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  • Archived

Firefox Stopped working - very unstable

I had a previous Q that arose out of slowness. Opening this Q as it is specific. Windows PC W10 running FF 55.0.3 32 bit FF this past week has become unstable - init… (read more)

I had a previous Q that arose out of slowness. Opening this Q as it is specific.

Windows PC W10 running FF 55.0.3 32 bit

FF this past week has become unstable - initial instruction to deinstall and reinstall ended up with 2 instances .... and kept having 'Tab crash error' Did full remove of both, and deleted Mozzila folder.

Clean reinstall .... only add on is spellchecker & UK dictionary.

Sometimes it works for 30 min, others it crashes every few minutes ... with the pop-up window advising this .... it often restarts with restore to same page - but not always. Now so unreliable have had to switch to other Browser for video conf and screen sharing. Other browser and all other Apps are totally fine. Several times yesterday it even crashed on startup ... so not a particular url related.

It also sent 2 crash reports to you .......can I get some feedback using those reports ? ..... keen to get this fixed.

Does it need an even deeper 'remove' with for example registry clean.

Asked by sargan 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox rejects most https sites. Common stuff like google and jquery and datatables cdn's

Firefox has always been my favorite browser. Now it is completely useless to me. Some have said that this is a security upgrade. I say it is a denial of service attack… (read more)

Firefox has always been my favorite browser. Now it is completely useless to me. Some have said that this is a security upgrade. I say it is a denial of service attack.

Asked by MarkAinsworth 3 years ago

Last reply by philipp 3 years ago

  • Archived

Change back to Firefox with Yahoo, with google slow & problems

Downloaded Firefox years ago because it did not use Google. Recently Firefox updated with Google, replacing Yahoo. Since then it has become slow and the new access to Boo… (read more)

Downloaded Firefox years ago because it did not use Google. Recently Firefox updated with Google, replacing Yahoo. Since then it has become slow and the new access to Bookmarks is slow and not as user friendly. Please give us the choice between prior Firefox with Yahoo (which is faster and more user friendly) and the new Firefox with Google. Firefox is not as good with Google. Besides, Google is intrusive.

Asked by ericaw 3 years ago

Last reply by philipp 3 years ago

  • Archived

Upgraded latest version, click a menu, can see a faint menu, after 15 seconds, menu area turns black, none responsive or redisplay page.

Hello, I have upgraded to the latest version of Firefox. When I select any of the menus the displayed menu is ghost like. Then after 15-20 seconds it will do one of two t… (read more)

Hello, I have upgraded to the latest version of Firefox. When I select any of the menus the displayed menu is ghost like. Then after 15-20 seconds it will do one of two things. 1: it will display the menu 2: is will display the menu as a black screen with nothing on it. After this it will most likely hang, but sometimes has redisplayed the webpage. When it hangs the circling pointer is displayed and the title bar will display (not responding). I have uninstalled, deleted directories, rebooted, cleaned the drive multiple times, reinstalled from the full installation and still the problem exists. But somehow the system always knows that Firefox has been installed before and wants to do a refresh. Regardless of the refresh is will not work. I have updates all drivers, all WIndows updates, Java and Adobe Flash. I am running WIndows 10 with all service patches and security updates.

Thank you for your time.

Asked by lsbpnelloyd 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox Sync stopped working on one Windows 7 device on Dec. 31, no problems on other devices. Also Firefox does not want to properly close on this device.

Since January 2018, my laptop running Windows 7 (32-bit) has been giving me an error after I close Firefox. I have removed and re-installed Firefox but it still errors. … (read more)

Since January 2018, my laptop running Windows 7 (32-bit) has been giving me an error after I close Firefox. I have removed and re-installed Firefox but it still errors. I just found that it is trying to sync and that the last successful sync was on December 31. If I turn off syncing on this device Firefox closes without any error.

Asked by Ron-B 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

firefox failed to sync some add-ons

So I have firefox on 2 computers. On one of the computers, there are 6 add-ons. But on the other computer, there are only 5. So 1 add-on didn't sync to the other compu… (read more)

So I have firefox on 2 computers. On one of the computers, there are 6 add-ons. But on the other computer, there are only 5. So 1 add-on didn't sync to the other computer. BTW, the add-on is "proxy swichyomega".

and by the way I've experiencing add-on sync problem for a very long time and for various add-ons, which is very annoying and very disappointing. I switched to Chrome in the last few months, now I'm giving firefox another try and I'm experiencing this.

and furthermore, the process for creating this post really sucks. why do I need to create an account? why not just use the sync account? why so many steps with each step displaying over-sized text?

and BTW, here's a piece of the last sync log from the computer that's missing the add-on:

1521120304692 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1521120304692 Sync.Service DEBUG User-Agent: Firefox/59.0 (Intel Mac OS X 10.13) FxSync/1.61.0.20180310025718.desktop 1521120304692 Sync.Service INFO Starting sync at 2018-03-15 21:25:04 in browser session L1ut-6J3H0rq 1521120304694 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1521120304702 Sync.Status INFO Resetting Status. 1521120304704 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1521120304704 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1521120305002 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1521120305002 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1521120305028 Sync.Service DEBUG User-Agent: Firefox/59.0 (Intel Mac OS X 10.13) FxSync/1.61.0.20180310025718.desktop 1521120305030 Sync.Service INFO Starting sync at 2018-03-15 21:25:05 in browser session L1ut-6J3H0rq 1521120305030 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1521120305058 Sync.Service INFO Cannot start sync: already syncing? 1521120313986 Sync.Resource WARN GET request to https://sync-560-us-west-2.sync.services.mozilla.com/1.5/85550035/info/collections failed: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313988 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1521120313988 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1521120313988 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313990 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1521120313994 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313996 Sync.ErrorHandler DEBUG Addons installed: 5 1521120313996 Sync.ErrorHandler DEBUG - Diigo Web Collector - Capture and Annotate, version 6.0.0.4, id {fc2b8f80-d9a5-4f51-8076-7c7ce3c67ee3} 1521120313996 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.10, id uBlock0@raymondhill.net 1521120313996 Sync.ErrorHandler DEBUG - Greasemonkey, version 4.2, id {e4a8a97b-f2ed-450b-b12d-ee082ba24781} 1521120313996 Sync.ErrorHandler DEBUG - DuckDuckGo Privacy Essentials, version 2018.3.2, id jid1-ZAdIEUB7XOzOJw@jetpack 1521120313996 Sync.ErrorHandler DEBUG - Decentraleyes, version 2.0.3, id jid1-BoFifL9Vbdl2zQ@jetpack

Asked by marvind 3 years ago

Last reply by marvind 3 years ago

  • Archived

Just updated Firefox. Now I get the following whenever I try accessing my email websites and other websites I do business with

The owner of www.google.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This site u… (read more)

The owner of www.google.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Asked by Malcolm63 3 years ago

Last reply by philipp 3 years ago

  • Archived

Just updated to 59.0.1 and I am getting "Gah. Your tab just crashed." A LOT. What is the solution?

I've had the update for less than 24 hours, so I can only report the issue on REI.com's website, but I know the problem is not REI because I can surf the site using Safar… (read more)

I've had the update for less than 24 hours, so I can only report the issue on REI.com's website, but I know the problem is not REI because I can surf the site using Safari with no problem. However, Firefox literally cannot navigate the site at all without crashing.

Asked by wmjoel 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

We are using kiosk mode in Fire Fox & it randomly minimizes the screen. We have to remote into the computer and restart. Thoughts on why this is happening?

We use kiosk mode for our customers and randomly the browser screen will minimize into a tiny window and we have to remote into the computer and restart it. Not sure why … (read more)

We use kiosk mode for our customers and randomly the browser screen will minimize into a tiny window and we have to remote into the computer and restart it. Not sure why this is happening.

Asked by JAlexander 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

I'm looking for a better way to re-create my various web research projects/history

Where did I see that article on XYZ. I'd like to regain a train of thought/investigation. Is bookmarks and history all there is? In reading about "Activity Stream" thi… (read more)

Where did I see that article on XYZ. I'd like to regain a train of thought/investigation. Is bookmarks and history all there is? In reading about "Activity Stream" this seemed like the solution but it seems to lack an awareness of clustered, goal-directed activity. Is "Top Sites" and "Highlights" all there is to Activity Stream? Looking for some deeper integration/intelligence around re-displaying my history.

Asked by stevemid 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

Disappearing history, bookmarks and Quantum icon after Quantum install.

Installed Firefox Quantum. It worked perfectly all day and so did the history. Didn't notice the bookmarks. When I closed the app, the icon in the taskbar disappeared. I … (read more)

Installed Firefox Quantum. It worked perfectly all day and so did the history. Didn't notice the bookmarks. When I closed the app, the icon in the taskbar disappeared. I brought up the older version of Firefox and history and bookmarks are gone.

Asked by Rick_Mc 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

Firefox crashes

I installed and used the Firefox in April 9th. I logged in my account and synchronized some of my information, but I didn't upgrade it during the period. I just did a few… (read more)

I installed and used the Firefox in April 9th. I logged in my account and synchronized some of my information, but I didn't upgrade it during the period. I just did a few upgrades of windows 10. However, I can't use the Firefox in April 11th. 崩溃 ID: bp-3f323480-6994-4f4d-8aaf-ff8241180411

Asked by Yang0113 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

why everytime my PC restarts Firefox reinstalls and erase all my saved sites in my favorite neither will let m e export them so I lose them

having BSOD for kernel mode trap and each time i try a fix which may take consecutive restart Fire fox come back up has been reinstalled and erase all my saved sites in … (read more)

having BSOD for kernel mode trap and each time i try a fix which may take consecutive restart Fire fox come back up has been reinstalled and erase all my saved sites in my favorite neither will let m e export them so I lose them. I do school research and this is a constant set back

Asked by Gdynasty1 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

A gray line is now on my mac firefoc icon. why?

Suddenly, my icon for Firefox on my Mac has a gray line about 80% down from the top. Just the icon, not the pages I reach. I very recently tried to download my FB file,… (read more)

Suddenly, my icon for Firefox on my Mac has a gray line about 80% down from the top. Just the icon, not the pages I reach. I very recently tried to download my FB file, which is sitting, zipped, on my desktop (I can't open it). So, perhaps they are connected --or not. Any idea?

Asked by marywonders 3 years ago

Last reply by FredMcD 3 years ago