Firefox Support Forum

Hi Firefox team,

First of all thanks for this amazing product.

I hope you are aware that drag and drop to Outlook 365 (online version) on Firefox browser v99.0.1 is not possible.

Regards,

If Firefox is open and running, then the firefox icon is an orange fox. I Firefox is closed and not running, then firefox icon is a square white paper (generic icon). This problem did not exist in all previous editions of firefox, only in firefox 100. Help.

I am currently using facebook on firefox on my apple computer (mac os catalina 10.15.7) . It says firefox is up to date. For some reason facebook doesn't open and only a white page shows. I restarted firefox in safe mode and it still does not work. I cleared all history and cleared cookies. I restarted my computer. I am not a computer genius but is there anything else I can do to clear this issue?

Thanks

just updated to version 100, and now my work is stalled because I can't play online training videos (that it's my job to create, so need to publish and preview them online). The audio plays, but the video does not. Interestingly, when I navigate away from the tab, the visual still refreshes to the progress point in the video, but still does not PLAY the video.

I can share this example test link for example: https://360.articulate.com/review/content/e704e58f-e30a-4ddb-9f78-34138c1b5e3e/review

Is there a way to downgrade to the previous Firefox version?

Hello, yesterday my Firefox started exhibiting very weird problems. Websites often fail to load and I get a We're having trouble finding that site, which I pass by refreshing the page, sometimes it takes one refresh, sometimes even 5-6. The tabs also crash randomly (this started happening today). Other web browsers do not exhibit that problem. I tried: - clearing cookies and site data - refreshing Firefox - re-enabling Firefox in the Firewall - completely reinstalling Firefox - restarting my router - the problem also happens in Troubleshoot mode

Ive sunk a lot of hours into trying to fix this problem, but it always comes back. Any help would be appreciated. Thanks!

This happens with all browsers. I need a software but it needs to find firefox.exe I have tried changing the name of the firefox exe but then the software wont work. It flashes white and it shuts down.

Firefox has seemed unstable for a few months now, but in the past weeks even more so. It crashes often, and has usually crashed when I come back to my desktop after a few hours or the weekend. Today it has crashed on me at least 10 times. It does not seem to relate to a particular website or activity. It is becoming so difficult to work with that I am going to have to go to Chrome or something else if it's not fixed. I saw on other similar complaints where you asked for crash reports, so am pasting some info below. Note that the first few from today don't start with bp and also will not "submit." Report ID Date Crashed add2aca9-40fa-43d0-9d34-84c7ab2467db 5/5/2022, 4:56 PM d6de53d2-8b0c-4586-a2d8-6b852c757357 5/5/2022, 4:56 PM 82947986-41c4-44d6-bebd-af4daf970b0f 4/14/2022, 5:46 PM 3666f83f-b93c-4498-ad38-fc1d2c5f7986 4/5/2022, 2:57 AM 2d9a166c-6164-4578-b121-3545f678c804 4/5/2022, 2:57 AM d15c3cbe-ccb0-4444-8d8d-148ebe91954d 3/9/2022, 1:32 PM Here are a few of the most recent ones with "bp" at the beginning: Report ID Date Submitted bp-1dc6f983-80c1-4965-9258-c48bc0220506 5/6/2022, 5:23 PM View bp-91f26002-bd55-4b36-9b2b-cf1cb0220506 5/6/2022, 5:23 PM View bp-97f5b208-bd8a-4d37-b868-e0a5e0220506 5/6/2022, 5:23 PM View bp-6de03985-cd2a-4cda-8b97-99f4e0220506 5/6/2022, 5:23 PM View bp-ccaa4a79-37af-4c35-a95f-a35f00220506 5/6/2022, 5:23 PM View bp-0f7fc1f3-0cd3-4651-a03a-c05f10220506 5/6/2022, 5:23 PM View bp-830903a6-f5ec-464f-98ec-4b2e20220506 5/6/2022, 5:23 PM View bp-ab786c02-c1a4-4702-898a-f5e490220506 5/6/2022, 5:23 PM View bp-1017715c-b146-4467-b521-dc5540220506 5/6/2022, 5:23 PM View

Firefox pretty regularly does updates (often after it has crashed), so it is not that I've got an old version or something.

Firefox 100.x - new download - while loading says it's already open when it's not. Meaning that I force quit the app out of the running apps, and cleared all background processes named firefox ... or mozilla ....

I deleted the app and reinstalled but no better.

The app just don't load up.

Stick with Brave? What do you advise?

When I try to upload a file to a website it cancels after about 8-10% completed. I was able to upload the same file to the same website in Microsoft Edge without any issues. I checked my Firefox update history and I see that it updated to 100.00 yesterday 5/3/22.

scrolling via up/down keys do not work on half the webpages i vist. other browsers scroll just fine, but not firefox. i want to continue using firefox, but like many others i know, i will stop using firefox is this issue cannot be resolved.

assistance re this issue would be appreciate, thank you

Hello! I've been using Firefox as my daily driver web browser for at least a year, first on Windows and now more recently on Linux (specs below). The PC itself is the same, the only thing to change was the OS. Ever since moving to Linux, I've had this problem with crashing. I have two monitors and I will usually snap the browser to half of one screen while I do other things on the rest of my display space. However, most of the time when I try to drag the browser window off of its half of the screen, all of my Firefox windows crash, with an error message about not being able to send a crash report (see attached image). This has been happening with multiple browser versions, both the official repository release as well as the Flatpak. No other application has behaved like this.

System details: OS: Manjaro Linux x86_64 Kernel: 5.17.1-3-MANJARO x86_64 DE: Plasma 5.24.4 WM: KWin CPU: AMD Ryzen 5 1600X Memory: 15982.8 MiB GPU: AMD Radeon RX 6600 XT (amdgpu driver in use)

After recent latest update 99.0.1 Mozilla is slow to start. It seems to hang. I use Google as my homepage. Am Windows 7, 64 bit. I tried refresh and made Mozilla my home page. No difference. Chrome opens fine. Was really disappointed with refresh. It dropped a number of icons for shortcuts on my desktop - ????? which were a real pain to replace because making shortcuts with Mozilla is not possible without changing the User Account Control setting in Control Panel which I was unaware of but found after searching for 1/2 hour. I have no idea when this changed nor why it did on the Mozilla side because I have been using Windows 7 for 12 years. I am sending this using Chrome as my browser.

Hi everyone ! I am having trouble in accessing the internet through Firefox. Other browsers on my computer works, only firefox is having this error. I am not sure what may have caused this. I access the internet through WiFi, I don't use VPN and didn't change the DNS settings. I have also updated to the latest version of firefox, but this error still persists. In the screenshot, I was trying to access youtube.com, but this error persists on any other websites that I try to access including mozilla.org. Please let me know how to fix this error. Thank you !

From what I understand firefox now supports subtitles in picture in picture mode but when I use it for youtube it doesn't work. I have enabled the captions in the advanced settings and I have tried it with all my addons disabled.

After update I am no longer able to open a new tab with the "add new tab"button, nor with the Ctrl + T command. A new tab will open if right clicking on a Link on page or search result and selecting/scrolling to "open in new tab". Win 7 (64bit) , FireFox Browser build 100.0(64 bit)

Firefox will NOT allow the search facility within Monrovia Plant Nursery to work.. it seems to be stuck in an endless loop. I did find, however, that Microsoft's EDGE works perfectly without any problems. Since I rarely use any internet browser other than Firefox, please HELP!