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  • Archived

Firefox will not start. I fresh installed. Tried opening with adminstrative status.

Yesterday I added Kaspersky antivirus. Now I can't start Firefox or Chrome. I'm having to use Microsoft Edge. I uninstalled Firefox and fresh installed. I disabled Kasper… (read more)

Yesterday I added Kaspersky antivirus. Now I can't start Firefox or Chrome. I'm having to use Microsoft Edge. I uninstalled Firefox and fresh installed. I disabled Kaspersky and tried to start Firefox. I am running Windows 10 on a new Asus laptop. My daughter has a new laptop running Windows 10 and Kaspersky and she's not having a problem. I can't click on the "Automatically add" link because I'm in Edge. I can't start Firefox.

Asked by fortworthsandi 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

At Kaspersky's insistance I deleted a line of code not on their allowed list. What to do now--I can't reply to e-mails?

Kaspkersky said dsum.caslemedia.com is non valid or on the allowed list they have so I deleted it. Now cannot reply to any e-mail. Also they show b.scorecardresearch.com… (read more)

Kaspkersky said dsum.caslemedia.com is non valid or on the allowed list they have so I deleted it. Now cannot reply to any e-mail. Also they show b.scorecardresearch.com not certified and several other lines in your code as questionable of authenticity. What should I do to get back to normal?

Asked by bobbiejune 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

So lately I've been having a problem with Firefox crashing every time i try to put a video in full-screen mode, on YouTube especially. I have since tried to use Microsof… (read more)

So lately I've been having a problem with Firefox crashing every time i try to put a video in full-screen mode, on YouTube especially. I have since tried to use Microsoft Edge and it works. Just for some reason it won't work any more in Firefox. I tried disabling hardware acceleration and that works but then the video frames get really choppy and the video is almost unwatchable. Same problem when I put Firefox in safe mode, It still crashes.

AdapterDeviceID: 0x13c2 AdapterDriverVersion: 10.18.13.5906 AdapterSubsysID: 31601462 AdapterVendorID: 0x10de Add-ons: netvideohunter%40netvideohunter.com:1.20,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:1.78,djziggy%40gmail.com:2.3.9,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7 AvailablePageFile: 14842286080 AvailablePhysicalMemory: 13258399744 AvailableVirtualMemory: 2910941184 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151208100201 CrashTime: 1450419914 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.|[1][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.|[2][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.|[3][GFX1]: [CompositorD3D11] error code: 0x887a0001 InstallTime: 1450394211 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x13c2, AdapterSubsysID: 31601462, AdapterDriverVersion: 10.18.13.5906 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 655 StartupTime: 1450419783 SystemMemoryUsePercentage: 22 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151208100201","version":"43.0","vendor":"Mozilla","platformVersion":"43.0","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16351,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3311,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"MKNSSDCR60GB-DX","revision":"332ABBF0"},"binary":{"model":"MKNSSDCR60GB-DX","revision":"332ABBF0"},"system":{"model":"MKNSSDCR60GB-DX","revision":"332ABBF0"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"NVIDIA GeForce GTX 970","vendorID":"0x10de","deviceID":"0x13c2","subsysID":"31601462","RAM":4095,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5906","driverDate":"11-24-2015","GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"refreshRate":30,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","browser.startup.page":3,"privacy.donottrackheader.enabled":true},"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google.xml","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8"}},"profile":{"creationDate":16647},"addons":{"activeAddons":{"netvideohunter@netvideohunter.com":{"blocklisted":false,"description":"Download flash videos (FLV) and music (MP3) from any video site (For example: YouTube, Metacafe, Dai","name":"NetVideoHunter","userDisabled":false,"appDisabled":false,"version":"1.20","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16647,"updateDay":16755,"signedState":2},"{bee6eb20-01e0-ebd1-da83-080329fb9a3a}":{"blocklisted":false,"description":"Download flash games and videos with a single click.","name":"Flash and Video Download","userDisabled":true,"appDisabled":false,"version":"1.78","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16647,"updateDay":16768,"signedState":2},"firefox@mega.co.nz":{"blocklisted":false,"description":"Secure Cloud Storage","name":"MEGA","userDisabled":false,"appDisabled":false,"version":"3.2.10","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16650,"updateDay":16783,"signedState":1},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16647,"updateDay":16785,"signedState":2}},"theme":{"id":"djziggy@gmail.com","blocklisted":false,"description":"Version 2 of LavaFox - Blue version","name":"LavaFox V2-Blue","userDisabled":false,"appDisabled":false,"version":"2.3.9","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16650,"updateDay":16753},"activePlugins":[{"name":"AdobeAAMDetect","version":"1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16503},{"name":"Adobe Acrobat","version":"15.9.20069.28170","description":"Adobe PDF Plug-In For Firefox and Netscape 15.9.20069","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16708},{"name":"NVIDIA 3D VISION","version":"7.17.13.5906","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":16763},{"name":"NVIDIA 3D Vision","version":"7.17.13.5906","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":16763},{"name":"Java(TM) Platform SE 8 U66","version":"11.66.2.18","description":"Next Generation Java Plug-in 11.66.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_66","application/x-java-bean;jpi-version=1.8.0_66","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.66.2","application/x-java-applet;javafx=8.0.66"],"updateDay":16786},{"name":"Java Deployment Toolkit 8.0.660.18","version":"11.66.2.18","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16786},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16778}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"15","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: LavaFox_V1-Blue Throttleable: 1 TotalPageFile: 19695546368 TotalPhysicalMemory: 17145409536 TotalVirtualMemory: 4294836224 URL: https://www.youtube.com/watch?v=nWDjdimWoMQ&feature=iv&src_vid=rAKcAEn6hLg&annotation_id=annotation_3198360759 Vendor: Mozilla Version: 43.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1

Asked by Chrish713 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I cannot use Firefox if Kaspersky is going to be disabled. Please immediately provide clear insrtuctions as to how to enable Kaspersky.

I need to know how to enable my Kaspersky in order to keep using Firefox. I do not want to wade through a bunch of articles, I just need a simple, clear, step-by-step pro… (read more)

I need to know how to enable my Kaspersky in order to keep using Firefox. I do not want to wade through a bunch of articles, I just need a simple, clear, step-by-step process to do this.

Asked by JenniferNelsonGarcia 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Why can't I get Kaspersky to update because Firefox is blocking it

Kaspersky cannot function because Firefox is making it impossible. I can't get a "certificate" from Kaspersky to satisfy Firefox. Kaspersky will not accept my appeals bec… (read more)

Kaspersky cannot function because Firefox is making it impossible. I can't get a "certificate" from Kaspersky to satisfy Firefox. Kaspersky will not accept my appeals because I no longer use the email address I used when I started with Kaspersky 7 years ago. I see MANY OTHERS HAVE HAD THIS PROBLEM, BUT YOU DO NOT REVEAL THE SOLUTION. FIX THIS. mY COMPUTER IS IN REPAIR BECAUSE OF THIS CONFUSION.

i AM CONTACTING YOU FROM A PUBLIC LIBRARY

Asked by McKibbonAA 4 years ago

Last reply by cor-el 4 years ago

  • Archived

I use Firefox for internet, I use Kaspersky get msg they are not comp

I like to use Firefox for my internet and e-mails. I have Kaspersky Total Security on my computer. I keep getting a message that Kaspersky cannot connect. Also that Ka… (read more)

I like to use Firefox for my internet and e-mails. I have Kaspersky Total Security on my computer. I keep getting a message that Kaspersky cannot connect. Also that Kaspersky has been cancelled. Kaspersky tells me everything is OK and have scanned my computer several times. Why doesn't Firefox work with Kaspersky?

Asked by marthahurley210 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

certificate issue

" The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root … (read more)

" The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported."

"(Error code: sec_error_unknown_issuer)"


what do i do with this error ??

Asked by 5mohsen5 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Why do I get a message from Kaspersky everytime I want to login to facebook with Mozilla Firefox?

As soon as I log into facebook with Mozilla, I get a warning that there is malware on my account from Kaspersky. I have antivirus programs on my PC and don't need Kaspers… (read more)

As soon as I log into facebook with Mozilla, I get a warning that there is malware on my account from Kaspersky. I have antivirus programs on my PC and don't need Kaspersky. I don't get it on other browsers, but I prefer Mozilla. Please advise me what to do.

Asked by Carinewiehahn 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Firefox crashes

Hi, having some browser problems. Firefox won't start even in Safe Mode and I get crash report popup every time I attempt to open it. I have uninstalled it and reinstalle… (read more)

Hi, having some browser problems. Firefox won't start even in Safe Mode and I get crash report popup every time I attempt to open it. I have uninstalled it and reinstalled it twice with no luck. I downloaded the latest version of Firefox and that doesn't work either. I don't know what to do at this point. Any ideas?

Here's what it says in the latest crash report.

AvailablePageFile: 9643462656 AvailablePhysicalMemory: 3852804096 AvailableVirtualMemory: 4139012096 BlockedDllList: BreakpadReserveAddress: 336920576 BreakpadReserveSize: 67108864 BuildID: 20160123151951 CrashTime: 1454378494 InstallTime: 1454276632 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 13 StartupTime: 1454378494 SystemMemoryUsePercentage: 40 Throttleable: 1 TotalPageFile: 12877893632 TotalPhysicalMemory: 6439886848 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 44.0

Asked by TinneAirmid 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I have just installed Firefox on Win 10 and keep getting this message each time I install ;Detected object (file) disinfected. from Kaspersky

Hi I have just installed Firefox on Win 10 and keep getting this message below each time I install from Kaspersky Total I have uninstalled and installed 4 times now and … (read more)

Hi I have just installed Firefox on Win 10 and keep getting this message below each time I install from Kaspersky Total

I have uninstalled and installed 4 times now and keep getting the same

I have used Thunderbird for years and is great, I also have never had any problems with Firefox until I installed Win 10 from a clean drive

This is what I keep getting within a shrt few hours of installing it and then vanishes off my desktop and have to install again

13.06.2016 09.48.32;Detected object (file) disinfected.;C:\Users\Public\Desktop\Mozilla Firefox.lnk;Windows Explorer;C:\Users\Public\Desktop\Mozilla Firefox.lnk;06/13/2016 09:48:32;HEUR:Trojan.WinLNK.StartPage.gena

13.06.2016 09.48.32;Detected object (file) moved to Quarantine.;C:\Users\Public\Desktop\Mozilla Firefox.lnk;Windows Explorer;C:\Users\Public\Desktop\Mozilla Firefox.lnk;06/13/2016 09:48:32;HEUR:Trojan.WinLNK.StartPage.gena

How do I overcome this problem as I hate the Microsoft Edge in Win 10 ?

Cheers billa14

Asked by Bill 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox is terribly slow with Kaspersky Total Security 2016 on windows 10

When I installed Kaspersky Total Security 2016 on my windows 10 laptop, Firefox became extremely slow. It does not have acceptable performance at all! Without AV it works… (read more)

When I installed Kaspersky Total Security 2016 on my windows 10 laptop, Firefox became extremely slow. It does not have acceptable performance at all! Without AV it works fine. Additionally, Chrome and the other browsers are all working properly. Of course, Kaspersky affects the overall performance of the machine, but it's acceptable. Except for Firefox... Which is unfortunate, because I'm a fan of it!

Asked by dimitris.zigos 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Msg: "Windows can't access Firefox, may not have appropriate permissions" on personal computer

I just migrated from Norton Security to Kaspersky Labs for virus protection. I wasn't able to open Firefox, so I uninstalled it and downloaded a new copy. It worked for… (read more)

I just migrated from Norton Security to Kaspersky Labs for virus protection. I wasn't able to open Firefox, so I uninstalled it and downloaded a new copy. It worked for about 10 minutes, but when attempting to reopen it, I got the following message: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". This is my personal computer, and I am the only user. I'm using Windows 10 as an OS. How do I remedy this?

By the way, this is being sent from my laptop since I can't access Firefox on my PC.

Thank you!

Asked by Wasyl3 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

Hello, My mozilla browser has crashed and I can't open it. I've tried to uninstall and reinstall, but appears the same error window. I can not enter in the safe mode. The… (read more)

Hello, My mozilla browser has crashed and I can't open it. I've tried to uninstall and reinstall, but appears the same error window. I can not enter in the safe mode.

The last crash id is: bp-a6fee088-9d15-4144-8d20-4177e2161107

Thank you.

Asked by kintobourne 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Deleted Kaspersky but when entering a website address Firefox searches for ff.kis.vz.scr.kaspersky.com

I deleted Kaspersky internet security off my PC, but now when I enter a web address using Firefox it searches for minutes for ff.kis.vz.scr.kaspersky.com before going to… (read more)

I deleted Kaspersky internet security off my PC, but now when I enter a web address using Firefox it searches for minutes for ff.kis.vz.scr.kaspersky.com before going to the website that I entered. Kaspersky software is removed from my PC. What can I do?

Asked by DeanK 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

A yellow banner is stoppinmg my Firefox how can I stop this

It appears just below the address bar and says it is due to Kaspersky Secure Protection - by the time I get there it has gone TODAY -it has interfered with my browling … (read more)

It appears just below the address bar and says it is due to Kaspersky Secure Protection - by the time I get there it has gone TODAY -it has interfered with my browling abd ut us slowin g down my L\ptop and preventing me from getting into a chosen websid[te I run Kaspersky every year but this seems to be an extra and I do not want it

Asked by Patricia 2 years ago

Last reply by FredMcD 2 years ago