Firefox Support Forum

After start up Firefox I am not getting any audio. No other app nor browser has this issue. It does not show up in the volume mixer. I've made sure all apps, browser, drivers, and windows are up to date.

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Hi. I am in Mac Big Sur and Firefox 108. I tend to keep a lot of windows open and navigate among them using the "Window" pulldown menu at the top between "Tools" and "Help". It used to be that the latest window more or less stayed at the bottom and the others stayed in order so they were easy to find quickly. A recent upgrade made it so the windows are now alphabetized and constantly shuffling. Since they are alphabetized by the name in the page title, this often offers no clue as to what it is--like it might be alphabetized under like cart or home page or main or something general like that. Also, if you have different tabs in a window, that window might jump from the top to the middle if a different tab is last looked at. Bottom line: it is very difficult and non-intuitive to find a page when you have a lot of windows open--but it used to be easy. Is there a way to order the wondows the way you want them or go back to the chronological order of before? Seems like there must be a setting somewhere. Thanks so much for any help.

Hi Mozilla team,

I am the product manager of the Pouch browser extension: https://addons.mozilla.org/en-US/firefox/addon/pouch/

Our former CTO Vikram Simha has lost access to the store a while ago (we no longer find the two-steps authentification device and we have lost the backup codes as well), which means that we can no longer update our Pouch browser extension because we can no longer login as the admins of that product.

The related email address of that product is vikram@joinpouch.com.

I know that you indicate in your documentation - see screenshot - that you cannot help if we no longer have the backup codes. But I prefer to contact you anyway because the Pouch company is currently blocked and can no longer manager its own product.

Please, would it be possible to get in touch with me and indicate the next steps recommended to us?

Best wishes,

Anthony Benoit

When I try to google some absolute file path (e.g. /etc/fstab) in the address bar, instead of googling, it just opens the file from my local filesystem (as file:///etc/fstab)

I know that I can use search keywords or quote file paths, but even so, I think that users hardly ever use browsers to open local files by absolute url. So this UX totally disappoints me because I need to keep this in my mind every time I want to google file or I lose my mental concentration and then I need to change the focus from solving my issue here and now to fixing this misbehavior

Can I somehow fix this behavior with about:config?

Since firefox's latest update I am unable to access my online PNC banking account. PNC says that Firefox is no longer compatible with their online banking system. I'm using an IMAC computer. Does anyone know what's causing the problem or am I being forced to use a different browser ? My e-mail address is[email removed from public] Thank You

Hello,

Everytime when I open the FF I see the white space on the screen, please check the screenshot.

After I press F11 two times I see borwser normal again.

Thank you, Danijel

for some time now im having problems with your site, works ok then slows down click on a link and nothing i then go into safari and i have no problem if you can not rectify my problem i will start using Safari instead, had this problem now for sometime

Given that many innocent files are now being spoofed to be something other that what they appear to be, it strikes me as risky behaviour that if you stop Firefox opening PDFs within a tab in itself - in my case, because I prefer to use Sumatra PDF, and because I wish for Firefox to DOWNLOAD the file (but not open it), Firefox defaults to automatically opening it, when all you actually wanted to do with the PDF file was download it.

Regardless of what the web site is instructing the web browser to do, Firefox should remember who it's working for ;p If the user chooses to download only and not to open (perhaps because they wish to virus scan first) any file, then Firefox should provide an option disable auto-opening (with associated client) any file.

With the ever increasing risks of malicious files, this is more important than ever.

This occured with this file of sheet music, which is what prompted me to mention this. I have Sumatra PDF set up in Windows as my default PDF viewer.

https://vdocuments.net/dowland-john-lute-fantasie-p71pdf.html

Hi :)

I use Firefox on my Asus laptop running Windows 10. It's one of these laptops with both integrated and dedicated graphics (Intel plus Nvidia).

I often experience this issue when putting a video in full-screen (especially when viewing trailers on Steam, but this may just be because I mainly use my Windows laptop for gaming, and thus most of my video consumption here is from steam). This screen will briefly (for less than one second) turn black and audio will pause before the video appears in full-screen, and playback resumes normally.

It "feels" like a GPU switch is taking place, I'd assume from the integrated graphics to the GeForce card. This is not the proble. The issue appears when I return from full-screen mode. I always have several Command Prompts open with SSH connections to my Linux server and sometimes my MacBook Pro. These windows are now empty. That is, all text is gone, and I can no longer interact with the sessions. They're not "broken," as in they're not saying "Not responding" and don't ask to be forcefully closed, they're just black windows with borders around them. All I can do is close them all down and open new ones to reconnect and start over from where I think I remember I was.

I should note that this doesn't ONLY happen with Firefox videos going into full-screen, it has also happened after launching a game and returning to the desktop. This strengthens my belief that this has to do with GPU switching and/or video "mode" change(s).

Assuming I'm correct (my IQ is 5,000 and I do do the very big brians), is there any way to control how videos go into full-screen in Firefox? Or "lock it" to a specific GPU? I've rummaged through about:config and haven't seen anything that seems directly relevant.

I've already tried using the Windows settings to tell the system that Firefox.exe should use the integrated Intel graphics only, but this has no effect.

I remember I used to use "Media Player Classic" many years ago, and it had a slew of options of how to render full-screen video. IIRC, it had stuff like "Overlay," "Windowed," "Windowed borderless," "DirectX," etc. This make me wonder if there's multiple ways of chosing how to render video in full-screen, then maybe one could direct Firefox to use a different one than the default and my problem might disappear? Or maybe one could tell Windows that if an app wants to go into full-screen video mode, Windows should pick a specific mode for it?

I'm not a Windows developer, so I don't know :) But I'm hoping someone has a good tip, because I'm finding myself using this system more and more, and this is my biggest problem with it currently.

Thanks in advance :)

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

I use Firefox to access Facebook live, from which I live stream. Starting in the last few weeks (I don't know when exactly, sorry), I now get this error message (in the stream Event log) when I stream:

Too low key frame rate (currently 0.13 key frames/second; recommended minimum 0.25 )

And I get a separate warning from Facebook that the key frame rate is too low, and will result in poor video quality.

If I stream from Chrome, I don't get the error (but Chrome has other problems), so I think it must be related to Firefox. Is there anything I can do about it? Thanks.

Some website can't display English content properly (shown as rubbish text as in figure provided), but if I copy those text and paste them else where (for example in a .txt file), they shown as English. I even disabled all of my plugins, but it still has the problem.

It won't have such a problem if I open the same web page via chromium-based browsers.

Just wondering what might be the cause?

I have a feeling I know the answer, but wanted to confirm. Due to unforeseen circumstances, I had to reset my PC. Upon doing that and downloading Firefox all of my data is gone. Bookmarks, saved logins, etc. all gone. I thought once I logged into my Firefox account everything would be there. I've logged into my account on other computers in the past and all my stuff was there but not this time. Now it's saying all of my stuff (profiles, etc) was created today. Is my stuff really gone forever? I thought the whole point of the Firefox account was so I could just login and have everything sync.

When viewing embedded code on websites such as Stack Overflow, the code will appear briefly for a second and then will change to "[object Object]," on repeat. How can I view code in my Firefox browser?

Firefox bowser stopped working suddenly. Tried uninstall and install multiple times with multiple options.

Still not working even after cleaned all Firefox related files using uninstall tools and installed again.

When I'm on a webpage and drag the URL onto the Bookmark Toolbar it's showing up as an URL instead of the page name like it used to.

For example: If I was on this page: https://www.espn.com/nfl/story/_/id/35895322/sources-cowboys-trade-texans-wr-brandin-cooks

Before the last update if I dragged that URL to the Bookmark Toolbar it would say: "Cowboys trade for Texans WR Brandin Cooks"

After the update it just shows the URL.

This makes it VERY hard to remember what each bookmark is.

Can anyone help me to bring this back to using the page name instead of the URL on this Toolbar?