Firefox Support Forum

Dear sirs,

I have been a loyal longtime firefox/mozilla user going back to netscape in the 1980s. I am contemplating changing my default browser to safari and stopping using firefox.  I am a research scientist and infectious disease specialist.  My publications can easily be found by googling/searching "Stephen Beres".  I am having a difficulty that when I connect to the National Center for Biological Information (NCBI) Microbial Genomes Database (https://www.ncbi.nlm.nih.gov/genome/browse#!/prokaryotes/) to search genetic/genomic information for microbial pathogens relevant to my research, the page in firefox no longer displays properly  allowing me to conduct searches of the database.  This is not a problem if I switch to safari and plug in the exact same URL.  I cannot be loyal to firefox if it does not work.

Every time I log into Quickbooks using Firefox as my browser i am asked for a code. 2 Step authentication is turned off in both Intuit and Firefox. Other browsers (Chrome and Safari) do not require 2 step authentication to log into Quickbooks. How do I stop Quickbooks from asking me for the code for each login when using Firefox??

I can't remember my mozilla password and am trying to reset it. The reset link will not work it. It says the "reset password link expired" even though it was only sent a minute ago. I'm pretty sure some of my passwords have been compromised- a few weeks ago I couldn't sign in at all- firefox/mozilla didn't recognize my password. So I changed it- but now I cant remember the new password and I don't know if it would work even if I could. TIA

Hi, Acronis on my Mac (Big Sur) reports a high number of CRITICAL vulnerabilities relating to Veracode: e.g. ERROR: 'VERACODE:32409' is a malformed CVE-ID - and numerous other code numbers - too many to list.

I have just checked and my FF reports it is 100.0 still and no updates. I note that this was a problem in FF 84.x and was fixed. Can anyone advise me if there is a security update to FF and also should I avoid using it for the time being, subject to a fix?

Ross

I want to download a pdf document from the internet. i used to be able to click on a download icon in the upper right hand section of the screen and it would download to my download file. Now it won't. I am using Firefox 100.

Thanks

When I try to make a bookmark none of my folders are showing. I can use the folders when linking to a bookmark but not when trying to place a new bookmark. I have many folders but the attached image shows what I get when trying to choose the correct folder to place the bookmark. Only the three options show even though I know all my folders are in the pulldown bookmark tab. I did have a computer glitch where many of my computer files somehow ended up in the trash including Firefox. I moved the trashed files into a new folder on my desktop and was able to recover the bookmarks by choosing the Firefox backup. My question is how do I get the existing folders to once again show when making a bookmark so I can place/organize the bookmark in the correct bookmark file?

I'm having an issue which is it possible for me to migrate the self distributed extension to AMO? as the version codes are clashing it's impossible for me to upload another version that will clash again.

I just downloaded the latest Firefox 100.0 on my 2020 iMac running MacOS 11.6.5. and watching youtube video that support HDR look horrible. Everything is washed out. Can you please allow us to disable HDR. I have to now watch youtube on Safari or Chrome.

Hello. Is it possible to make Firefox Portable browser for Mac? The bottom line is to give customers a ready-made customized assembly with the necessary plugins and settings. I know what they do for Windows, but I haven't seen it for Macbooks. Maybe there is some program or script to create a portable version?

I live in the northwest of USA and I use Banner Bank. The bank's "bill pay" service has quit working on Firefox. I've contacted them four times about this problem and each time they've got me connected only to fail the next time I try to use it. I've used Firefox for many years and I don't want to drop it for this one problem. Has this problem occurred with others? Maybe someone from Mozilla can contact them and fix the problem. r

Firefox is causing loud fan noise and very high CPU usage. It is to the point I am going to have to stop using it.

Here is my info: iMac 27" 3.5 GHz Quad-Core Intel Core i7 16 GB MacOS Catalina 10.15.7

Increased usage happens when there are 3 or more tabs are open or any sort of streaming on one tab. It goes up and down, but reaches up into the 90% area.

There must be a fix for this. No other browsers have this issue.

Hi there!

I have an issue with my firefox languages. Often it will switch to another script entirely (facebook pages, google pages, now my bookmark toolbar and browser) In my preferences, it is set to english. Can you please advise?

Like the title says the 3 finger gesture to move between full screen images doesn't work with firefox 100.0 Macbook pro 16" 2019 running catalina 10.15.7. What happens is that full screen is exited and browser moves back to the previous page.

Only had this problem after updating firefox.

I've seen conversations from as far back as 10 years ago where people have had this problem but their fixes don't work.

This should work without an add on plug in or app. It should simply work.

Done all the usual things restarted finder, restarted computer, checked all the setting in computer preferences. Tried other browsers and it works with both google and safari.

I switched to firefox and spent a lot of time organizing and setting up only to have this problem. This is a feature I use often (every day) so it is a deal breaker even with all the time I've invested in switching.

Does anyone have an answer for me? How do I get the 3 finger gesture back on my MacBook?

I can't get the "Other" bookmarks folder to go away.

I tried right-clicking on the folder & the context menu didn't show up. I tried about:config & changed the value to false. That didn't work.

I closed the browser after changing the boolean value to false & then restarted the browser. That didn't help.

I don't want to mess things up. I can't change the name of the folder. I was hoping that renaming the folder & then deleting it would solve the problem.

How do I hide the "Other" folder & the "Bookmarks Menu" folder?

I have a Mac if that helps any.

I am looking for suggestions/work flows for migrating existing Mac's from the standard firefox release to the ESR version. I am looking to manage these all under 1 update cycle. A couple of current problems:

1. On a system with the standard version already installed, I can't find a way to upgrade to the ESR version without uninstalling first.
2. Once I would do an uninstall and then an install of the new version, I am prompted that I have launched an older version of Firefox and that I must create a new profile. How can I do this without loosing all users bookmarks, extensions, etc?

Thanks!

Hello! Thanks for your help with my situation.

I want to leave google so am trying Firefox. I like it except that I can't see all the tabs that I need to use at once. There is a slider function so I can only see 14 tabs. Then there are little arrows pointing left and right so I can have access to the other pages.

Is there a way that I can see all of the tabs I have open at once?

If I not, I may need to use another search engine.

Thanks for your time! Sincerely, Kathryn

I followed instructions for getting them back, but got stuck at the Library. I said restore and chose a date, but I get an error message: Unable to process the backup file.

I can't seem to open certain links - especially in Gmail if I click on a link it won't open. Anything that requires me to upload from my computer - it won't bring up the dialog box. I can't download PDF's from Firefox. I then have to go to chrome to do the same thing without a problem.

This issue only started happening once I updated Firefox 3 weeks ago.