Firefox Support Forum

I have cleared my cache and cookies, I also checked my passwords and logins and nothing was in there. I closed the browser and reopen it to go on the same website. I tried to sign in and my information is still there as an autofill. How can I wipe everything?

10 days ago firefox downloaded a new version. I thought I was selecting an update, but I got a Second version of Firefox. After backing up bookmarks, I deleted all of them and put another "new" version 64 bit. The website/search bar used to be on the menu Bar which I keep open all the time. These were at the top of the window. I also had a search bar at top, all the way to the right as facing it. NOW I can't seem to get the website input off the Bookmark toolbar and up to the top. I was able to get the separate search input box? What am I overlooking and I am think there is something easy I am missing. Pictures or a description of steps is helpful; I can't find a solution. MOZILLA didn't restrict placing this website box on the top menu bar, did they?

Thanks. Picture of browser is attached.

matthew

Hey people!

Stuck with an issue. Need your help. Tried all the documented troubleshoot options - like refreshing, disabling hardware acceleration, Recommended Performance, troubleshoot mode, etc.

New installation. Worked fine. Logged into Firefox Account for Sync. Since then, High CPU usage even with no tabs open. No clue why.

This is the profiler report: https://share.firefox.dev/3Khzq1C

Still stuck on 35%-50%-60% CPU usage with just one tab. And just a new blank tab!

The profiler report, if can be decoded in laymen terms, as to what activity is causing so much CPU usage, will be of immense help.

Congratulations your browser is useless thanks to your latest update. I am unable to open numerous sites that EDGE, Chrome and Opera open without issue. Firefox is my default browser. I'm about to switch to something else permanently because you've made it a total pain in the ass to use.

FIX IT!!!!!

...when I open Amazon Prime video nothing works on the page ... it freezes ... cannot close (x out) ... need to force close using CCleaner program. Other open Firefox pages freeze at the same time ... Amazon chat was open in separate page and the chat page froze as well. ...the same with Netflix ...the same with video pages accessed by clicking on link in CNN news items I do not get an error message ... just total freeze.

Neither Malwarebytes nor Norton think it is a virus.

Firefox has been my standard for years, but today an Amazon customer service rep suggested I try Chrome to access the Prime video site. CHROME WORKS. I therefore conclude there is a glitch in Firefox. Note that I clear all cookies after every internet session with the CCleaner program.

Why are my pages freezing? Can you suggest a fix?

With the Gmail App installed on windows, how to open an embedded link in an email (in the Gmail App) in Firefox browser instead of Chrome Browser? Currently, I do a left click, copy the link address and paste it in the Firefox Browser. By default, on clicking the link in the Gmail App, it opens in the Chrome Browser.

Dear Reader:

HELLLLLLLP!

I loaded Firefox yesterday using Firefox Installer.exe

The installer loaded to my laptop with Desktop Icon Target "C:\Program Files\Mozilla Firefox\firefox.exe" This has my bookmarks and personalizations, and is synched with the Firefox on my Tower computer in another room

Now my laptop has another Destop Icon Target "C:\Users\FEDER\AppData\Local\Mozilla Firefox\firefox.exe" This firefox browser is new and has none of my bookmarks and personalzations. It is not synched.

My Apps shows only 1 Firefox installed, and it will not uninstall.

How do I remove both of these firefox browsers, remove firefox from Installed apps, so I can load a clean version?

This is frustrating.

To open one of my email addresses always requires a secondary security key to be entered from my android phone after I enter my password. None of my other email addresses requires this. How do I delete that nuisance secondary requirement?

Also, how can my passwords for each email address be saved so I dont have to enter passwords every time I want to open an email? They were saved in the past but something has changed so now they are not saved. I have gone thru the saving passwords info instructions but still they are not being saved. Why not and how do I fix?

Thanks, Doug Merrill

I want to permanently delete my passwords from Mozilla. Mozilla claims there are none stored, but it fills out all registrations independently. No other browser does that.

I want to download rather than play an .wmv file. I cannot find where the setting is that causes firefox to play the file rather than download it.

Additionally my firefox is apparently set to let my organization control my settings. I have not organization even though this appears to be limiting what I can do with some settings. how do I change this?

Hello!

So a while back I deleted (shift-delete or ctrl-delete, whichever it is) an auto-complete address from preferences. Turns out I kinda need it back and I shouldn't have deleted it... Is there a way to get that address back into the auto-complete list? I've tried adding it as a bookmark, but that didn't seem to help. Ideas? Or is it gone forever..

Thanks! J

Over the years I've migrated my Firefox profile from one computer to the next, but this time, I cannot make it work. I tried copying the contents of the old profile folder from my old computer into the new profile folder, the one with name ending in 'default user', which I confirmed was the one being used by looking in 'about:profile'. That has worked for me in the past, and it seemed to have worked for other users posting in this form. However, that did not work; Firefox still opened as if it was a fresh installation with none of my bookmarks, etc. Then I compared the 2 folders and found there were over 900 files in the new folder that were not in the old folder. So I deleted everything in the new profile and pasted the contents of the old profile in so they matched exactly. It still did not work. I welcome suggestions!

I am lost. The articles in Mozilla Support explaining how to backup and migrate my current account , after reading them, just gave me a headache. Can someone explain (in plain english) please, how I can save my passwords, bookmarks and cookies that Firefox has associated with my 8 year old Win 10 Pro desktop so I can transfer that data to a new Win 11 Pro desktop. Any and all suggestions will greatly be appreciated. Firefox and I have been running together since 2004! Thank you, The Old Guy

Using Firefox, my page will involuntarily changes size or will highlight text not requested.

If I need to change a setting...please send instructions to: [email-removed]

(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

I recently noticed in Firefox Settings the statement --- "Your browser is being managed by Your organization".

When I clicked on that statement and printed off the information, that information was apparently about "Enterprise Policies", the management is "Active", the Policy Name is "certificates", the Policy Value is "ImportEnterpriseRoots", and then it is "true". I do not understand the message that is being shared here. Does Firefox understand it? If Firefox does understand it, would you mind sharing your understanding with me?

What is "ImportEnterpriseRoots"? What is its function? Concerning the statement, "Your browser is being managed by Your organization", what is meant by the words, "Your organization" and what is meant by the word, "managed".

To rid myself of "ImportEnterpriseRoots", will I need to rid myself of Firefox?

I