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  • Archived

Firefox works (just) once.....

Crash ID: bp-99dd61b8-825a-4293-83a7-b66df1171211 OS Name Microsoft Windows 7 Professional Version 6.1.7601 Service Pack 1 Build 7601 Processor Intel(R) Core(TM) i7-4790K… (read more)

Crash ID: bp-99dd61b8-825a-4293-83a7-b66df1171211

OS Name Microsoft Windows 7 Professional

Version 6.1.7601 Service Pack 1 Build 7601 Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s) Installed Physical Memory (RAM) 16.0 GB

FireFox isn't working (!) Symptoms:

Uninstall FF, delete all relevant folders as per instructions. Run MalwareBytes, AVG scan, CCleaner registry scan, etc. Install latest FF, opens first time, but with blank window, minimal toolbar, non-functioning URL box and non-functioning close (x) button - have to use drop-down and exit to close. During this one session can import settings/bookmarks with MozBackup. Close FF, try to open again, get error message from Windows as per image. However, the firefox.exe file really is there where it should be and still produces same error even when permisssions. Shift and click on shortcut does nothing at all. Exactly the same overall problem when in Windows Safe mode. Any ideas?

Asked by iconstab 2 years ago

Last reply by iconstab 2 years ago

  • Archived

Windows 10 says I can't access specified firefox drive after latest update

I get an error saying "windows cannot access the specified drive, path or file. You may not have appropriate permissions to access the item" after latest windows 10 upgra… (read more)

I get an error saying "windows cannot access the specified drive, path or file. You may not have appropriate permissions to access the item" after latest windows 10 upgrade and firefox will not run at all. It is trying to access my users subdirectory

Asked by linco15 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes

Hello, Firefox crashes upon opening i tried opening it in safe mode but it still crashes upon opening so i am unable to even open firefox here are the 2 most recent crash… (read more)

Hello, Firefox crashes upon opening i tried opening it in safe mode but it still crashes upon opening so i am unable to even open firefox

here are the 2 most recent crash reports (both dated May 30th 2018 at 10:48AM): Crash ID: bp-0993a5e0-dd3e-4375-913e-eb9551180530 Crash ID: bp-9479b4dd-372f-4e1d-93ce-62b041180530

what is the problem? how can i fix the problem to be able to use firefox again? do i have to uninstall it and re-install it? if so, please tell me all the steps i must do

I am using a mac computer, OS Sierra (version 10.12.6)

thank you, Olivier

Asked by olivier_sabella 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox closing on startup

I'm not getting a crash report, it just closed on random and whenever I started it up, it closed again. Is this an issue that others are having with Firefox for Windows … (read more)

I'm not getting a crash report, it just closed on random and whenever I started it up, it closed again.

Is this an issue that others are having with Firefox for Windows 8.1 or is it a virus I should be looking out for?

Asked by RobbyBloom 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

update to version 66.0.2 and now I can't open firefox

So, it wouldn't work, and I finally deleted and reinstalled Firefox. It is still this version, and it won't open. I now can't open my gmail or google calendar, either. … (read more)

So, it wouldn't work, and I finally deleted and reinstalled Firefox. It is still this version, and it won't open. I now can't open my gmail or google calendar, either. I think this started on 3/27. Can anyone help?

Asked by ltt121 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why does Firefox keep crashing?

Since several days Firefox crashes after only a few minutes of uses regardless of the site on which I am on. I tried to restart in Safe Mode but nothing has changed. I tr… (read more)

Since several days Firefox crashes after only a few minutes of uses regardless of the site on which I am on. I tried to restart in Safe Mode but nothing has changed. I tried to follow the instructions that are in the "Help" tab of Firefox but I see nothing concrete. Just before it started crashing my Kaspersky antivirus warned me that malware might want to harm my system.

Asked by LanaFx 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

"Firefox already open" msg prevents launching browser

Using with OS 10.12.6 Tried using Refresh Firefox, then was unable to open the browser, with a message "Close Firefox" indicating the a copy as already open. I have trie… (read more)

Using with OS 10.12.6 Tried using Refresh Firefox, then was unable to open the browser, with a message "Close Firefox" indicating the a copy as already open. I have tried rebooting, deleting and reloading Firefox, opening in Safe mode, etc, without success.

Help!

Asked by dkalman 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes

I cannot open Firefox at all. It gives me an error message "Crash Reporter quit unexpectedly". I cannot reopen, or open in safe more. I have tried to delete and reinstall… (read more)

I cannot open Firefox at all. It gives me an error message "Crash Reporter quit unexpectedly". I cannot reopen, or open in safe more. I have tried to delete and reinstall. have restarted my computer and nothing works.

Crash ID: bp-493b063e-d284-4f04-98f8-8e8462160808

Asked by veronicawhitlock84 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

FF not responding on every computer with Windows 10

ever since I have upgraded to Win10, all the laptops/PCs of my family are unable to run FF properly. on each page the browser stalls freezing the pagemakiog it impossible… (read more)

ever since I have upgraded to Win10, all the laptops/PCs of my family are unable to run FF properly. on each page the browser stalls freezing the pagemakiog it impossible to use. pls help me. the idea of going back to IE depresses me but don't see any other option if things don't start working again thanks

Asked by loukaa 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

Firefox crashes on open. Using Mac OS X El Capitan V10.11.6 First there is a crash report appearing Then tried to start in safe mode but window doesn't appear (icon is bo… (read more)

Firefox crashes on open. Using Mac OS X El Capitan V10.11.6 First there is a crash report appearing Then tried to start in safe mode but window doesn't appear (icon is bouncing) and icon returns to unopen Crash ID: bp-aea6b74a-8498-4664-9df3-5d6431180217

Thanks very much in advance!

Asked by ck1111 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I start Firefox but the home page will take over 30 seconds to load unless I hold the mouse over the navigation bar. When I do this it will load immediatly. ?

This only happens at start up. as I said above, if I hold the mouse over any active field or button on the navigation bar. it loads immediately, otherwise it can take up … (read more)

This only happens at start up. as I said above, if I hold the mouse over any active field or button on the navigation bar. it loads immediately, otherwise it can take up to 30 seconds or more. My home page is Google.

Asked by samdude12 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

Crash at startup for one specific user on Mac

Since a week, Firefox won't start. This problem concerns only my wife's profile on our iMac (10.13.6). Firefox goes fine on my profile (administrator) and on a "test" pro… (read more)

Since a week, Firefox won't start. This problem concerns only my wife's profile on our iMac (10.13.6).

Firefox goes fine on my profile (administrator) and on a "test" profile I specially created to test Firefox.

On my wife's profile (the problematic one), a crash report window appears every single time.

I tried to boot in Safe mode. It is impossible to even boot that way. When I click the to start in Safe mode, the crash window appears.

I deleted Firefox and reinstalled it. No solutions there either.

I ran a malware detector. Flashback malware was detected and destroyed.

Here is a copy of the detailed error message :

AdapterDeviceID: 0x9488 AdapterVendorID: 0x1002 BuildID: 20181114214635 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1543160933 DOMIPCEnabled: 1 Email: EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1543158751 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 333 StartupCrash: 0 StartupTime: 1543160930 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3060,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"17.7.0","locale":"fr-CA"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x9488","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac11,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"fr","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 9:"Gecko_IOThread",10:"Timer",11:"Socket Thread",12:"JS Watchdog",13:"JS Helper",16:"JS Helper",15:"JS Helper",14:"JS Helper",19:"Cache2 I/O",20:"Cookie",22:"GMPThread",23:"Compositor",24:"VRListener",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",30:"DOM Worker",34:"StyleThread#1",33:"StyleThread#0",35:"StyleThread#2",37:"StreamTrans #21",34:"StreamTrans #22",35:"StreamTrans #23",38:"ImageBridgeChild", Throttleable: 1 UptimeTS: 3.46586205 Vendor: Mozilla Version: 63.0.3 useragent_locale: fr

Thanks for nay advice that could help me solve this problem.

Asked by mftmft 1 year ago

Last reply by FredMcD 1 year ago

browser.startup.homepage

When I open Firefox, I receive the following: Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/b… (read more)

When I open Firefox, I receive the following: Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties. I have seen the help that suggest I go to "about:config" and the browser.startup.homepage, which I have done. But the suggestion doesn't state what I should do once there. What do I do to the browser.startup.homepage?

Asked by rand9149 3 days ago

Last reply by cor-el 2 days ago

  • Archived

Firefox since last update will not open why

Everytime I try to open the firefox browser since last update the other day it will not open I have to go to Internet Explorer. I miss firefox but I do not want to sub… (read more)

Everytime I try to open the firefox browser since last update the other day it will not open I have to go to Internet Explorer. I miss firefox but I do not want to substitute it for internet explorer for reasons such as this

Asked by katyohara 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

firefox video update window will not cease. how do i cancel erase or ignore

every time i enter firefox and click on a window the update window pops up and will not go away. tried accepting and rejecting the update. cannot access any bookmark. thi… (read more)

every time i enter firefox and click on a window the update window pops up and will not go away. tried accepting and rejecting the update. cannot access any bookmark. this is quite absurd

Asked by nomozfan 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

41.02 wont open any pages on windows 7. No viruse, no malware, cookies & history all cleared. Deleted & re-installed but it keeps giving me the slow to respond

41.02 stopped opening web pages about a week ago. I have cleared history & cache. Ran antivirus (avg) ran malwarebytes, they show nothing removed firefox, restarted &… (read more)

41.02 stopped opening web pages about a week ago. I have cleared history & cache. Ran antivirus (avg) ran malwarebytes, they show nothing removed firefox, restarted & run registry first aid. reinstalled firefox but it refuses point blank to open ANY page even removing from allowed programs in firewall then adding again does nothing. I still get the connection has timed out message. This is on all sites. I have ie11 installed and this works fine. I have tried with chrome & this works fine. I have followed all the suggestions on https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors but it still refuses to connect. is 41.02 a faulty update?

Asked by ohigiveup 4 years ago

Last reply by FredMcD 4 years ago