Firefox Support Forum

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.

We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Windows Updates (KB5035845) and 10.0.19041.4163

After these latest updates, EVERY, Firefox browser (derivatives included, i.e. LibreWolf, etc...) are opening VERY slowly. Its almost like the browser is freezing while opening for around 10 - 20 sec, then opening. It used to open within a second or two. If I uninstall the updates the problem goes away, BUT, windows re-installs them automatically. After it is up and running its ok. The problem seems to be on startup only.

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able to attach a file to a gmail email I went to Google Account Help. It suggested that I delete cookies and cache, which I have now done several times. Now the problem is that I can't get to Gmail from Account Help. I have deleted everything that Firefox History will let me delete, and no matter how I try to get to it I cannot get to Gmail. It keeps me in Google Account Help.

Here's why I think I have a Firefox problem. In frustration I opened MS Edge. It let me get to Gmail, and it let me attach the file to my email. It seems to me that if I were having a Google problem, it wouldn't matter which browser I was in. As soon as it saw my email address it would put me in the same place. That's my reasoning anyway.

Please Help!!!

Good Afternoon, the FOE Helper extension stopped working properly with its latest update 3.6.2.0, specifically the event assistants. I have rest Firefox and reinstalled the FOE helper extension, still broken. It was working fine until the last update. Any ideas on how to get it working completely again?

I'm getting the error message "No video with supported format and MIME type found" with mp3 files at https://www.gatherthepeople.org/test/styled-7/page-3/ when using Firefox 123.0 on my M1 (ARM) iMac running OS 14.3.1; when using Firefox 123.0 on my M1 (ARM) MacBook Air running OS 14.3.1; when using Firefox 123.0 on Win 11;and when using Firefox 115.8 on my Intel MacBook Pro running OS 10.14.6.

The same mp3 files (https://www.gatherthepeople.org/test/styled-7/page-3) play without any problem with Chrome and Safari on the Mac and with Edge on Win 11 .

Thanks

Hello there. I'm used to pressing Super(Win key) + Grave(`) to type "`" because the Grave key itself is a global shortcut for opening the terminal window. It works as expected in the other applications, but not in Firefox input fields. If the site is capturing the key presses, it will handle the super + key as usual. For example, GitHub will surround the selected word with ` symbols on grave key press. This problem is not limited to super + grave, but any other letter. For example, Super + q is expected to produce the letter "q", but in Firefox it produces nothing.

I'm trying to identify why the Super + key behavior in Firefox is different from other systems and if I should open a bug or not. Maybe this is the same bug as https://bugzilla.mozilla.org/show_bug.cgi?id=1626609. Thunderbird has the same problem.

Firefox: 123.0.1

Hi,

I use the latest FF for MacOS.

When I "close" Firefox by clicking the red cross in the top left corner of the window, I lose all open tabs when I start again despite having the option of restoring the previous session checked. When I "close" the whole thing (right click on FF in the Dock, Quit, and then re-open), all my tabs are back normally.

So basically every time i click this red cross, by mistake or not, I lose anything that's open.

Feels like I did not have this issue before.

Anyone has a workaround or experiences a similar issue?

Thanks!

For years I was able to view my credit card statements on the Synchrony Bank website, as recent as last year. Today, I cannot view the statements. When I click on the link I get the blocked symbol. (red circle with a slash through it. I am able to view the statements on another browser, Chrome to be precise. What changed? Can it be remedied?

I want certain extensions to be able to run in private windows, but not in normal windows. For example, I would browse normally without a VPN extension, and when I open a private window, the VPN extension would be enabled.

Hi jscher2000, I want to thank you for your advice concerning a problem I had downloading Firefox to my Windows 10 laptop. I tried to follow your advice but was not successful. In the end, I googled "what if Firefox doesn't install". It took me to a website, https://www.makeuseof.com/fix-firefox-not-installing-windows , which took me to an article entitled "8 Fixes to Try if Firefox Won't Install on Windows". I tried #1 and #2 without success. #3, Temporarily Disable Your Antivirus Software, worked. Firefox is up and running. Feel free to share this with anyone who has a similar problem. No guarantee that it will work, but its worth a try. Again, thank you. drzee1946

Lately when opening multiple tabs in a folder on E-Bay, often this error msg occurs on the later opening tabs (folder of 60 tabs)

E-Bay says try Chrome browser, but that browser does not import the folders needed.

Years ago doing this solved slowness problems: Control panel/Internet Options/General/Browsing History/Settings/set disk space to use to 1024.

The browsing history would be deleted before the computer would be turned off.

E-Bay says try Chrome browser, but that browser does not import the specific folders needed.

Edge used to not allow folders with tabs.

I have divided the folder of 132 tabs, where this problem started, into two folders of 72 and 60 tabs, still happens about every fifth time the folder would be opened.

Any fix from Mozilla?

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connection and your data is not safe. Where in Firefox can I make the changes?

This security update requires all email server connections to use an encrypted connection. We will make the switch to require encrypted connections on April 4th, 2024.

What does this mean for you? Read on to learn about the important actions you need to take to make sure your email stays safe and secure.

IMPORTANT! Actions that you need to take before April 4th, 2024:

   When setting up your email in a third-party client, you are now required to enable Outgoing Server (SMTP) authentication and SSL/TLS. This ensures a secure connection when you log in to your email. Learn more about these steps here.
   Set up or update your email account on your device using the server settings as shown below:
       Incoming Mail Server:
           POP3: netsol-pop-oxcs.hostingplatform.com
           Port: 995
           IMAP (Recommended): netsol-imap-oxcs.hostingplatform.com
           Port: 993
       Outgoing Mail Server:
           SMTP: netsol-smtp-oxcs.hostingplatform.com
           Port: 587
       Username - Your full email address, for instance, help@example.com
       Password - The password you set for your mailbox
   Review this list of mail clients that do not support TLS 1.2 (If you are using any of these mail clients, you will need to update to a newer version or use webmail to access your email)
       Outlook® 2007
       Outlook 2010
       MacMail on MacOS 10.8 or before
       Windows 7
   Review this list of Operating Systems that support TLS 1.2 (If you are using an older version, you will need to update to a newer version as listed below)

Operating System TLS 1.2 Supported OS versions Android Mobile Android 5 and newer iOS Mobile iOS 9 and newer Windows Phone Windows 8.1 and Windows 10 Windows Desktop Windows 8 and newer Mac OS Desktop Mac OS X 10.11 and newer

Please visit our Help Center for more detailed instructions.

Note: This security update requires action if you use an email client application to send and receive your email on an Apple, Windows-based PC, or Android device. Webmail Access will still be available.

Recently I have been experiencing longer and longer Captcha sessions, have to go through longer and longer iterations of images to finally get through. Today I was unable to get through at all. What is going on with Firefox and Google? How can I fix this?

Macos sonoma m1 - firefox is default browser, duck duck go is default search engine

When doing a search directly from searchlight options, firefox uses google search instead of the duck duck go default.

All other searches from within firefox uses the default correctly.

Just recently been getting yahoo search engine results to open in new tabs rather than the same tab. I have searched for other users that have the same problem and have done the tracking protection thing and deleted cookies, but nothing helped. Also tried Troubleshooting Mode and it still persists. Any other ideas that may help? I'd appreciate it.

Everytime I try to open a tab on my Firefox window, it loads for a second before a blank screen saying that my tab has crashed. The only times I can open a new tab is on a private window.

Hello, Firefox keeps crashing every 1 or 2 minutes. thats a new Endeavouros installation and firefox was pre-installed. system is fully updated.

would you please assist troubleshooting the issue

Starting recently the firefox popups for website notifications are stealing focus and disturbing my workflow. I'm using i3 window manager and normally popups would have some id or class that can be used to latch on and prevent the focus stealing but the windows created now do not have any such marker.