Firefox Support Forum

Good Afternoon,

Yesterday I went to use my Arkscan Label printer as I always have for years and it distorts the image very largely as appose to fitting 4 x 6 as it always has. I re downloaded the driver, checked my setting from my label shipping site (etsy) and all is the same. My co-workers is still working, (she does not do automatic updates). After reaching out to technical support from Arkscan it is a widespread problem after your latest update to firefox. I was suggested to use a different browser such as Chrome or Edge. Will you be addressing this issue ASAP or should I use another browser from here on out?

Thank you,

Ashley Pratt [removed email from public]

My Bookmarks did not transfer over from either my prior Firefox browser or my Safari Browser. I could not find the bookmarks.plist for Safari, and the upgrade did not ask if I wanted my Firefox bookmarks transferred over.

Hi, I first posted this in error in the Discussions section and was pointed to this forum.

Articles from the Washington Post (washingtonpost.com) are not displaying entirely correctly in FF v103.0.1, Mac OS 10.14.6 (Mojave). The headline and body text appears normally, but the lead graphic or photo is just a blurry smear, the Comments button does nothing, comments do not load at all, the Section button doesn't work, the Sign In button doesn't work, and the magnifying-glass Search function doesn't work correctly). Links at the bottom of the page to other articles do lead to the articles themselves (which are also displayed as described above), but the links, normally shown as an image with a headline, just appear as a gray rectangle. Article display worked normally in 102.0.1 and works normally in Chrome. Articles from the New York Times and a couple of other randomly selected periodicals that I read all work normally in 103.0.1.

jscher2000, a Discussions collaborator, suggested that I toggle the Reader View switch. When I do that, the article text displays fine but there are no photos or graphics. In-article links (to sources, other articles, etc.) do work; links to other Washington Post articles produce the same result (very blurry lead photo, no photos at all in the body of the article, Sign In, Section and Comments buttons not working, etc.).

Because the Sign In button on the newly opened article does not work, I can't verify that I am indeed logged in, even though I am logged in on the main washingtonpost.com page.

jscher2000 also suggested that "One possible reason for the content to look blurred on a news site would be if one of your add-ons removed a forced-subscription overlay without cleaning up fully. However, if you are already a subscriber, then that would be unlikely (assuming you are signed in)." I don't quite know what to do about this -- I don't know what the forced-subscription overlay is or where I'd find it or what to do about it. I do have several add-ons installed, mostly to block ads and trackers and promote security. Also, as I mention, I can't verify whether I am still signed in when I open a new article because the new article displays a non-working Sign In button even though I'm signed in on the main page. So I'm kind of stuck on that one.

Everything I describe here was not a problem in FF102.0.1 -- things worked fine. After upgrading to FF103 and finding the problems, I went backward and reinstalled FF102, and after some fumbling around got my old profile installed. Everything worked normally. And everything works normally with the same Web sites and pages in Chrome.

Thanks for any light you can shed on this. In the meantime, I'll go back to FF102.0.1 and stand by for further developments.

Ebay labels have worked fine for 19 years, but for the past 10 days labels being generated still look ok . . . although slightly different . . . and are no longer scanable at the post office. Ebay has been unable to fix the problem so I'm wondering if it might be from my end? These "new" labels have what appear to be "pieces" of a QR code in 3 places.

Hi, I lost my FB content after refreshing,but I can still login. I went into about:profiles and found 2: 1. Profile:default-13 digits, the first line showing "no" RENAME REMOVE SET AS DEFAULT PROFILE LAUNCH PROFILE IN NEW BROWSER 2. Profile:MY NAME

  This is the profile in use and it cannot be deleted
  first line showing "yes"
  ONLY RENAME BUTTON AVAILABLE

I would go for the second since has my name on it and "it cannot be deleted, but, It doesnt have the "launch profile in new browser> I wish to hear from you before I do anything thanks

I downloaded version 101.0.1 and lost most of my bookmark TAGS! These help me find things in my many bookmarks. I've kept version 98.0.1 in my Applications folder (MAC Mojave 10.14.6) and it still has all my TAGS intact. I can't copy / paste or drag and drop them. How can I transfer my bookmarks TAGS?

Hi, in just the past few days I've discovered that when I visit a website and set up a log-in ID and password, the password that Firefox Manager offers to save isn't being saved correctly. For example, say I use the password 143143, it saves it as something like 973973.

This has happened to me three times that I'm aware of (and I kept having to go back to Safari's saved passwords to find the correct ones, since I typically use randomly generated passwords.

I'm running macOS Mojave, 10.14.06, so I haven't changed the OS in well over a year. (I haven't updated as I have an SSD that's not APFS.) Any suggestions? Many thanks.

I've been printing Poshmark shipping labels via Firefox from my Mac laptop for years. Suddenly, the font size of the label is so enlarged that only a portion of the label prints. If I download the label onto my laptop and then print, it prints in the correct size. I can also print that same label from my old Mac computer and it works correctly. Why is it suddenly not working to print directly from the website (or Gmail)?

I'm downloading a lot of images, and every time I do so a popup box appears showing the most recent five downloads and a button to show all downloads, It covers some of the icons I use for downloading images which is frustrating. If I right click on any of the downloads one of the options is to Clear Preview Panel, so I assumed it was called Preview Panel, but help does not know about that and I can't find how to stop it coming up (it used not to until I did something, I don't know what) It's driving me crazy.

Open PDF from email for printing. Use system dialog box on iMac to preview document -- its always displayed in large font and only part of document displayed.

This browser is unusable.

I am using build 100.0 Mac OSX Mojave 10.14.6. When I go to www.papajohns.com and try to login it goes nowhere. I tried looking up the problem, which was to go to Settings and allow cookies for that site and now I'm able to login. The additional problem I'm having is in the purchase page, I have put in all my information including credit card information. When I click place order, instead of completing the transaction, it takes me back to the same page I entered my payment information and never completes the transaction. I have tried it on my iPhone through Safari and I was able to login and complete the transaction. I would prefer to do this on my desktop computer running Firefox rather than my iPhone. Any help would be greatly appreciated.

Thanks, John

Is there a way to disable the keyboard shortcut Command-Shift-Delete on MacBook so it doesn't open the clear cache dialogue box? I use this keyboard shortcut all the time to empty my trash; I've occasionally accidentally triggered it in Firefox when I was really just trying to empty my trash.

Why does every update include loads of stuff that worked fine before but then gets broken?

BBC News webpage - always was fine - update 105.0 arrived - now has to be zoomed down to display correctly on a 12" Macbook. Default appears to be trying to display a mobile layout.

I don't want to have to adjust the zoom every time I look at it. And I don't want to set the zoom to 90% for everything.

Any suggestions for a cure? Thanks.

I use Mac with different tabs placed in different Desktops. Example: FF Tab1 on Desktop1 FF Tab2 and FF Tab3 on Desktop3

When for any reason (mac crash and or Restart of Maxc) When I restart FF and reopen previously closed FF Tabs --> ALL FF Tabs are packed in Desktop1. All other Desktops have no more my previously Tabs I had to (FF Tab2 and Tab3 in previous example are now in Desktop1 instead of being in Desktop3).

Any solution to fix this? Thank you

I need to create a new profile because I am having problems, the old one appears to be corrupt. I need to keep all my extensions, settings, history, tabs, bookmarks, etc.

So from the profile that has all the settings, I tell Firefox Sync to sync. It says it's syncing.

Then I quit Firefox, open with the profile manager, create a new blank profile, and sign into Firefox Sync using the same Firefox Account.

Within a few minutes, sync completes, and my new browser profile is exactly like an old copy of firefox that I deleted maybe 5 years ago. All my old extensions, tabs, everything.

I need to sync my CURRENT Firefox so I can restore a clean profile to it. Not restore a setup from a copy I deleted years ago.

I've tried this process about 4 times now and the result is always the same. Firefox sync does NOT see my current tabs, extensions, bookmarks, settings, anything. It keeps the ones from years ago no matter what.

I don't want to delete my firefox account and start a new one because it will cause me to lose access to all my forum comments.