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  • Archived

I reinstalled Firefox, following the advice found on this support page, but have lost everything. Can anyone help me recover what I lost?

After the most recent Firefox updates, I wasn't able to load Facebook anymore, so I looked up whether I could reinstall Firefox without losing all my bookmarks and settin… (read more)

After the most recent Firefox updates, I wasn't able to load Facebook anymore, so I looked up whether I could reinstall Firefox without losing all my bookmarks and settings. I followed the advice given on this support page by renaming the folder "OldFirefox" and then reinstalling Firefox, but everything has been lost (or at least seems to be). What I don't understand is when I right click over the new Firefox icon (after the reinstall) and look at the properties, instead of pointing to the folder ...Mozilla/Firefox.exe, it's pointing to ....OldFirefox/Firefox.exe. It's as if the install didn't create a new Mozilla folder in the directory, even though it was supposed to during the install. Is there a way to get back what I lost? I feel like I'm going to throw up right now. I had an enormous amount of things bookmarked and saved. Thanks for any help.

Asked by Ana R Hubbard 1 year ago

Last reply by Ana R Hubbard 1 year ago

  • Archived

Firefox storing cookies and site data even in private mode. How do I stop this?

After the latest update Firefox stores cookies and site data even in always private and the content blocking set to custom with everything set it the highest settings. Ex… (read more)

After the latest update Firefox stores cookies and site data even in always private and the content blocking set to custom with everything set it the highest settings. Example i can check my email at outlook com then sign out click forget, then close the browser. then open it and it loads my email account without signing in. The only way it can do that is, the browser is storing cookies and site data. the only way to prevent it from doing this is to do everything i described then open the privacy settings and clear cookies, and site data and clear history, two times. Firefox like this is the most unsecured browser. it was a lot better before all these changes. It was a good idea, but it's caused a lot of troubles with security issues for me.

Asked by Mr. Bobcat 1 year ago

Last reply by cor-el 1 year ago

Rstore previous session bug

Hey, I'm using the restore previous session feature. Its really helpful, but I assume since the last update it is not working properly. Whenever I use the private firefo… (read more)

Hey, I'm using the restore previous session feature. Its really helpful, but I assume since the last update it is not working properly. Whenever I use the private firefox browser (window) parallel to the normal one (window) and close the normal browser before the private one, my last active session of the normal browser is not restored.

When I close the private firefox window before the normal firefox browser window everything works fine with restoring the tabs.

Any way around? And please fix this annoying bug. Thanks!

Asked by cbmorris 3 months ago

Last reply by cbmorris 3 months ago

Private Browsing data still in memory while Crash Reporter is open?

Just had a session crash on me, still got the Crash Reporter open. It was a session with a Private Window open, in which I was doing most of my work. Six months, that is,… (read more)

Just had a session crash on me, still got the Crash Reporter open. It was a session with a Private Window open, in which I was doing most of my work. Six months, that is, of work and reading. I'm aware of the general irretrievability of private browsing sessions, but it seems a good idea to be very certain and exhaust the possibilities before I unpause my meltdown.

Like I said, the Crash Reporter is still open. Looking at it now. With the language suggesting to me that as long as I leave it open, Firefox hasn't quit or restarted in "full", to my understanding—that the session is still extant in some way. With the checkbox 'Include the address of the page I was on' too... Well, the page I was on was in a Private Window all right. Unless there's a loophole not noted in the Reporter that it can't/doesn't retrieve addresses from private browsing, or that it automatically substitutes the last non-private address, etc.... Then this means the information still exists, doesn't it? Crash be damned? Right now, at least as long as the reporter is open... The implication to me is at least that one bit of information is not completely lost. And if that's not lost, then maybe the other pages in the tab aren't lost yet either. Or all the other tabs in the window. Or the copious notes I'd been maintaining in the address bar's history.

Not that I think there's somehow a quick fix/retrieval possible, but if there's anything at all possible here, I'll try and do it. Regardless if it goes far beyond what can managed through Firefox normally. Private Browsing data is stored in memory, right? So if my surmise that the data has not actually been flushed from memory yet is correct, isn't there something radical I can do to freeze or dump the current state of my memory? Maybe the entire state of my system even, such that the data can be analyzed/retrieved at a later time? Whether it requires a technical touch and mastery leaps and bounds above my current literacy, or if it would need to undergo some drawn-out, folding@home-esque process to be decompiled and analyzable... Literally, if something is possible in this situation where I at least think the data still exists and is calling back or accessible to the Firefox application in some form, I need to consider it.

I'm running Windows 10 and Firefox 74 (again, tells you how long it's been since I restared Firefox). Anyone who can potentially assist or help guide me through this little Armageddon, you have no idea how much your help would be appreciated. Conversely, if you know for a fact that the tiny shred of hope I'm clinging to per my conjecture about the Crash Reporter and the current state of my Firefox is wrong... Then fire away, it's a bullet I guess I'll be biting.

Asked by OMT 2 months ago

Last reply by OMT 2 months ago

  • Archived

Firefox incognito tabs are not responding, what to do?

I have a bunch of incognito tabs opened up, but I can’t do anything with them. I can’t scroll through tabs from left to right, I can’t drag them out of the window, I can’… (read more)

I have a bunch of incognito tabs opened up, but I can’t do anything with them. I can’t scroll through tabs from left to right, I can’t drag them out of the window, I can’t add them to my bookmarks, I can’t refresh them. When I hover the mouse cursor over one of these tabs, it’ll show the name of a website/tab that I already closed before this problem occured. The thing is, I can click the bookmark button, the refresh button and the ‘close tab’ button, and the buttons will become darker as if it they’re working, but instead of it actually following up with the action, a small white rectangle shows up next to my mouse cursor.

I don’t know what to do and I don’t want to lose these tabs. Does anyone know what I can do to get them to respond to my actions?

Asked by StorpTrooper 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Memory leak in Private mode

Hello, I'm here more to report a bug than to ask a question, but I couldn't get myself to work with Bugzilla, it asks too many things. So you know how sometimes you open … (read more)

Hello, I'm here more to report a bug than to ask a question, but I couldn't get myself to work with Bugzilla, it asks too many things.

So you know how sometimes you open a bunch of tabs in "Private Browsing" just so you have a separate window to close everything at once when it's not needed anymore, well usually in the case of Chrome and Edge, it clears the ram that window was using, instantly no problem... Firefox doesn't really do that and I find it quite worrying if you call it "Private browsing", in fact, closing tabs doesn't really seem to close them at all!

In chrome, when you close 10 tabs you see the ram usage dropping quite clearly, with Firefox it just stays there and it's even worse when I close the whole private window and because I have a normal Firefox window still open, it doesn't clear any ram!

Yesterday I had windows explorer crash because of this and it closed word while I was working on it, go to task manager and Firefox is using 5GB of ram with 5 tabs open... Every damn day I use lots of tabs I have to close Firefox completely and open it again with the same goddamn saved tabs to clear 3gb of memory or more!

Really I want to like this browser, but first of all, this must be a horrible programming practice and second I doubt this is safe at all, keeping closed tabs for hours in memory waiting for the program to close can't be safe, it just can't!

How to reproduce this memory leak? Have Firefox with a normal window open, then open another normal or private browsing window, open a bunch of tabs there, watch memory usage rise, then close that window and watch it not drop at all. Way around it? Close Firefox and re-open. Could it be an add-on bug? Maybe, you tell me if it works with you, but it would still mean there's a bug with Firefox itself.

Really simple, I have no idea why this is a thing, isn't it supposed to have a separate process that clears memory when you close it? I have my doubts it's working like that.

Asked by TheFPSPower 2 years ago

Last reply by FFus3r 2 years ago

  • Archived

nytimes detecting Private Mode

I updated to Firefox 66 on Linux yesterday. I don't know if it's the browser version, but I noticed that nytimes.com started picking up that I'm browsing the site in priv… (read more)

I updated to Firefox 66 on Linux yesterday. I don't know if it's the browser version, but I noticed that nytimes.com started picking up that I'm browsing the site in private mode.

Interestingly, this is something that used to happen on my Chrome book when I used private mode, but this on Firefox, this is a first for me. It may well be that nytimes changed their code to do this, but I wonder upgrade to FF 66 contributed to this.

In any case, I wonder how a site can pick up if the user is browsing in private mode.

Asked by Jeenu 1 year ago

Last reply by Jeenu 1 year ago

  • Solved
  • Archived

How to stop privacy window from opening by default

I am curious as to why every tab that is opened is a Private tab? I use this for work and the firewall does not like it at all and I can not find out how to swap it back … (read more)

I am curious as to why every tab that is opened is a Private tab? I use this for work and the firewall does not like it at all and I can not find out how to swap it back to normal windows.

Asked by wnelms 1 year ago

Answered by jscher2000 1 year ago

  • Archived

Google Reminder About New Terms of Service: Issue Resolved

When a Google search is done in Firefox, a pop up appears stating 'We're updating our terms of service. Get to know our new terms before they take effect on Mar 31 2020' … (read more)

When a Google search is done in Firefox, a pop up appears stating 'We're updating our terms of service. Get to know our new terms before they take effect on Mar 31 2020' and there are 'review' and 'got it' options.

I click 'got it' but the pop re-appears the next time the browser is opened and Googled is used again.

Is there a way to permanently block this pop-up from re-appearing?

Asked by Buddy2014 8 months ago

Last reply by Buddy2014 8 months ago

Some sites keep cookies even when private windows close.

Open Firefox. Verify no cookies. Clear any cookies if they exist. Then open a single private window. Go to tripadvisor.com (happens with some other sites but only a few)… (read more)

Open Firefox. Verify no cookies. Clear any cookies if they exist.

Then open a single private window.

Go to tripadvisor.com (happens with some other sites but only a few).

Browse a few pages.

Close the private Window. No private windows/Container tabs are open.

All tripadvisor cookies should be cleared but they are not.

Verified by Cookie Quick Manager.

Why and how does tripadvisor manage to keep cookies on my system.

Asked by jpezz 4 months ago

Last reply by cor-el 4 months ago

  • Solved

Firefox always starts in private window; never remembers history

I am trying to help my daughter figure out a problem she has with Firefox on her Windows 10 laptop. She has the latest version of Firefox installed. Every time she starts… (read more)

I am trying to help my daughter figure out a problem she has with Firefox on her Windows 10 laptop. She has the latest version of Firefox installed.

Every time she starts Firefox, it starts in a private window. Even after closing it and opening a "normal" window, the choice to open the tabs from the last session is dimmed. There is no history.

I have checked her privacy and security settings and it's at the default position. It is not set to open in a private window, and it is not set to forget history.

I am baffled!

Asked by jim.ackermann 3 months ago

Answered by FredMcD 3 months ago

  • Archived

Navigation privée dégradée.

Bonjour, Le masque violet de navigation privée a disparu de la barre des titres et le bouton "Principes de fonctionnement est inactif". Une réparation de Firefox rétablit… (read more)

Bonjour, Le masque violet de navigation privée a disparu de la barre des titres et le bouton "Principes de fonctionnement est inactif". Une réparation de Firefox rétablit le tout, mais ça recommence aussitôt . Firefox ver.63 Cordialement. Lousalan

Asked by Lousalan 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Multi-Account Containers Not Working

I can't seem to get the firefox multi-account containers add-on to work. I've tried uninstalling and reinstalling multiple times and closing a re-opening the browser. I'v… (read more)

I can't seem to get the firefox multi-account containers add-on to work. I've tried uninstalling and reinstalling multiple times and closing a re-opening the browser. I've tried disabling all other add-ons in case they were interfering and, as far as I know, I have the most recent version of the browser. It shows it installing and then nothing happens and the container symbol doesn't show up. What's going wrong?

Asked by HicHic 7 months ago

Answered by cor-el 7 months ago

  • Archived

gmail only works on private browsing window (suddenly and for no reason) Why?

One day for no apparent reason my gmail page would not load. I discovered that it will load on a private window. But I did nothing to cause this and don't know how to r… (read more)

One day for no apparent reason my gmail page would not load. I discovered that it will load on a private window. But I did nothing to cause this and don't know how to restore it so I can use Gmail normally

Asked by demarantz 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Modal works in Firefox but not in private window

Hi, I have an issue where a modal works in regular Firefox, but not when private mode is used. And, there is no "Allow/Block pop-ups for this site" information bar in Fir… (read more)

Hi,

I have an issue where a modal works in regular Firefox, but not when private mode is used. And, there is no "Allow/Block pop-ups for this site" information bar in Firefox's private browsing when the issue occurs - nor was that setting previously disabled.

I'm running Firefox version 62.0. It says it's up-to-date. I cleared browser cache and the issue still occurs.

Steps to replicate: 1. Open regular Firefox 2. Go to https://flexithemes.com/ and click on any theme. 3. Under the image, click the download button and the modal appears. 4. Open a new private window in Firefox 5. Repeat #2 6. Under the image, click the download button and no modal appears. Instead, a # is added to the end of the URL.

Is this a bug or a feature? If a feature, is there a way to get the "Allow/Block pop-ups for this site" information bar in Firefox's private browsing when the issue occurs?

If it's a bug in Firefox, where should I report it? And are there any workarounds until it's fixed?

Thanks!

Asked by FlexiThemes 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Unable to open a private browsing window on my main Ubuntu OS, though I had no issues before. My Ubuntu virtual machine is still able to. How can I fix this?

Using Ubuntu 18.04.1 on both my main device and on a virtual machine. The Private Browsing Window feature previously worked on my main device and is currently working on … (read more)

Using Ubuntu 18.04.1 on both my main device and on a virtual machine. The Private Browsing Window feature previously worked on my main device and is currently working on my virtual machine. I am able to select the feature on both OS, but on the main device (or OS on the physical device) a normal browsing window opens instead of a private browsing window. IPv6 is turned off and using a VPN. Any assistance is appreciated.

Asked by inhale 2 years ago

Answered by inhale 2 years ago

  • Archived

Does the Private Browsing block Google Analytics website use tracking features? If so, how can GA counting be accepted?

I am trying to test my website usage counting with Google Analytics. I use Firefox 99% of the time. Someone has suggested that Firefox may be blocking my attempts. I have… (read more)

I am trying to test my website usage counting with Google Analytics. I use Firefox 99% of the time. Someone has suggested that Firefox may be blocking my attempts. I have noticed a shield emblem in the URL window, but not realized its meaning.

Asked by anderci 2 years ago

Last reply by anderci 2 years ago