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After an update I get "not responding" error; then started to hang on startup; uninstalled and reinstalled still hangs on start

After applying a routine update on Windows XP, I started getting "not responding" on shut down and had to cancel the task through Task Manager. The "not responding" error… (read more)

After applying a routine update on Windows XP, I started getting "not responding" on shut down and had to cancel the task through Task Manager. The "not responding" error moved to selecting items on a screen and had to cancel through Task Manager. I applied the latest updates and that did not fix the problem. The last update was 34.0.5 and FireFox would not start up. I saw that several people also had this same problem with Windows 7 (although my Windows 7 works ok - knock on wood).

34.0.5 would come up in SafeMode but not otherwise. I did a Reset and FireFox did start with with Extensions disabled. The first extension I enabled was Norton 2014 Toolbar and FireFox did not come up. After applying all of the available NIS fixes, FireFox did come up with the NIS 2014 enabled and seems to function normally at this present time.

Asked by BlueCrab 5 years ago

Answered by FredMcD 5 years ago

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Firefox Sync does not login after update form 33.1.1 to 34.0.5

Mozilla Firefox 34.0.5 for Windows. After update from 33.1.1 Sync stops working, does not automatically login (Reconnect to Sync is showed instead of the Sync account nam… (read more)

Mozilla Firefox 34.0.5 for Windows. After update from 33.1.1 Sync stops working, does not automatically login (Reconnect to Sync is showed instead of the Sync account name). Reconnecting to sync only works for the current session (restarting Firefox disables auto login). No error logs on wave\logs directory.

Thank you for your help.

Best regards.

Asked by GLo 5 years ago

Answered by GLo 5 years ago

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I just updated firefox and now places.sqlite is corrupt.

I just updated to Firefox 3.40.5. After I did this all of my bookmarks where gone. I did some goggling which brought me to the places.sqlite file which instead said place… (read more)

I just updated to Firefox 3.40.5. After I did this all of my bookmarks where gone. I did some goggling which brought me to the places.sqlite file which instead said places.sqlite.corrupt . The first thing I tried was Places Maintenance but that didn't seem to do anything. I then tried replacing it with a previous version but the same thing happened when I opened Firefox. I tried crating a new profile and completely reinstalling but ever time I open Firefox it changes to places.sqlite.corrupt and a new places.sqlite is created. It seems to me it must be something caused by the update. Everything was fine till then. Is there a way to rollback the update? What else can I do?

Thanks

Asked by JSull 5 years ago

Last reply by JSull 5 years ago

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Downloaded update 34.0, now it takes 17 seconds to get onto the internet!

I installed update 34.0. It now take 17 seconds to get to my home page. After my home page opens, I can open a new tab, select a web site and the have it open in a spli… (read more)

I installed update 34.0. It now take 17 seconds to get to my home page. After my home page opens, I can open a new tab, select a web site and the have it open in a split second. I tried resetting firefox, same problem. Changed my home page, same problem. Download version 34.0.5, no difference. My home page has always opened in a matter of seconds, what's up?

Asked by Fred341 5 years ago

Last reply by cor-el 5 years ago

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Files I download through Firefox delete themselves

Twice now I have downloaded files to work on through firefox. The first time I downloaded an excel file, worked on it for several hours, saved, and then found it was comp… (read more)

Twice now I have downloaded files to work on through firefox. The first time I downloaded an excel file, worked on it for several hours, saved, and then found it was completely erased from my hard drive with no record that such a file existed. The second time this happened it was a word document in which the same thing has happened. The files also fail to show in my firefox download history. I need to know if there is a way to recover those files.

Asked by gustavson 5 years ago

Answered by cor-el 5 years ago

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Bookmarks are gone, cannot sync.

Had to go back and re-install windows 8.1, in the process Firefox updated, now I have lost all bookmarks. I'm heartbroken and destroyed. Please someone help me get thes… (read more)

Had to go back and re-install windows 8.1, in the process Firefox updated, now I have lost all bookmarks. I'm heartbroken and destroyed. Please someone help me get these back. It contains years of research. I tried going to about:support; however when I click on Bookmarkbackups folder, it's giving me a file which I don't know how/what to use to open it.

Asked by jennifergib7 5 years ago

Last reply by guigs 5 years ago

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Can't use gmail

I try to connect to my gmail, using this browser, which I am new to and instead I get a message that says "Firefox has detected that the server is redirecting the request… (read more)

I try to connect to my gmail, using this browser, which I am new to and instead I get a message that says "Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies." Well, I don't know how to enable cookies and why can't I just download this page? What should I do?

Asked by tkegal 5 years ago

Last reply by philipp 5 years ago

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Why doesn't my scroll button on my laptop work for Firefox? It works for everything else and used to work on Firefox years ago. How do I make it work again?

I used Firefox for years until an update and then the scroll button on my laptop stopped working on Firefox only and I had to use the up and down arrows or the bar at the… (read more)

I used Firefox for years until an update and then the scroll button on my laptop stopped working on Firefox only and I had to use the up and down arrows or the bar at the side and it got very frustrating. I switched to Google Chrome instead but I have recently switched back, having forgotten about the scrolling problem. Basically, the little button that sits between the left and right "mouse" buttons whose sole job is to scroll the page up and down and side to side seems to have no function when Firefox is open, nor can I swipe up and down at the side of the pad to move up and down either. How do I make Firefox respond to it?

Asked by spidermouse 5 years ago

Last reply by cor-el 5 years ago

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Can't log into Twitter

Why can't we log into Twitter? I see I am not the only person with this problem. Someone needs to deal with this. I like Firefox, but have had issues with logging into ce… (read more)

Why can't we log into Twitter? I see I am not the only person with this problem. Someone needs to deal with this. I like Firefox, but have had issues with logging into certain things. HELP!!

Asked by tkegal 5 years ago

Last reply by cor-el 5 years ago

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AVG.com has somehow become my browser's default search engine and my malware is stating that explorer.exe contains a leak. How do I fix this?

I updated my browser to the latest Mozilla browser a few days ago. When closing Mozilla, I'm getting a message (I do not have the exact message) that a program cannot rea… (read more)

I updated my browser to the latest Mozilla browser a few days ago. When closing Mozilla, I'm getting a message (I do not have the exact message) that a program cannot read an address and I need to click "ok" to close the program. Through observation of my Task Manager (I'm running Windows 8.1 as my o/s) the program is Firefox. Today, I ran a virus scan with my malware program and it states that I may have a leak with file explorer.exe. Plus, I have set in my Firefox settings for google to be my default browser. When I go to open a new tab in Firefox, the AVG search engine (even when I do not accept the cookies) pops up.

Asked by jc_warfield@yahoo.com 5 years ago

Last reply by jc_warfield@yahoo.com 5 years ago

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Firefox jam for few minutes every time i open my facebook ><

hello there! I am a big fan of firefox ... its the only one i use but, I am really disappointed that after using it for 5 or more years ... it still crashes and jams r… (read more)

hello there! I am a big fan of firefox ... its the only one i use but, I am really disappointed that after using it for 5 or more years ... it still crashes and jams

regarding to crashes, it rarely crash

but jamming, every time i open my laptop and go straight to firefox to open my facebook, the minute facebook start to show up firefox JAM and stay jammed for at least 2 minutes ... Its really getting to my nerves because sometimes i really need to do something very fast ... but i can't and i have to wait till firefox unjam

can you fix it please .... thanks

Asked by AnasRawi 5 years ago

Last reply by the-edmeister 5 years ago

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Flash player - Black Screen firefox 34.0.5

After firefox update to version 34.0.5 Flash wont start to play videos and that leaves black screen in place of flash players. I tried to clear/block coockies, history, e… (read more)

After firefox update to version 34.0.5 Flash wont start to play videos and that leaves black screen in place of flash players. I tried to clear/block coockies, history, eariler versions of flash, turned off/on addons, private mode. Its also not listed in running processes.

I have also a screenshot but i dont know how to post it here

Asked by Tsuuu 5 years ago

Last reply by Tsuuu 5 years ago

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dropdown boxes don't work. I am just about to go back to IE

I have issues with dropdown boxes with not only the above toolbar, but with websites as well. I am running the latest Firefox and the latest Java. If I can't resolve thi… (read more)

I have issues with dropdown boxes with not only the above toolbar, but with websites as well. I am running the latest Firefox and the latest Java. If I can't resolve this, I will have to go back to IE.

I have Windows 7 64bit as an OS. and running Firefox 34.0.5 Java is Ver. 7 Update 71. If I can't get this resolved, I will have to go back to using Internet Explorer.

Asked by mraines517 5 years ago

Last reply by guigs 5 years ago