Firefox Support Forum

I have random Tab crashes in Firefox when running UI tests with TestComplete. TestComplete proviedes a dmp file. After analyzing with WinDbgPreview it provides an error with the xul.dll:

Attempt to read from address ffffffffffffffff

PROCESS_NAME: firefox.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

IP_ON_STACK: +0 00000004`08bfd328 a807 test al,7

FRAME_ONE_INVALID: 1

STACK_TEXT: 00000004`08bfd190 00000004`08bfd328  : 00000004`08bfd328 00000000`80004005 00000000`0000000b 00000000`ffffffff : xul+0x12c298 00000004`08bfd198 00000004`08bfd328  : 00000000`80004005 00000000`0000000b 00000000`ffffffff 00000131`e0fece38 : 0x00000004`08bfd328 00000004`08bfd1a0 00000000`80004005  : 00000000`0000000b 00000000`ffffffff 00000131`e0fece38 00000004`08bfd328 : 0x00000004`08bfd328 00000004`08bfd1a8 00000000`0000000b  : 00000000`ffffffff 00000131`e0fece38 00000004`08bfd328 00000131`e0a22260 : 0x80004005 00000004`08bfd1b0 00000000`ffffffff  : 00000131`e0fece38 00000004`08bfd328 00000131`e0a22260 00000000`00000000 : 0xb 00000004`08bfd1b8 00000131`e0fece38  : 00000004`08bfd328 00000131`e0a22260 00000000`00000000 00001bab`405866c0 : 0xffffffff 00000004`08bfd1c0 00000004`08bfd328  : 00000131`e0a22260 00000000`00000000 00001bab`405866c0 ffffffff`ffffffff : 0x00000131`e0fece38 00000004`08bfd1c8 00000131`e0a22260  : 00000000`00000000 00001bab`405866c0 ffffffff`ffffffff 00000131`e0a22268 : 0x00000004`08bfd328 00000004`08bfd1d0 00000000`00000000  : 00001bab`405866c0 ffffffff`ffffffff 00000131`e0a22268 00000004`08bfd560 : 0x00000131`e0a22260

STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: xul+12c298

MODULE_NAME: xul

IMAGE_NAME: xul.dll

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_xul.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 113.0.0.8524

FAILURE_ID_HASH: {52fb3732-4505-68ab-d740-b92ea07f3aaa}

Followup: MachineOwner

Hello,

I am using Firefox developer edition I noticed it has updated itself to latest version  : 117.0b1(64-bit)

I always have Firefox updates so version before that was the 116.b08

After the update on startup I get the error message attached I close it and then Firefox runs normally but this happens on every time I run Firefox.

A white screen occurs when browsing the web. If you turn off "Use recommended performance settings" and "Use hardware acceleration when available" the problem is fixed, but then the browser slows down. Can this be fixed in another way?

Firefox 114.0 (64-bit) / Windows 11 Home 21H2

Received this message thismorning while using my Ledger device:-

Something went wrong-U2F browser support is needed for Ledger. Please use Chrome, Opera or Firefox with a U2F extension. Also make sure you're on a HTTPS connection.

For a few weeks now, Firefox has been often freezing a webpage for 5-10 seconds during browsing. It mostly happens when going back to the previous page, but also when clicking a link or doing a google search. For those 10 seconds, you can't do anything on the page; no clicking other links or selecting text.

I've already tried: - troubleshoot mode; it still happens when all extensions are turned off - turning on/off hardware acceleration - creating new places databes - updating to the newest version

What can i do to fix this?

I have A LOT of problems with FF since the last couples of updates. It started around two months ago and after one of the updates (and FF has constant updates which is pretty annoying) the browser immediately starting getting really slow and buggy. The browser keeps crashing constantly, is slow, loading websites end in "network cannot be found" notices and you need to reload pages all the time to get them to load, videos play in the background by themselves on saved tabs without being activated or started.... The redesign of the menu some time back, btw, have gone to worse as it's now more difficult to find the active tab than before.

I've followed all instructions to try and resolve it and nothing works. I have no virus or downloads on the system so this is not the cause. Plugins activated or not activated makes no difference. Changing settings in FF to whatever suggested makes no difference, using about: to change settings makes no difference.

The browser has really turned almost unusable.

Our organization recently upgraded everyone from standard Firefox to Firefox ESR 115

Several users continually get the following error:

XUL Runner

"This profile was last used with a newer version of this application. Please create a new profile.

Users are getting the error even after a new profile has been created.

We have tried uninstalling Firefox both through the Control Panel and using IO Bit uninstaller but the issue persists.

All users are running Windows 10 22H2 64 Bit

(0x806e0005) - Error no decoder found for audio/mp4a-latm

player-core-variant-a-923aee4c901622bd684b.js:1:42709

need more information please respond back. thank you

Not sure when it started but nearly every attempt to play Youtube videos results in the video freezing after about 1/2 second while audio continues, then the video jumps forward randomly before freezing again. Have reloaded, restarted, cleared history, cookies, etc, and nothing helps. Mean time Chrome plays the videos flawlessly. This is a recent problem with FF and needs fixing badly as it will just not go away.

I am using Firefox Nightly 119.0a1 (2023-09-04) on macOS 12.6.8 on an Intel 15' MBP.

When clicking on a link from an external app (eg. WhatsApp, Teams, etc.) with Firefox not running in the background, Firefox will open up but will not open the link. I have to go back to the app and click the link again for it to work.

This has been an issue for me for a while now and it only happens with Firefox as other browsers will work as expected.

Copy & Paste not working in Whatsapp Web page. I've cleared cache, rebooted etc. Copy & Paste works perfectly in Edge browser to its certainly a Firefox problem.

My Firefox is having some problems relating to audio.

If I open a YouTube video, the image will play but there's no sound, on Twitter also, and so on. On YouTube Music the player won't even start, giving the error "An error occurred. Please try again later." I noticed that the stereo icon that shows up in the tab, which allow you to mute the tab, won't show up when I'm playing a video on YouTube, Twitter, Vimeo, and so on.

Only Firefox has no sound, it's not muted in the Volume Mixer, neither in the app volume settings in Windows. I've followed everything suggested here here and here.

I think the problems may have started after I reinstalled my graphic card driver, but I'm not sure since I don't use this computer very often. I have a Windows 10 and my graphic card is a Nvidia GT 630, and the driver version is 474.44.

Like in the title, anything that has boxes on them have a weird white box or just not the right colored and flicker when hovering over them. The corners of the boxes also become not rounded. Happens on other websites like youtube too, not just the settings. Started happening when I updated to version 116.0.1. I downgraded to version 113.0 and everything was fine. Both are on fresh install so I don't think it is related to any extensions that I downloaded. I am using a device with arm windows so the platform is ARM64/AArch64.

I think Firefox updated on my laptop in the last day or two.

I never had a problem with Google Calendar not populating with my calendar info, but today I find that Google Calendar opens, but doesn't fill will data. Calendar still works fine in other browsers, so it seems to be a Firefox issue. What is the solution?

Other Google apps that I use still work okay in Firefox.

I now have 115.0.3 and this problem still exists. It was reported right after 115.0.1 was released. When watching FreeVee on a Windows 10 desktop it stops a short while after an ad plays. It looks like it loses the ability to stream the main movie while streaming the ad. After the ad it plays about 20 seconds of the movie, probably what was in the buffer before the ad started, and then it freezes. I get the circle wait icon, like what typically happens when the Wifi goes down. After a while a message appears saying the Internet is not working. See attached image. Then I get the message (see other attached file) saying Video Unavailable. We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp. Close Player.

I am currently fresh on Fedora 38 and Firefox 115 with multimedia codecs installed such as ffmpeg. I have problems playing videos on Facebook or Twitch, like in myday stories, reels, and feed. But in YouTube, videos plays perfectly so I think there is a bug going on here? I already tested turning hardware acceleration on and off but no avail.