Showing questions tagged: Show all questions

Videos will play the audio content but no video in both Facebook and Youtube

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playin… (read more)

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playing time bar at the bottom of the video I can see stills of what would be that part of the video but no video as it plays. Same thing happens in You tube.

Asked by karenap54 1 week ago

Last reply by cor-el 1 week ago

Outlook

Hi I don't know what has happened to Firefox, I used it all the time for many years, now I can't sign in to Outlook and have more problems than ever. It asks me to sign i… (read more)

Hi I don't know what has happened to Firefox, I used it all the time for many years, now I can't sign in to Outlook and have more problems than ever. It asks me to sign into Microsoft but all I get is a blank page. Firefox was always more colourful than other browsers that's why I used it and nothing you do to try to fix this problem doesn't work, it creates more problems than it's worth, that's why I use Chrome, but I do want to use FF. Not all of us are IT experts and can't do all these complicated suggestions every web site offers, so can you make it so much easier for us to understand and for example get Outlook to open automatically as it used to do, until you can fix this I will have to use another browser. I really do like FF but it's impossible. Geoff.

Asked by Geoff 2 hours ago

Last reply by cor-el 1 hour ago

Tabs are white or spinning after crash

I am still stumped as to why Firefox crashes, IF and that's a big IF, my session is restored, why my tabs are blank but the website names are still on the tabs. Click to … (read more)

I am still stumped as to why Firefox crashes, IF and that's a big IF, my session is restored, why my tabs are blank but the website names are still on the tabs. Click to reload sometimes works, while other times it doesn't. Google, Facebook, Twitter, WordPress websites I am logged into and others will not load anymore for at least an hour. The only way to access them is to open a private window. What is happening to this browser that causes these sites to not load anymore? Any clearing the browser history/cache doesn't bring these sites back. They will only come back an hour after the crash. I've also cleared my ISP cache too (ipconfig/flushdns).

Asked by thecre8tivediva 8 hours ago

Last reply by cor-el 7 hours ago

ReCAPTCHA doesn't load on some Firefox (v100.0.2) pages (& sometimes a 'Pay Now' button or similar)

Dear Firefoxers, Over the last year or so, I've had to switch to Chrome to load some pages properly. reCAPTCHA is proving to be a particular problem - which I'm told is p… (read more)

Dear Firefoxers,

Over the last year or so, I've had to switch to Chrome to load some pages properly. reCAPTCHA is proving to be a particular problem - which I'm told is powered by Google? I could be blocking Google content too much within my Firefox browser?

My wife is a long-term Chrome fan and says, "I don't know why you bother with Firefox, Chrome is much better", but I rebuke and say, "No! It's been great over the years, I've been using it since 2003".

Do I need to change my settings somewhere? At times certain pages don't load - it'll say 'Click Verify; or something similar and the 'Verify' button doesn't appear - I load the same page in Chrome, and boom, it's all there.

Am I doing something wrong with Firefox? I have version 100.0.2 (64-bit). Or is it time to give in to the mighty Google and go to Chrome after loyally using Firefox/Mozilla since 2003? (A daft thing to ask on a Firefox forum, I know!).

Many thanks if you can help or advise.

Asked by electronic78 14 hours ago

Last reply by TyDraniu 13 hours ago

secure connection error

When I open Firefox I usually open several tabs simultaneously. Most open. but sometimes one site gives me a Secure connection failed error, but try again always works. … (read more)

When I open Firefox I usually open several tabs simultaneously. Most open. but sometimes one site gives me a Secure connection failed error, but try again always works. It tends to be the same two or three websites, but often they open fine the first try. Its annoying, but I always can connect. What might be the cause? I am using Firefox 99.0.1 (64 bit) Craig Miller

Asked by Craig Miller 22 hours ago

Last reply by Dropa 21 hours ago

(Not Responding)

PC / Windows 7 (yes, still) / Firefox 100.0.2 : Past several months on Firefox, when attempting to access a video either embedded (say, in a news site or YouTube), the do… (read more)

PC / Windows 7 (yes, still) / Firefox 100.0.2 :

Past several months on Firefox, when attempting to access a video either embedded (say, in a news site or YouTube), the download is unusually slow, with such screen notices (attached) appearing.

The "gray bar" across the bottom (which, as I understand it, indicates buffering/caching activity) immediately loads up about .25%, then awaits the video to play . . . and then it sits there and goes through any combination of the attached .jpgs.

Quite often, regardless of how many tabs are open (perhaps a half dozen), the (Not Responding) message will show up, and then it's just wait it out (usually 15-45 seconds).

Any solutions / comments / directions-to-point-me-in?

Appreciated. Thank you.

Asked by Hikermann 23 hours ago

Last reply by LudditePro 3 hours ago

Firefox Browser Version 100 Running Slow

Why would Firefox browser version 100 run slower on my desktop than my laptop, same version and exactly the same settings. Both are connected via Ethernet connections wit… (read more)

Why would Firefox browser version 100 run slower on my desktop than my laptop, same version and exactly the same settings. Both are connected via Ethernet connections with 500 mbps speed. The desktop has more memory and a faster CPU than the laptop. The browsing on my desktop lags much more than my laptop.

When I run Ookla speedtest, the laptop download is 310 mbps and upload is 363 mbps.

When I run it on the desktop the download is 118 mbps and upload is 96 mbps.

Any help with this is greatly appreciated.

Tim

Asked by taplimmer 1 day ago

Last reply by Dropa 23 hours ago

the browser

Its difficult to get help with firefox even though I have been using it for a long time. 1. everyting when I open the browser it tells me that it is not responding. 2. Th… (read more)

Its difficult to get help with firefox even though I have been using it for a long time. 1. everyting when I open the browser it tells me that it is not responding. 2. Then once it opend up it tells me that the firefox is already running and that I need to close the old one before the new one can run.. 3. It just seems that the browser with all the updates run slower and slower with each updates.. 4. I find it difficult to get a hander on running firefox...can you help?

Thanks. winston ho [email removed from public]

Asked by haywardham 1 day ago

Last reply by cor-el 1 day ago

sent messages have disappeared

I must have deleted??? my sent messages or moved them to somewhere. But they are ALL gone. where did they go? And most importantly, how do I get them back? My DSL is C… (read more)

I must have deleted??? my sent messages or moved them to somewhere. But they are ALL gone. where did they go? And most importantly, how do I get them back?

My DSL is Comcast Xfinity & I use Firefox is my browser. I also use MSN.

Asked by grandmaperson 1 day ago

Last reply by James 20 hours ago

Certain Websites will not open

When trying to access certain web pages that I've been able to access perfectly fine a day ago, these webpages display just and only a white screen, no error, just a whit… (read more)

When trying to access certain web pages that I've been able to access perfectly fine a day ago, these webpages display just and only a white screen, no error, just a white screen. I really like firefox and I would like to continue using it, but this has happening quite often recently. The website is an online course so I'm trying a lot to fix the issue from firewall configuration (even shutting it off completely) to changing settings in about:config as recommended by other firefox support pages, and using command prompt to reset dns. I've reset firefox in several different ways and uninstalled it completely. I dont know what going on.

Asked by marlonc87 1 day ago

Last reply by Dropa 1 day ago

PR_CONNECT_RESET_ERROR

I could get to all websites yesterday; today I can't open Facebook??? Or Google?? Or other pages I have bookmarked & use every day. PR_CONNECT_RESET_ERROR … (read more)

I could get to all websites yesterday; today I can't open Facebook??? Or Google?? Or other pages I have bookmarked & use every day.

PR_CONNECT_RESET_ERROR

Asked by ShellySS 1 day ago

Last reply by Zmingong 1 day ago

I need to install an extension that “could not be installed because it has a high risk of causing stability or security problems”

I'm having a problem related to an extension that I have to use to consult legal processes in my country (there is no other way, the extension is widely used and is a req… (read more)

I'm having a problem related to an extension that I have to use to consult legal processes in my country (there is no other way, the extension is widely used and is a requirement, I've always used it). Not too long ago this browser started having problems with the extension that hurt my company like hell, this is our last attempt to continue using this browser.

Asked by claudioC9 1 day ago

Last reply by cor-el 1 day ago

Ad blocker add ins break my firefox

Hi, current version is 100.0.2. Running on Win 10 (10.0.19044 build 19044). Have refreshed Firefox and also tried a clean install - problem still exists. Have done a sca… (read more)

Hi, current version is 100.0.2. Running on Win 10 (10.0.19044 build 19044). Have refreshed Firefox and also tried a clean install - problem still exists. Have done a scan using HouseCall - no gremlins found. For the last few weeks my browser has been playing up. After a few minutes pages would basically stop loading, clicking on a new link would open a new window but nothing would load. Disabled my Ad Blocker extensions (I had two) and issue resolved itself. Re-enabled Ad blocker (AdGuard AdBlocker) and problem returned. Disabled it, problem went, tried Ghostery (not used before), issue returned. Both extensions are recommended. Similar issue exists on my work computer - one ad blocker and after a few site visits pages no longer load, and links no longer react to a click, home button no longer works. I close and open and I get told firefox is already running and do I want to close it before opening again. Pretty sure it's not just my home computer. Any help would be welcomed.

Asked by glynrpalmer 1 day ago

Last reply by TyDraniu 16 hours ago

Nothing will load I can only access trouble shoot and settings

while I was running a game on steam (Apex legends), and Firefox on my other screen, I was using too much memory, so the steam game and Firefox crashed. The game works fin… (read more)

while I was running a game on steam (Apex legends), and Firefox on my other screen, I was using too much memory, so the steam game and Firefox crashed. The game works fine, but Firefox won't load anything, Except for settings and the "About:" pages. When I try to visit a website it does not even attempt to load it, but the website does show up in my history. I've restarted Firefox, I have reinstalled Firefox, I have restarted my computer, I've cleared my cookies and cache history, but no websites will load and it will only run properly in troubleshooting mode. Oddly enough it won't load any websites but while I'm in the add-on manager I can download extensions.

Asked by a.p.leclerc 2 days ago

Last reply by Terry 17 hours ago

artboard not updating on Canva.com

About a week ago, Firefox stopped updating the fonts on Canva art boards. I have attached a screen shot to show that the font name is correct (shown in the menu bar), but… (read more)

About a week ago, Firefox stopped updating the fonts on Canva art boards. I have attached a screen shot to show that the font name is correct (shown in the menu bar), but it is not reflected on the art board. The screenshot also has a popup of the image downloaded which shows the same font as in the menu bar.

I have used Canva in Firefox of years! I am now having to use Chrome and Edge. I would prefer Firefox. Please fix the problem.

Asked by forbeskellie 2 days ago

Last reply by cor-el 2 days ago

Firefox locking up / hangs after using search

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I pre… (read more)

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I press the show desktop button and then try to reveal Firefox, none of the windows will appear. I'd have to go into Windows Task Manager and be lucky enough to terminate the correct process containing the tab, or else I'd have to start all over again.

Asked by lokeyhermit 2 days ago

Last reply by Dropa 2 days ago