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Lost Account

WHAT HAPPENED: 1. I signed out of Mozilla on the owners laptop and entered my own account information 2. As I signed out of my account, I checked the box "delete data fro… (read more)

WHAT HAPPENED: 1. I signed out of Mozilla on the owners laptop and entered my own account information 2. As I signed out of my account, I checked the box "delete data from this device", so that my data would not be saved. 3. The owner entered their account email but Mozilla did not find it so the user created a new account using the same email address as prior.

THE PROBLEM: all data is missing including bookmarks, passwords, etc. It appears Mozilla sees the account as new. Even when the user logs into a site they frequent regularly, the site does not recognize the user and requires login and password and verification of the user. Seemingly like the device is registering as new to the site.

STEPS TAKEN TO RESOLVE - UNSUCCESSFUL 1. I used the restore bookmarks option to restore to a previous copy

    A. according to the user, the restored bookmarks are not current

2. I verified that there is only one profile for the user 3. I verified that the profile has data in the local drive and the profile default is set to read the profile on the local drive

NEED HELP: 1. Restore the account completely so that all sites recognize the device and all bookmarks are restored

Thank you for your time and help to resolve this situation! Dawn

Asked by judy440 23 hours ago

Cannot add new devices for syncing

Yesterday I posted a query on this topic trying to find out how I can get my Android firefox app to scan QR codes to allow me to add other devices to my existing account.… (read more)

Yesterday I posted a query on this topic trying to find out how I can get my Android firefox app to scan QR codes to allow me to add other devices to my existing account. Although I haven't had a reply, I managed to find out how to perform the scanning operation from within the Firefox for Android app (V81.1.4). I set up all the permissions for the app in Settings and thought I was on my way to achieving the result when I found the 'Scan' symbol just above the search bar and tapped that. The QR scanner duly opened and scanned the code and I 'Allowed' the app to open the link. The page that opened announced: 'Pair using an app' and below it asked: 'Did you use the sustem camera? You must pair from within a Firefox app.' I repeated the exercise several times but got the same result. I do not understand why this is happening and why I cannot sync across my devices any more. It seemed to work fine without much intervention from me in the past, but since the recent upgrades the app is equally dysfunctional across all my devices. I sincerely hope that someone out there is able to set me straight.

Asked by jackgeorge15 5 hours ago

Recovery of bookmarks from mobile browser after desktop formatting

I managed to explode my computer this weekend and I lost, among other things, my bookmarks in Firefox. They can't be recovered from windows.old as Windows somehow decided… (read more)

I managed to explode my computer this weekend and I lost, among other things, my bookmarks in Firefox. They can't be recovered from windows.old as Windows somehow decided to replace the old windows.old by a new one with nothing useful in it.

I still have all my bookmarks in my account, though, which I know from looking at my Android phone. Now, I'm just scared that if I sync, they will get deleted from my phone instead of synced back to my computer. I could not find any specific answer to this; can someone help me? Do I have anything to do to make sure it goes the right way?

Thanks!

Asked by jpcoteangers 59 minutes ago

Restoring firefox settings and profile from windows 8.1 to windows 10

Hi I have been using firefox and thunderbird on WINDOWS 8.1 for many years now. I have easily restored firefox and thunderbird profiles(bookmarks,passwords,themes,addons … (read more)

Hi I have been using firefox and thunderbird on WINDOWS 8.1 for many years now. I have easily restored firefox and thunderbird profiles(bookmarks,passwords,themes,addons etc.) after periodic formats and reinstallations. But now I am planning to move to fresh install of WINDOWS 10. Will simple copying and pasting of profile folder work or should I use Sync? or any other option? I haven't used Sync till now,so a bit hesitant.

Asked by rexie1 5 days ago

Passwords not syncing

I don't know why I can't find any help articles on this, I can't possibly be the only one. My firefox account is not syncing between my devices. I am logged in to my fire… (read more)

I don't know why I can't find any help articles on this, I can't possibly be the only one. My firefox account is not syncing between my devices. I am logged in to my firefox account on all of my devices. I only have one account. I can save a password on one, but it does not save on my account and I am not able to retrieve it between devices. What is the point of syncing if I can't access my passwords on other accounts? And yes, I have sync turned on. Also, why does it not auto fill across devices when the password is saved?? It seems like a useless feature.

Asked by jbunds 1 day ago

Is there Handoff support for MacOS to iOS Devices?

Firefox has handoff support for iOS to Macs – by opening a firefox tab on your iOS device, you can then resume your activity from your Mac device by pressing the firefox … (read more)

Firefox has handoff support for iOS to Macs – by opening a firefox tab on your iOS device, you can then resume your activity from your Mac device by pressing the firefox icon in the dock at the left hand side.

However is there handoff support from Mac device to iOS device where you open a firefox tab on the Mac device and can continue off on an iOS device. I noticed that it is not supported – am i missing something

Asked by Nabil Ridhwan 6 days ago

Problems with syncing across devices

Since updating to Android version 81.1.4 (which I don't particularly like as the whole fabric of the app renders it more difficult to use) I have had problems syncing acr… (read more)

Since updating to Android version 81.1.4 (which I don't particularly like as the whole fabric of the app renders it more difficult to use) I have had problems syncing across my Windows 10 desktop, my Apple MacBook Pro (OS X 10.15.7) and Android phone. It is as if the last update to both Android and the Windows version of Firefox have destroyed the syncing process that previously existed. Trying to follow the prescribed process for syncing has also proven difficult to the point of frustration. I seek a clear set of the steps involved with explanations of the steps that appear to me to have been omitted by the Firefox cognoscenti so that I can achieve the synchronisation of passwords and bookmarks across platforms. To help understand where I am at in the process and what is going wrong, I have tried to sync devices and add devices by opening Firefox on my Windows desktop and logging into my account. From there I select Account settings-Sync settings-Connect another device. This opens a new tab (Connect another device that has a dialogue box with a 'Show code' button. Clicking on the button produces another dialogue box with a Q-Code displayed that is supposed to 'scan in the code from within Sync settings'. From there on I am lost. I cannot discern any Q-code viewer within the sync settings on my Android device and using my camera results in nothing but an image of the code. Can someone please help with a clear explanation of what I need to do to synchronise Firefox across my platforms and restore my faith in the browser that has served me well for about the past two decades? I have neither the time nor inclination to trawl through all the KB articles that appear somewhat related but prove simply to add to my frustration with the product.

Asked by jackgeorge15 1 day ago

Firefox Sync after update to 81

I've been using Sync for a long time, my account password was saved within the browser, it just worked. After update to version 81, following things happened: - all of th… (read more)

I've been using Sync for a long time, my account password was saved within the browser, it just worked.

After update to version 81, following things happened: - all of the settings set in the options as well as about:config were re-set to defaults, - I could not log into Firefox account with a password working perfectly until now, - when tried 'Forgot password procedure' I've received "email address returned" error.

Is there anything I can do other than creating new account?

Thanks

Asked by mksj 1 week ago

Last reply by mksj 6 days ago

Primary email address changed, sync doesn't work

I created my Firefox account with an old email address that is no longer accessible and will never be accessible again. I added a secondary email address long ago and mad… (read more)

I created my Firefox account with an old email address that is no longer accessible and will never be accessible again. I added a secondary email address long ago and made it primary. My account is logged in on my phone and my old laptop, both need repair, laptop data is probably gone. I logged in on my new laptop and a tablet, but had to change the password. Now Firefox does not know my logins and passwords, history, settings and preferences, bookmarks. It seems as if I have created a new account. How can I regain access to my old data?

Asked by Sary AWAD 3 days ago

Last reply by Sary AWAD 3 days ago