Firefox Support Forum

I am running Firefox 122.0 on Ubuntu 22.04. When I have a decent number of tabs open, firefox will often randomly decide to lock up completely. GUI is almost entirely unresponsive. I can right click the menu bar area and get the Menu Bar/Bookmark Options/etc. context menu, but it's also screwed up (2 options that are normally there are completely missing). This has occurred for a year or so. Originally, I used the snap version but recently backed up and switched to installing from .deb. Still the same issue. I saw recommendations for turning off hardware acceleration, and that didn't prevent the problem. Running `top`, I see that I always have plenty of memory (at least 10G free) free and worst case 1 thread is being run 100% but the others are hardly being utilized. No crash reports are generated (I will pkill firefox to stop it). Addons and extensions are all disabled.

I recently realized that hitting the windows key with firefox frozen will allow the web page to show again, but it's back to frozen. I keep hitting the windows key, and it will unfreeze just momentarily to show me the current webpage that is up. I can also Ctrl+N and open a new window, and the new window works perfectly fine independent of the completely frozen first window.

I've tried to login to Falcon using my usual Firefox browser and it's struggling to load and just whirling around.

It was working fine before Christmas, so has been an update from Mozilla that's causing an issue and do you have any recommended fixes.

Thanks

Joanne Fryer

I keep getting a message that says on YouTube "experiencing interruptions, find out why?'. The videos pause and are choppy. When I click find out why, it's telling me to turn off my high resolution. I don't even know how to do this. My tower is connected to a samsung hd smart tv, that serves as my monitor. I have a wireless keyboard and mouse. The message is constant - all day long, every day. Can you please help me fix this problem. I am a paying member of YouTube Premium. Thank you.

Mike Harold [removed email and phone# from public support forum]

Hello,

I am experiencing a persistent issue with web browsers on my Lenovo Legion T5 26IAB running Windows 11 Home. Regardless of whether I use Mozilla Firefox, the browser frequently crashes. This happens at least once a day, and it seems to be unrelated to the number of tabs open or the specific content being viewed. I did the help -> diagnose mode without plugin and it crashed too, im not sure what this is realted to.

The crashes often present with an error message suggesting a failure in the new tabs or trying to load a old one, despite the fact that my system's RAM usage is typically around 60-70%. I have already updated the BIOS, Lenovo drivers, and NVIDIA graphics drivers, but the issue persists.

I'm seeking advice on what might be causing these browser crashes. Is it possible that there's a compatibility issue with Windows 11 Home? Could it be related to the graphics card or its drivers, even though they are up-to-date? I have not changed the power cable from my old PC; could this be a factor?

Any insights, suggestions, or similar experiences would be greatly appreciated. I'm trying to determine if this is a hardware issue, a driver conflict, or something else entirely.

Thank you in advance for your help.

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify.

Every time I try to play a song on the browser version of Spotify, it cycles through several quickly without playing anything and eventually displays an error message that says: "Spotify can't play this right now. If you have the file on your computer you can import it."

I've seen others with similar issues (https://support.mozilla.org/en-US/questions/1431659) but the suggested fixes aren't working for me. My Firefox is up-to-date, I have DRM controlled content enabled, as well as the Widevine Content Decryption Module.

Looking for any suggestions!

Windows 10 Pro v 22H2 Firefox 121.0.1 (64-bit)

I have tried preventing Firefox from autostarting with Windows start up by examining these potential program starting locations:

Firefox-Settings-General: "Open Firefox automatically when your computer starts up": Option not available about:config - toolkit.winRegisterApplicationRestart - set to "false" No listing for Mozilla or Firefox in Windows 10 "Startup Apps" settings page No listing for Mozilla or Firefox in Windows 10 msconfig.exe/System Configuration-Startup No listing for Firefox in Windows 10 Task Scheduler No Firefox program in Windows 10 - %appdata%\Microsoft\Windows\Start Menu\Programs\Startup folder All Firefox extensions (2) are disabled

Where else should I be looking? Thank you

Just today a web based TV show has stopped playing, the circle spins for a moment (as if it was loading) the circle then just vanishes and nothing plays.

I am running Win 11, I have successfully had the video play in Edge and Brave.

Firefox however is being stubborn and refuses to play

I have many webpages open in many browsers and tabs. From time to time, FF locks up, and then the PC locks up, and the only way to resolve it, is to restart (eg: reboot) the PC.

google.com will not come up on android version of firefox. BUT if a search was already done that google page will com up. I open firefox type google.com in the search bar, but nothing i go into past history click on a previous search an boom google.com comes up

cleared all browser history stuff uninstalled reinstalled etc

UbuntuStudio 22.04 uses the Firefox Snap package by default. The latest automatic update does not display pages correctly in normal mode, but does work correctly on Safe Mode. Snap.io lists only the latest version of Firefox so I was unable to ask snap to revert to the previous release (prior to 5 Mar 24) and by the time I had tried to investigate the previous version was no longer cached. I did not see a way to force a fresh download of firefox from the latest channel on snap.io.

I tried the snap beta channel for v124, but that exhibited the same problems.

I tried adding a symbolic link to colors.css after seeing firefox complaining that it could not be found when started from the command line. That removed the error/warning message but did not clear the problem with normal mode.

I use the en-GB locale extension only. The technical details about my PC are as follows:

• Operating System: Ubuntu Studio 22.04
• KDE Plasma Version: 5.24.7
• KDE Frameworks Version: 5.92.0
• Qt Version: 5.15.3
• Kernel Version: 6.5.0-25-lowlatency (64-bit)
• Graphics Platform: X11
• Processors: 12 × AMD Ryzen 5 7600 6-Core Processor
• Memory: 30.5 GiB of RAM
• Graphics Processor: RAPHAEL_MENDOCINO

I have now downloaded v123 and installed it in my local home directory, and that version is working well. I have removed the firefox channel via snap. It is likely to be a fault in the construction of the snap for v123 that was not present for v122 prior to 5 Mar 24.

I use Mozilla as my browser on Windows 7. When I click on Mozilla I get an Error page which reads, " Server Error in "/" Application. Runtime Error. Not sure how to fix this. Can you help. Thank-you

My Dell Laptop INSPIRON 3793 running the Firefox/Mozilla Browser when I stream in Youtube or LiveNews periodically goes into the images in the photos I uploaded here. I am compelled to do a hard restart. I have been working with Dell Technical Services and they indicate they have no history of this issue. I am running Windows 10. My system has all technical updates including current drivers . I really do NOT want to move off FireFox but I getting pressure to run another Browser and wait and see if the problem surfaces. Is there any history of this issue with this Firefox. Any help or insight you can provide would be greatly appreciated. Thank you, Cate Brown

Hi,

I'm getting errors when trying to make online card payments with Firefox. Things like, Invalid card number, not being able to type number in box provided, (No Cursor). It works ok on some sites but not others. However, if I switch to the Edge browser all transactions work perfectly. This has been happening for some time (Windows 11). I'm thinking this could be a bug but not sure.

Trevor

When I open firefox it opens on the "success" page it should open on my selected page Yahoo.com

this happened after I ran the "refresh firefox" option