Firefox Support Forum

I followed instructions for getting them back, but got stuck at the Library. I said restore and chose a date, but I get an error message: Unable to process the backup file.

I can log into my Firefox account on my Macbook Air with my email address and password, I can log into Firefox on my iPhone via pair, but I cannot log into Firefox on my Mac Mini using the same email address and password, the Mac Mini keeps saying my password is incorrect.

I'm running Firefox version 100 on both my Macbook Air and my Mac Mini. The sync feature works fine between my MacBook Air and my iPhone. The Firefox account works excellent between my MB Air and iPhone, but I would like to have my bookmarks, history and passwords synced to my Mac Mini as well.

The "only" way I know how to log into my Firefox account on my Mac Mini is using my email address and password. The same email address and password works fine on my MB Air and iPhone. But when I enter my email address and password on my Mac Mini, I get the "Incorrect password" message. I have carefully re-entered my password several times with no success.

I am concerned about "resetting" my password as the dialogue suggests I may lose my bookmarks, logins, and passwords. I really, really, don't want to do that. Besides, they work fine on my MacBook Air and iPhone.

I don't have a resolution to this issue. Any suggestions?

Thanks in advance, Glenn Cooper

I can't seem to open certain links - especially in Gmail if I click on a link it won't open. Anything that requires me to upload from my computer - it won't bring up the dialog box. I can't download PDF's from Firefox. I then have to go to chrome to do the same thing without a problem.

This issue only started happening once I updated Firefox 3 weeks ago.

I cannot disable google document viewer in Google Drive. Every time I go to open a recently downloaded PDFs in Google Drive, it invokes Document Viewer unless I specifically right click and tell it to open with Acrobat. I have disabled everything thing I know in both Chrome and Firefox, cleared the caches, rebooted, and the default behavior persists. Worse, the Document Viewer REQUIRES a complicated, infuriating sign in process that has only worked ONCE in dozens of sign in attempts. Please help with this.

Hi , My main machine is a personal windows laptop. Firefox sync works fine and syncs all things including "all" my installed extensions . recently company issues me a macbook and on it when i install firefox and login my account for sync it syncs other things like bookmarks but does not sync all my extensions only a few of them.

I already tried multiple things like sync delibrately from windows and then pressing sync on mac or reinstalling firefox on mac . but its the same issue.

few of the extensions that are missing :

1. Auto Tab Discard
2. Download Manager (S3)
3. DownthemAll
4. Stylus ( very important for me)
5. Tab Session Manager (THE most important for me)
6. TamperMonkey ( Important)
7. (Temporary Containers)
8. uBlock Origin
9. Xkit Rewritten
10. Zoom Image

Last night I was watching a video series on Amazon and the last episode won't play on my MacBook Pro. I plays on the TV and in Safari. I deleted and reloaded Firefox but the issue remains.

Clicking on the spacebar, does not produce a space between words, when typing text. I'm using a Mac Mini M1, on macOS Monterey (V 12.4), along with a Logitech MX Keys for Mac keyboard.

This happens randomly, for instance, on this very message. I previously posted a question regarding another problem that I came across with the same hardware and Firefox.

I found the solution to that problem by disabling an Extension in Firefox, however, I can't begin to think where to look for what setting, that may be causing my current problem.

When i am loading my proxy into the multi container app i get a message that reads "please enter valid url link" do i need to enter an actual link or just the proxy numbers and port? I reached out to my proxy provider and they do not provide an actual link to the proxies.

On an IPAD, when I do the identical search on Firefox and Safari, on Safari, the results contain many stores with each store containing many small images. While the stores display for both, on Safari the images do display, but on Firefox, the results do not display the images. The blank spaces where the images would go are visible, but no images occupy those spaces. An example would be to search for 'scooters'. No such glitch happens using Firefox on macbook air

How can I fix this, if I can.

Hello,

The logo on this page I'm creating isn't showing in Firefox. It's working fine in other browsers.

When I inspect the logo url is there but not sure why it isnt showing.

MacOS Monterey 12.3.1 FF 99.0.1 Have tried clearing Cache, Cookies, Troubleshoot mode.

Google Maps > Search > Share > Embed a Map, the map to be embedded is not displayed (likewise when embed is pasted into Wordpress page, for example)

While same procedure in Safari or Brave works as expected (map to be embedded is displayed in Google maps and embed code displays map in webpage using Brave or Safari).

From the Google Maps page > share > Embed a map > right click This Frame > Open in new tab And then looking in the Console. There are a few other ignored errors but then this...

Loading failed for the <script> with source “https://maps.googleapis.com/maps/api/js?client=google-maps-embed&paint_origin=&libraries=geometry,search&v=3.exp&language=en&region=us&callback=onApiLoad”.

I subscribe to the Times.co.uk but past few days am unable to navigate on the website eg if I press 'show more on the web page' nothing happens. `It does work however if I access using my Safari browser, so clearly not a 'Times' issue

Hi - I followed other threads to try to resolve the problem of not being able to delete old bookmarks.

I used about:support and ran verify integrity to discover places.sqlite was corrupt. So I closed down Firefox and deleted it based on advice. Reran it and it states:

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 77312KiB + pragma_user_version is 66 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 37810 unique pages + Table moz_origins has 179 records + Table moz_places has 1056 records + Table moz_historyvisits has 2574 records + Table moz_inputhistory has 0 records + Table moz_bookmarks has 100 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 0 records + Table moz_annos has 0 records + Table moz_items_annos has 0 records + Table moz_meta has 6 records + Table moz_places_metadata has 0 records + Table moz_places_metadata_search_queries has 0 records + Table moz_places_metadata_snapshots has 0 records + Table moz_places_metadata_snapshots_extra has 0 records + Table moz_places_metadata_snapshots_groups has 0 records + Table moz_places_metadata_groups_to_snapshots has 0 records + Table moz_session_metadata has 0 records + Table moz_session_to_places has 0 records + Table moz_previews_tombstones has 0 records + Table sqlite_stat1 has 15 records + Pages sequentiality: 87.9 + sqlite_schema: 32KiB (1.5%), 30.1% eff. + moz_origins: 32KiB (1.5%), 20% eff. + sqlite_autoindex_moz_origins_1: 32KiB (1.5%), 18.8% eff. + moz_inputhistory: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_inputhistory_1: 32KiB (1.5%), 0% eff. + moz_bookmarks: 32KiB (1.5%), 19.1% eff. + moz_bookmarks_deleted: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_bookmarks_deleted_1: 32KiB (1.5%), 0% eff. + moz_keywords: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_keywords_1: 32KiB (1.5%), 0% eff. + sqlite_sequence: 32KiB (1.5%), 0.1% eff. + moz_anno_attributes: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_anno_attributes_1: 32KiB (1.5%), 0% eff. + moz_annos: 32KiB (1.5%), 0% eff. + moz_items_annos: 32KiB (1.5%), 0% eff. + moz_meta: 32KiB (1.5%), 0.7% eff. + moz_places_metadata: 32KiB (1.5%), 0% eff. + moz_places_metadata_search_queries: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_places_metadata_search_queries_1: 32KiB (1.5%), 0% eff. + moz_places_metadata_snapshots: 32KiB (1.5%), 0% eff. + moz_places_metadata_snapshots_extra: 32KiB (1.5%), 0% eff. + moz_places_metadata_snapshots_groups: 32KiB (1.5%), 0% eff. + moz_places_metadata_groups_to_snapshots: 32KiB (1.5%), 0% eff. + moz_session_metadata: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_session_metadata_1: 32KiB (1.5%), 0% eff. + moz_session_to_places: 32KiB (1.5%), 0% eff. + moz_previews_tombstones: 32KiB (1.5%), 0% eff. + sqlite_stat1: 32KiB (1.5%), 2.5% eff. + moz_places_url_hashindex: 32KiB (1.5%), 45.1% eff. + moz_places_hostindex: 32KiB (1.5%), 78.2% eff. + moz_places_visitcount: 32KiB (1.5%), 28% eff. + moz_places_frecencyindex: 32KiB (1.5%), 29.3% eff. + moz_places_lastvisitdateindex: 32KiB (1.5%), 51.5% eff. + moz_places_guid_uniqueindex: 32KiB (1.5%), 64.4% eff. + moz_places_originidindex: 32KiB (1.5%), 31.9% eff. + moz_historyvisits_fromindex: 32KiB (1.5%), 62.8% eff. + moz_bookmarks_itemindex: 32KiB (1.5%), 2.8% eff. + moz_bookmarks_parentindex: 32KiB (1.5%), 2.9% eff. + moz_bookmarks_itemlastmodifiedindex: 32KiB (1.5%), 4.9% eff. + moz_bookmarks_dateaddedindex: 32KiB (1.5%), 4.6% eff. + moz_bookmarks_guid_uniqueindex: 32KiB (1.5%), 5.8% eff. + moz_keywords_placepostdata_uniqueindex: 32KiB (1.5%), 0% eff. + moz_annos_placeattributeindex: 32KiB (1.5%), 0% eff. + moz_items_annos_itemattributeindex: 32KiB (1.5%), 0% eff. + moz_places_metadata_placecreated_uniqueindex: 32KiB (1.5%), 0% eff. + moz_places_metadata_referrerindex: 32KiB (1.5%), 0% eff. + moz_places_metadata_snapshots_pinnedindex: 32KiB (1.5%), 0% eff. + moz_places_metadata_snapshots_extra_typeindex: 32KiB (1.5%), 0% eff. + moz_historyvisits: 96KiB (4.5%), 57.7% eff. + moz_historyvisits_placedateindex: 96KiB (4.5%), 49.6% eff. + moz_historyvisits_dateindex: 96KiB (4.5%), 41.8% eff. + moz_places: 320KiB (14.9%), 84.4% eff. > Task: _refreshUI

Accessibility Activated false

All my bookmarks are gone, but the folders are still there. I tried to use the restore from several dates and it still shows only folders, no bookmarks. I checked my phone - I had made sure to turn off sync for bookmarks, etc, but didn't sign out of sync. Bookmarks were still there. So I turned on sync to try to get them back on my browser. Even though sync had been on, it hadn't synced every bookmark from the browser though. (?!) So it seems very weird that I wouldn't be able to delete some bookmarks that weren't even synced in the first place. So I didn't get back all my bookmarks. I turned off sync on my phone and tried again from the browser, this time signing out completely from sync. It gave me only the folders. I should also mention, I restarted my computer and then Firefox several times during this process. I'm scared to delete any more system files as it seems that it will further remove necessary information. I'm not a coder, but it seems my bookmarks are still there? I tried exporting them and importing in Chrome - only the folders showed up there.

Any ideas? Thanks - your help is appreciated!

I have a problem on Firefox ONLY with my Shopify website login. I was having a weird problem with captcha cycling over and over and with Shopify's help I've changed all my passwords, added various authentication steps, including adding Norton and their VPN on top of the Firefox VPN. During all this I noticed a user that is NOT ME on my Shopify login page. Shopify can't figure it out and asked me to uninstall and reinstall Firefox which I did today. Mind you, everything is completely fine and normal on Chrome. After the reinstall, that user was still there! I logged them out, reset my password, checked it in Chrome and logged back in on Firefox. The user is STILL THERE!

What triggered all this was a random email about my products where the to: was blank. I replied to see which address it went to, which turned out to be a personal address that IS NOT associated to my websites. I actually have 3 on Shopify but only 1 has been weird. That got me worried. So I contacted Shopify and then this user (not me) showed up as I was doing screenshots to send to Shopify via chat.

Also all the Norton scans say everything is clean.

I have spent over a week working with Shopify in various capacities and now they have asked for an insane amount of information to ensure I am who I say I am. In fact I got a second round today! I've supplied both sets of information.

Is there anyone on the Firefox side that could help me troubleshoot this....live...not in chat hopefully! Could it be a Firefox issue?

Let's use password manager as an example:

1. Open extension
2. Search entry
3. Copy username
4. CMD+Tab into another application
5. Paste username
6. Open Firefox back
7. Copy password
8. Switch to another app and paste password too
9. Optionally return for TOTP code

Problem is step 4 breaks the whole process - when you perform CMD+Tab, extension window is closed. This behavior is consistent, but doesn't appear in other browsers. Is there any hidden setting perhaps? Searching lead to absolutely no results.