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  • Archived

My computer locks up when I try to print from firefox. I have to copy and paste into word to get my info. It will lock up if I ask for 'print preview' also.

I have reloaded mozilla firefox twice and I'm still having the issue that if I ask it to print or print preview it locks up and I have to go to Task Manager and get out o… (read more)

I have reloaded mozilla firefox twice and I'm still having the issue that if I ask it to print or print preview it locks up and I have to go to Task Manager and get out of it. I can print fine from word or excel.

Asked by hopcal2 3 years ago

Last reply by Scribe 3 years ago

  • Archived

FF freezes shortly after starting—even in safe mode, even after clearing cache

FF has been freezing EVERY single time I attempt to use it, even since I started using it in safe mode, and after I cleared the cache. It freezes a few minutes after open… (read more)

FF has been freezing EVERY single time I attempt to use it, even since I started using it in safe mode, and after I cleared the cache.

It freezes a few minutes after opening, and freezes my Mac as well. Takes at least 5 minutes before it unfreezes. I am not getting crash reports. I think this started right after the latest update.

Asked by Mickey 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

The screen freezes each time I try to read articles contained within emails from The American Prospect.

Beginning four days ago, the screen freezes when, having opened an email from a magazine, I click on and try to read an article contained within the email. The screen do… (read more)

Beginning four days ago, the screen freezes when, having opened an email from a magazine, I click on and try to read an article contained within the email. The screen does not freeze when I go directly from MSN to a news story from the Post or Times or Guardian, only when I'm in my Hotmail account. AND it does not freeze when I access that account using Safari. I know I'm now out of date and unsupported, whatever that means, but I'm told the only solution to that is to relegate this lovely Mac to the scrapheap. Anyway, this new habit of freezing is a specific problem which should have a specific solution short of buying a new computer. Thanks for your help.

Asked by guidorapido 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

FIREFOX HANGS WHEN I RETURN TO A TAB PREVIOUSLY OPENED.

I find that often when I leave a tab running an application, eg. gmail, open another tab, work with it for a bit, and then return to the previous tab, theoretically still… (read more)

I find that often when I leave a tab running an application, eg. gmail, open another tab, work with it for a bit, and then return to the previous tab, theoretically still open, just inactive, Firefox hangs. The only way to get it to stop is to delete the tab and reload the application, again eg. gmail. I am on an iMac running EL CAPITAN version 10.11.6. Recently reinstalled Firefox after using Opera and then Safari for many months.

Asked by Leo Eckroth 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

update to version 66.0.2 and now I can't open firefox

So, it wouldn't work, and I finally deleted and reinstalled Firefox. It is still this version, and it won't open. I now can't open my gmail or google calendar, either. … (read more)

So, it wouldn't work, and I finally deleted and reinstalled Firefox. It is still this version, and it won't open. I now can't open my gmail or google calendar, either. I think this started on 3/27. Can anyone help?

Asked by ltt121 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

In addition to mozilla being unresponsive several times a day, two days in a row I cannot close a tab or any tab. I have to restart my computer when this happen

Two days in a row besides mozilla being unresponsive several times a day, my tabs freeze. I cannot close them. I can tap on the "x" for the tab and it will not close. I … (read more)

Two days in a row besides mozilla being unresponsive several times a day, my tabs freeze. I cannot close them. I can tap on the "x" for the tab and it will not close. I have to restart my computer with all the tabs open. I only had two tabs open when it froze.

Asked by texasblonde 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox will not start. I fresh installed. Tried opening with adminstrative status.

Yesterday I added Kaspersky antivirus. Now I can't start Firefox or Chrome. I'm having to use Microsoft Edge. I uninstalled Firefox and fresh installed. I disabled Kasper… (read more)

Yesterday I added Kaspersky antivirus. Now I can't start Firefox or Chrome. I'm having to use Microsoft Edge. I uninstalled Firefox and fresh installed. I disabled Kaspersky and tried to start Firefox. I am running Windows 10 on a new Asus laptop. My daughter has a new laptop running Windows 10 and Kaspersky and she's not having a problem. I can't click on the "Automatically add" link because I'm in Edge. I can't start Firefox.

Asked by fortworthsandi 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

The firefox desktop goes to black screen, no its not my computer. it seems to be whatever website i'm on it happens. and it effects any and all tabs being used.

I am using a brand new Dell XPS 13 9370 less then a week old. . Twice now I have left my machine unattended for a long period of time with the Firefox Quantum program on … (read more)

I am using a brand new Dell XPS 13 9370 less then a week old. . Twice now I have left my machine unattended for a long period of time with the Firefox Quantum program on screen. The first time was for 30 minutes, and then second for 3 hours. When the machine resumes out of sleep mode the screen goes black and I am unable to use the machine and am forced to do a hard reset to restart the machine. I have a second monitor plugged in both times. an Insignia 32" flat screen TV that is several years old. One time the TV screen went black and I was able to recover by unplugging the screen before the problem migrated to the laptop screen. Since I have uninstalled the Firefox program this issue has not re-occurred and it has been three days.

Asked by pwingert 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Has anyone seen firefox autoupdate conflict with a locked screen saver on Mac OS X... preventing user from logging in to system?

A number of times when I open my macbook pro, the screen is on, but black. There are no windows visible, not even the login prompt. I end up doing a forced power off in… (read more)

A number of times when I open my macbook pro, the screen is on, but black. There are no windows visible, not even the login prompt. I end up doing a forced power off in order to log in. Recently I saw that the display was in the process of presenting the login form, and also present was the Firefox autoupdate progress bar dialog. Everything seemed locked up... no updates to the progress bar, and the login form was not accessible. The only differences this time was that the screen saver display was not blocking my view of the display... but I could see just those two items, not the full desktop. Makes me wonder if there is some sort of conflict or race condition present when autoupdate is trying to run when the screen is locked. I have since turned off Firefox's autoupdate feature and have it set to 'prompt me'. Will have to wait for the next Firefox update to see if that had an effect.

I wish I had taken a pic of the screen in that bizarre state.

Asked by pdmiller 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox is causing slow down and crashing my iMac

After using Firefox for 30 minutes or longer Firefox slows and the cursor gets behind and jerky. Eventually will not respond and I have to reboot my iMac twice to clear t… (read more)

After using Firefox for 30 minutes or longer Firefox slows and the cursor gets behind and jerky. Eventually will not respond and I have to reboot my iMac twice to clear the problems caused by Firefox. I have deleted all internet caches, cookies and web content. I have done the recommended delete and update. It works for a day or two and then the problem starts over again. Firefox is definitely causing a problem and I am going to have to stop using it. Safari does not have these problems. iMac OS 10.12.6, Firefox 59.0.2.

Asked by PaulLundgren 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Sites using flash player make Mozilla Firefox browser freeze.

Sometime in the past 3 months, when I use Replay Poker's site almost every time, or occasionally when I use Angry Birds Friends on Facebook in Mozilla (both use flash), a… (read more)

Sometime in the past 3 months, when I use Replay Poker's site almost every time, or occasionally when I use Angry Birds Friends on Facebook in Mozilla (both use flash), and leave a poker table or the ABF game, it freezes my Mozilla browser. When using Replay's site this happens 8-10 times out of 10. With ABF, it happens 1 out of every 5-6 times I use it. I am unable to click on or in the browser window, and cannot close the browser with the x at the upper right of the window. The only thing that works at that point is to hold my mouse over my Mozilla icon in the taskbar, and when the small window icons pop up, I can close them using the x on the small icon. What seems to reset the browser is if I have two or more tabs open, and click the upper-right x while mouse hovering over the taskbar icon, getting the "close multiple tabs?" warning. If I click no, then the browser usually seems to reset and start operating normally again. Though, sometimes that still does not allow me to open a new flash window, so I have to completely close Mozilla and restart it again. I have noted a couple other mentions of this problem, but have yet to find a solution that works.

My graphic card drivers are updated. I am using the most updated version of Flash as well.

Asked by BigKK 1 year ago

Last reply by FredMcD 1 year ago

Can't Up Or Download, FFox 76.0.1 Freezes

I just had my OS reinstalled with Win 10 32 bit on my 64 bit system. When I try to up or download anything from the web, FFox freezes and need to exit it with End Task. C… (read more)

I just had my OS reinstalled with Win 10 32 bit on my 64 bit system. When I try to up or download anything from the web, FFox freezes and need to exit it with End Task. Could the 332 bit win 10 be the problem?

I tried it in safe mode, same problem.

are there some settings I can look at? I tried Chrome and no problem downloading, Hope someone can help I like FFox more then the others.

even when I go to clear cookies from a site like this one https://www.sandiegouniontribune.com/ by clicking the padlock icon, and select Clear Cookies and Site data, it freezes.

I can download and Save programs top right of the screen.

I did a clean install, and my issue still persists. Anything else I can try??

Asked by JoeFromSD 1 week ago

Last reply by FredMcD 1 week ago

  • Archived

Why does Firefox update search paralyze web connectivity?

Running the latest Firefox (51.0.1) in Windows 10. Every time Firefox searches for updates, not only will Firefox not open any web page, neither will Chrome (Firefox is … (read more)

Running the latest Firefox (51.0.1) in Windows 10. Every time Firefox searches for updates, not only will Firefox not open any web page, neither will Chrome (Firefox is my default). This a new phenomenon since a recent update. Any suggestions?

Thanks.

Asked by ethantb 3 years ago

Last reply by ethantb 3 years ago

  • Archived

Opening new tab (firefox 57.0) causing BSOD in Win 10 with BAD_POOL_CALLER code

Hi, as topic suggest I?m having BSOD crashes recently. They occur almost every time I'm opening a new tab on new firefox quantum (57.0). Other than that recently I've add… (read more)

Hi, as topic suggest I?m having BSOD crashes recently. They occur almost every time I'm opening a new tab on new firefox quantum (57.0). Other than that recently I've added new Monitor (Dell U2417HJ) to my setup. I've done driver check/updating using Driver Easy, but BSOD still occurs. Next, I installed BlueScreenView to scan the *.dmp file. It shows that last crash was caused by tcpip.sys driver. Here is a link to my *.dmp file: https://1drv.ms/u/s!ArPqFGF0mm6qmHYuADV-JbCiQYme Any help would be appreciated.

Asked by cagi 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Mozilla is hanging after a minute of running, It has to be restarted? I have updated to the latest Mozilla version, It is still happening, Solution please?

I have recently updated my Laptop with windows 10 update and after that Mozilla has started giving troubles. I have updated to the latest Mozilla version also. Even after… (read more)

I have recently updated my Laptop with windows 10 update and after that Mozilla has started giving troubles.

I have updated to the latest Mozilla version also. Even after that Mozilla is hanging after a minute of running, It has to be restarted?

Solution please?

Asked by Anuj79 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Task Manager shows FLOW and FIREFOX Using large amount of CPU, If I terminate FLOW it returns to normal, but comes back!

For the last week Task Manager is showing Firefox using lots of CPU, causing fans to come on in laptop, at the same time 'FLOW' is showing about the same high usage. I ne… (read more)

For the last week Task Manager is showing Firefox using lots of CPU, causing fans to come on in laptop, at the same time 'FLOW' is showing about the same high usage. I never installed Flow. When I 'end task' on Flow Firefox reverts to normal. But Flow reappears on it's own. If I remove Conexant Flow, it comes back again. Can anyone help? It also worries me why Flow should be using so much CPU, when (apparently) it is only a driver?

Asked by Hogan_Grenada 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox won't open at all >:( I've tried everything!

I am using an HP laptop and running the latest version of Windows. Firefox worked just fine about a week ago. However, after rebooting my computer the browser will not op… (read more)

I am using an HP laptop and running the latest version of Windows. Firefox worked just fine about a week ago. However, after rebooting my computer the browser will not open at all anymore and nothing is working. I click the app and nothing happens. I've tried running it as an administrator. I've tried using the RUN commands, nothing. I've tried uninstalling and each time it tells me that Firefox must first be closed before I can uninstall, but it never opens anything in the first place for me to be able to close it and so I have to reboot my computer all over again to even uninstall the app. This is extremely frustrating because certain online applications I use for work are only compatible with Firefox. I've tried deleting temp folders in the program data, nothing. Please help! You have no phone support and this is a very pressing issue!

Asked by jstnrssll 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox not responding I've refreshed firefox didnt work and started firefox in safemode got a unresponsive plugin window.

When I'm watching video on NFL.com the page freezes then at the top of the screen firefox (not responding) I have to close the page, stop the program. This started three … (read more)

When I'm watching video on NFL.com the page freezes then at the top of the screen firefox (not responding) I have to close the page, stop the program. This started three days a go. When ever Im watching videos online. I've refreshed firefox and started it in safe mode but the problem still happens.

Asked by Tony1 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox takes up 17% of CPU and 100% of Drive, Crashes computer

I cant even edit options, because any time I click on the firefox icon my entire computer freezes and I have to manually turn it off with the power button. I'm Running wi… (read more)

I cant even edit options, because any time I click on the firefox icon my entire computer freezes and I have to manually turn it off with the power button. I'm Running windows 10 on a dell laptop. I had to delete firefox completely and Microsoft edge sucks, please help :(

Asked by ffffff 4 years ago

Last reply by FredMcD 4 years ago