Firefox Support Forum

Hi -- a Firefox problem has started recently and has since happened numerous times.

In this case, the PC was restarted from 'Sleep' mode. It does happen in other situations though. Out of sleep mode all apps have come up normally - except Firefox. It is still running, I can see it in task manager. I can see it on the taskbar, but I cannot switch to it, as I can the other apps. I can also see it on the alt+tab view; pls see attached screenshot prnscr.1.jpg, which shows the alt+tab view. Here you can see that Firefox displays in some minimized form, along with Firefox history and an Editplus document. However, Firefox is not accessible; I have to close Firefox from the taskbar and then reopen it. Otherwise, Firefox is working well.

Can you advise?

Firefox Version 79.0 (64-bit) Windows 10 x64 Pro 10.0.19041.388

Thanks, Jeff

I am getting this message:"Firefox can't update to the latest verion.". While automatic updates are enable. I don't know why firefox refusing to update. Thanks for answer.

I started my computer and it told me it was slow and clicking this would correct that. Instead, it wiped out my roboform that I have used for years to log me in to my accounts. How in the hell can I get this thing corrected??????

After installing FF 79, we lost the ability to properly view material that require Java script. We verified that Java script was still enabled - it is. Chrome works perfectly on the same items. This situation created an unknowing error on our part, in that, trying to go back to 78.02, we ran into a compatibility issue with the profiles folder / files. Saving the profiles in 79 stamps them accordingly, and will not allow that folder to be used on 78.02. That unleashed 2 day's worth of struggle to get back to 78.02 with everything we had customized, plus our bookmarks. We found this compatibility issue very hard to crack using the FF help system, but eventually we succeeded by manually creating a "new folder", and copy / pasting all the files, deleting the compatibility.ini. We then invoked this default New Folder and got back to normal. And yes, Java-based items are working normally again. There seems to be no grumbling on the web (at least, as yet) about what we regard as a bug, but we did waste a couple of days on this, and are now carefully "Not now"-ing the update to 79 message, until more info is available and a fix is offered.

I need to be able to be able to customize Firefox installations for all my linux desktop users. I am unable to find any current information on how to programmatically install extensions/plugins or settings for each users profile.

IMPORTANT NOTE: I already have the Check mark clicked in Settings to "open links in tabs instead of new windows" so please don't suggest that.

I tend to have a lot of tabs open (more than 100) in Firefox. Until it recently updated, no matter how many tabs I had open, if I opened a new tab, it would do so in the same window. Now, after the update, I have about 60 tabs open and anytime I open a new tab from my current window, it will after a few seconds switch to opening a new window, which is very annoying.

Does anyone have any suggestions on how to fix it?

Thank you very much for your help!

Hi Forum Folke,

Trying to make a purchase from Steam; click, click, click, get to the payment page, where I select "PayPal" as the method of payment. Get another screen that confirms proceed with PayPal; I click on "OK," and nothing happens. What's *supposed* to happen is a little popup window should open up with the PayPal login, I log in, wade through the selections, and make the payment. What *actually* happens is nothing at all. Click on "OK," and there's this "blink" and that's it. No other change to the page I'm looking at, no PayPal, no nothing... and if I persist in trying, Steam gets all uppity and tells me I've been trying to make too many purchases, try again later. Chrome handles the above scenario without any problem whatever, so the problem is not with Steam, it's with FireFox. Where should I be looking or what should I be looking for that might be preventing FireFox from doing what it should be doing? Thanks... I'm not sure what system info you need to diagnose this issue; if you'll let me know I'll be happy to dig it up and provide it.

Oh, and I'm pretty sure I can rule out my anti-virus, as again, it lets Chrome do it without problem... just not Firefox. For what that's worth....

Where to I find the time that I open a website with Firefox? For example, I go to Verizon Support, and the Verizon Chat Agent is trying to find a solution. I have waited over an hour, and conveniently for Verizon, they cannot even let me download the chat in text or email. I'd like to know how much time I spend with Verizon (website) trying to get a solution to my problem.

I use the Ad Blocker. But it doesn't help with CNBC's annoying pop up that says, "Please support our Journalism by allowing ads." which is powered by Admiral.

This cussed thing pops up every time I fire up my desktop PC which runs Windows 10. It gives me two choices. 1. To click on sentence that says something like, "Continue without supporting ads" or 2. To go through a long process to shut down Ad Block so they can fill up my CNBC pages with ads about crap that I will never buy online.

Help! I want to get rid of that pop up permanently!

Hello,

A few days ago I reinstalled win10. I backed up my firefox profile to keep all the data I had. After reinstall everything works except youtube. I can log in as usual, I can access my youtube settings, subscriptions etc. but I can not post comments, subscribe/unsubscribe to a channel or get notifications. When I try to subscribe/unsubscribe youtube gives the error "your session has expired, please login" and when I press the login button in the window it forwards me directly to the homepage of the channel I was trying to subscribe.

What I have tried: Delete cookies and data: nothing Uninstall firefox completely and delete all the data in user appdata folders and reinstall clean with a new profie: nothing

Any ideas? The same youtube account works perfectly on Chrome. I can post, subscribe, and get notifications.

This has become very frustrating since I use firefox since 2007 and I do not want to switch to another browser.

Thanks in advance.

bold text My Firefox master password is asking me nearly every 3-5 minutes to give the master password. I made a mistake when I asked it. I am using only alone my computer. Please help me.

This past week when I right click on an article on MSN.com and select the open in a new tab item the new tab appears to the right of the active tab briefly and then disappears. This happens very quickly and I have not found a way to allow the new tab to open. Any thoughts and ideas are greatly appreciated.

No matter what I do, it just eventually happens EVERYTIME. The worst part is that I can't predict when it will happen next time.

For some reason, when I download a file with Firefox (Firefox is currently set to always download files right to my Desktop), and then move it from my Desktop (which is obviously located in C: drive) to my external drive, place it in some folder and after that try to move that folder in the other place, or rename it - I just can't because that folder, or files within it are currently being used by some other program (I'm sorry, what?).

But! The solution is very simple: if I close Firefox and try again - ta-da! The folder is no longer used by anything, and I can do what I wanted to do with success.

This is very, VEEERY annoying! Additionally, I'll add a screenshot showing all of extensions installed in my browser, as well as troubleshoot info (if that might help). Anyone, please, help me fix that!

Hello,

I'd like to make the scroll bar thinner and don't know how, all the advice I have found online either doesn't work or isn't clear enough for me to follow.

The scroll bar is ok on a new tab but becomes wider on websites and sometimes creates a horizontal scroll bar.

Thanks.

Hi,

I have had a really strange problem since working from home where i get broken calls with my softphone. To start with i put it down to my ISP/Router, but after some digging i noticed i am getting 400ms ping responses to my router at certain times of the day. All other devices on my network get <2ms ping responses. Reboot my surfacebook and pings go back to <5ms. After doing some testing i realised that it was Firefox causing the issues, soon as i close firefox, pings drop back to <2ms. Open firefox and work work on it for an hour or two and they creep back up to 400ms, close it and they drop. It's a test i have run multiple times as i didn't believe a browser would do this. Because i work in IT and i haven't reloaded my laptop for at least a year i thought i'd reload a fresh build of Windows...with just drivers and firefox....same problem. I have also run a stress test on the CPU / Memory to see if that had the same results, it doesn't.