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  • Archived

When login to a newspaper web site the home page opens but I cannot open any articles

When I try to read a newspaper I cannot open the individual articles, this happened a while ago and I read on the help line how to reset firefox which got most of the sit… (read more)

When I try to read a newspaper I cannot open the individual articles, this happened a while ago and I read on the help line how to reset firefox which got most of the sites working since then it has slowly gone back to how it was I can opn about 50% now and do not want to reset firefox as it causes problems in other areas. If I use google I can open all the sites no problem, the other problem I have is if I try to submit a comment to the daily mail is says I have submited but it never appears on the page or in my profile. I am not a complete techy but generally can find my way around with a bit of help.

Regards

Chrisexe

Asked by chrisexe 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I lost the jar:file help

I download ed the weather channel which made my normal firefox disappear. Did not like it, so I followed instructions to remove add on. The weather page disappeared but … (read more)

I download ed the weather channel which made my normal firefox disappear. Did not like it, so I followed instructions to remove add on. The weather page disappeared but I got an error message File not found forefox can't the file at jar:file (long command line). How do I get this file back? Help please.

Asked by ggmenke 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

firefox crashes all the time.

Firefox crashes all the time while surfing.Especially while opening youtube. I have to reconnect to the wi-fi to open the sites.I have tried changing my proxy setting to … (read more)

Firefox crashes all the time while surfing.Especially while opening youtube. I have to reconnect to the wi-fi to open the sites.I have tried changing my proxy setting to "use No proxy".

I have updated to the latest version of firefox(63.0.3 (64-bit) ) but still the issue is not resolved.I use ubuntu 16.10.

Asked by vk997620 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

why is firefox erratic on Macbook Pro running Mojave?

it seems everyday new, frustrating, erratic behavior from Firefox. whether it's the page jumping to the top when selecting a text entry field, interactions with form sub… (read more)

it seems everyday new, frustrating, erratic behavior from Firefox. whether it's the page jumping to the top when selecting a text entry field, interactions with form submission/progression in applets being invisible (have to switch to another browser to see the buttons rendered), pages spontaneously reloading, etc. Firefox is becoming unusable.

Asked by mbbalentine 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Color scheme for Firefox is messed up so that I cannot see all text.

I am a software developer who uses several VMs on several different Macs. All are Windows 10 VMs. All of them have Firefox loaded. However, one of them has an issue wh… (read more)

I am a software developer who uses several VMs on several different Macs. All are Windows 10 VMs. All of them have Firefox loaded. However, one of them has an issue where the text acts like it is selected on the whole page. So for example on gmail, the whole left side with my folders/etc. is black. I have reinstalled and deleted the Mozilla directory from APPDATA\roaming but the issue still persists. Also, I have messed with the color schemes too, but to no avail. Firefox on this machine is just unusable.

Attached pic shows a portion of gmail, but the problem happens on the majority of websites that I navigate to.

Asked by bryantrsmith 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Certain file types refuse to download

In the last week, certain files have refused to start downloading. At first I thought it was just one computer, but it seems my work PC is also affected. It seems to main… (read more)

In the last week, certain files have refused to start downloading. At first I thought it was just one computer, but it seems my work PC is also affected.

It seems to mainly affect video files, or more complicated files. Trying to download a .webm, .mp4, .gif, .zip, .rar, or .exe does not work. Downloading .jpg, .png, or .txt all work fine.

I am able to get all the files in my downloads list to download by completely quitting out of Firefox, and then opening it again. Firefox sees all the files in my download queue and saves them, no problem.

Could this be some side-effect of a recent Windows/Firefox update (maybe User Account Control getting stricter?) Any ideas to help me get to the bottom of this would be greatly appreciated.


(Before you ask, yes, I have gone through the "I can't download files" steps in the FAQ, all my settings are exactly the same as they were a week ago, when I could download fine)

Asked by alecb 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

FF 6303 FAILS to launch iCloud website even in safe mode! All so called FF tips already tried, no viruses, etc. Issue began in FF 63!! Even old IE 11 works!!

Just as the questions states, beginning in FF 63, iCloud fails to launch. I have used FF since it first became a product, so don't insult my intelligence with stupid sugg… (read more)

Just as the questions states, beginning in FF 63, iCloud fails to launch. I have used FF since it first became a product, so don't insult my intelligence with stupid suggestions - all of which I did before posting this. Even in FF safe mode, iCloud.com fails to launch. See the attached image. Chrome, Sea Monkey - Even tired old IE 11 launches iCloud in seconds; instead of timing out like FF 63 does. I should NOT have to spend an inordinate amount of my unpaid time troubleshooting this product. I will simply move to another browser before I expend hours of my free time fixing Mozilla's problems. When a website won't launch in safe mode on a virus-free system, the issue is Mozilla's !!

Asked by CT69 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Can not restore saved password

When I try to restore my firefox data from a back up, it did not show the saved password. I already put the logins.json and key4.db to the profile, but firefox still did … (read more)

When I try to restore my firefox data from a back up, it did not show the saved password. I already put the logins.json and key4.db to the profile, but firefox still did not show my saved password. Please help me.

Asked by gedanggoreng 2 years ago

Last reply by cor-el 2 years ago

  • Archived

When I type a word in the toolbar and hit enter, firefox places a .net after the word and treats it as a URL rather than initiating a search

When I type a word in the toolbar and hit enter, firefox places a .net after the word and treats it as a URL rather than initiating a search. I've tried changing some of … (read more)

When I type a word in the toolbar and hit enter, firefox places a .net after the word and treats it as a URL rather than initiating a search. I've tried changing some of the About:Cnfig settings for Browser. URLbar but this made no difference.

Asked by gviso 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Sites using flash player make Mozilla Firefox browser freeze.

Sometime in the past 3 months, when I use Replay Poker's site almost every time, or occasionally when I use Angry Birds Friends on Facebook in Mozilla (both use flash), a… (read more)

Sometime in the past 3 months, when I use Replay Poker's site almost every time, or occasionally when I use Angry Birds Friends on Facebook in Mozilla (both use flash), and leave a poker table or the ABF game, it freezes my Mozilla browser. When using Replay's site this happens 8-10 times out of 10. With ABF, it happens 1 out of every 5-6 times I use it. I am unable to click on or in the browser window, and cannot close the browser with the x at the upper right of the window. The only thing that works at that point is to hold my mouse over my Mozilla icon in the taskbar, and when the small window icons pop up, I can close them using the x on the small icon. What seems to reset the browser is if I have two or more tabs open, and click the upper-right x while mouse hovering over the taskbar icon, getting the "close multiple tabs?" warning. If I click no, then the browser usually seems to reset and start operating normally again. Though, sometimes that still does not allow me to open a new flash window, so I have to completely close Mozilla and restart it again. I have noted a couple other mentions of this problem, but have yet to find a solution that works.

My graphic card drivers are updated. I am using the most updated version of Flash as well.

Asked by BigKK 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Since the latest Firefox update, emails containing a photo come with a square defined by a thin blue line instead of the photo; how do I correct?

Sometimes there is a small note in the upper right-hand corner: "Open in your browser." Clicking on this restores the image, but the note does not appear in all emails … (read more)

Sometimes there is a small note in the upper right-hand corner: "Open in your browser." Clicking on this restores the image, but the note does not appear in all emails with photos.

Asked by edsonallen 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

comment accéder à google quand votre daube de navigateur firefox rejette tous certificats de google et tout ajout d'exeptions ?

en plus d'être de plus en plus lent par rapport à d'autres navigateurs internet (opéra et chrome), il est de plus en plus souvent impossible d'accéder à google. systémati… (read more)

en plus d'être de plus en plus lent par rapport à d'autres navigateurs internet (opéra et chrome), il est de plus en plus souvent impossible d'accéder à google. systématiquement rejet des certificat de google et impossible d'ajouter d’exceptions et ou exceptions non prisent en compte par firefox. votre navigateur devient de plus en plus une grosse merde inutilisable !

Asked by tooltoteam 2 years ago

Last reply by cor-el 2 years ago

  • Archived

firefox crashes using google drive-I try to access my google drive docs and no luck-crashesd EVERY TIME

This has happened and I have reinstalled firefox 3 times. Still no luck: AdapterDeviceID: 0x1622 AdapterVendorID: 0x8086 Add-ons: jid1-o2qEVrZ4t5FJWu%40jetpack:0.1.9,jid… (read more)

This has happened and I have reinstalled firefox 3 times. Still no luck:

AdapterDeviceID: 0x1622 AdapterVendorID: 0x8086 Add-ons: jid1-o2qEVrZ4t5FJWu%40jetpack:0.1.9,jid1-HAV2inXAnQPIeA%40jetpack:2.0.2,uBlock0%40raymondhill.net:1.17.2,%40flash_debugger:6.0.5,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:7.3.5,YoutubeDownloader%40PeterOlayev.com:4.0.92,nimbusscreencaptureff%40everhelper.me:12.4.1,artur.dubovoy%40gmail.com:16.2.8,%7B3CF3766A-04BC-45F4-88FF-037C0DA371C6%7D:3.4.0,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:3.2.1,%7B35d6291e-1d4b-f9b4-c52f-77e6410d1326%7D:4.26.13.0,%7B6acd0f4d-ab79-4b79-9b28-8bde65ae355c%7D:1.2,fxmonitor%40mozilla.org:2.8,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat%40mozilla.org:2.0.1,webcompat-reporter%40mozilla.org:1.0.0 BuildID: 20181030165643 Comments: I STILL CANNOT ACCESS GOOGE DRIVE!!!!!!!

ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1542407644 DOMIPCEnabled: 1 Email: chia6000@yahoo.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1541193066 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 172992 StartupCrash: 0 StartupTime: 1542407492 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181030165643","version":"63.0.1","vendor":"Mozilla","displayVersion":"63.0.1","platformVersion":"63.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":71,"stepping":1,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3100,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1622","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2048,"screenHeight":1152,"scale":2}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac16,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true,"privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":16400,"resetDate":17453},"addons":{"activeAddons":{"jid1-HAV2inXAnQPIeA@jetpack":{"version":"2.0.2","scope":1,"type":"extension","updateDay":17478,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A very lightweight add-on that allows you to watch YouTube™ videos using Flash® Player.","name":"YouTube™ Flash® Player","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"nimbusscreencaptureff@everhelper.me":{"version":"12.4.1","scope":1,"type":"extension","updateDay":17478,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Screen Capture FULL Web page or any part. Edit screenshots. Upload to Nimbus, Slack, Google Drive","name":"Nimbus Screen Capture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"@flash_debugger":{"version":"6.0.5","scope":1,"type":"extension","updateDay":17510,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Flash Debugging Evolved","name":"Flash Debugger","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"YoutubeDownloader@PeterOlayev.com":{"version":"4.0.92","scope":1,"type":"extension","updateDay":17634,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download YouTube Videos in MP4, FLV, WEBM, 3GP and more (High Defintion and iPod compatible High-Qua","name":"1-Click YouTube Video Downloader","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"jid1-o2qEVrZ4t5FJWu@jetpack":{"version":"0.1.9","scope":1,"type":"extension","updateDay":17679,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Play YouTube Videos in Flash or HTML5 Player","name":"Flash-HTML5 for YouTube™","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{b9db16a4-6edc-47ec-a1f4-b86292ed211d}":{"version":"7.3.5","scope":1,"type":"extension","updateDay":17744,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download Videos from the Web","name":"Video DownloadHelper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{bee6eb20-01e0-ebd1-da83-080329fb9a3a}":{"version":"3.2.1","scope":1,"type":"extension","updateDay":17771,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download flash games and videos with a single click.","name":"Flash and Video Download","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{6acd0f4d-ab79-4b79-9b28-8bde65ae355c}":{"version":"1.2","scope":1,"type":"extension","updateDay":17773,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Restore Classic YouTube!","name":"YouTube Classic","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773,"signedState":2},"{3CF3766A-04BC-45F4-88FF-037C0DA371C6}":{"version":"3.4.0","scope":1,"type":"extension","updateDay":17777,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Collect and bookmark the best of web for yourself or with friends.","name":"Padlet Mini","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"uBlock0@raymondhill.net":{"version":"1.17.2","scope":1,"type":"extension","updateDay":17825,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"screenshots@mozilla.org":{"version":"33.0.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"webcompat@mozilla.org":{"version":"2.0.1","scope":1,"type":"extension","

Asked by chia6000 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

saved usernames and passwords are missing

Just noticed everything is gone.....nothing shows. I'm using ver 63.0.3. Not sure if it is the result of a Firefox update. I last checked the passwords approx 7 days… (read more)

Just noticed everything is gone.....nothing shows. I'm using ver 63.0.3. Not sure if it is the result of a Firefox update. I last checked the passwords approx 7 days ago. I have an old firefox data file dated 2-18 on my desktop.

can I pull them out of old file?

Asked by nexialist 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

Creates multiple new tabs

Occasionally, on this version 63.0.3 and previous, FireFox creates multiple "New Tabs" when only one is required. It repeatedly creates these "New Tabs" without any keyb… (read more)

Occasionally, on this version 63.0.3 and previous, FireFox creates multiple "New Tabs" when only one is required. It repeatedly creates these "New Tabs" without any keyboard or mouse input. It won't stop until I close FireFox with the "X" in the upper right hand corner.

Any ideas how to fix or prevent this?

Thanks, ed s.

Asked by edstnbgr 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

My Facebook tab is crashing constantly each time I open it.

Hi, after the latest Firefox updates my Facebook is crashing a few seconds right after opening it. Sometimes it is immediate, while other times it takes a minute. All o… (read more)

Hi, after the latest Firefox updates my Facebook is crashing a few seconds right after opening it. Sometimes it is immediate, while other times it takes a minute. All other websites are working normally without issue. I logged out and back in to Facebook several times but it keeps crashing over and over and over again. I am not having this issue with Google Chrome whatsoever. Below are my last three crash reports.. of 20+ from today.

https://crash-stats.mozilla.com/report/index/931a85bc-6b63-4b51-b6dc-55d2a0181125

https://crash-stats.mozilla.com/report/index/75d0c9b8-4450-4b1e-9a6e-32b510181125

https://crash-stats.mozilla.com/report/index/533f3319-fb3f-426a-b57b-5d5210181125

Asked by TheFlyGuy 2 years ago

Last reply by FredMcD 2 years ago