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  • Archived

Firefox cannot find Chrome to import bookmarks. Firefox cannot import exported Chrome bookmarks.

Chrome has stopped working. I cannot tell if it is Chrome, Ubuntu MATE 22.04, or a virus. I want to switch to Firefox, but cannot import my Chrome bookmarks. I tried usin… (read more)

Chrome has stopped working. I cannot tell if it is Chrome, Ubuntu MATE 22.04, or a virus. I want to switch to Firefox, but cannot import my Chrome bookmarks. I tried using Chrome to export my bookmarks and then using Firefox to import them. Did not work. I tried using Firefox to import from other browsers. It could not find Chrome.

Asked by r.pearson 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Again, constantly getting update notifications on a daily basis even after updating

I am sick and tired of receiving almost daily update notifications AFTER UPDATING! How dare you intrude on our space and badger us on a daily basis. FIX THE DAMN PROBLE… (read more)

I am sick and tired of receiving almost daily update notifications AFTER UPDATING!

How dare you intrude on our space and badger us on a daily basis. FIX THE DAMN PROBLEM AND DON'T DARE TRYING TO BLAME US FOR THIS CONSTANT HARASSMENT.

TURN IT OFF!!!!!!!!

Asked by 4johnherman 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Someone interfered with my work, their bookmarks are getting synced to mine and having difficulties

Hello moz://a, I trust that this finds you in good faith, My name is Kyle Santowski, I got dismissed from work in December and started focusing my attention on computer… (read more)

Hello moz://a,

I trust that this finds you in good faith,

My name is Kyle Santowski, I got dismissed from work in December and started focusing my attention on computers and the understanding thereof. I purchased the domain heartofstoneclothing.com using my Samsung A21s and my credit card.

I was visiting a friend at the time who offered the use of his computer to me as a kind gesture. I have been residing on the friends property since January and have been using that device up until recently. With my provident fund I purchased a laptop and have been using it since to recover most of my work.

My work got intercepted the day ICANN's 60 day holding period was over, since it wasn't my computer I had no say over it. In South Africa we have a problem with consistent power outages known as load shedding, long story short; I woke up from an extended nap to watch my work get taken and redirected.

I have had major 4 major confrontations with my friend, Gary, whether or not he was snooping through my files. Ive been lied to in my face 4 times, been sworn at, had pots and pans thrown at me for falsely accusing him. I let it go due to alternate accommodation difficulties. At the risk of losing my work completely I have allowed friend to run around the part my browser he gained access to. I might have unknowingly given it up, or at least part of it since it was not my computer.

In these altercations I have been chased away, but i could not leave my work on that computer. Not having access to an external hard drive and no time I mass dumped everything anywhere i could find space; My OneDrive, GoogleDrive, Dropbox. At the time i had just came across MDN after working on Firefox for the first time and exploring its glories.

I have bookmarks that don't belong to me in my bookmarks toolbar, there is personal information that is not mine getting sent to me and I have had to manage this person and his websites while sacrificing my own. I'm not entirely sure how to separate our work without, because the bookmarks i delete reappear every time and I no longer wish to use the old device.

I herewith kindly ask that i could receive some assistance with the issue, this situation has messed my brain up for months and I finally have an understanding of what i need to do, but I am quite new to working with software and can't afford to let it go askew.

Asked by KyleSantowski 9 months ago

Last reply by Dropa 9 months ago

  • Archived

How can i resotre my deleted browser cookies and data

Hello Support Team I deleted my browser data and cookies and i forget my log in g-mail accounts email and password. Could you please help me to restore my data again. … (read more)

Hello Support Team

I deleted my browser data and cookies and i forget my log in g-mail accounts email and password.

Could you please help me to restore my data again.

Thanks in advance

Asked by bedu.mahmoud 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

"Restore previous session" is no longer an option on the History tab or in the 3-bar menu. Windows 10 114.0.2

My tabs keep disappearing and I have to restart manually. I used to go to the 3 bar menu and select Restore previous session but now it doesn't appear in the menu. … (read more)

My tabs keep disappearing and I have to restart manually. I used to go to the 3 bar menu and select Restore previous session but now it doesn't appear in the menu.

Asked by akustan 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

How to open links to filesystem folders with system file manager.

I have a 'site' that is just files on my hard drive. I need to click an anchor link such as: <a href="file:///dir1/dir2/dir3/dir4">Store Your Files Here</a> … (read more)

I have a 'site' that is just files on my hard drive.

I need to click an anchor link such as: <a href="file:///dir1/dir2/dir3/dir4">Store Your Files Here</a> and have Firefox open the folder dir4 with the systems file manager. ( In my case the file manager is Nautilus ) ( Ubuntu 20.04 )

I have seen this: http://kb.mozillazine.org/Links_to_local_pages_do_not_work but it does not describe a scenario that uses the file:/// interface.

It also does not provide any information about how the files will be handled.

I can get the folder link to work currently , but it appears with the: 'Index of file///...' in a browser tab.

Obviously you can not use that for anything useful.

The main goal is to open the folder and be able to use the system file manager to include more content for the site without having to navigate to the folder manually. The folders I want to display are buried many levels down without the possibility of having descriptive names. I have ~121 pages/folders in this arrangement , and each one has content for each page. I would like to add a button on each of the 121 pages that will open each of the pages content folder.

Asked by Tyranna 10 months ago

Last reply by cor-el 9 months ago

  • Archived

Often websites in Firefox are pending UNTIL I open the Edge browser

In the last days it often occured that a website that I try to open in Firefox is pending (showing the waiting symbol, see attached image). If I open another tab to acces… (read more)

In the last days it often occured that a website that I try to open in Firefox is pending (showing the waiting symbol, see attached image). If I open another tab to access another web site the same thing happens. If I then open the Edge-Browser to see whether it is a problem of Firefox, just in this moment, the websites in Firefox suddnely all appear!

This is not a coincidence. I observed it around 20 times and played around with the time waiting until I opened the Edge browser. I observed it with several kinds of websites (static to web app).

I don't suspect Windows to annoy Firefox, or should I?

Asked by eugen.staab 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Pocket transition did not migrate my saves

This is infuriating. I have hundreds of Pocket saves, and a couple dozen Pocket tags. They did not/do not migrate when I do what Firefox tells me to do: log in with my F… (read more)

This is infuriating. I have hundreds of Pocket saves, and a couple dozen Pocket tags. They did not/do not migrate when I do what Firefox tells me to do: log in with my Firefox account.

How does one get their saved Pocket articles to show up after being logged in with my Firefox account?

Asked by Tim H 9 months ago

Last reply by Paul 9 months ago

  • Archived

how to block specific domains or urls in firefox

I have run across some sites - well, pages on sites - which seem to stall and lockup my entire laptop requir8ng a restart and quick kill of the page when I then restart F… (read more)

I have run across some sites - well, pages on sites - which seem to stall and lockup my entire laptop requir8ng a restart and quick kill of the page when I then restart FF. I want to be able to simply block such pages or, the domain where such page resides. I can see things like blocking tracking but nothing on specific dom8ns or urls.

Asked by hav 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Win 7, windows explorer not responding after updating to FF 114.0.2

Was having troubles accessing tinkercad.com. Updated to Firefox 114.0.2 on win 7 64 pro. Can now access website but when I export a file from there, and try to open it fr… (read more)

Was having troubles accessing tinkercad.com. Updated to Firefox 114.0.2 on win 7 64 pro. Can now access website but when I export a file from there, and try to open it from downloads, windows explorer gives error "not responding" when I choose restart the program, the file opens. This did not happen until upgraded firefox. And it did not happen in EDGE. I have system restored, and went back to the site not responding. updated fire fox again, and it keeps happening.

My win 7 works fine, and no, I do not want to update windows on this computer. thank you for your help.

Asked by bulldog98714 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Account email on profile is no longer valid and I am unable to change it.

I never actually sign in to my account, but I use Firefox all the time. Recently I tried to save something to my pocket for the first time and it required me to sign in.… (read more)

I never actually sign in to my account, but I use Firefox all the time. Recently I tried to save something to my pocket for the first time and it required me to sign in. I tried to change the profile information but it sent a code to my old email that no longer exists. Do I need to delete Firefox and reinstall a clean copy under a new account?

Asked by Debbie28 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Firefox won't let me connect to my Xfinity email.

I'm getting this message: Secure Connection Failed An error occurred during a connection to oauth.xfinity.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERRO… (read more)

I'm getting this message:

Secure Connection Failed

An error occurred during a connection to oauth.xfinity.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

when I try to connect to my Xfinity email. Can't imagine what happened to the authenticity.

Asked by Mary Kay 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Copy/Paste not working

The people who asked this question 3 years ago were given a "chosen solution", which didn't work then. And 3 years later the underlying problem is still not fixed. Last w… (read more)

The people who asked this question 3 years ago were given a "chosen solution", which didn't work then. And 3 years later the underlying problem is still not fixed. Last week I tried a new solution which meant messing around with the Firefox settings. And it worked - until the next time I restarted the computer.

I copy and paste in many of my activities, which interact with external websites e.g. discussion groups. The current frustration is a discussion about Adobe, which means copying text from one window to another. It does not happen. Unless this is permanently sorted in the next couple of days, regretfully I shall switch to a workable browser, e.g. Chrome. I cannot afford the waste of time repeatedly researching then not fixing a failing feature.

Asked by cvhorie 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Bookmarks are "always on", but I can only see bookmarks when I save another one otherwise can NEVER ACCESS

I have spent too much time trying to understand what is the deal with firefox bookmarks. It should be pretty simple. I have a bunch of folders that I add bookmarks to. I … (read more)

I have spent too much time trying to understand what is the deal with firefox bookmarks. It should be pretty simple. I have a bunch of folders that I add bookmarks to. I can see all the folders when I add another bookmark. But that's it. They are not available to go to, to find a bookmark. There are no folders. There are a bunch of bookmarks listed in "always show". Then if I do a search for answers, the answers do not address the issue bc it seems everyone who uses firefox has the same issue. My bookmarks aren't "hidden". What I need is to see the same setup with my folders when I want to find a bookmark that I see when I'm saving a bookmark, instead of scrolling through 1000 bookmarks with no context. (There is also no way for me to delete or clean up folders.) I need to access all the information I have stored in an organized, productive, fast way. It appears there are a lot of other frustrated people on these discussions with the same issue. I couldn't find any information or discussion of a system for clicking on something, opening up a folder, and clicking on the needed bookmark.

Asked by karenbensonstudios 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Hyatt.com

Hyatt.com links to websites work on every other browser (Chrome, Brave, Opera, Edge) but hotel websites on Firefox just spin endlessly and use too many resources. They ne… (read more)

Hyatt.com links to websites work on every other browser (Chrome, Brave, Opera, Edge) but hotel websites on Firefox just spin endlessly and use too many resources. They never finish loading. I've turned off ad blockers, DuckDuckGo, and a few other add-ons to see if they're the issue, adjusted multiple other settings (proxy, etc.) and it makes no difference. This is becoming an issue with multiple websites in Firefox in recent weeks.


Fix your browser.

Asked by TheJoeGreene 10 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

I can no longer access my email account on Xfinity

After probably more than a decade using Firefox, I suddenly cannot access my email on Xfinity. Now I have to use Chrome to get to my email. The message I get is: Secur… (read more)

After probably more than a decade using Firefox, I suddenly cannot access my email on Xfinity. Now I have to use Chrome to get to my email. The message I get is:

Secure Connection Failed An error occurred during a connection to oauth.xfinity.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

I looked at the Help for this and couldn't understand any of it; besides which, the help didn't have this specific error; instead mentioned 2 other types of error: SSL ERROR RX MALFORMED HANDSHAKE and SSL ERROR UNSUPPORTED VERSION

Asked by resdreich 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Downloads Automatically Opening on 114.0.2 64-bit

For the past week, Firefox for Windows 10, v 114.0.2 (64-bit) has been automatically opening all downloads. If you go into the download window, all downloads say "opening… (read more)

For the past week, Firefox for Windows 10, v 114.0.2 (64-bit) has been automatically opening all downloads. If you go into the download window, all downloads say "opening in..."

I've already gone into about.config and changed browser.download.AlwaysOpenPanel to false and it still happens. What else do I have to do to get it to stop?

Thanks.

Asked by Cephus 9 months ago

Last reply by cor-el 9 months ago

  • Archived

I paid for a years Mozilla VPN. Downloaded it. When I open it all I get is a list of codes. Help much appreciated.

Steps to gaining access to my Mozilla VPN download and how to set-up and use the app. Including how to turn program off when needed for other program useage. Any help rea… (read more)

Steps to gaining access to my Mozilla VPN download and how to set-up and use the app. Including how to turn program off when needed for other program useage. Any help really appreciated. RMc at [email removed from public]

Asked by Ruth McGibbon 9 months ago

Last reply by James 9 months ago