Firefox Support Forum

UbuntuStudio 22.04 uses the Firefox Snap package by default. The latest automatic update does not display pages correctly in normal mode, but does work correctly on Safe Mode. Snap.io lists only the latest version of Firefox so I was unable to ask snap to revert to the previous release (prior to 5 Mar 24) and by the time I had tried to investigate the previous version was no longer cached. I did not see a way to force a fresh download of firefox from the latest channel on snap.io.

I tried the snap beta channel for v124, but that exhibited the same problems.

I tried adding a symbolic link to colors.css after seeing firefox complaining that it could not be found when started from the command line. That removed the error/warning message but did not clear the problem with normal mode.

I use the en-GB locale extension only. The technical details about my PC are as follows:

• Operating System: Ubuntu Studio 22.04
• KDE Plasma Version: 5.24.7
• KDE Frameworks Version: 5.92.0
• Qt Version: 5.15.3
• Kernel Version: 6.5.0-25-lowlatency (64-bit)
• Graphics Platform: X11
• Processors: 12 × AMD Ryzen 5 7600 6-Core Processor
• Memory: 30.5 GiB of RAM
• Graphics Processor: RAPHAEL_MENDOCINO

I have now downloaded v123 and installed it in my local home directory, and that version is working well. I have removed the firefox channel via snap. It is likely to be a fault in the construction of the snap for v123 that was not present for v122 prior to 5 Mar 24.

Normally when I am not using Firefox My cursor is different (I have changed it in settings). Yet when I use Firefox It changes to Ubuntu's Default cursor. I don't know what type of information is required but I will happily provide them if you tell me about them.

Firefox browser crashes whenever uploading or downloading is tried. It seems website independent, and even a trial to start download from an email crashes the browser. Report IDs for some of the submitted crash reports:

bp-14ac8a97-77af-46c6-a59b-4f5c30231220 bp-b73b7d46-fbb3-48b7-8298-358db0231220 bp-fe6b5110-282a-428f-b539-a61780231220 bp-c43a750b-6802-4869-9461-c8e9f0231220 bp-2f901767-5dc1-4858-b182-7583f0231220 bp-d6310f4d-ec03-40c7-bae4-0df550231220 bp-e4816ab9-cc8c-4f63-ad87-26f2d0231220 bp-8abda867-a0ee-48fe-9d1e-9d64b0231220 bp-827ddfcf-4352-4f2c-82c4-7e01c0231220 bp-2c16b203-21ca-42e2-b91c-96bbd0231220 bp-e54bcd31-2532-44a8-845c-5a4120231220 bp-15e37b7e-749a-45f5-a9e0-a7c810231220 bp-7204c927-ec96-4318-a298-c7b1f0231220

I run wxmaxima on ubunbtu 20.04. The help menu option calls up firefox (v 101.0.1 (64 bit)) to find the local on disk html files. However this brings up the error message:

File not found

Firefox can’t find the file at /usr/share/maxima/5.45.1/doc/html/maxima_singlepage.html#g_t_0025.

But this is a valid path with user access permissions and the file maxima_singlepage.html exists and has user read permissions.

So what is firefox doing in looking for this file?

I have used the ms windows 10 version of wxmaxima and the firefox help works perfectly.

A certain website (flixbus.com) is getting pinned on my firefox automatically. I have unpinned it several times but after few seconds, it gets pinned again. It's driving me nuts. I even cleared all my cookies but it didn't help.

My FF updated to 110.0.1 (64-bit) on Ubuntu and several things which use to work really well are now broken.

For example, when making a new account, the password manager pops up asking if you want to save the username/password, but if you mouse over to that popup then as soon as you enter it it just disappears. When logging in somewhere, if there are multiple choices for userid (say with different dates) none can be chosen. You mouse down to the popup with the choices and there's a weird stroboscopic action where the popup disappears and is recreated as fast as it can, over and over, and nothing can actually be clicked on. If you type in the userid then try to enter the password the same thing happens. It's not possible to use the password manager anymore, both fields need to be typed in manually.

Another example is the search field. If you type something and there are several options from previous searches, and you try to mouse down to pick one, the popup disappears. If you click the search keyword again it highlights as for replacement, then you have to click it again (removing highlight) and only then can you mouse down and choose a search engine.

etc etc etc! All this stuff worked great until the upgrade happened (in the background) and now many things are a huge pain in the ass. Arrgh!

% uname -a Linux spunky 5.4.0-144-generic #161~18.04.1-Ubuntu SMP Fri Feb 10 15:55:22 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

I tried disabling all add-ons then restarted but made no difference. Password manager is unusable.

In the Flatpak version of Firefox 103.0.2 the resize handles do not appear when you hover over any of the 4 edges of the firefox window unless you hold down the left mouse button, then they appear, but you have to get the mouse pointer just right before pressing the left mouse button. I notice on several forums that this has been like this for the last 2 months, are the team at Mozilla working on a fix, cheers

Hi all, I'm having a lot of problems with Firefox crashing pretty often. Sometimes once or twice a day.

I most often see crashes in the middle of a Webex video conference for work. But Firefox sometimes goes down in other situations that I see no pattern in.

This is Ubuntu 20.04, Firefox 102.0. Unfortunately, it's a complex environment to debug.

First, when firefox goes down, it rarely leaves a crash report behind. So I'm not getting any direct evidence as to what is happening. Second, I run with uBlock active and it is very difficult to function in the browser without long enough for the crash to happen. Third, I typically have several hundred tabs open. I have a lot of memory (64G) in my machine, and the machine doesn't act like it's swapping, so I don't think I'm running out of memory.

Any help getting to the bottom of what's going on is welcome.

The Subject says it. I have this line "Your browser is being managed by your organization." in Config under Sync. I am a private user so there is no organization. I want to get rid of this.

I'm trying to troubleshoot why Google Chat will not sound an audible alert while Google Mail does. I can't find any settings that would affect this so naturally I suspect this organization line.

I'm using the Mozilla .deb and not the Ubuntu snap.

Thanks, John

I'm not sure if this is a Firefox issue or not, but I use Firefox because (1) it is the default browser within Linux Ubuntu 22.04 LTS, and (2) I prefer it over the more widely used Google Chrome or Chromium.

Let me first tell you that I run an AMD 5950X CPU with an EVGA RTX 3080-Ti GPU and have Xfinity Cable. I am also running a behind the scenes program called BOINC using 30 of my 32 "threads" available.

When I open Firefox and do my browsing, I usually only open no more than 4 or 5 browser tabs at once because of my CPU cores/threads limitations. But with this latest episode of updated Firefox it now has a tendency more often than not to 'hang' and stall. I need to click my mouse outside of the Firefox window to get one of the windows to respond. Also, if I try to exit Firefox it also hangs and when I go outside the Firefox window it will then ask if I want all windows closed - which I say yes to. Then I wait a few seconds and open Firefox and it opens all the same windows I had before.

I hope I'm stating this correctly, but regardless, the previous versions did not do this.

I may just have to switch and use Chromium if this continues.

George Generke

how do I work with attachments in unbuntu? it greys out when trying to upload any attachments in gmail and outlook. I am new and cant find unbuntu help on latest update.

From some point on, my Firefox started behaving strangely. When I start up the browser, it opens new window under other opened windows instead of does it above ones. When I try to open new window in an already running browser, it does it properly. In my mind, it's really uncomfortable and unintuitive behavior so it will be good if I can fix this issue and make Firefox starts up normally (on top of other windows) like all other applications in my system. I'm currently running on 64-bit Ubuntu 22.04. Firefox (snap) version 109.0.1.

Thank in advance for any help or advice regarding my problem.

Version 105 did not install and get my accounts and passwords from the previous version? This is not a good update! And your help does not HELP!

Why did the Ubuntu update delete all of Firefox (I will also ask on Ubuntu forum)?

Hello, when I search firefox in Ubuntu snap store I see two firefox: Firefox web browser V 108.0 build2 238.8MB and firefox v 108.0 250.5MB. There are both safe? Which one to install?

Firefox consistantly crashes on

• page load
• interacting with a page before it fully loads
• dynamic pages adding content on scroll

Per the troubleshooting steps, here are several bug reports I just submitted:

• bp-94031d7d-e807-400a-914e-22c570220907
• bp-bd1fe716-1eba-4539-ac01-773710220907
• bp-29a3c0af-2ee2-49c1-84c9-b0df70220907
• bp-0b95a462-24b9-4f8e-9c7c-eb5f60220907

I've only been having it issue since upgrading to Ubuntu 22.04. Firefox (103.0.2) will lock up (not the pc, it will keep working in other apps). It doesn't seem to matter about the number of tabs open, or what sites I'm accessing. It 'seems' random, and closing Firefox and reopening it seems to work for a short while before locking up again. I'm not a tech guru so I don't know exactly what to include here, like logs, or other info. The other issue associated with this issue is, when it locks, and I restart, Firefox does not start the first time I click on it. I have to click on it again and when I do, it will start, but usually (not every time) I get an error message along with the open home page of Firefox. I have to press the (not sure what to call it) windows key and switch to the error to close it. In the past, I've always had a great experience with Firefox, but this is starting to really be annoying! Especially when I have four of five tabs open and have to do a restart. Firefox doesn't seem to realize it's had a problem so the option to re-open tabs with a restart doesn't happen. So I have to use history, which can be troublesome and confusing, to get back to the pages I was reading. I only open multiple tabs most often when I'm researching an issue and want to 'order' the tabs so I read the ones that look like they apply the most to my research topic. So it really is an annoying issue. So much so, that I have been looking to switch browsers. But I really do not like the large commercial entities not to name names, but I may have to suck it up and install the Big G's browser, the Big C! )^: (note: if you respond requesting additional information, please be kind and offer how to obtain the info! Thanks!)

Reinstalled Firefox on Ubuntu 20 and signed back into my Firefox account and I don't have any of my passwords, bookmarks or extensions, I'm extremely upset - there's very important info I lost!

When opening a new tab externally, e.g. via `firefox --new-tab <url>` or `xdg-open <url>`, Firefox doesn't raise its window.

If this behavior is abnormal, note that I'm using KDE on Wayland (Ubuntu 22.04) with "Focus stealing prevention" off. If it's normal behavior, is there a way to change it?