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  • Archived

After years of Firefox being my favorite browser, I'm dumping it. YOUR solution to MY problem of excessive memory usage by Firefox is to have ME go through a...

...boatload of time-wasting "solution" to fix problems with YOUR software. I run companies and do not have time to waste fixing problems you created. Give me a one-button… (read more)

...boatload of time-wasting "solution" to fix problems with YOUR software. I run companies and do not have time to waste fixing problems you created. Give me a one-button solution that makes Firefox perform as it should, instead of like a latter-day Titanic, and maybe I'll return to it. But for now, I'm done with Firefox and will NOT recommend it to any of my over 400,000 weekly readers... (I write). Your long list of "solutions" was arrogant and puerile at the same time...

Asked by JMBCOMMS 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

Firefox version 72.0.2 64 bit I can't come up with the right word it's an absolute disgrace. After setting prefer dumps everything history passw on restart t

This version is just junk!!!!! Just set the preferences and sign in Firefox and all other accounts like Gmail etc. Trying to save the history and all the passwords and ev… (read more)

This version is just junk!!!!! Just set the preferences and sign in Firefox and all other accounts like Gmail etc. Trying to save the history and all the passwords and everything you got. That's all gone when you shut Firefox down. When you reopen none of your history or passwords are there or you start from scratch. This is absolutely ridiculous. This version should never been released absolute disgrace. It doesn't deserve to be called a browser. I'm so disgusted and angry I can't put it in words.

Fix the damn thing!!!!

It is so bad when I try to get into accounts like Gmail it sees a different computer every time I log in. For security they have to phone me every time I reopen Firefox to to get into my account. I have to verify who I am!!!! Every single time that includes my banking online!!!!!

Lyle Attfield. lyleattfield@gmail.com

Asked by lyleattfield 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox turns off my GPU when hardware acceleration is on AND it broke my High Sierra install!

Hi, I was helping out a client and found a weird issue. 2010 iMac, 16GB RAM, 500GB SSD, clean install of OS X High Sierra. This Mac passes all Apple Hardware Tests, the S… (read more)

Hi,

I was helping out a client and found a weird issue.

2010 iMac, 16GB RAM, 500GB SSD, clean install of OS X High Sierra.

This Mac passes all Apple Hardware Tests, the SSD is new, the RAM is good, the GPU is fine as well.

I can run Chrome or Safari with a dozen or more tabs open running video and it's fine. I have 6 Adobe CS apps open and testing, it's fine.

As soon as I run Firefox and have more than 3 tabs going. the screen goes black or I get the scrambled pink and green video artifacts that point at a failing GPU.

Stranger still... with zero other apps installed or system add-ons running, the third time I was able to replicate the behavior, I restarted... and the High Sierra install was broken and I had to reinstall clean from scratch. (A huge waste of my time by the way).

I did find the black screen issue in your forums:

https://support.mozilla.org/en-US/questions/1219380#answer-1116117

I turned off hardware acceleration, I am running the current video drivers for this Radeon card.

I burned an entire day of my life troubleshooting this issue. Because it presented itself as a GPU issue and these 2010 iMacs eventually cook their GPUs, I started there... because I'm not a daily Firefox user, it never occurred to me that your software was at fault.

Because I don't want to test your myriad solutions to get back to zero, my recommendation to my client is to not use your product in it's current incarnation on older hardware. As I stated before, Chrome and Safari current versions cause zero problems and frankly, that's a quicker fix.

Asked by bobdow 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

This is not a question, its a 'goodbye'. I have has so much trouble playing Youtube videos and have now given up and switched to chrome.

I tried many of the suggestions offered in this support group. Sometimes they would work but the video problem always came back. Chrome works 'out of the box'. If you can… (read more)

I tried many of the suggestions offered in this support group. Sometimes they would work but the video problem always came back.

Chrome works 'out of the box'. If you can't ensure that Firefox plays Youtube videos 'out of the box' then your user base will continue to decrease.

Asked by AndrewHulme 2 years ago

Last reply by McCoy 2 years ago

  • Archived

Can't add, move or edit Bookmarks

I switched to the ESR version in order to continue including user notes with each Bookmark (on the Notes tab). This feature was removed from the regular version of Firefo… (read more)

I switched to the ESR version in order to continue including user notes with each Bookmark (on the Notes tab). This feature was removed from the regular version of Firefox some time ago, and this has been an effective workaround.

Bookmarks are still working properly on my Windows 10 laptop running Firefox Quantum 60.4.0esr. However I loaded the same version on a newly-purchased Windows 10 laptop and I'm unable to add, move or edit Bookmarks - or add new folders on that device. I've tried every solution suggested on this site, to no avail (refresh; try Safe Mode; edit my Profile Folder; reboot; uninstall and reinstall Firefox; etc).

Today I tried upgrading to Firefox Quantum 60.5.0esr and the problem persists. I can no longer use Bookmarks at all.

I don't understand why Mozilla keeps implementing changes that stop Bookmarks from functioning properly. The main reason I've always used and supported Mozilla browsers (starting with Netscape Navigator!) is the superior Bookmarks feature.

PLEASE FIX BOOKMARKS, AND DON'T MAKE ANY FURTHER CHANGES!

Asked by stardustdenise 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Where is the bookmark description AND "open in sidebar" option?

Well? It was there until I firefox was updated without my consent. I was not warned that this would happen when the update was performed. I found this out after the fact… (read more)

Well?

It was there until I firefox was updated without my consent. I was not warned that this would happen when the update was performed. I found this out after the fact. Problem is I still want this function, especially the "open in sidebar" one as that is an actual function (as opposed to the description which merely elaborates a function)

Asked by jerriy 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Stop the import wizard automatically importing previous stuff.

Hello, I keep reinstalling Firefox to try get a completely clean copy of it but some stupid fucking 'Import Wizard' is automatically giving me my previous stuff back whic… (read more)

Hello, I keep reinstalling Firefox to try get a completely clean copy of it but some stupid fucking 'Import Wizard' is automatically giving me my previous stuff back which I don't want, and I have no idea how to stop it doing it.

Please assist community, I am loosing my temper with this bullcrap wizard!!!

Asked by jojal 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

whe j go to net flix it syas that mozials is instaling compontens for audo or video pls fix this asap !!!!!!!

on net flix it shows taht mozial is instaling components for audio or vdeo onthis tab pls fix it if not i will just go chrome and unstal this garabage who crashes non s… (read more)

on net flix it shows taht mozial is instaling components for audio or vdeo onthis tab pls fix it if not i will just go chrome and unstal this garabage who crashes non stop or stops working while i play lol or when i em in anny game andi press alt tab this shi t crushes and stops working uter grabge phy

Asked by bekam92 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

How do I remove the blue star - NOT the bookmark

I want to get rid of the fugly blue star that suddenly appeared next to my bookmarked sites. I don't want to remove the bookmark itself, just the star. I have a vague mem… (read more)

I want to get rid of the fugly blue star that suddenly appeared next to my bookmarked sites. I don't want to remove the bookmark itself, just the star. I have a vague memory I did it in the past, but I forgot how and now that I installed the new version, the fugly star is back.

Asked by Lucia 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

What moron decided that the description field in bookmark properties should not be visable or editable. This is the primary reason I've used FF. Thanks.

I'd like to know why someone was allowed to authorize the removal of the ability to see and edit the description field in the bookmark properties. I'd like to know why … (read more)

I'd like to know why someone was allowed to authorize the removal of the ability to see and edit the description field in the bookmark properties. I'd like to know why that person is still employed at Mozilla if they still are.

I'd like to know why this kind of change wasn't discussed with the users.

I'd like Mozilla to know that this is probably the most unpopular brain dead move you've made in quite some time, it is despised by power users. The information is there, allowing it to be displayed an edited is child's play.

These fields are the primary reason why many people use FF instead of Chrome. You've removed that reason. Kind of a dumb move, isn't it?

Asked by haydens0 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

I can no longer access my NatWest website

For years I have used Firefox and been able to login to my NatWest Account - suddenly I am no longer able to have this facility. SECURE CONNECTION FAILED - The connectio… (read more)

For years I have used Firefox and been able to login to my NatWest Account - suddenly I am no longer able to have this facility. SECURE CONNECTION FAILED - The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data couldn't be verified. Please contact the owners of the website to inform them of this problem.

I looked on your help site to see if there were others with this challenge and found some comments from some sanctimonious prat to the effect that this should be remedied by the website owner and that eventually the website would no longer be able to be accessed by any other browser such as Chrome, Edge etc. Great, but I need to see my bank accounts online and rather than change banks, I am changing to Edge so that I can. Eventually NatWest may have to change their security but until then I am going to move away from Firefox, and, I know I only contribute a small amount to your "cause" every year but I shall take that away as well - you are too "holier than thou" in your approach to security and take no thought of how its implications affect the user.

Asked by Totley 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Complaint about Firefox Color and Personas

I am very disappointed and angry that you have decided to totally get rid of Personas and force Firefox Color on your users. I have tried Firefox Color and absolutely hat… (read more)

I am very disappointed and angry that you have decided to totally get rid of Personas and force Firefox Color on your users. I have tried Firefox Color and absolutely hate it. I tried to make my own theme with an image stored on my pc and could not get it to display correctly. There is absolutely no help for your shitty FF Color or any way of increasing or decreasing custom image sizes. I liked the old Personas Plus better and hardly had any trouble with them all the years I've been using them. Now I can't even view my favorites or collected Personas on my version of Firefox (which is 56) on the addons site. I know that this issue has been fixed with newer versions of FF, but I ABSOLUTELY REFUSE to update FF anymore thanks to your idiocy with removing a great deal of addons that I use almost daily. Bring back Personas and get rid of FF Color!!!!

Asked by Chesshur 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

Awesome bar is suggesting random websites instead of what it used to do.

Shift+Delete no longer works to remove these erroneous results. I've never heard of, used, visited, or wanted to visit "http://nycsubway.org/" or anything related to it,… (read more)

Shift+Delete no longer works to remove these erroneous results. I've never heard of, used, visited, or wanted to visit "http://nycsubway.org/" or anything related to it, but now firefox's "awesome" bar sends me there instead of Netflix, which I use daily. I've turned off all the random suggestions for the address bar but these random, wrong, ads keep popping up. If I've never used it, and I'm not searching for it, putting it there must mean "http://nycsubway.org/" has paid you to be an annoyance in or lives. Or why else would you do this?!

Asked by MyArrowKeysStink 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Please tell me what’s up with the new Bookmark function? (Ctrl D) It doesn’t show all the old folders and is difficult to make new folders. And what/where is th

Firefox 63.0 Please tell me what’s up with the new Bookmark function? (Ctrl D) It doesn’t show all the old folders and is difficult to make new folders. And what/where i… (read more)

Firefox 63.0 Please tell me what’s up with the new Bookmark function? (Ctrl D) It doesn’t show all the old folders and is difficult to make new folders. And what/where is the “library”? And who cares? The old version worked just fine. I wish every time one of you techies come back from the bathroom with some new idea that you’d just keep it to yourself! Obfuscation and more clicks is NOT GOOD PROGRAMING!!! Also – screen popup does not adjust to screen on laptop – “done” button hidden behind taskbar. And the graphics/info space on top (of the bookmark save dropdown Ctrl D) is wasted and not useful and takes up too much space/real estate.

Asked by bcsailor 2 years ago

Last reply by Sajjad Bin Samad 2 years ago

  • Archived

why do mozilla accept bribes from google?

It started with the mozilla team sneaking in google safebrowsing a malware google service that is slowing down our browsers then they added telemetry and a feature called… (read more)

It started with the mozilla team sneaking in google safebrowsing a malware google service that is slowing down our browsers then they added telemetry and a feature called geo wifi now they are removing the ability that makes firefox unique aka the extensions support with project quantum . They are losing userbase and are still releasing this incomplete software . Is Greed that good? accepting google money and turn firefox into a pile of garbage? remember the old days http://toastytech.com/evil/ieisevilstory.html microsoft did it by locking windows to IE now google is doing it with firefox steadily bloating it down by giving the mozilla team their insane addons that go to about:config and leave a memory footprint in the already chynky codebase . Why is greed that important were the mozilla devs bankrubt or what?

Asked by Powerplayer 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

FIREFOX UPDATED AND NOW ALL MY SAVED PASSWORDS HAVE DISAPPEARED. I CANT GET IN FACEBOOK BECAUSE EVERY TIME I LOG OUT THEY SAY I HAVE THE WRONG PASSWORD SO I NEE

Firefox updated and lost all my saved passwords. I can not access my Facebook because Facebook is screwed up every time I log out of FB. and log back in Fb. tells me wron… (read more)

Firefox updated and lost all my saved passwords. I can not access my Facebook because Facebook is screwed up every time I log out of FB. and log back in Fb. tells me wrong password for 2 years it has been this way. I need my saved passwords because Firefox used to log me in Facebook every time i went there but after the update that is gone as well ????? I know nothing about computers and was lucky enough to only waste 2 hours trying to figure out how to do this ???? I have no freaking idea how I will ever get an answer to get help so I hope everyone enjoyed reading this amusing problem!!! Fuck computers and computer life I should have filed a law suit against Texas A&M for forcing me to use these demonic pieces of excrement!!!

Asked by kylejennings 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Video playback awful after most recent update. Switching to Chrome.

My FireFox just updated after closing and reopening it, and the videos would play, as in there'd be sound and the progress bar would be moving, but the picture would be b… (read more)

My FireFox just updated after closing and reopening it, and the videos would play, as in there'd be sound and the progress bar would be moving, but the picture would be black. I got an extension to enable switching between Flash and HTML5, but at best it just makes the playback really choppy and having to stop every 3 or so seconds, for about 2 seconds at a time, making videos unwatchable.

And no, this isn't a problem with my computer. The videos were working just fine this morning, literally just before the update, and had these problems afterward. Videos play fine on both IE and Chrome, which I just downloaded (had been using it off and on). When IE outperforms a browser in something, you know there's a problem. It is absolutely not my computer's problem since I'm enjoying the normal video playback that I was before, only on Chrome. With internet speeds of 20 Ping, 92.96 Mbps download, and 15.82 Mbps upload, I know it's not suddenly my connection. The videos are playing choppier on FireFox than when I had 8 Mbps download speed and about 0.1 Mbps upload.

I don't wanna go through a whole lot of rigamarole to get something to work, when I now have a perfectly working browser in the form of Chrome. I'm just gonna wait for FireFox to get its s*** together, and fix something that IT broke. I'm perfectly fine not using it until then. I'm not gonna put myself through tons of hassle for problems that FireFox itself has caused. This is just to maybe bring it to their attention that this is an issue that's occurring, and if I sound a bit annoyed, this is more civil than I originally felt.

Asked by ShinkuNoYami 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

addons no longer available

Hi: I am trying to decide do I just totally give up on Firefox after all these years and move to Chrome or is there some logical path for addons planned/in process that … (read more)

Hi: I am trying to decide do I just totally give up on Firefox after all these years and move to Chrome or is there some logical path for addons planned/in process that I do not know about.

It is like Firefox Management Team/Committee team made this technical decision with little understanding on the impact to the developers that had put in hard yards for years, or users who had been using these addons. I am at a loss when I try to understand why would they jeopardise so much.

Since Firefox went to that "new firefox", sorry I dont know the technical lingo, most of the addons I use became unavailable. I have since written to each developer to ask, will they be upgrading their addon and the answer is NO. So basically Firefox is only useful to me if

  • I stay in the old version on Mac Sierra OSX (55.0.3).
  • For the new windows 10 brand new laptop I tried also to create using the new Firefox and it was very unsuccessful as there are no addons even close to what I was using.

For the Cookies controller there are some close but nothing as good as this addon in terms of how I used it -- manually removed cookies.

On my Mac Firefox 55.0.3, I have the following addons (all these have the LEGACY yellow highlight tag in the list)

1 Cookie Controller

2 Roomy Bookmarks Toolbar

3 Session Manager

4 New Add On Bar

5 Add Bookmarks Here

6 Change Bookmark Recent Folder List Length

7 Open Bookmarks in New Tab

8 Download Status Bar

9 AutoPin Tab

10 Close Tab Button

11 Tab Open/Close Control

12 and uBlock Origin I cannot update as it says on its webpage, with this technical change, it is not supported, so not upgrade it.

Any practical advice?

Asked by OnTheSea 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to synchroniz… (read more)

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to synchronize to my secondary address: "Primary account email required for reset".

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by docdeath 2 years ago

Last reply by McCoy 2 years ago