Firefox Support Forum

Hi I had restalled my laptop and hence firefox on laptop. But after that, I have been unable to retrieve my old data from firefox. All my bookmarks, history, open tabs have been lost. Please help me resolve this issue urgently.

After my PC had a blue screen, I reinstalled Windows. Since I use Firefox Snc, I relied on it. Unfortunately, I had to realize that after reinstalling and successfully logging in to fIrefox sync, all my data is gone. He says that he has successfully syncronized, but all bookmarks are missing as well as the settings.

I use Firefox in 4 Machines.. very recently I signed my firefox account in College PC.. after signing in there when I try to open in my laptop. I lost all the pinned sites in my firefox. it only shows the College PC pinned websites and histories.. not the previous ones

I used the same account with two computers. I always keep my account in sync. Actually, they do not. My previous notebook has a series of bookmarks, but the bookmarks in the latter one is exactly different. It seems like two accounts, but I log in with the same account. Miracly, when I log the same account with my phone, the bookmarks in my phone is sync with my previous notebook I don't know how to solve it and appreciate your answer.

我有两台笔记本，登录同一个账户时是不同步的。两个笔记本的书签页完全各顾各，但我登录的是一个账户且一直保持着同步。当我用手机登录同一个账户的时候，手机会有第一个笔记本同步；第二个笔记本就好像完全是新的账户。 我不知道怎么解决这个问题，希望专业的你的回复。

I just got a new iPhone SE and want to transfer my Firefox passwords, maybe home-screen favorites, but not all the history, extensive bookmarks, etc. from my Mac. Is there a way to do that?

when I press my email for the account tab, I dont see my previous tabs from other devices. I have an entire session gone from a pervious computer I'd like to continue.

I recently did a factory reset on my laptop, and I thought that the firefox settings will be saved when I next connect. I lost all the websites that I was connected to and all of my browser settings. Is there any way to get all my settings back?

Hey guys,

I transitioned over to a new Macbook. After installing Firefox I opted to log in to my "sync account" in order to retrieve all my bookmarks, add-ons, saved passwords etc. that I was using on my previous Macbook. On the old Mac, I synced the Firefox profile data one last time and formatted the device. Now when I log in with the account, no data gets synced. There definitely was an account as when I followed the sign-in process, it didn't ask me to create a new account. It simply asked for my email, followed by my password and the One-Time-Password that was sent to my email.

As a test, I signed out of this profile on the new Mac after not getting any results and tried to sign in with another Firefox profile. It immediately started retrieving that profile's data (I.e add-ons started getting installed). I cancelled that sync to not fill the browser with that data. But logging into the troublesome account again, still no data gets retrieved.

I really need to retrieve that profile with all my data. Any assistance would be much appreciated.

I have Firefox installed everywhere. On my main Windows 10 machine Firefox is forgetting Firefox Multi-Account Containers containers. I also have Firefox Nightly installed on the same machine, and it's giving me no issues. Sync is on, version 8.0.7, tried uninstalling, deleting Firefox, and I wonder if there's a fix or if this is a larger problem.

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox browser, an old theme I used to have that I no longer have on my account keeps coming back, and I've tried to find solutions to this issue, but none have had this kind of issue. It may be similar to issues those have had, or currently have, but I can't seem to do anything to remedy this issue.

Keep in mind that this is not a Firefox browser issue, it is an account issue.

I'd be deeply grateful to any assistance you may have for me.

Team, My firefox time is not sync with my system time. Can you suggest what can be done here. Current time is 10:12AM but whenever new mail is coming the time is showing something different.

Regards, Manish Kumar

Hi, my laptop died and cannot access to it anymore. I got a new laptop and installed Firefox. I tried several passwords but could not remember the correct one so I changed it. When logged in, I found my account empty. How do I restore my data? I search in Firefox website and seems that to restore I need to access in my old computer with the new password, but my old laptop does not even turn on anymore. Please help

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem??

Thank you in advance - Adrienne

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Primary Password". I can log into Firefox Accounts with my e-mail and known password, but I can't reach the sync option because I'm always asked for the "Primary Password", which seems to be out of sync with my Firefox Account.

Good morning, good afternoon or good evening to whoever is reading this,

Yesterday in the early hours of the morning my Firefox updated, and after it restarted following this I lost my session - I have tried to restore my previous session, and sync to the previous session, but both have been unsuccessful. How can I restore that session?

Synchronise options show two sessions - image attached - the new session (red) following the reboot, and the old session (green) that I want to go back to, how can I do this?

I'd really appreciate any advice.

Thank you very much.

Best regards, Sarah