Firefox Support Forum

Hello, John aka Beer Gutt here.

A while ago (about three months), I moved my hard drive to a new PC with better parts. It has a better mother board, a better graphics card and twice the RAM. Anyway, since then Firefox hasn't worked the same. When i open Firefox, there will be random pieces of letters or words on a webpage just gone, making a lot of them impossible to browse because I can't read half of the the new Alien dialect on the screen. Some websites have been better than others, but its gotten to the point where some web pages (Like YouTube or Reddit for example.) will just be a mess of random de fragmented lime green blocks that completely corrupt the page and will shift, move and appear at random covering up text as I scroll down. Videos will play just fine, it's the rest of the site that's effed up. Also on YouTube videos, where the timer for the video is located, some of the numbers just won't show up. Like it will count down fine but won't display certain numbers in the timer. Funny thing is, is that this doesn't just affect the websites, but the browser itself. For example, hovering my mouse over different tabs will highlight them and show me the preview text of the tab. All that is good until I move over to a different tab and voila, the text is gone, and then suddenly all the other tabs are either blank or just missing random letters and numbers in the tab. This is only happening in Firefox btw. No other app on my PC is doing this. I've tried refreshing Firefox about six times now, I've uninstalled it three times in an attempt to fix the issue along with restarting my PC multiple times... All of that, and I find out yesterday that it works perfectly when in "Troubleshoot/Safe mode", and only when in Troubleshoot/Safe mode. I have no idea what is causing the issue... *PePeLaugh* 

 See, I would use another browser but I've been using Mozilla for 8-9 years and would like to avoid the hassle of moving everything to a new browser... I would VERY much appreciate any help at all.

 I'm running 64-bit windows 8.1 on the latest updates and my PC specs are roughly as follows below. I look forward to a response...

MSi 970 Gaming Motherboard

AMD FX(tm) 8350 Eight-Core Processor 4.00 GHz

24 gigs of RAM

Asus Radeon R9 380 Graphics card

Hello - first I just want to acknowledge how great it is to have a free browser, and the great work the (un-or underpaid) Mozilla team has done lo these many years - thank you.

Okay, just want to put this out there but it seems sometime after version 90 of my Firefox browser I am seeing extreme slowdowns on my underwhelming Dell 5520 Inspiron laptop, circa 2014, running Windows 8.1. I also have Malwarebytes and Avast Premium Antivirus running together. My last Windows update was about two weeks ago (11 Nov 2021). My Firefox browser is currently 94.0.2.

I have noticed this four times. I typically browse Reddit but sometimes it's with Youtube. This is normally the scenario: 1) Launch browser; 2) navigate to website; 3) keep tab open for several hours and in many cases my laptop will go to sleep at least once; 4) at some point after waking up PC, logging in then continuing to browse, a warning banner in Firefox will tell me "This website is slowing your browser down. Stop it?", but if I wait at least 5 seconds it will automatically clear; 5) launch Task Manager - which is not easy because of what is going on but after 30-60 seconds it will appear; 6) notice that memory usage is extremely high and most processes are coming to a halt; 7) close Firefox and thing return to normal after 30-45 seconds. I've attached some before and after screenshots. The "before" is after browsing Reddit for about 3 hours and my laptop went to sleep twice; the "after" is when Firefox was closed (two tabs were open - one Reddit, the other Youtube) and then waiting about 30 seconds. Firefox instances take a little time to disappear from Task Manager, apparently.

Lots of variables to consider here: Latest antivirus program not working well? Extensions? (I have three extensions - Adblock Plus, Privacy Badger and Ecosia Search) Perhaps Firefox itself? Motherboard/DIMMs that is/are overdue for the landfill? Windows sucks? (rhetorical).

I guess I am not really looking for help but instead just want to log this as a heads-up to anyone who is encountering the same problem under the same conditions. I will continue experimenting with refreshing my instance of Firefox and possibly turning off browsers/antivirus components in a selective manner to see if it makes any difference. There is also the possibility that a Windows Update has broken something so maybe a restore point is in order here.

Thanks again for offering such a great product.

- Ngo

when i have only 4 web pages running ,when look in task manager it showing 16 or 17 processes running for Firefox ..different then before,, just started after update for Firefox about 3 weeks go.. thanks for any info

Hey, All of the saved logins and passwords are gone while the bookmarks remain.

I noticed that logins and passwords disappeared after the computer turned off unexpectedly due to low battery and unstable power connection couple times in a few minute interval.

How do I get back logins and passwords?

Every since I downloaded firefox again I cannot open another site from my e-mail. Why do this when it will just cause problems. What was wrong with the other opening page of firefox?

hi, As this thread indicates it is necessary to set browser.cache.disk.parent_directory in about:config. Unfortunately it has no effect and cache is store in profile in AppData/Local/Mozilla/Firefox/Profiles/{profile} directory on windows. I used that feature in the past and it worked. Is this feature removed or is there a bug?

https://support.mozilla.org/en-US/questions/768867

Thanks

Not able to use google search! It says "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot." Even if I solve the captcha it just resets.

Hello. Is there a way to make Firefox colorize add-on icons (seen in gray here) like it does with the built-in ones?

When using the AlpenGlow theme, for instance, built-in icons are colorized while add-on icons are not (including official add-ons). See attached screenshot.

Is there a way to change this, or some workaround?

i am not able to open the website dramacool.so, till now it was opening and was working well but suddenly it's not getting open and its showing the page of secure connection failed. can you please fix this problem.

I literally happen right after Adobe popped up say Supports is ending. I unpopped out my video to read it because it popped up. I went back to play the video and go PIP mode and nothing. I click the button overly and pauses the video.

Please be patient am old, lol. Example, I have a Yahoo home page and click on something I want to read it opens and most is ok the video on the page is fine, it works but there is a still photo a little further down in the article that does not show. If I open the exact same article in Chrome or Edge it is fine everything is visible. I have noticed every once in a while where the image should be it looks like it is moving in a waving motion but still no image. I have gone to the page info looked under permissions and do not see anything for allow images but there is Autoplay that shows: Picture below And If I go to Media and start clicking on the image addresses until I find the one that should be there it does show it. I do work from home and I don’t want to quit using Firefox but I really need it to work. Any help would be greatly appreciated.

Cookie “useremail” will be soon rejected because it has the “SameSite” attribute set to “None” or an invalid value, without the “secure” attribute. To know more about the “SameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite

I tried clearing cache and cookies and the login page does not advance.

Trying to request a demo from bigcommerce.com. It complains javascript is not enabled. ("Please enable javascript and try again" about:config shows javascript.enabled = true.

What I've tried: 1. Disabled all addons / extensions 1 by 1 until they were all disabled. 2. Turned off tracking protection 3. Turned off content blocking. 4. Set all group policies to "not configured" (Had only disabled off telemetry and update any way). 5. Set network settings to "no proxy". 6. Cleared cache 7. Removed all bigcommerce.com cookies. 8. Reset all permissions (location, camera, notifications etc).

If I restart with add ons disabled it works fine, yet I'd disabled all add ons. The only preferences I had disabled were related to telemetry (in about:config).

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged.

Email: [email]@gmail.com Email: [email2]@gmail.com

Thank you very much