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  • Solved

Firefox crashes when right-clicking or pasting (ctrl v)

Firefox crashes whenever I use ctrl v or right click, and pulls up a window that it crashed. Whenever I start it back up, it says it wasn't able to restore session, then … (read more)

Firefox crashes whenever I use ctrl v or right click, and pulls up a window that it crashed. Whenever I start it back up, it says it wasn't able to restore session, then restores it anyway after I press to restore it. Another thing is whenever I try and upload a file onto a site it crashes as well. I'm on Mac OS x 13 and reinstalling firefox hasn't fixed it. This is relatively sudden, it happened about around 3 days ago for the first time, and at the same time I noticed it happening certain sites also started giving me '502 Bad Gateway' errors. Does anyone know what's happening and how to fix it? Thanks in advance!

Asked by gori 3 months ago

Answered by zeroknight 3 months ago

  • Solved

CAN NOT find the file path location of Firefox.exe application.

Hello, James here. I CAN NOT find the Firefox application file location. There is no option to show file path upon right click of the desktop icon and I can not locate i… (read more)

Hello,

James here. I CAN NOT find the Firefox application file location. There is no option to show file path upon right click of the desktop icon and I can not locate it in File Explorer. I have done an entire (C:) drive search and turned up nothing. C:\Users\(username)\AppData\Local\Mozilla Firefox does not exist in my file system. I am at a loss here and it's driving me bonkers!

Asked by jbab52 3 months ago

Answered by Paul 3 months ago

  • Solved

Hide or show system window title bar

I have a new PC running Kubuntu 22.04, with Mozilla Firefox 120.0.1 (64 bit) installed. Standard, the system window title bar was hidden. But I wanted access to the "Mo… (read more)

I have a new PC running Kubuntu 22.04, with Mozilla Firefox 120.0.1 (64 bit) installed. Standard, the system window title bar was hidden. But I wanted access to the "Move to desktop" menu and wanted the title in the title bar. So, in "Customize toolbar" I checked "Title bar". The title bar reappeared, but a complete border along the Firefox window became inaccessible, and when clicking in that zone, it effectively clicked in the window behind. In particular, the complete menu bar is inaccessible, as well as the scroll bar on the left and in the bookmarks sidebar the fold/unfold. And Mozilla Thunderbird 115.5.0 has the same annoying behaviour. Even when hovering over some menus in the Mozilla window, you can sometimes see reactions from the window under the Mozilla window. On older Kubuntu computers (up to 18.04) with older versions of Firefox (up to 113.0.2) and Thunderbird (up to 102.11.0) I do not have that problem. How can I get at the same time access to both the system title bar and the menu bar ?

Asked by th.pauwels 4 months ago

Answered by th.pauwels 4 months ago

  • Solved

Youtube slow only on firefox

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handle… (read more)

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handled 1080p easily there, I have cleared the cash and made sure my Firefox and Windows are up to date and still the issue persists.

this only seams to occur on YouTube as amazon prime and speed test works without issues

Asked by nadum8 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved

Hostinger h-panel

Since about 13:00 GMT yesterday, Firefox could not load or display the Hostinger h-panel. It sometimes partially and sometimes completely displays all the page content. B… (read more)

Since about 13:00 GMT yesterday, Firefox could not load or display the Hostinger h-panel. It sometimes partially and sometimes completely displays all the page content. But all the controls are dead. Firefox seems to be very busy doing something. I told Hostinger and they spent some time looking into the problem. They got Firefox to load the h-panel but said that it was vastly slower than other browsers in doing so. With me, Firefox still stops doing anything once the content is loaded and ALL controls on the page are still dead. When closing Firefox in this state, there is considerable delay before the window actually closes.

I thought that perhaps Hostinger had done an update that called in some proprietary JavaScript extensions that Firefox couldn't handle. I get the impression that in trying to display the h-panel pages, Firefox is trying to acquire some content from an external site, as requested somewhere within the HTML/JavaScript source code.

Any ideas? robert_john.morton@yahoo.com

Asked by robert_john.morton 4 months ago

Answered by robert_john.morton 4 months ago

  • Solved

Firefox keeps offering to translate websites, this is EXTREMELY unwanted

Firefox keeps offering to translate websites, your new feature. I neither want it to, nor do I appreciate ads, because it is simply you advertising your new product. I … (read more)

Firefox keeps offering to translate websites, your new feature.

I neither want it to, nor do I appreciate ads, because it is simply you advertising your new product.

I have looked at the settings and there are 0 languages for which I've set it so it will offer me to translate and 0 for which it will do. Besides the fact I do speak and read multiple languages; it is not a feature I am interested in.

So when I set it so it will not bug me about it and every time I enter a foreign language site the little pop-up shows; that's some serious unwanted ads and also clearly FAR more tracking than FF is even supposed to be doing.

I have used firefox for nearly 15 years, but I'm honestly wondering if I should find another privacy focused browser One that doesn't spam me with little pop-ups over it's latest ill-conceived stupid feature.

So you could help by actually NEVER-EVER under any fucking circumstances show this stupid translation pop-up UNLESS I put I request it to do so in the settings or at the very LEAST allow me to turn it off.

Asked by Zoutpeper 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

Can not download newest VDH Companion App and I can't set up a github.com account to even report the problem

Hello, I have tried to download the newest VDH Companion App (via the link on the github.com webpage) Seven (yes, 7) times and every time the download Fails or I get "Ze… (read more)

Hello,

I have tried to download the newest VDH Companion App (via the link on the github.com webpage) Seven (yes, 7) times and every time the download Fails or I get "Zero bytes". I tried to contact "Support" but there is only a Support Forum and nobody else has posted this as an issue that I was able to find when I searched. So no support is offered. The website suggests that I create an account to be able to post a new issue. However, Every time I have tried to set up a github.com account, I am Unable to do so. The page to set up an account either doesn't load OR if it loads, I can not add any information to it. I am a VDH Registered User and until this morning, the current VDH app I am using, version 8.2.1.1 was working just fine. But now when I try to use it, it says that my VDH Companion App needs to be updated. But I can not even download it to update it. I am running the current version of FF, 123.0.1 on an iMac with Sonoma OS 14.4. We used to be able to email Mig but not anymore. The github.com support page is unwieldy at best and I see that numerous requests for help or support have not been answered or even acknowledged. I am a paid Registered user with a license, but that doesn't seem to matter. I, like many others from what I read online, count on using this app almost every day and I would think that the mechanism for updates should be working correctly. The update files I tried to download came across at crazy low speeds, like 20.1 to 40.5 Kbps! I spent over an hour with Tech Support for HughesNet and much to my chagrin, No Other Websites had any issues with download speed. It was only happening on the github.com website and this one file update. Sorry if TMI but I am just trying to thorough.

Asked by jdstickledc 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Firefox exclusively scrolling extremely fast

Scrolling in Firefox is causing any webpage to scroll many lines at once with a single click, and it seems to be exclusively happening to Firefox, as every other applicat… (read more)

Scrolling in Firefox is causing any webpage to scroll many lines at once with a single click, and it seems to be exclusively happening to Firefox, as every other application scrolls normally. I have tried searching here and elsewhere for a solution, and I have tried to change about:config settings based on the recommendations I could find to no avail. I have also tried to refresh Firefox and have used Troubleshoot Mode, but those too have not worked. I have no clue as to what could have caused this, as I have not been messing with any settings prior to this.

Asked by eventfulhorizon 2 months ago

Answered by eventfulhorizon 2 months ago

  • Solved

can not install google translate

Hi there Can not install google translate on my toolbar. When clicking the "puzzle" to access extensions google translate is there but it's greyed out, thus not accessib… (read more)

Hi there

Can not install google translate on my toolbar. When clicking the "puzzle" to access extensions google translate is there but it's greyed out, thus not accessible, when clicking on it there are no options to pin to toolbar as other extensions have that option, clicking on options if shows "manage extension" " remove extension" and " report extension"

Asked by manueldeoliveira 5 months ago

Answered by zeroknight 5 months ago

  • Solved

Error message will not let me open Firefox

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Do… (read more)

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Does anyone know how I can fix this? Deb PS I need simple instructions, I'm not terrible techy.

Asked by Deborah Lief 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

How to unpin google in my search bar

Every time I am trying to search, google is always pinned on my search bar, and I want to get rid of it. How can I remove google? (On the image I marked the issue with a … (read more)

Every time I am trying to search, google is always pinned on my search bar, and I want to get rid of it. How can I remove google? (On the image I marked the issue with a red circle)

Asked by Nekoboy 5 months ago

Answered by cor-el 5 months ago

  • Solved

All live Twitch channels "offline" despite that they are streaming

As of recently, every time I try to watch someone on Twitch, where the video feed would normally be is the streamer's offline banner image. Chat is working fine, and is a… (read more)

As of recently, every time I try to watch someone on Twitch, where the video feed would normally be is the streamer's offline banner image. Chat is working fine, and is active despite the stream not being displayed on my end. If I check the Twitch mobile app the stream displays as normal, so I know they are currently streaming. I tried disabling all of my add-ons and restarting the browser to no avail. I am a noob, so please be patient with me. I have attached images of an example, but this happens with any live channel, not just ones I am following (I do not have any active subscriptions as far as I know).

Asked by boarself 5 months ago

Answered by boarself 5 months ago

  • Solved

Stop Auto Open After Download

Hi, I am a student, who tend to mass download files at once. The annoying part is that after every download, firefox automatically opens up the downloaded file in a new … (read more)

Hi,

I am a student, who tend to mass download files at once. The annoying part is that after every download, firefox automatically opens up the downloaded file in a new tap. How can I disable automatically open files after download?

Thanks.

Asked by z7798xxzzz 5 months ago

Answered by Terry 5 months ago

  • Solved

Firefox does not appear in volume mixer in Windows 11

I have a Lenovo ThinkPad X1 Yoga Gen 6 (20XY005MGE) with Win11 Pro. All of a sudden, Firefox does not play any sound. I notice that it does not show up in the volume mix… (read more)

I have a Lenovo ThinkPad X1 Yoga Gen 6 (20XY005MGE) with Win11 Pro.

All of a sudden, Firefox does not play any sound. I notice that it does not show up in the volume mixer. I tried:

Youtube does not play sounds, the Spotify page notices that it cannot play sound (the spotify App for Windows works fine, though). News sites (tagesschau.de / video, deutschlandfunk.de / audio) play the video, but no sound.

I had the problem a few months ago already but I cannot recall the solution :(

Thanks for helpful hints!

Asked by Wolfgang-Hannover 5 months ago

Answered by Wolfgang-Hannover 4 months ago

  • Solved

Disable New Translation tool

I updated to the latest version of firefox and am not pleased with the translation tool automatically detecting the wrong language on sites. Is there any way to fully dis… (read more)

I updated to the latest version of firefox and am not pleased with the translation tool automatically detecting the wrong language on sites. Is there any way to fully disable it? I currently have no languages installed yet it pops up offering to "translate".

Asked by EarlofBirds 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

YouTube sidebar & comments broken

my firefox youtube is broken, every time i close firefox, and open youtube, the comments and the sidabar wont load, until i clear my cookies and login. so that fixes it, … (read more)

my firefox youtube is broken, every time i close firefox, and open youtube, the comments and the sidabar wont load, until i clear my cookies and login. so that fixes it, but its not permanent. if i close or restart firefox, id have to repeat this process again. and yes, ive disabled all my extentions and cleared cache. and updated firefox.

Asked by voidxdofficial 5 months ago

Answered by voidxdofficial 4 months ago

  • Solved

Screenshot is not functional

I am using Firefox 120.0.1, and I have difficulty to take screenshot. I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't… (read more)

I am using Firefox 120.0.1, and I have difficulty to take screenshot.

I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't work.

Is there any good way to fix this problem without reinstall firefox app?

Asked by hayabusa FireFox 5 months ago

Answered by zeroknight 5 months ago

  • Solved

honey shopping app - drop down boxes wont open

If i am on amazon for example and an item has more than 1 option, Honey presents drop down selection box so you can choose which one to drop list The issue is the drop d… (read more)

If i am on amazon for example and an item has more than 1 option, Honey presents drop down selection box so you can choose which one to drop list The issue is the drop down box never opens when you click on it, doesn't matter where on it you click, it wont open. I have cleared cache, reinstalled honey and nothing helps. I have multiple desktop pc's all running tumbleweed and they all have this issue. If i load Chromium that works ok, but i use Firefox and not Chromium. I'm using openSuse Tumbleweed (latest update).

Asked by Cat22 4 months ago

Answered by Cat22 4 months ago

  • Solved

Disable New High-Contrast Tab Outline

After updating to Beta 122.0b3 (64-bit), the active tab is now highlighted with a simple white outline instead of the coloring surrounding the address bar. My selected th… (read more)

After updating to Beta 122.0b3 (64-bit), the active tab is now highlighted with a simple white outline instead of the coloring surrounding the address bar. My selected theme has not changed, and the same goes for all of my extensions. I could not find this change in the 122.0b Release Notes.

If this behavior is intentional, is there any option to return to the previous behavior (including in about:config)?

Asked by Shabcarb 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago