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Firefox reported geographic location

How can I set my location in Firefox. I know better than anyone on the web where I am located, and Firefox is locating me hundreds of miles away, so I just want to set th… (read more)

How can I set my location in Firefox. I know better than anyone on the web where I am located, and Firefox is locating me hundreds of miles away, so I just want to set the Zip code for my actual location. Thanks for any advice! -Harry

Asked by harryhef2 5 months ago

Last reply by cor-el 5 months ago

Cannot install Dashlane extension

I've been using Dashlane for a long while. It stopped working, so I deleted it to try to solve the problem. When I tried to re-install it, it won't work. I just keep gett… (read more)

I've been using Dashlane for a long while. It stopped working, so I deleted it to try to solve the problem. When I tried to re-install it, it won't work. I just keep getting an error about it being corrupted. I've restarted the computer, closed Firefox. It's the same. Dashlane tried to trouble shoot with me, but they have not solved it either. It worked on Google Chrome, but I cannot get it to work on Firefox. Firefox is my browser! I need help to get Dashlane installed and working on it.

Asked by jjanderson403 4 months ago

Last reply by Dropa 2 months ago

error accessing gmail

Why do I get this message in firefox when I can open gmail in Microsoft Edge? Secure Connection Failed An error occurred during a connection to www.google.com. PR_END_OF_… (read more)

Why do I get this message in firefox when I can open gmail in Microsoft Edge?

Secure Connection Failed

An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by salecat48 4 months ago

Last reply by cor-el 4 months ago

I installed Firefox on my new computer. It always fails when doing a download.

I have checked my antivirus settings, reset Firefox, triple checked my settings but still fails. Did not have this issue on previous computer. I f I can't resolve will ha… (read more)

I have checked my antivirus settings, reset Firefox, triple checked my settings but still fails. Did not have this issue on previous computer. I f I can't resolve will have to delete.

Asked by mdoherty 3 months ago

Last reply by user104147805413306348376805769878442569366 3 months ago

ProctorU message Your Monitor Count could not be found

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during your exam. Yo… (read more)

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during your exam. Your monitor count could not be found". I searched for possible fixes, and someone mentioned removing fingerprinters, and possibly also remove cookies and tracking content from Firefox enforcement. I removed all 3 and that did not help. I also tried clearing cookies and site data and also cached web content, this did not help. Is there some other setting in Firefox that might be preventing the detection of the monitor count? Any suggestions on how to fix this issue?

Asked by RAR 3 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Download failure

Firefox will not download anything from any website. Any time I try to access pdf, jpeg or what ever all I get is "download failed". I always need to resort to Edge to g… (read more)

Firefox will not download anything from any website. Any time I try to access pdf, jpeg or what ever all I get is "download failed". I always need to resort to Edge to get it, ready to be done with Firefox. Any suggestions for someone who is only mildly technical? I have tried opening in Firefox and Adobe, tried saving instead, nothing works

Asked by mdoherty 1 month ago

Last reply by Terry 1 month ago

Lost access to my primary email and i cant set my secundary one as primary

Hello, I used to use an institutional email from my college as a main login, but it was deleted when I finished my graduation, I still have my account password and I also… (read more)

Hello, I used to use an institutional email from my college as a main login, but it was deleted when I finished my graduation, I still have my account password and I also have a secondary email registered but I can't put it as primary since the system asks me for a code to be sent to my main email, how to proceed?

Asked by Najii 1 month ago

Last reply by cor-el 1 month ago

Restore Previous Session

Why isn't the Restore Previous Session choice available on the Open Application Menu? Even if I click the checkbox under Tools/Settings/General/Startup: Open Previous Wi… (read more)

Why isn't the Restore Previous Session choice available on the Open Application Menu? Even if I click the checkbox under Tools/Settings/General/Startup: Open Previous Windows and Tabs (version 107/windows 11), I am presented with a tabula rasa screen on reopening my Firefox session. Your help/support says to go to the Open Application Menu/History and choose Restore Previous Session (located between Recently Closed Windows and Clear Recent History). However the Restore Previous Session is not listed. Not sure why Firefox can't get this right since you have had it right for the almost 20 years I have chosen it as my default browser.

Asked by naturalost 3 weeks ago

Last reply by cor-el 3 weeks ago

Unable to connect to one URL / website

When attempting to connect to https://FIDELITY.COM it continues at "performing a TLS handshake to CFA fidelity.com , but won't connect . Never had this issue. All my … (read more)

When attempting to connect to https://FIDELITY.COM it continues at "performing a TLS handshake to CFA fidelity.com , but won't connect .

Never had this issue. All my other bookmarks work fine.

Fidelity tech support could not identify a problem on their end. Have had clients experience same problem.

Suggested I try Microsoft Edge browser , which works.

Would prefer to connect with Firefox.

Any help is appreciated.

Asked by mrrv001 1 day ago

Last reply by lemoi50 1 day ago

  • Archived

Problem with a website using Windows 11

Hello. I have just installed Windows 11 and have a problem with the Firefox browser that I didn't have with Windows 10. On the Talk Radio website: (https://talkradio.co.u… (read more)

Hello. I have just installed Windows 11 and have a problem with the Firefox browser that I didn't have with Windows 10.

On the Talk Radio website: (https://talkradio.co.uk/), there is a "Listen Live" button which, when clicked creates a popup window for their Radio Player application. Under Windows 11, the window pops up, but is empty (this was fine under Windows 10). I tried this with Edge and it works fine.

Could someone look into this please? I don't want to have to use Edge.

Many thanks,

Kevin

Asked by krs6 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

duplicate toolbar folders

Is there a simple way to get rid of duplicate toolbar folders? The two add-on that you have in the list don't work anymore. Can you put a "remove duplicate folders" in to… (read more)

Is there a simple way to get rid of duplicate toolbar folders? The two add-on that you have in the list don't work anymore. Can you put a "remove duplicate folders" in toolbar commands? Thanks for your help and interest.

Asked by Omaha29 12 months ago

Last reply by FredMcD 12 months ago

  • Archived

Windows 11 crashes

Since updating to Windows 11, every time the browser closes there is a crash report. The browser is working as normal in most sites, but not all, but that maybe down to t… (read more)

Since updating to Windows 11, every time the browser closes there is a crash report. The browser is working as normal in most sites, but not all, but that maybe down to the apps not liking Windows 11 as well.

Asked by MikeB 12 months ago

Last reply by FredMcD 12 months ago