Showing questions tagged: Show all questions
  • Archived

Firefox Mac frequently crashes/quits unexpectedly - almost unusable

Firefox v50.1.0 running on MacBook Pro with MacOS Sierra 10.12.2 (16C67) Mac Firefox has never been trouble-free or even particularly stable in my experience. Recently t… (read more)

Firefox v50.1.0 running on MacBook Pro with MacOS Sierra 10.12.2 (16C67)

Mac Firefox has never been trouble-free or even particularly stable in my experience. Recently the frequency of crashes, both freezes and unexpected quits, became so frequent that it became nearly unusable. I reset Firefox to default (not fun experience considering all the drawbacks but worth a try) and that helped somewhat. But then I reinstalled latest version of Adobe Flash Player which I need to play videos and everything went south again, much further south. Now the quitting is nearly constant.

CNN.com which is my home page won't even work properly. Get frequent "script is busy" error messages, and/or freezes, or quits. So no way to watch any youtube videos, etc.

Hope someone can help me cure this.

Here are most recent crash reports:

bp-62d0392e-f125-4e7a-8243-644182170117 bp-954c0279-1365-4d40-9a33-571d72170116 bp-81ecec53-c217-44f3-a121-f1fbc2170116 5FF7940B-93C8-477C-AE8B-CF42B836D5A8 EF684A57-89C2-4AC9-A6D2-D145691603AF bp-57fc11b3-d3e9-4e3b-80ab-f91022170113 bp-155099a5-b692-4ec8-a094-384072170108 bp-c0d62498-df0b-4133-b378-176fa2170108 102D9D36-C602-48E3-9EB8-D25E9EA63B06

Asked by janputnam 3 years ago

Last reply by kmetz 3 years ago

  • Archived

secure connection failed

Hi - We launched a new site www.appyourhome.com - it is wordpress shared hosting with Godaddy. We have an ssl certificate and verified it with them. I very often am gett… (read more)

Hi - We launched a new site www.appyourhome.com - it is wordpress shared hosting with Godaddy. We have an ssl certificate and verified it with them.

I very often am getting this message (shown between **). Godaddy says everything is ok on their site. Is this something to do with the Mozilla browser or what else would I check??

**
Secure Connection Failed

The connection to appyourhome.com was interrupted while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites
**

Asked by Matt 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

vimeo website or embeds do not work after update to 53.0.2 in Mac OS 10.11.6

The website shows text instead of the full page, clicking on things doesnt do anything, and embedded video won't play on any website that uses Vimeo as a source. I have t… (read more)

The website shows text instead of the full page, clicking on things doesnt do anything, and embedded video won't play on any website that uses Vimeo as a source.

I have tried Safe Mode, as well as rebooting my system

Asked by Mr.Me 3 years ago

Last reply by oh seong kooi 3 years ago

  • Archived

Firefox quit unexpectedly.

Firefox crashes at start up, and I have attempted to start in safe mode, reinstalled this version (which is 53.0.3), and I also installed an older version, and all with s… (read more)

Firefox crashes at start up, and I have attempted to start in safe mode, reinstalled this version (which is 53.0.3), and I also installed an older version, and all with same problem: Firefox quit unexpectedly is the message I received. I am running macOS Sierra 10.12.5, and I believe my problem started after the last update.

Asked by sanjuro 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes on Managed Mac (Networkuser, NFS?)

Using managed Users, elCapian, Sierra, MacOSX-Server. Firefox crashes every time on quitting, if i add a bookmark or change the Settings. Can not write the bookmarks or s… (read more)

Using managed Users, elCapian, Sierra, MacOSX-Server.

Firefox crashes every time on quitting, if i add a bookmark or change the Settings. Can not write the bookmarks or settings ??? !!! NFS-Path ???? AFP-Path ????

Best regards Luda


Process: firefox [833] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 53.0.3 (5317.5.18) Code Type: X86-64 (Native) Parent Process:  ??? [1] Responsible: firefox [833] User ID: 816

Date/Time: 2017-06-12 10:54:43.025 +0200 OS Version: Mac OS X 10.12.5 (16F73) Report Version: 12 Anonymous UUID: 38F5B9DF-D065-F2F0-0A28-1DC15856F1C5


Time Awake Since Boot: 6300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0: -->

   __TEXT                 0000000103409000-000000010340b000 [    8K] r-x/rwx SM=COW  /Applications/Firefox.app/Contents/MacOS/firefox

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x00007fffdbba1d42 __pthread_kill + 10 1 libsystem_pthread.dylib 0x00007fffdbc8f457 pthread_kill + 90 2 libsystem_c.dylib 0x00007fffdbab8497 raise + 26 3 XUL 0x0000000106087ffe 0x1039f8000 + 40435710 4  ??? 0x0000000000001dc8 0 + 7624 5  ??? 0x000000210000000c 0 + 141733920780

Thread 1: 0 libsystem_kernel.dylib 0x00007fffdbba244e __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fffdbc8c48e _pthread_wqthread + 1023 2 libsystem_pthread.dylib 0x00007fffdbc8c07d start_wqthread + 13

Thread 2:: Gecko_IOThread 0 libsystem_kernel.dylib 0x00007fffdbba2d96 kevent + 10 1 XUL 0x0000000103eb4b5c 0x1039f8000 + 4967260

Thread 3:: Timer 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x00000001038326f3 PR_WaitCondVar + 227

Thread 4:: JS Watchdog 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712

Thread 5:: JS Helper 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 XUL 0x00000001068d9031 0x1039f8000 + 49156145

Thread 6:: JS Helper 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 XUL 0x00000001068d9031 0x1039f8000 + 49156145

Thread 7:: JS Helper 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 XUL 0x00000001068d9031 0x1039f8000 + 49156145

Thread 8:: JS Helper 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 XUL 0x00000001068d9031 0x1039f8000 + 49156145

Thread 9:: JS Helper 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 XUL 0x00000001068d9031 0x1039f8000 + 49156145

Thread 10:: JS Helper 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 XUL 0x00000001068d9031 0x1039f8000 + 49156145

Thread 11:: JS Helper 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 XUL 0x00000001068d9031 0x1039f8000 + 49156145

Thread 12:: JS Helper 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 XUL 0x00000001068d9031 0x1039f8000 + 49156145

Thread 13: 0 libsystem_kernel.dylib 0x00007fffdbb9a34a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fffdbb99797 mach_msg + 55 2 XUL 0x0000000106ef21ee 0x1039f8000 + 55550446 3  ??? 0x0000000000010000 0 + 65536

Thread 14:: Hang Monitor 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 15:: Cache2 I/O 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 16:: IPDL Background 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 17:: DOM Worker 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 18: 0 libsystem_kernel.dylib 0x00007fffdbb9a34a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fffdbb99797 mach_msg + 55 2 XUL 0x0000000106ef207e 0x1039f8000 + 55550078 3 libsystem_pthread.dylib 0x00007fffdbc8c887 _pthread_start + 286 4 libsystem_pthread.dylib 0x00007fffdbc8c08d thread_start + 13

Thread 19:: ImgDecoder #1 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 20:: ImgDecoder #2 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 21:: ImgDecoder #3 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 22:: ImageIO 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 23:: Compositor 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 XUL 0x0000000103ea7808 0x1039f8000 + 4913160 3  ??? 0x8000000000000000 0 + 9223372036854775808

Thread 24:: ImageBridgeChild 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 XUL 0x0000000103ea7808 0x1039f8000 + 4913160 3  ??? 0x8000000000000000 0 + 9223372036854775808

Thread 25:: ProxyResolution 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 26:: GMPThread 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 27:: mozStorage #2 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Thread 28:: com.apple.NSEventThread 0 libsystem_kernel.dylib 0x00007fffdbb9a34a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fffdbb99797 mach_msg + 55 2 com.apple.CoreFoundation 0x00007fffc5ec6874 __CFRunLoopServiceMachPort + 212 3 com.apple.CoreFoundation 0x00007fffc5ec5cf1 __CFRunLoopRun + 1361 4 com.apple.CoreFoundation 0x00007fffc5ec5544 CFRunLoopRunSpecific + 420 5 com.apple.AppKit 0x00007fffc3b0bf02 _NSEventThread + 205 6 libsystem_pthread.dylib 0x00007fffdbc8c93b _pthread_body + 180 7 libsystem_pthread.dylib 0x00007fffdbc8c887 _pthread_start + 286 8 libsystem_pthread.dylib 0x00007fffdbc8c08d thread_start + 13

Thread 29:: DOM Worker 0 libsystem_kernel.dylib 0x00007fffdbba1bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffdbc8d7fa _pthread_cond_wait + 712 2 libnss3.dylib 0x000000010383270d PR_WaitCondVar + 253

Asked by luda24 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

password is auto filled in but i turned it off for this specific webaddress.

I have problems with a password that fills in autamatically. Can we start a chat about this? The whole Firefox help topics are not helping to solve this. Regards, Pascal… (read more)

I have problems with a password that fills in autamatically. Can we start a chat about this?

The whole Firefox help topics are not helping to solve this.

Regards,

Pascal

Asked by pascalmoors1 3 years ago

Last reply by guigs 3 years ago

  • Archived

how do I delete hmyquickconverter.com malware from Firefox on my mac?

Picked up this malware after I deleted a Video downloader software to my MacPro. Went in to "Extensions" and deleted a couple Add-Ons where I thought it may have come fr… (read more)

Picked up this malware after I deleted a Video downloader software to my MacPro. Went in to "Extensions" and deleted a couple Add-Ons where I thought it may have come from. But, still when I "Search" anything, their page/browser comes up even thought I have "Google" as my preferred home page.

Anybody else experienced this? How do I get rid of once and for all?

Asked by ItsAWrapVideo 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I'd like to report a FireFox bug, when using Gmail and trying to preview attachments, Firefox crashes if you cycle through your attachments.

As the title says, this has been an issue for a while, and I'm just getting around to posting about it. I figured I would help out and make the issue known. If you are i… (read more)

As the title says, this has been an issue for a while, and I'm just getting around to posting about it. I figured I would help out and make the issue known.

If you are in Gmail, using FireFox, and you click the paper clip icon to add an attachment to your email, while you are browsing through the window to select your attachment, if you press space-bar to preview the attachment (before you click add, while you're still browsing) and then you use the arrow keys to cycle through the list of items to preview whatever is next in the folder, FireFox will crash, without fail every-time.

It's frustrating because usually when I'm attaching some images to an email I like to preview them before I attach them to make sure they are the correct one, and when I use the arrow keys to cycle through the previews, FireFox crashes.

Just thought I'd make this known! :)

Asked by Biglane 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I am having trouble getting firefox to work with D2L, a proprietary content management system our state school system uses for online classes. It stalls in fire

The newer versions of firefox seems to have trouble with D2l, our content management system at the school where I work. Online classes are conducrted through that system … (read more)

The newer versions of firefox seems to have trouble with D2l, our content management system at the school where I work. Online classes are conducrted through that system and firefox stalls at one or two commands or navigations in D2l, the fact that it works temporarilly suggest oerhaps a java script implementation problem somewhere....someone may have written some code in either application that is not being error handled well. Thus the stall, Also noticed a similar stall in youtube when the yiutube pages are loading banner ads. I think here, youtbe is allowing dealers to load heftier video ads prior to watching videos and that is lagging or stalling the load of pages....likely that will degrade userexperience a bit....any suggestions or workarounds, do not want tohave to use safari every time I use D2L ....that is a real slow down on productivity ...thank you

Asked by lenig 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How do I find/install browser extention

When I open Firefox I receive a notification that I need to install the "Firefox browser extension". I go through the process to install the extension-through System Pre… (read more)

When I open Firefox I receive a notification that I need to install the "Firefox browser extension". I go through the process to install the extension-through System Preferences. I receive no confirmation and the next time I open Firefox I receive the same notification so the browser extension is not being installed. How do I complete this process so browsing extension is enabled to protect internet use.

Asked by mgruetz 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

Every time I type into the search bar of firefox it crashes and causes a hike in CPU usage, about 70% just for Firefox. Crash still happens in safe mode. Crash ID: bp-9a4… (read more)

Every time I type into the search bar of firefox it crashes and causes a hike in CPU usage, about 70% just for Firefox. Crash still happens in safe mode. Crash ID: bp-9a49b566-de96-427c-aaea-ddea91170912

Asked by TheThaumgurist 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Mac OS High Sierra firefox version"56.0.2 [64 bit] whenever open firefox 'restore previous session', the tab shows amazon website logo, but instead of name, it

Mac OS High Sierra firefox version"56.0.2 [64 bit] whenever open firefox 'restore previous session', the tab shows amazon website logo, but instead of name, it shows new … (read more)

Mac OS High Sierra firefox version"56.0.2 [64 bit] whenever open firefox 'restore previous session', the tab shows amazon website logo, but instead of name, it shows new tab, when click the tab its blank, any solutions please?

Asked by shivacbe 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

When listing an item for sale on eBay, I can only load 8 photos instead of 12 after I updated to the latest version of Firefox.

Using a Macbook Pro, I updated to the latest version of Firefox a couple of days ago. Now when listing an item for sale on eBay, it only shows me 8 of the usual 12 photo… (read more)

Using a Macbook Pro, I updated to the latest version of Firefox a couple of days ago. Now when listing an item for sale on eBay, it only shows me 8 of the usual 12 photo "boxes" in which to upload my photos. It's as though the last row of "boxes" just isn't there.

I have no problem on Chrome on the same computer and my desktop Mac seems fine, but haven't updated that yet. I have rebooted the laptop several times, no luck. I've finally narrowed it down to the update...anybody else experiencing this issue?

Asked by JenaHutton 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

cleaned up desktop on mac.trash will no empty. firefox 43.0.4.4. working

I cleaned up the desktop of my I-Mac computer. When I tried to empty the trash, a pop-up said it could not do so because Firefox 43.0.4.4 was working. I am not wure I… (read more)

I cleaned up the desktop of my I-Mac computer. When I tried to empty the trash, a pop-up said it could not do so because Firefox 43.0.4.4 was working. I am not wure I have any Firefox at all now. What to do?

Asked by Xarissa 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

When applying for secure email certificate via the Comodo Certification Authority, I get this: Your browser did not send a certification request.

When applying for secure email certificate via the Comodo Certification Authority ( at this location https://secure.comodo.com/products/frontpage?area=SecureEmailCertific… (read more)

When applying for secure email certificate via the Comodo Certification Authority ( at this location https://secure.comodo.com/products/frontpage?area=SecureEmailCertificate ), I get this response: " Your browser did not send a certification request. Did you permit this website to generate a key for you? If not, please go back and try again. " I'm Running FF Quantum 57.0.2 (64-bit) on High Sierra 10.13.2 (17C88). Any help would be most appreciated. Thank you.

Asked by rl11 2 years ago

Last reply by Shadow110 2 years ago