Firefox Support Forum

Hello,

I need your help because i can't find solution to problem. On my apple macbooks air m1 i experience a very annoying thing:

Often while i'm scrolling on websites smooth scroll animation get choppy/sluggish for few moments and lagging. It's like animation is FPS dropping during the scroll. I tried lot of things on both device:

- tried without extensions - created new profiles - use without syncing data - disabling hardware acceleration (gets worst) - disable smooth scroll in settings (get worst) - completely remove firefox with AppCleaner and reinstall it - Reinstall macOS and just install firefox alone. I tried latest Ventura and Sonoma

I don't have clue why this happening but ruin user experience very bad. With Safari everything is fine and smooth. On my wife's device (macbook air m3) have same issue.

Do you have any idea how can i fix it?

Currently, I use Firefox version: 116.0.2 or v117.0 on Ubuntu 20.04.6 LTS.

I encountered a phenomenon like this:

• When I logged in to the application, in the tab I was working on, the Firefox session memory was lost (don't open new tabs)

Steps: 1. Login to the application 2. Operate on the screen 3. Navigate to other URLs, but still on this tab 4. Session storage was lost

What is the cause of this phenomenon? How can I fix it?

When using multi-point headphones (I'm using open-runs) that are connected to my Windows 10 computer, while Firefox is open, the headphones think that audio is playing, even when it is not.

Closing Firefox fixes the issue, but playing any music from youtube/soundcloud and then pausing it does nothing to tell the multi-point headphones that audio is no longer playing.

Any help on getting Firefox to not do this is appreciated.

Hello, I have been looking at my traffic and discovered that my firefox for some reason does multiple DNS queries for the same domain, usually 6 times or 3 times, why is that happening I have checked with chrome and it does only 1 request per domain name.

I have attached a wireshark dump, the response is there instantly in very few ms yet it keeps querying the same name again.

My version is 115.3.1esr (64-bit) I have checked in about:config with dns and couldnt find anything relevant.

Fehler: Gesicherte Verbindung fehlgeschlagen

Beim Verbinden mit chainsofwisdom.com trat ein Fehler auf. PR_END_OF_FILE_ERROR

Fehlercode: PR_END_OF_FILE_ERROR

   Die Website kann nicht angezeigt werden, da die Authentizität der erhaltenen Daten nicht verifiziert werden konnte.
   Kontaktieren Sie bitte den Inhaber der Website, um ihn über dieses Problem zu informieren.

Weitere Informationen…

i am the admin of this website and i want to visit it

Are there any reports of erased history lately? Perhaps since v122.01? I had history that goes way back.

I few of my profiles have a month's worth I don't sync. I have these two profiles in particular that are quite distinct from one another. Nothing in common, but both only have history for the past two days. None of my related settings have been altered.

I tried replacing places.sqlite from backups, but unless they were backed up that way, it did not help.

Hi I have been using Firefox for the longest time and never had any issues, recently whenever I try to open the browser it crashes, I am currently using an early 2011 MacBook Pro, funny thing is all the browsers are crashing apart from the crappy safari. Is my hardware too old?

Pretty please help !!!

Every time I browse incognito mode and download files (pdf mostly), then I exit the browser and my files disappear from the Downloads folder in Windows 11. It has been like this for a long time now. I have to remember to cut and paste them to another folder before shutting the browser down, but when I forget it's annoying. Can this be fixed?

When I'm viewing a PDF from within Firefox and try to print the page, it shows a smaller version between 1/2-3/4 of the size of the paper. I have "fit to page selected" and this doesn't change it. I try a larger than 100% scale and this doesn't change it either.

However when I download the pdf and pull it up using Acrobat it allows me to print full page, fit to page, scale, etc no problem.

Initially I thought it was my printer, but I removed and reinstalled the drivers for the printer and I don't have this issue with any other program except for printing from Firefox. It's almost like the Firefox browser has too small of a page default set so that it's fitting to a page, but the page is smaller than 8.5x11 printer paper.

How do I fix this?

when I click on links to take me to website through my email in Thunderbird that I will get an error message that reads "we could not verify the certificate, reason=wronghost"

Do you get the error in Thunderbird or in the browser? What browser?

   But, if I copy link and copy into browser it works fine. 

Is that the same browser as the one which opens when you click the link in Thunderbird (a.k.a. your default browser)?

In answer to these questions: I use Chrome or Duck Duck Go. Duck Duck Go is my default browser. If I copy and paste link from email in browser it opens, but if I click on link in email I get the error message above. Also when you reply the email is a do not reply email so I can't reply back. Please include a good email so I can answer any questions you may have. Thank you

Using Mac OSX El Capitan 10.11.6 and Firefox 75.15.0 esr

I have a number of desktops defined in "spaces" and each app goes into one. Something odd has happened with Firefox.

When I select a different Window from the Window dropdown, or from the Dock, sometimes there is a "sliding sideways" effect.

And if I go into Firefox by going to the Dock and tapping its icon - it goes to one window; BUT if go to the Dock and tap again, it changes to another window. I think, always the same two.

So its sort of behaving like "spaces" does, but when I view all the "desktops" in the selection view at the top of the screen, I only see one containing Firefox windows.

Its really annoying when the window changes like that, and I don't know how to get them into a single grouping. I have quit & reopened many times, but it persists.

If I knew which of the Firefox Windows were in each of these glitchy "pseudo-groups" then I might quit all of one group, and then re-open them. Not sure if there are just two such pseudo-groups, or more.

After switching to Firefox from Chrome, after Chrome started acting wierd, especially when it came to youtube, I haven't been able to pay for Ubereats deliveries, all that happens is it stays on the checkout page. making me bring up my phone and pay that way as I can still use the basket I put together.

Tried to report it to Ubereats but whoever was on the other side of the chat, seemed to think the problem was with the phone app and closed the ticket without solving anything.

How someone here can help figure out why it's happing.

I've already tried disabling my adblockers and security, no luck

I've attached my list of extensions just in case

Hi, lately I have been having issues with updates. When Firefox browser in MacOS gets update, it ask me to sign in to all platforms again. This wasn't the case at all before.

Looking forward to the responses.

Thanks!

The PTL network stopped working for playing live tv, it's the only live broadcast I have trouble with, all other PTL network features work fine, it does not matter what performance setting is used.

Pls look to my crash reports and help me know what is their source. Thanks!

bp-5d83f21d-e9a3-4919-b261-b32e00240306 3/6/2024, 3:48 PM bp-c29bc46a-766a-431e-8c6f-a3f240240306 3/6/2024, 3:48 PM bp-db463552-8944-477d-ad07-463320240306 3/6/2024, 3:48 PM bp-01ee8ef8-42d1-4bdb-bc39-2e9270240306 3/6/2024, 3:47 PM bp-3a2d5212-a83e-483f-9e41-090c20240306 3/6/2024, 3:47 PM bp-98d7ca67-4a45-43a1-86d9-d6e880240306 3/6/2024, 3:47 PM bp-599d5639-26c7-492a-b31a-0bdbe0240306 3/6/2024, 3:47 PM bp-994482af-c279-4c2f-b967-f6f3d0240306 3/6/2024, 3:47 PM bp-02499e5e-79dc-4fc0-a02f-abd540240306 3/6/2024, 3:47 PM bp-09dd2f32-6f81-40c0-86a9-cee6b0240306 3/6/2024, 3:47 PM bp-74f14713-2705-4a71-b5b9-612360240306 3/6/2024, 3:47 PM bp-2815fc45-eb90-42d9-86e5-1867e0240306 3/6/2024, 3:47 PM bp-148a9269-9d10-485e-9c28-a00640240306 3/6/2024, 3:47 PM bp-315298c1-89e9-432d-9250-83c0c0240306 3/6/2024, 3:47 PM bp-eb2801f1-e21f-4cba-a751-355810240306 3/6/2024, 3:47 PM bp-27fe08e8-d48d-43a5-8949-8fc9c0240306 3/6/2024, 3:47 PM bp-e3816a84-2a64-4884-9785-890430240306 3/6/2024, 3:47 PM bp-ddf9b1d1-0c22-4b10-a464-95a690240306 3/6/2024, 3:47 PM bp-9542834e-ed41-4472-8b4b-302950240306 3/6/2024, 3:47 PM bp-5863fd88-99ef-4585-8b4e-9bb630240306 3/6/2024, 3:47 PM bp-fd632df5-fd19-40f8-b135-828510240306 3/6/2024, 3:47 PM bp-66021aa4-59be-4cf8-868c-3fd350240306 3/6/2024, 3:47 PM bp-13f0ad37-f261-4606-a1f7-4c4e80240306 3/6/2024, 3:47 PM bp-1a2c650b-c31a-43da-8b9f-682200240306 3/6/2024, 3:47 PM bp-da787002-0383-4868-893e-4a0700240306 3/6/2024, 3:47 PM bp-46a3db01-ff24-4928-9764-967230240306 3/6/2024, 3:47 PM bp-ac5237a3-de5c-4792-b538-6b7c60240306 3/6/2024, 3:47 PM bp-40d0daac-0252-4a0a-8218-ddd850240306 3/6/2024, 3:47 PM bp-9513a448-1a8d-43c9-92b4-dbe840240306 3/6/2024, 3:47 PM bp-cc5335ed-c6b2-4ea5-a995-5b7eb0240306 3/6/2024, 3:47 PM bp-386cb76c-58fd-4b87-890e-c667e0240306 3/6/2024, 3:47 PM bp-e6250204-bb22-4553-8749-bf24a0240306 3/6/2024, 3:47 PM bp-21f46e8b-d57f-4509-9cc4-8451d0240306 3/6/2024, 3:47 PM bp-8a894fc7-3ca5-4565-895c-0a1fe0240306 3/6/2024, 3:47 PM bp-6e3f7365-83e4-4a91-8980-5bd180240306 3/6/2024, 3:47 PM bp-7dcbc8ab-9cae-4425-af0d-f8ea90240306 3/6/2024, 3:47 PM bp-57ffa8fb-e7ce-405b-9529-feb010240306 3/6/2024, 3:47 PM bp-81972970-d971-4eb6-b092-18e2d0240306 3/6/2024, 3:47 PM bp-52fa8779-f0cc-4277-8284-c3eef0240306 3/6/2024, 3:47 PM bp-1e71647e-3b6c-4bcc-9a88-884ea0240306 3/6/2024, 3:47 PM bp-4f49ddb5-ffd7-4711-a838-449d50240306 3/6/2024, 3:47 PM bp-80034189-481a-4666-9754-953b60240306 3/6/2024, 3:47 PM bp-8c0f5af5-b04f-4b1f-8bf3-53f190240306 3/6/2024, 3:47 PM bp-825c7fb6-7152-4f25-8510-43fb60240306 3/6/2024, 3:47 PM bp-ed4d6796-171d-4575-801a-413ad0240306 3/6/2024, 3:47 PM bp-f9a4a401-3caf-46a6-b848-2ec100240306 3/6/2024, 3:47 PM bp-4585d2ef-8d76-4571-a0fe-42ae10240306 3/6/2024, 3:47 PM bp-cef10afe-7b8e-460c-9850-a78da0240306 3/6/2024, 3:47 PM bp-da26ef80-829b-4a5c-bc69-adff20240306 3/6/2024, 3:47 PM bp-553d4953-8daa-4aa3-871d-b4a320240306 3/6/2024, 3:47 PM bp-d0a8c30f-8001-45c6-b753-afb960240306 3/6/2024, 3:47 PM bp-8142916b-dde8-474c-8976-c5a590240306 3/6/2024, 3:47 PM bp-f6fdd332-9194-40f1-b82d-b20890240306 3/6/2024, 3:46 PM bp-9715ac82-1b25-4213-8538-856be0240306 3/6/2024, 3:46 PM bp-c2ec12c7-5f43-4bd9-90b0-bcdfb0240306 3/6/2024, 3:46 PM bp-7c0ae240-89ca-4819-8ad4-2be070240306 3/6/2024, 3:46 PM bp-ed85bac6-1b97-4931-aa60-2a23b0240306 3/6/2024, 3:46 PM bp-065ccb10-12ce-46df-9a4e-f84460240306 3/6/2024, 3:46 PM bp-ee959d30-d612-4430-bf6b-971f90240306 3/6/2024, 3:46 PM bp-77a446c9-eb27-4709-ada6-e65ac0240306 3/6/2024, 3:46 PM bp-900dc7fa-1197-4a55-8184-43c3d0240306 3/6/2024, 3:46 PM bp-3dbeea17-f3ad-4c9b-9604-b13b50240306 3/6/2024, 3:46 PM bp-0f6526b7-5e27-48ba-81d2-f4bca0240306 3/6/2024, 3:46 PM bp-cb23ba2b-a3f1-47be-ae1e-18b730240306 3/6/2024, 3:46 PM bp-055f554e-a296-4764-bb94-6a1b90240306 3/6/2024, 3:46 PM bp-c6eb1acf-2b8f-487d-adfc-4e6de0240306 3/6/2024, 3:46 PM bp-a19e5f1c-0965-481c-8faf-172460240306 3/6/2024, 3:46 PM bp-00657e48-d180-4439-b649-1025d0240306 3/6/2024, 3:46 PM bp-979b2b67-4199-451e-9460-00a180240306 3/6/2024, 3:46 PM bp-227e43ba-6989-4b16-8cb6-05fa90230322 3/22/2023, 8:00 PM bp-2f678ce7-907b-400b-9960-d59270200531 5/31/2020, 3:5

The last few days Firefox 115.8esr started to give me a "Gah. Your tab just crashed." whenever I try to load somes pages, also sometimes it shutdowns as soon as a video is played in youtube.

Here's recenet Submitted Report IDs:

bp-de0d03ed-13d4-4dbf-9180-264f60240306 3/6/2024, 11:11 PM bp-1d1c1723-da9c-4a10-aec4-f3e450240305 3/5/2024, 3:34 AM bp-705c466c-f051-4ec7-a787-b71ae0240305 3/5/2024, 2:14 AM bp-c9656a28-c95e-4536-9339-7ddbe0240304 3/4/2024, 11:23 PM

Thanks in advance for your help.

PS/ disable hardware acceleration in Firefox, didn't fix it.