Showing questions tagged: Show all questions
  • Archived

All my bookmarks disapeared when I updated to Firefox 50.0.1

I looked at your solutions for restoring from back up cannot locate any of the tools/menus/pages that you reference. Perhaps they refer to an older version or a pc (I am … (read more)

I looked at your solutions for restoring from back up cannot locate any of the tools/menus/pages that you reference. Perhaps they refer to an older version or a pc (I am on a mac) Thank you for your help. I REALLY need my bookmarks back!

Asked by 12345qwert 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

secure connection failed in many https websites. (just in esr versions of firefox)!

hello. my problem is related to the question: https://support.mozilla.org/en-US/questions/1158868https://support.mozilla.org/en-US/questions/1158868 i believe that there … (read more)

hello. my problem is related to the question: https://support.mozilla.org/en-US/questions/1158868https://support.mozilla.org/en-US/questions/1158868 i believe that there is a bug in esr version of firefox that causes that i cant open many https website and recieve secure connection failed error. or is there any setting (specific to EsrVersion of firefox that i should change to can open websites? my story as followes. i one day downloaded and used one vpn program, (dont remember openning these specific websites before using vpn when i installed firefox esr version. i cant open many websites that could open previously. for example: www.daumpotplayer.com www.bleepingcomputer.com www.howtogeek.com are just three examples and the numbers are more! i reset my dns settings in network connections and solved the problem temporarily. but the problem came back again after reusing vpn program again and did not solve until now. i uninstalled and reinstalled my firefox several times without any success. using safemode (with fresh profile) as i said: does not work, because (see my previous sentence.) dont suggest any antivirus or antimalware for me, because i dont trust such programs and never use them! so, my problem is not related to interfeering antivirus or antimalware programs and there false positive! i tested google chrome and chrome opened the websites without any problem, so it is firefox issue only. so, i tested the article https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can did not work for me when i changed the network.ssl options which are mentioned in the article.

i tested with several versions of firefox esr and the result was secure connection failed error message. firefox esr 45.9, 52.4, 52.5.2, 52.6 and 52.8, so i am sure that there is a problem in esr versions of firefox that should be fixed, or a unique about:config setting (present only in firefox esr versions, not regular versions) that should be change by user to resolve this issue. i wished and decided that use firefoxEsr 52.8 forever, but if the problem cant be fixed, i should firefox 51 and use it forever without update!

because when i installed firefox 51, could open all the websites without any problem and my firefox now is even faster and more responsive than esr version! i thaught that firefox esr should be more stable, trustworthy and less error! by the way, i use firefox 32bit version on windows xp.

Asked by zahra.a 2 years ago

Last reply by dkeeler 2 years ago

  • Archived

How to increase the displayed browsing tabs to more than 12?

Hello, I can see that the Mozilla browsing bar shows only 12 tabs before activating the next arrow, Is there any way I can increase such tabs to 20 for example..?! … (read more)

Hello,

I can see that the Mozilla browsing bar shows only 12 tabs before activating the next arrow, Is there any way I can increase such tabs to 20 for example..?!

Asked by elbarck 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Firefox crashes - Even after un-install - re-install

I cannot get Firefox to open at all. This has been an issue on this laptop for a while now. I un-installed it including removing the Program Files sub-folder for Firefo… (read more)

I cannot get Firefox to open at all. This has been an issue on this laptop for a while now. I un-installed it including removing the Program Files sub-folder for Firefox. After the installer completed, it tried to open it and it crashed. I have the latest Windows 10 updates installed and have run security scans on this laptop from various vendors. There is no spyware, viruses or other malware.

Crash report copied from the System Details list by moderator.

  • bp-48150658-d37f-49fa-a170-19c8e2170204

Asked by mikey_the_mikey 3 years ago

Last reply by Parbuster 3 years ago

  • Archived

Opening link in a new tab gives blank page

Hi, after updating opening page in new tab via right click gives me blank page. Oh and apparently it's also happened when I entering site via address bar, but clicking a … (read more)

Hi, after updating opening page in new tab via right click gives me blank page. Oh and apparently it's also happened when I entering site via address bar, but clicking a link loads the page normally.

The blank page usually last only around a mere 0.5 second to the dreaded 2 seconds, and after that the page will kind of reloading itself (or maybe start connecting?) and start loading normally. The thing is in some case—around one in twelve—the page stuck at that blank page, and I have to reload the page to fix it.

Asked by DX 3 years ago

Last reply by rufusdufus 3 years ago

  • Archived

Hangouts Plugin Will Not Install/Facebook Doesn't work.

Hello. I am trying to use Hangouts in Firefox to communicate with my son at college. I have installed the plugin multiple times, yet it doesn't show up in the Firefox pl… (read more)

Hello. I am trying to use Hangouts in Firefox to communicate with my son at college. I have installed the plugin multiple times, yet it doesn't show up in the Firefox plugins list nor does it work. I am constantly redirected to install the plugin.

Also, video doesn't work on Messenger.com (Facebook Messenger). I am forced to use Chrome to communicate. I get the opportunity to share my cam and mic, however there is still an error saying I do not have a cam or mic installed.

I have 2 webcams and 3 mics. Both webcams and 2 mics are on my monitors, the third mic is my headset.

Video and audio do work at AppRTC.

Any help is much appreciated. I am old and set in my ways, and I prefer Firefox.

Asked by y0himba 3 years ago

Last reply by Mr. News 3 years ago

  • Archived

ebates is blocked

I have done all the troubleshooting i know- i have them as an allowed site, i cleared cache, history and cookies, i tried to add the ebates button in Firefox Safe Mode an… (read more)

I have done all the troubleshooting i know- i have them as an allowed site, i cleared cache, history and cookies, i tried to add the ebates button in Firefox Safe Mode and it SEEMED to work as it said 'now installed'- it wasn't. whether i click the toolbar or go through ebates site, it refreshes as IF its linking and then goes back to red as failed to link. What else can i try?

Asked by fullercorp 3 years ago

Last reply by SweetFacz3913 3 years ago

  • Archived

Multiple choice buttons (curtains) doesn't work.

After reinstalling Win10, and reinstalling Firefox, I can no longer get multiple choice buttons (curtains) on several websites to function. For instance, websites where i… (read more)

After reinstalling Win10, and reinstalling Firefox, I can no longer get multiple choice buttons (curtains) on several websites to function. For instance, websites where it is possible to upload documents from your own harddrive, and you are supposed to chose the path to the file, but nothing happens when clicking the marker in the correct field. Or webshops where you are supposed to click on a field to chose correct size of a T-shirt, but the curtain doesn't open.

When I log on to the same website using Exploder or Edge, it works as normal, so I'm guessing it has something to do with Firefox settings (options), but can't find any setting to change regarding this problem.

Asked by Blackbird75 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Don't want to update because I have to re-authenticate my computer with secure sites.

When I log onto secure websites to pay credit cards etc. the initially send me a text or e-mail so that it verifies my computer. It recognizes my computer up until I do a… (read more)

When I log onto secure websites to pay credit cards etc. the initially send me a text or e-mail so that it verifies my computer. It recognizes my computer up until I do a Firefox update, at which time I have to redo the entire verification process again because the sites no longer recognize my computer. Firefox is currently trying to get me to update my browser but I'm avoiding it because I have payments to make next Weds. and I really don't want to go through the constant re-authentication. Can I stop updates or is there some method to prevent it from making my computer no longer recognized?

Asked by USMCPrice 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Behavoiur of "add exception" button to access insecure website ??

For some websites the add exception button is shown (for insecure connections) while for others it's not. So, what is the behavior of the "add exception" button. How do I… (read more)

For some websites the add exception button is shown (for insecure connections) while for others it's not. So, what is the behavior of the "add exception" button. How do I disable it for my website to disallow access over insecure connections. find attached images for reference

Asked by Harsh_J 3 years ago

Last reply by cor-el 3 years ago

  • Archived

I set up FF on a new laptop and when I try to sync a confirmation email is being sent to an old email address that I no longer have access to. How to fix?

I set up FF on a new laptop and when I try to sync a confirmation email is being sent to an old email address that I no longer have access to. How to fix? Also, I had to… (read more)

I set up FF on a new laptop and when I try to sync a confirmation email is being sent to an old email address that I no longer have access to. How to fix?

Also, I had to create a new user ID to post this, because my current ID isn't working for some reason. When I tried to create an account with my current ID, it said it already existed. My password for the login was remembered, but the site wouldn't accept it. Did something happen to the previous user accounts?

Asked by Tom Sepka 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Open Fillable PDF in Firefox

We have a fillable PDF and we set up firefox as default browser. When we use Firefox to open this Fillable PDF, I got a message: "This PDF docum contains Forms. The filli… (read more)

We have a fillable PDF and we set up firefox as default browser. When we use Firefox to open this Fillable PDF, I got a message: "This PDF docum contains Forms. The filling of forms fields is not supoorted"

Would you please confirm that I cannot use Firefox to enter info in the fillable forms. Thanks!

Asked by EricZhen 3 years ago

Last reply by cor-el 3 years ago

  • Archived

I got a trojan. I removed or quarantined 421 instances of a Pup variant using Kaspersky, Malwarebytes, and another provider.

Alas, now neither Windows nor Firefox remembers me or anything else. I have lost all my bookmarks and all ap sign-in data. What can I do to fix this? The original … (read more)

Alas, now neither Windows nor Firefox remembers me or anything else. I have lost all my bookmarks and all ap sign-in data. What can I do to fix this? The original trojan was identified as a Windows Defender Zeus virus.

These were the steps I used:

To remove Zeus Trojan virus, follow these steps: STEP 1: Scan your computer with Kaspersky TDSSKiller STEP 2: Use RKill to stop the Zeus Trojan malicious process STEP 3: Scan your computer with Malwarebytes Anti-Malware to remove Zeus Trojan

As recommended by this site: https://malwaretips.com/blogs/zeus-trojan-virus/

After I restarted neither Windows or Firefox remembers me or anything else at all.

I have lost a bunch of work, data, all my photos, and all my bookmarks.

I have tried to change my password and while I have managed to get Hotmail working I still can't retrieve my Firefox account using my old password or my new password.

It is like my entire hard drive was wiped clean.

Is there any way to recover my Firefox account or any of the missing items?

Asked by Mark57 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes - Please help !

Dear Support, My firefox is crashing every few minutes. This is a new laptop and I REALLY want to use only Firefox on my laptop, no other browser. Please help. https:/… (read more)

Dear Support,

My firefox is crashing every few minutes. This is a new laptop and I REALLY want to use only Firefox on my laptop, no other browser.

Please help.

https://crash-stats.mozilla.com/report/index/1f85a5b7-4007-450a-8a13-55bd02170124

Regards,

Dhiraj

Asked by dhirajmishra 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox keeps on opening the wrong web page.

Hi all e.g. ask for 'xyz.com/dir1/dir2/abc.php' but get 'xyz.com' instead. If we reload the page immediately it comes up correctly but wait too long and it goes wrong ag… (read more)

Hi all

e.g. ask for 'xyz.com/dir1/dir2/abc.php' but get 'xyz.com' instead.

If we reload the page immediately it comes up correctly but wait too long and it goes wrong again.

It does this 30 - 40+ times a day! 

Only firefox seems to have this problem. I tried adding 'www' to the front so above would become 'www.xyz.com/dir1/dir2/abc.php' This worked fine for a day or 2 then it started going wrong again. The content of the web page makes no difference - I substituted a 3 byte file for a problem page so it only contained 'abc' = no markup at all and it STILL went wrong.

actual typed url: http://www.sdf-curtains.co.uk/imapTest.php actual page seen: http://www.sdf-curtains.co.uk

are there any settings to adjust? I have not touched about:config I swear (yet!)

Thanks very much

Steven

Asked by curtainman99 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How do I override Firefox prediction?

So I have two website links. https://example.ex.myuniversity.ca/ https://example.ex.myuniversity.ca/network Now these two links are ENTIRELY different. There is no button… (read more)

So I have two website links.

https://example.ex.myuniversity.ca/ https://example.ex.myuniversity.ca/network

Now these two links are ENTIRELY different. There is no button on the first link's page to access the second link. Absolutely nothing. The only way to access the second link is to type in the entire thing (or bookmark it, or have it predicted by firefox). I NEVER visit the first link. I have no use for it whatsoever. They are, though, identical except for the "/network". They just lead different places and are based off of different servers.

My problem is that Firefox refuses to predict the second link. It will only ever predict the first. I have the second link bookmarked. I have erased all traces of the first link from my history. I have clicked "delete" after highlighting the first link in Firefox's predict dropdown menu. Nothing works. It will only ever predict the first link. For preference reasons, I dislike having to go and click on a bookmark, so I want it to be predicted. How do I do this? How can I override the first link and force Firefox to predict the second link?

Asked by Aurus 3 years ago

Last reply by FredMcD 3 years ago