HI I am using win 10 with the latest version of firefox. Yesterday when I booted into windows and started firefox it promptly crashed. I had made no changes either to the… (read more)
HI I am using win 10 with the latest version of firefox. Yesterday when I booted into windows and started firefox it promptly crashed. I had made no changes either to the system or firefox in several days. Since then I have been unable to get it started except in safe mode and am therefore unable to enter troubleshoot mode. I tried my previous restore points but system restore failed with each one. I have run malewarebytes, adwcleaner and a couple of other programs but they all found nothing. My drivers are all up to date. As a last resort I did a clean uninstall of firefox and manually deleted the firefox folder. I downloaded a new installer from your site only to find that it crashed during install. However, using safemode, I did get it installed but it still crashes in normal mode. Below I've listed the last two crash ID's from the old version as well as the ID from the new one. bp-08805de5-865c-4c55-af1f-c79720211123 old installation bp-d76380c7-9f34-467e-a347-34a180211123 old installation
bp-a09ec77d-868b-4670-a455-ed2d60211124 from new installation
I would be grateful for any help as Firefox is the only browser I tolerate on my OS. If you need any further information I would be happy to oblige.