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  • Archived

Syncing is not working and I tried about:sync-log, and found some errors but don't know how to fix them.

This is the log of error: 1524015364158 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015364158 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 1… (read more)

This is the log of error:

1524015364158 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015364158 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop 1524015364158 Sync.Service INFO Starting sync at 2018-04-18 03:36:04 in browser session YA5kZOsRpWpQ 1524015364160 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1524015364160 Sync.Status INFO Resetting Status. 1524015364160 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1524015364160 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1524015567114 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015567116 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1524015567120 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop 1524015567120 Sync.Service INFO Starting sync at 2018-04-18 03:39:27 in browser session YA5kZOsRpWpQ 1524015567122 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1524015567124 Sync.Service INFO Cannot start sync: already syncing? 1524015567158 Sync.SyncScheduler DEBUG Woke from sleep. 1524015567164 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015567172 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop 1524015567172 Sync.Service INFO Starting sync at 2018-04-18 03:39:27 in browser session YA5kZOsRpWpQ 1524015567172 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1524015567174 Sync.Service INFO Cannot start sync: already syncing? 1524015570280 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015570282 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop 1524015570282 Sync.Service INFO Starting sync at 2018-04-18 03:39:30 in browser session YA5kZOsRpWpQ 1524015570282 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1524015570284 Sync.Service INFO Cannot start sync: already syncing? 1524015571288 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1524015571290 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop 1524015571290 Sync.Service INFO Starting sync at 2018-04-18 03:39:31 in browser session YA5kZOsRpWpQ 1524015571290 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1524015571290 Sync.Service INFO Cannot start sync: already syncing? 1524015576296 Sync.Resource WARN GET request to https://sync-540-us-west-2.sync.services.mozilla.com/1.5/100607571/info/collections failed: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1524015576296 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1524015576298 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1524015576300 Sync.Service DEBUG Exception calling anonymous function: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1524015576300 Sync.ErrorHandler DEBUG Addons installed: 0

Asked by Kreta 2 years ago

Last reply by guigs 2 years ago

  • Archived

Installed latest 64bit version, but screen is mostly black with a few white shapes and/or pixs

Install completed normally, but the pages only show some pixs and white shapes. Sometimes different areas/shapes flash white as the cursor moves over them. Seems to be … (read more)

Install completed normally, but the pages only show some pixs and white shapes. Sometimes different areas/shapes flash white as the cursor moves over them. Seems to be only a video issue, since clicking on a spot with a function activates the function.

Running Win 7 64/bit, and duai Nvidia Geforce 8600GTS graphics cards

Asked by Rick49 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

google docs redirects to problem page instead of download

Hi....Trying to download a file on google docs redirects me to: The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for t… (read more)

Hi....Trying to download a file on google docs redirects me to:

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Well, cookies are not disabled and I did clear cookies as well as cleared the cashe as suggested on your help sites....still no fix :(

Since I need these docs, I opened Internet Explorer and had no problem, thus it's def a FireFox problem. Since I don't like IE, I hope you guys/gals can fix this :) Thank you

Asked by WingMan101 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I keep getting security test everytime i search anything on firefox. Firefox says that they're getting suspicious signals from my server. What do i do?

I keep getting security test everytime i search anything on firefox. Firefox says that they're getting suspicious signals from my server and i have to give a security tes… (read more)

I keep getting security test everytime i search anything on firefox. Firefox says that they're getting suspicious signals from my server and i have to give a security test containing 6-7 image recognizing tests. Sometimes i have to sit for 5 minutes straight for this and sometime i get a failure status that i can't search and i should try later. This thing is happening for almost a year and i am really tired of it. If the problem doesn't go i have to uninstall firefox. Please help.

Asked by sadekin 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Suggestion: Define Edge as the default application for microsoft-edge links in Firefox

At 1:05 PM EDT on April 23, 2018, I stumbled upon a microsoft-edge link when I was reviewing my Microsoft account details and my settings on accounts.microsoft.com. Firef… (read more)

At 1:05 PM EDT on April 23, 2018, I stumbled upon a microsoft-edge link when I was reviewing my Microsoft account details and my settings on accounts.microsoft.com. Firefox asked me if I wanted to open the link I clicked in Microsoft Edge. Mozilla, why not make Microsoft Edge the default app to open microsoft-edge links with every version of Firefox rather than asking me, especially because my preferred apps to open different kinds of file types aren't synced with my Firefox account, which I very much want them to be?

Asked by Thomas James "Tom" Seymour 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox Sync silently errors out as it's trying to download an add-on

i'm getting this in the browser console when Firefox 59.0.2 on Fedora is syncing: 1526076217390 addons.xpi WARN Failed to start download for addon https://addons.mozilla.… (read more)

i'm getting this in the browser console when Firefox 59.0.2 on Fedora is syncing:

1526076217390 addons.xpi WARN Failed to start download for addon https://addons.mozilla.org/firefox/downloads/file/951074/session_sync-3.0.2-an+fx-linux.xpi?src=sync: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/FileUtils.jsm :: FileUtils_getDir :: line 64" data: no] Stack trace: FileUtils_getDir()@resource://gre/modules/FileUtils.jsm:64 < getTemporaryFile()@resource://gre/modules/addons/XPIInstall.jsm:1017 < openChannel()@resource://gre/modules/addons/XPIInstall.jsm:2244 < startDownload()@resource://gre/modules/addons/XPIInstall.jsm:2237 < install()@resource://gre/modules/addons/XPIInstall.jsm:2176 < install()@resource://gre/modules/addons/XPIInstall.jsm:2648 < installAddonFromSearchResult/<()@resource://services-sync/addonutils.js:147 < handleInstall()@resource://services-sync/addonutils.js:53 < safeCall()@resource://gre/modules/AddonManager.jsm:188 < makeSafe/<()@resource://gre/modules/AddonManager.jsm:203 < waitForSyncCallback()@resource://services-common/async.js:97 < makeSpinningCallback/callback.wait()@resource://services-common/async.js:166 < create()@resource://services-sync/engines/addons.js:317 < applyIncoming()@resource://services-sync/engines.js:361

I am the owner of the my home directory and permissions on mozilla directory tree are 755.

It appears that this error is also affecting regular downloads from all websites. I have treid creating a new, empty profile and still get the error.

All i get is this message in a popup:

"[null] could not be saved, because an unknown error occurred.

Try saving to a different location."

Asked by progkix 2 years ago

Last reply by user1494117 2 years ago

  • Archived

How do i restore tabs from the session previous to the previous session?

Hi there I had a Firefox session of 30 tabs open this morning, some running for several weeks. When restarting I opened the main home page plus a page about darts (which … (read more)

Hi there I had a Firefox session of 30 tabs open this morning, some running for several weeks. When restarting I opened the main home page plus a page about darts (which i dont even like) - and accidentally closed it again before restoring the session.

Upon reopening and attempting the usual 'restore previous session' it now thinks the previous session is the one with just the homepage and the darts story - not my orignial 30 tabs. 

How do I restore the 30 tabs!? Surely there must be a way. I'm not very firefox savy so haven't tried renaming files etc.

Please help F

Asked by fredj000 2 years ago

Last reply by cor-el 2 years ago

  • Archived

my "delete" button acts like a "back" button~ it takes me back a page if i press it once & back 3 pages if i press it 3 times... i want it to act as a delete bu

I called Apple & went thru their regiment of exploratory tests to determine that this is only happening in Firefox browser online. It did not happen in Safari or Tor … (read more)

I called Apple & went thru their regiment of exploratory tests to determine that this is only happening in Firefox browser online. It did not happen in Safari or Tor browsers.

Asked by garrickstephens 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can't sign in to gmail

When I click on the red and white "GMail" envelope icon at the top of the Friefox page, it used to take me to my GMail sign-in page. Now it takes me to this page: https:/… (read more)

When I click on the red and white "GMail" envelope icon at the top of the Friefox page, it used to take me to my GMail sign-in page. Now it takes me to this page: https://www.google.com/gmail/about/

When I redirect to the sign in page I can't sign in. In other words I put in my username and click on "Next", the button flashes but doesn't do anything. It used to take me to the next step (Password) where I would input that, hit "next" again and it would open my inbox.

I may have caused this glitch by trying to correct a different problem: Before this started happening, when writing an email, the selection buttons (font, size, color, etc) were all blank. So I went into my settings and tried to resolve this and maybe I messed something up. I tried downloading firefox again and tried restarting the computer and firefox, etc. Nothing helps.

PS: Eerything in Gmail works with Safari...

Asked by slice4444 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox does not save my browsing history I have tried all that I know --suggestions please

I have used history--options --privacy and security--custom settings--set it to remember everything---it still does not save the history I am not getting any saved w… (read more)

I have used history--options --privacy and security--custom settings--set it to remember everything---it still does not save the history

I am not getting any saved when logging in it says that firefox is not my browser and asks if i WANT IT TO BE. i SAY NOT NOW--THEN THE LAST PAGE THAT i WAS LOGGED INTO COMES UP. But nothing is saved. Sorry about the capitals I was not looking at the screen as I typed.

Asked by Popscalla 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can't find home page upon opening FF

I have my home page set to a file of favorite sites located on my on PC. When Firefox loads, it says it can't find it. However, if I click on the HOME icon, it finds it… (read more)

I have my home page set to a file of favorite sites located on my on PC. When Firefox loads, it says it can't find it. However, if I click on the HOME icon, it finds it.

Asked by beachlady 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

How to delete web form information

Now that you have upgraded you can no longer delete an entry to a web form when it shows on the screen. Not sure whose brilliant idea that was but no matter, how do you d… (read more)

Now that you have upgraded you can no longer delete an entry to a web form when it shows on the screen. Not sure whose brilliant idea that was but no matter, how do you do it now?

Asked by gnr2bernstein 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Buttons not working (maybe popup derivative)

I use last firefox quantum 59.0.2 - 64x - Win10x64 --- my problem is for example google gmail in left corner have switch buttons to choose Gmail, Contacts and Taks that b… (read more)

I use last firefox quantum 59.0.2 - 64x - Win10x64 ---

my problem is for example google gmail in left corner have switch buttons to choose Gmail, Contacts and Taks that buttons don´t work for example and every "image-gallery" to choose image also not working! ---

I do a full refresh option to reset settings not solved --- I open in safe mode and works after I click on yellow popup warning --- I try with no extras not work either ---

normal mode not work what I do?

Asked by luis1725 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

firefox is eating up memory and laptop's fan is always working because of it

I have been using Firefox for more than 10 years now. it is the best browser out there. However, starting from last year I have been noticing that my computer's fan is al… (read more)

I have been using Firefox for more than 10 years now. it is the best browser out there. However, starting from last year I have been noticing that my computer's fan is almost always working which takes too much of my battery and I figured that Firefox is the main issue (I did so many research and tests %100 sure). Later, I herd about the new Firefox quantum, and decided to wait and not switch to another browser. the new one was released and I installed it the very first day. I was super happy that it's much faster and use less memory than other browsers (that's right). However, lately (about a month) I noticed the same the fan is always working again, so I check the task manager and found my dear Firefox quantum acting up again even though 3 taps are opened.


I really need help with this issue to stay using Firefox, I am tired of this issue and really considering switching to another browser because this is just not good at all. and I could not find any way to fix it. please see the attached pic it's just unbelievable.

Asked by moom 2 years ago

Last reply by Shadow110 2 years ago