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Missing email contact list

After I updated Firefox to 80.0.1 (64-bit) on my Win. 8.1 laptop, I can no longer access my ATT Yahoo Mail contacts list. The list is empty. The same thing happened on… (read more)

After I updated Firefox to 80.0.1 (64-bit) on my Win. 8.1 laptop, I can no longer access my ATT Yahoo Mail contacts list. The list is empty. The same thing happened on my Win. 10 desktop machine. My old Win. 7 machine, running the previous version of Firefox, is working fine. I can also access my ATT Yahoo Mail contacts on my cell phone Firefox app as well as my tablet. Please help.

Asked by step46hen2 2 months ago

Last reply by cor-el 2 months ago

I've lost my data after resetting my firefox account password

I had reset my computer. I had also forgot my password of firefox account, so i had reset my password. After that all my data is lost. How do i retrieve my data back. … (read more)

I had reset my computer. I had also forgot my password of firefox account, so i had reset my password. After that all my data is lost. How do i retrieve my data back.

Asked by kvinesh966 2 months ago

Last reply by philipp 2 months ago

page isn't redirecting properly

Can not reach Facebook at all on Firefox browser. Get page isn't redirecting properly message. Have tried all the suggested corrections regarding cookies, refreshing Fire… (read more)

Can not reach Facebook at all on Firefox browser. Get page isn't redirecting properly message. Have tried all the suggested corrections regarding cookies, refreshing Firefox, etc. to no avail.

Asked by kateemery 2 months ago

Last reply by FredMcD 2 months ago

youtube screenshot plus addon problem

I am having problems taking youtube video screenshots at the best resolution and using add-ons. I would like to take screenshots of youtube videos. I have in the past bee… (read more)

I am having problems taking youtube video screenshots at the best resolution and using add-ons.

I would like to take screenshots of youtube videos. I have in the past been able to take them by right-clicking on the youtube video (twice) and selecting 'Save Snapshot as...' this works but for some reason it saves at different resolutions. Some save as 1080p and others at 720p...I haven't been able to find a setting so that it always saves at the 1080p setting...

Then I thought I would try a addon that saves a youtube screen shot which I did and on the about:addons page it shows as enabled...but for the life of me I cannot see how to actually use it...no matter where I click I cannot find the icon to click on...the only suggestion I can see in firefox help is how to open the about:addons page which just takes me back to showing that it's enabled...

Please, I would like some help...all I would really like to do is to take single screen shots of youtube vides in as high as resolution as possible...

Asked by johnffoley 2 months ago

Last reply by jscher2000 2 months ago

"Firefox can't update to the latest version" popup

I'm on my laptop w/Win 10. I keep getting a popup with "Firefox can't update to the latest version," but if I select "Download Firefox" I get a page about FF for Android … (read more)

I'm on my laptop w/Win 10. I keep getting a popup with "Firefox can't update to the latest version," but if I select "Download Firefox" I get a page about FF for Android (I already have FF for Android 80.1.2.) I manually downloaded and updated FF to 80.0.1. Going to Help>About, FF tells me "Firefox is up to date." But I still get the FF can't update popup. I don't want to turn off the notification in case there really is a problem (actually, I don't know that there isn't a problem, but if there is, there's nothing I know that I can do about it).

Asked by WizardOfWaHI 2 months ago

Last reply by FredMcD 2 months ago

Lockwise wont sync. Passwords wont sync from android to windows

I have all the saved passwords of sync in my phone, however when I try to sync them with the browser in my desktop PC it just wont do it. I have windows 10 and firefox 80… (read more)

I have all the saved passwords of sync in my phone, however when I try to sync them with the browser in my desktop PC it just wont do it. I have windows 10 and firefox 80.0.1

Already checked that sync is active and passwords are also checked, i have clicked the "sync" button but nothing happens. Everything else was correctly synced (bookmarks, history, tbs, etc) excep lockwise

Asked by A Federico RE 2 months ago

Last reply by cor-el 2 months ago

Extensions

I cant delete the extension https: /?sk=h_chr. It is a remnent from Facebook Purity that I did not like and got rid of. Facebook.com is in the address bar, but when I cl… (read more)

I cant delete the extension https: /?sk=h_chr. It is a remnent from Facebook Purity that I did not like and got rid of. Facebook.com is in the address bar, but when I click on something on Facebook page, the extension attaches itself, and causes my laptop to screw up. Usually have to restart. Facebook Purity has not been any help in resolving this issue. The extension does not show up in any firefox or chrome setteing so that i can block or delete it. I am beyond frustrated. Can anybody help?

Asked by berrygoodjazz 2 months ago

Last reply by FredMcD 2 months ago

Crashing..

Hi. Firefox browser crashing and taking my computer down :-( On my privet computer (Win7) can i see when i open up the firefox sitting, the ram of the computer going from… (read more)

Hi. Firefox browser crashing and taking my computer down :-( On my privet computer (Win7) can i see when i open up the firefox sitting, the ram of the computer going from less than 50% up to 99% (12GB-Ram) used. I can not see what here on my working (Win10) computer, but same problem..

In general i like firefox, but this kind of problem, that the Firefox taking my computer down, i can't live with.

What will i do?

Best regards. Peter Duer

Asked by pd13 2 months ago

Last reply by FredMcD 2 months ago

How do I switch back to English from Spanish in Yahoo?

Five days ago I opened an email in my Yahoo that was suspicious. I stupidly opened the file and nothing seemed to be there and I deleted it. Then early this morning I got… (read more)

Five days ago I opened an email in my Yahoo that was suspicious. I stupidly opened the file and nothing seemed to be there and I deleted it. Then early this morning I got a message from Amazon that said they were closing down my Amazon account because of what they saw inside of it and warned me not to open the file. I did not open the file. Later, when I returned home, and opened Yahoo, everything on the top of that page was in Spanish. My emails are in English.

Asked by Rick Detorie 2 months ago

Last reply by cor-el 2 months ago

Firefox opens two tabs whenever using containers

How do I prevent Firefox from loading each page twice when using containers? This occurs with: Facebook Container Personal Container Work Container Banking Container Sho… (read more)

How do I prevent Firefox from loading each page twice when using containers?

This occurs with: Facebook Container Personal Container Work Container Banking Container Shopping Container

The problem has remained consistent through several Firefox updates, a clean remove and reinstall of Firefox, and even a reinstall of Windows 10 to try and correct it.

Asked by caribgoodies 2 months ago

Last reply by cor-el 2 months ago

Crash

Hello dear support. I need help to fix a crash problem. I used all the methods mentioned in this article! (https://support.mozilla.org/ru/kb/padenie-firefox-ustranenie-pr… (read more)

Hello dear support. I need help to fix a crash problem. I used all the methods mentioned in this article! (https://support.mozilla.org/ru/kb/padenie-firefox-ustranenie-predotvrashenie-i-pomos#w_zapros-pomoshchi-na-forume-podderzhki-soobshchestva) But nothing helped. Please help me to solve the problem, I really love your browser and do not want to switch to another, but if you don’t help I will have to leave it.

Asked by kolobkolob20 2 months ago

Last reply by FredMcD 2 months ago

Having Trouble Switching Tabs

I'm having trouble switching tabs. I'll try to click on a tab to switch to it and nothing will happen. I'll wait a while and nothing will continue to happen. It tends to … (read more)

I'm having trouble switching tabs. I'll try to click on a tab to switch to it and nothing will happen. I'll wait a while and nothing will continue to happen. It tends to be the tab next to the one I'm currently on. If I switch to a different tab further away from the one I want to go to, it sometimes let's me go to whatever one I go to.

Asked by Andrew 2 months ago

Last reply by cor-el 2 months ago

Error 405 youtube watch Later

Hello. I am having the same issue as another user, but they flagged their question as solved so I'm making a new one just in case. I can't login properly to YouTube, only… (read more)

Hello. I am having the same issue as another user, but they flagged their question as solved so I'm making a new one just in case. I can't login properly to YouTube, only in Firefox, even after clearing cache and cookies and disabling add-ons/running safe mode. I can login to my Google account, view my playlists and recommended videos (although the main page with recommendations only shows 5 lines of videos and when scrolling further is not loading). I can't make any edits,

for example add videos to the "Watch Later" playlist, that require a login. When I click login, Google shows the "405 error "The request method GET is inappropriate for the URL /youtubei/v1/browse/edit_playlist." That’s all we know." or with other URL, depending on the action taken. What can I do? Thank you.

Asked by kasunja93 2 months ago

Last reply by FredMcD 2 months ago

Is Firefox Sync bi-directional?

I only want to sync my bookmarks FROM my Windows desktop TO my android tablet. I do not want my desktop bookmarks disturbed or changed in any way. Is this possible? … (read more)

I only want to sync my bookmarks FROM my Windows desktop TO my android tablet. I do not want my desktop bookmarks disturbed or changed in any way. Is this possible?

Asked by Randy G. 2 months ago

Last reply by FredMcD 2 months ago

Sling TV is not supported on Ubuntu browsers

I am running Linux Mint Mate 18.3 on a fairly recent Dell i5 processor with 8 GB ram. When I try to log on to Sling TV, https://watch.sling.com/browse/my-tv, I get the m… (read more)

I am running Linux Mint Mate 18.3 on a fairly recent Dell i5 processor with 8 GB ram. When I try to log on to Sling TV, https://watch.sling.com/browse/my-tv, I get the message: "Sling TV is not supported on Ubuntu browsers" (see screen capture).

However, if I use Chrome or a couple of other browsers the site comes right up and plays any video I chose. I've tried this on several of our computers running various recent Linux Mint builds and get the same result. So the issue is apparently with Firefox, not Linux.

I've tried disabling any extensions that might block access (adblock, no script, ghostery, etc.) but that doesn't make any difference.

Firefox does work with most other streaming services - Netflix, Amazon, Google, etc. Widevine is installed. Any suggestions?

Asked by hbeitmanca 2 months ago

Last reply by cor-el 2 months ago

Firefox keeps resetting it's self to a different language (eastern europe?).

.....I've used This browser for a number of years now with no major issue. Now...it's acting up and I'm incredibly unhappy. I've had issues for 6 weeks +/- now. This is… (read more)

.....I've used This browser for a number of years now with no major issue. Now...it's acting up and I'm incredibly unhappy. I've had issues for 6 weeks +/- now. This is now an ongoing/daily issue and it's causing problems. I'm about to change browsers. (I just updated Firefox to 80.0.1 (64-bit) in the hopes this would fix the problem, it didn't.) .....I started having an issue approximately 7 weeks ago with Firefox, it was working fine before this and had for quite some time. I will be in the middle of doing something and have to pause/shut down/log off the computer and deal with something else. When I come back, sign back in, then open Firefox - the installation has changed it's format to an Eastern European language. [I, personally, don't speak or read any Eastern European languages.] I will go into settings, check the language set up is still in English American, I will click on Language Preferences, add English Canadian, then delete English Canadian, check it's back to English American. Restart the Browser and go back to what I was doing. I'm now doing this 2 to 4 times a day. It's getting old. .....What can I do, not do to fix this issue.

Asked by Nancy (Om-Samir) 2 months ago

Last reply by cor-el 2 months ago

Missing UI items on some websites

Hi all, I've switched to firefox a few years ago when I noticed Chrome was very ressource-hungry. Plus I liked the smooth scrolling of firefox (feature that wasn't availa… (read more)

Hi all,

I've switched to firefox a few years ago when I noticed Chrome was very ressource-hungry. Plus I liked the smooth scrolling of firefox (feature that wasn't available on Chrome back then).

A few months ago, I started noticing the lack of UI items on random websites. For example, Digikey had the 'datasheet' section in the item page missing, and now I noticed the search box on Fortnine.ca does not work. I had similar issues on other websites too.

Everytime it did not work, I'd try on Chrome, Edge, Opera, and they all worked fine. I tried deleting cookies and website data multiple times, even re-installing Firefox completely, to no avail. I will also mention I use multiple computers, all with the latest Firefox version installed.

I hope someone can help me with this, because I'm on the verge of going back to Chrome!

Thank you all!

Asked by kevld07 2 months ago

Last reply by cor-el 2 months ago

Changed profile folder from A to C drive, now can't restore bookmarks.

Changed profile folder from partition labeled A in my C drive to the primary partition on C drive because my A drive, a partition on my C drive, was lost. Now can't resto… (read more)

Changed profile folder from partition labeled A in my C drive to the primary partition on C drive because my A drive, a partition on my C drive, was lost. Now can't restore bookmarks. Do I have to make another partition labeled A to restore my bookmarks? (When I try to restore bookmarks I get "Unable to process the backup file" message.) Thanks.

Asked by childerolandusa 2 months ago

Last reply by cor-el 2 months ago