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  • Archived

screen lockout. sudden browser failure. is this google related to 2 factor notification using my cell phone

Please assist with daily 5x screen out blackout crashes It appears some source ---Google chrome---- is remotely crashing the site restoration usually requires restoring… (read more)

Please assist with daily 5x screen out blackout crashes

It appears some source ---Google chrome---- is remotely crashing the site

restoration usually requires restoring wired power. plug cable back into wall socket

Maybe you can confirm my assessment, should I proceed with Google security features, remove my cell listed as a 2 factor notification tool

Google notification to my cell phone asks. Your device is in use, is it you. press this key. sometimes the browser is immediately restored. Frequently there is a delay. All laptop operations are now routinely interrupted by screen blackouts when power is 80-100%

Asked by cmyers 1 year ago

Last reply by techguy150 1 year ago

  • Archived

Need new email account immediately. Zohomail in India blocked me.

need a new mail account immediately. Zohomail in India blocked my account. Cannot even communicate with them since account is frozen but seems to allow incoming emails..… (read more)

need a new mail account immediately. Zohomail in India blocked my account. Cannot even communicate with them since account is frozen but seems to allow incoming emails.. Can get incoming just no outgoing. Love Firefox..been on it for years. Medical heart failure condition requires a working email account at once. Can you help ?

[personal information removed]

Asked by ross1113 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Retrieve latest bookmark version on Mac Laptop Pro ( The computer where I lost the bookmarks and now want to retrieve)

stupidly I downgraded to an earlier version as the latest version appeared not to easily change for one website to another. in the process I lost all my Bookmarks .Now I … (read more)

stupidly I downgraded to an earlier version as the latest version appeared not to easily change for one website to another. in the process I lost all my Bookmarks .Now I am on latest version without my bookmarks. How do I recover them ?

Asked by Kim 1 year ago

Last reply by cor-el 1 year ago

  • Archived

When I click on a LINK or if I right click on a LINK a NEW Window opens with the opened NEW Tab. Happens about 99% of the time.

I am running Apple OS High Sierra, 10.13.6 on an older iMac Mid 2011. My Preferences have always been set, or checked, General_Tabs "Open links in Tabs instead of NEW Win… (read more)

I am running Apple OS High Sierra, 10.13.6 on an older iMac Mid 2011. My Preferences have always been set, or checked, General_Tabs "Open links in Tabs instead of NEW Window."

The result is a Firefox screen full of Single Windows with Single Tabs. Some Windows I may continue to add Tabs to but most of the time I copy the link from the NEW Window and paste the link on the older Window. If I am in a hurry the result will be many many Opened NEW Windows with one or two NEW Tabs. See attachments. This has been going on for at least 6 months now.

Note your checkbox titled "Email me when someone answers the thread" does not work but please email me at "[email removed from public]".

Thanks in advance!

Andy

Asked by AndyHutch1947 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

"Source not Supported"

Trying to view a video in Medscape. See attached screen shot. The message is "Source Not Supported". https://capture.dropbox.com/lVRfbz3KPkZfCKmz But it plays just fi… (read more)

Trying to view a video in Medscape. See attached screen shot. The message is "Source Not Supported".

https://capture.dropbox.com/lVRfbz3KPkZfCKmz

But it plays just fine in Chrome. Que pasa??

RDL

Asked by RobertL39 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

eBay links

Can't open eBay links via Firefox i.e., "contact seller", "view other items", "visit store". Google Chrome works. Have disabled enhanced tracking on eBay in Firefox. I… (read more)

Can't open eBay links via Firefox i.e., "contact seller", "view other items", "visit store". Google Chrome works. Have disabled enhanced tracking on eBay in Firefox. I'm very frustrated. It's been happening for a couple months.

Asked by janmac803 1 year ago

Last reply by cor-el 1 year ago

  • Archived

lost login passwords

Good afternoon. My name is Tito, I had a lot of logins and passwords for the most of the sites saved in the firefox passwords. I went to another country for vacation and … (read more)

Good afternoon. My name is Tito, I had a lot of logins and passwords for the most of the sites saved in the firefox passwords. I went to another country for vacation and for some reason i lost all of my saved logins. Is there anyway to recover it. one of the advantages of having saved logins nowadays, and because all the passwords get more complex is to save it and in case we forgot we can always check it.. is there anyway i can recover it?? Thank you. best regards Tito

Asked by titomfm 1 year ago

Last reply by studysucceedenjoy98 1 year ago

  • Archived

cannot access e-mail

bold textI have locked myself out and cannot receive e-mails. Forgotmy password. Do not want to lose any bookmarks, etc. Made a mess already. Afraid to go further in tryi… (read more)

bold textI have locked myself out and cannot receive e-mails. Forgotmy password. Do not want to lose any bookmarks, etc. Made a mess already. Afraid to go further in trying to solve this myself. I think i did something while exploring Settings for the first time.

Asked by marieremington 1 year ago

Last reply by Dropa 1 year ago

  • Archived

firefox crashing too often, out of the blue

it has been crashing on a regular basis for sometime,(once, twice, three times a week ) no symptom, no indication, never have more than 2 windows going, wtf I'm going to … (read more)

it has been crashing on a regular basis for sometime,(once, twice, three times a week ) no symptom, no indication, never have more than 2 windows going, wtf I'm going to chrome or wherever, if I do not get support

Asked by byronforest 1 year ago

Last reply by Paul 1 year ago

  • Archived

vpn subscription, email

email Thunderbird allows attachment like pdf and jpg image files is it possible to have a VPM trial without charging the card until after the trial is completed you can… (read more)

email Thunderbird allows attachment like pdf and jpg image files

is it possible to have a VPM trial without charging the card until after the trial is completed

you can call me directly ? is that possible

Asked by cmyers 1 year ago

Last reply by Paul 1 year ago

  • Archived

Unable to SAVE posts on Facebook with Mac, I can with IPhone

I like to save things and later go back and watch on Facebook. Lately I can not save anything. But I am able to save on my I Phone. Have I messed up my settings some way?… (read more)

I like to save things and later go back and watch on Facebook. Lately I can not save anything. But I am able to save on my I Phone. Have I messed up my settings some way?

Asked by BBea03 6 months ago

Last reply by Terry 6 months ago

  • Archived

displaying newsletter sign up forms from mailerlite

I don't know the correct name for my problem. I have been trying to display an email collection form (newsletter sign-up) from Mailerlite at my website, virginiasanderson… (read more)

I don't know the correct name for my problem. I have been trying to display an email collection form (newsletter sign-up) from Mailerlite at my website, virginiasanderson.com, on Wordpress. The form displays on my Android/Samsung phone and on Chrome, but will not display on Firefox. I spent considerable time struggling, with help from Mailerlite, before I realized the problem was Firefox. I have tried turning off Enhanced Protection. The form is an embedded form, not a pop-up, but I also allowed pop-ups for the site. I must have some other setting that is preventing these forms from working on Firefox. I much prefer Firefox to other options, but this may be a deal-breaker when it comes to continuing to build my site. Please help.

Asked by vanderso01 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to login to Medicare account

Unable to login to Medicare account - Medicare Plan Finder Keep getting: "We can't process your request at this time." https://www.medicare.gov/plan-compare/#/?year=2… (read more)

Unable to login to Medicare account - Medicare Plan Finder

Keep getting: "We can't process your request at this time."

https://www.medicare.gov/plan-compare/#/?year=2023&lang=en

Have been getting this error message for many days now, even in troubleshooting mode with all extensions disabled.

Bug?

However can login to my Medicare account directly with Brave browser without any issue. Seems to suggest some fundamental problem/incompatibility with Firefox (102.4esr)

Note, have tried everything that would appear to apply from this reply to same question : https://support.mozilla.org/en-US/questions/1393619

+ would think that starting in troubleshooting mode with all extensions disabled suggests some fundamental incompatibility/bug.

Asked by eskimo 1 year ago

Last reply by cor-el 1 year ago