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  • Archived

Firefox 27 for Mac freezes images when screen is minimized. Won't restore. Never had this problem on earlier versions.

When I hit the yellow circle to minimize the screens, they often will not restore. May work for a while when Firefox first opens, then stops. Often have to force quit Fir… (read more)

When I hit the yellow circle to minimize the screens, they often will not restore. May work for a while when Firefox first opens, then stops. Often have to force quit Firefox. Also, when typing emails the speed can be very slow.

Running MAC OS10.6.8; over 221GB of hard drive available; 2 GB memory.

Can I go back to an older version or can this be fixed? I upgraded Firefox when I upgraded the operating system. Have gone back to Safari since FIrefox is now essentially unusable.

Asked by FHVillage 6 years ago

Last reply by guigs 6 years ago

  • Archived

firefox wont open please help

Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 32.0.3.5379 Application Timestamp: 54224e2c Fault Module Name: ntd… (read more)

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	32.0.3.5379
 Application Timestamp:	54224e2c
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea91c
 Exception Code:	c0000005
 Exception Offset:	00052df6
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	b4c7
 Additional Information 2:	b4c74252b02ba14273a3332638c80d68
 Additional Information 3:	71f9
 Additional Information 4:	71f9f4f54ef467b85417e0805553db89

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

Asked by craigbohling 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Why does firefox slow down or not respond when I check my yahoo account?

Nothing seems to fix this problem, even the new Firefox update. It's very frustrating and I hate to go back to using internet explorer, but may be forced to. It's like fi… (read more)

Nothing seems to fix this problem, even the new Firefox update. It's very frustrating and I hate to go back to using internet explorer, but may be forced to. It's like firefox "not responding" to yahoo. Please help!

Asked by drmike922 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

FF works on startup but will not open after closing until I reboot.

Until today everything okay. This evening tried to re-open Firefox and it would not. Rebooted computer & Firefox opened OK but after I closed it an tried to reopen,… (read more)

Until today everything okay. This evening tried to re-open Firefox and it would not. Rebooted computer & Firefox opened OK but after I closed it an tried to reopen, it would not start. Now it appears that Firefox will only open on a fresh restart of my computer. Running W-7 64 bit.

Asked by Ronnomad 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Flash Videos do not Operate

To begin with, The computer is WindowsXP Pro SP2, with fresh NVIDIA GeForce 6600 GT drivers version 295.73, and fresh directx version 9.0c Firefox is a fresh new install… (read more)

To begin with, The computer is WindowsXP Pro SP2, with fresh NVIDIA GeForce 6600 GT drivers version 295.73, and fresh directx version 9.0c

Firefox is a fresh new install, version 35.0.1 downloaded 2-4-2015 and virus checked There have been no preferences modified with about:config The user profile is new, all previous have been abandoned

Adobe Flash has been uninstalled, then reinstalled to the latest version. All plugins are disabled except OpenH264 1.3, Shockwave Flash 16.0.0.305, and Java SE U75 10.75.2.13

Video players partially load, but video never even begins to play.

I can load up Avant Browser Portable and they work exactly right, on the same computer. I can load Firefox 35 or 27 or whatever version on a different WindowsXP computer, and then the videos will work.

It is just the XP-Pro system that will never play videos in Firefox. I've tried all that I can think of besides reinstalling Windows itself.

How do I fix this problem?

Asked by blebadef 5 years ago

Last reply by guigs 5 years ago

  • Archived

In addition to mozilla being unresponsive several times a day, two days in a row I cannot close a tab or any tab. I have to restart my computer when this happen

Two days in a row besides mozilla being unresponsive several times a day, my tabs freeze. I cannot close them. I can tap on the "x" for the tab and it will not close. I … (read more)

Two days in a row besides mozilla being unresponsive several times a day, my tabs freeze. I cannot close them. I can tap on the "x" for the tab and it will not close. I have to restart my computer with all the tabs open. I only had two tabs open when it froze.

Asked by texasblonde 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Buttons not showing up after graphics card update

I updated my Nvidia GeForce 460 to version 347.88. I also had a Firefox update on March 13, 2015. Now my Back, Reload, Bookmark, Home, Hello, and Menu buttons will not sh… (read more)

I updated my Nvidia GeForce 460 to version 347.88. I also had a Firefox update on March 13, 2015. Now my Back, Reload, Bookmark, Home, Hello, and Menu buttons will not show up. My tabs are blocked out, and I don't have an New Tab nor Exit button on them. My Exit button for Firefox is about half normal, can still see the Min/Max and other half of the Exit button, but it seems shaded.

Asked by BubbaVC04 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

After watching Netflix for 1 minutes computer screen goes white.

After watching Netflix for a last 30 seconds to a minute my whole computer screen goes white and then restarts itself and asks me to type in my password. After that scree… (read more)

After watching Netflix for a last 30 seconds to a minute my whole computer screen goes white and then restarts itself and asks me to type in my password. After that screen my icon and name are on the screen with a bar below it which looks like its trying to load or update possibly. After this screen my computer goes back to the desktop like normal. This only happens when i use Firefox (38.0.1). I have tried watching Netflix in Safari and it works just fine there. Its weird that this is effecting my whole computer.

Asked by bjennings 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox & facebook freezing. Have to turn computer off to unfreeze. Factory reset Vista and still happening.

It seems to just be happening with Facebook but it freezes to the point that I cannot move the cursor. Ctrl alt del does nothing. The only option it to turn the laptop … (read more)

It seems to just be happening with Facebook but it freezes to the point that I cannot move the cursor. Ctrl alt del does nothing. The only option it to turn the laptop off completely and restart it. I have just gone through the process of a factory reset with Vista and the same thing is still happening. I synced Firefox before hand so is it my settings somewhere? I do have Adblocker, Ghostery and such installed too. I'm going to try Facebook on Explorer and see if it still freezes. I tried turning off the graphic acceleration thingy as someone suggested in another forum but it still happens. I can't believe that it is simply the laptop overheating as it seems to be so focused on just one site. Many thanks in advance to you all for help!

Asked by ElizabethL 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I have tried to fix the issue can someone please help me

I am trying to get on my atitesting.com After I log into the site it redirects me and asks me to download firefox windows 10 and/or another thing. I have downloaded firef… (read more)

I am trying to get on my atitesting.com After I log into the site it redirects me and asks me to download firefox windows 10 and/or another thing. I have downloaded firefox and it is not working. I went to my security and my firewalls and they are allowing firefox to access the internet. Please help me.

Asked by MG010107 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox freezes whenever I TRY to print in Win10, didn't happen in Win 7.

My print drivers are fine, work with all other applications. I was able to print with Firefox under Win 7, since I upgraded to Win 10, every print request results in a fr… (read more)

My print drivers are fine, work with all other applications. I was able to print with Firefox under Win 7, since I upgraded to Win 10, every print request results in a freeze and the message that Firefox is not responding. I reset the print function in Firefox per the article mentioned in the print problem trouble-shooting tips, it did nothing to resolve this problem. Please help.

Asked by Tbone85 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox will not start. I fresh installed. Tried opening with adminstrative status.

Yesterday I added Kaspersky antivirus. Now I can't start Firefox or Chrome. I'm having to use Microsoft Edge. I uninstalled Firefox and fresh installed. I disabled Kasper… (read more)

Yesterday I added Kaspersky antivirus. Now I can't start Firefox or Chrome. I'm having to use Microsoft Edge. I uninstalled Firefox and fresh installed. I disabled Kaspersky and tried to start Firefox. I am running Windows 10 on a new Asus laptop. My daughter has a new laptop running Windows 10 and Kaspersky and she's not having a problem. I can't click on the "Automatically add" link because I'm in Edge. I can't start Firefox.

Asked by Sandi 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Why firefoxs stops at You Tube? Am working with Windows 10.

Whenever playing YT after a while Firefoxs starts becoming choppy or suddenly there is no sound any longer. Than the video stops and nothing works unless I restart my lap… (read more)

Whenever playing YT after a while Firefoxs starts becoming choppy or suddenly there is no sound any longer. Than the video stops and nothing works unless I restart my laptop.

Asked by AntoineBERBEN 5 years ago

Last reply by Seburo 5 years ago

  • Archived

Browser very frequently freezes for a min or 2; often, turning circle gets thick, screen fades, then crashes; is this Firefox?

1) When viewing web sites, I'll try to pull down the screen with my mouse, but the screen is frozen! I keep tugging (just a way of fidgeting, because it doesn't make a d… (read more)

1) When viewing web sites, I'll try to pull down the screen with my mouse, but the screen is frozen! I keep tugging (just a way of fidgeting, because it doesn't make a difference; I just have to wait) and finally, after maybe 30 seconds or more, it comes back to life, and I can move my cursor. Only to freeze up again. And again. And again....

2) Sometimes the twirling circle gets very thick, and then everything freezes. Also, the screen fades out. Finally, it crashes.

Is Firefox at fault? Or something else? (I'm using Windows 7, and Firefox 40.0.3.) And what can I do about it? This isn't a new problem, but it seems to be much worse lately.

Asked by DoriaLori 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

FF 41 keeps (not responding) Yes I have done the refresh update many times. The prevision of FF did not do this on the same computer and WIN 10. Any ideas?

Since upgrading to FF 41 I am plagued with constant non-stop (not responding) error. Which of course requires FF to be shutdown and restarted. The previous version of FF … (read more)

Since upgrading to FF 41 I am plagued with constant non-stop (not responding) error. Which of course requires FF to be shutdown and restarted. The previous version of FF on the same computer and running WIN 10 did not have this problem. This problem started as soon as I upgraded to FF 41.

Asked by airtightatl10a 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox freezes constantly due to flashplayer on windows 10 after Microsofts latest update for flashplayer vulnerabilities.

I've used firefox as my default browser for years... And for years it has had issues with flashplayer crashing and reloading the page. However on windows 10 (x64) it no l… (read more)

I've used firefox as my default browser for years... And for years it has had issues with flashplayer crashing and reloading the page. However on windows 10 (x64) it no longer gives me the message that flashplayer has crashed nor does it reload the page. It just completely locks up firefox, which yes is a bit annoying, unfortunately since the latest update for windows 10 (a flashplayer update for internet explorer - which I never used) this freezing has gotten so much worse I cannot even load any pages that have any videos or anything that has anything to do with flash player - within seconds my browser just locks up. It was doing this before the update but it was pretty much spaced out maybe every couple of hours sometimes every 30 minutes or so if I had multiple tabs open. But that is no longer the case. One tab open and I freeze instantly, I have tried reinstalling flashplayer but it's made no difference, sadly I cannot do a system restore for some odd reason my windows 10 does not seem to create any restore points (although it is configured to). I have uninstalled and reinstalled both flashplayer and firefox and neither helped; so hopefully someone has a solution?

Asked by SeriouslySonya 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox not responding I've refreshed firefox didnt work and started firefox in safemode got a unresponsive plugin window.

When I'm watching video on NFL.com the page freezes then at the top of the screen firefox (not responding) I have to close the page, stop the program. This started three … (read more)

When I'm watching video on NFL.com the page freezes then at the top of the screen firefox (not responding) I have to close the page, stop the program. This started three days a go. When ever Im watching videos online. I've refreshed firefox and started it in safe mode but the problem still happens.

Asked by Tony1 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

When opening and printing Adobe files in Firefox (using Reader or Acrobat) it causes Firefox to freeze and stop responding.

We use the Adobe plug-in to open and print multiple PDF files from Firefox everyday. Staring last week every time we try and print a PDF file from Firefox it causes Firef… (read more)

We use the Adobe plug-in to open and print multiple PDF files from Firefox everyday. Staring last week every time we try and print a PDF file from Firefox it causes Firefox to freeze up, and the only option is to end the program. This is happening on multiple different computers. Two of the computers use Adobe Reader and have the most current version, one of the computers is using Adobe Acrobat version 10.1.15. We have tried all of the basic fixes (i.e. Restarting the computer/browser, starting the browser in safe mode, using the Refresh Firefox option, clearing the cookies and cache, disabling the plug-ins, etc...) nothing seems to be helping. Any insight into how to resolve this problem would be much appreciated.

Asked by mmullens23 5 years ago

Last reply by FredMcD 5 years ago