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Malicious Download Detected

I recently purchased a Sandisk Ultra Flair flash drive because I wanted to password protect some files. The flash drive requires me to download the Private Access softwar… (read more)

I recently purchased a Sandisk Ultra Flair flash drive because I wanted to password protect some files. The flash drive requires me to download the Private Access software from the Western Digital web site. When I try to do this the Mozilla browser states "Malicious Download Detected" and cancels the download. Does anyone have any suggestions? I went to the Privacy and Security part of Settings, and unchecked the Deceptive Content setting, but Firefox still would not let me download the software. Perhaps the change to the setting I tried did not register in Settings, but here I am asking for your help. Thanks.

Asked by ldean6779 6 months ago

Last reply by zeroknight 5 months ago

Having trouble choosing my own font for websites

Hello- Firefox is not allowing me to use my prefered font for websites that I visit. This seems to have happend with a update to the browser as I never had a problem bef… (read more)

Hello-

Firefox is not allowing me to use my prefered font for websites that I visit. This seems to have happend with a update to the browser as I never had a problem before. I do everything that is explained in the HELP section, but still fonts are choosen by the website. I do have "let websites choose their own font" unchecked. Any help would be appreciated. Thank you.

Asked by Franco Carcelli 6 months ago

Last reply by cor-el 6 months ago

Youtube Broken

Youtube is broken on my Firefox and doesn't load properly a majority of the time. Youtube works fine in private mode and other browsers. Please see picture attached to se… (read more)

Youtube is broken on my Firefox and doesn't load properly a majority of the time. Youtube works fine in private mode and other browsers. Please see picture attached to see what my page looks like when Youtube loads. Any fixes?

Asked by mabcasino 6 months ago

Last reply by cor-el 5 months ago

My bookmarks disappear when I click on them or they don't open at all

My bookmarks disappear when I click on them or they don't open at all. - please see attached images - I've already cleared the cache and restored the bookmarks three time… (read more)

My bookmarks disappear when I click on them or they don't open at all. - please see attached images - I've already cleared the cache and restored the bookmarks three times but everything remains the same. I copy the exactly same link to Chrome and everything is working, therefore, it has nothing to do with the possibility of the addresses being corrupted. Can someone help me on this one? Thank you in advance.

Firefox 119.0 (64-bit) iMac 24 M1 - Ventura 13.6

Asked by Pedro 6 months ago

Last reply by zeroknight 5 months ago

SMALL EMAIL PRINT

Today, out of the blue, my email screen adjusted itself to be very, very tiny. I almost need a magnifier to read it! I cannot find how to put it back to normal! Please … (read more)

Today, out of the blue, my email screen adjusted itself to be very, very tiny. I almost need a magnifier to read it! I cannot find how to put it back to normal!

Please help!

Asked by DrRitaDrama 6 months ago

Last reply by zeroknight 5 months ago

About enabling QR code in the address bar

I found that Firefox can automatically generate a QR code for each URL, which is a powerful and useful feature! I'd like to know if this QR code has an expiration date. … (read more)

I found that Firefox can automatically generate a QR code for each URL, which is a powerful and useful feature! I'd like to know if this QR code has an expiration date.

Asked by jyunmo1910 6 months ago

Last reply by cor-el 5 months ago

ActivID ActivCLient authentication alert

FireFox community Recently I started receiving Firefox alerts when I attempt to use my ActivClient CAC login See Figure _01. Entering my CAC pin into the ActivCLient d… (read more)

FireFox community

Recently I started receiving Firefox alerts when I attempt to use my ActivClient CAC login See Figure _01. Entering my CAC pin into the ActivCLient dialog and everything works fine (see FIgure_02). But I can't figure out wht the alert notice is telling me or why it has started all of a sudden.

Jeff

Asked by Jeff 6 months ago

Last reply by Dropa 5 months ago

Websites not loading

I have noticed quite a few websites that will not load on Mozilla but will load on other Browsers. Even turning off enhanced tracking protection doesn't always help. Some… (read more)

I have noticed quite a few websites that will not load on Mozilla but will load on other Browsers. Even turning off enhanced tracking protection doesn't always help. Some of these sites use to load without any issues. The last one finally loaded after I turned of cookie protection completely. This was that website: https://reservations.gplakes.com/FacilityDetails.aspx?facID=4&sd=10/27/2023&ed=10/28/2023

What can I do to prevent this from happening in the future?

Asked by strdrmr78 6 months ago

Last reply by zeroknight 5 months ago

Lose playback control from keyboard after switching back with ALT+TAB

I'm watching a YouTube video and taking notes simultaneously. It used to work fine, but today, possibly after update 119.0(64-bit), it's not functioning properly. I could… (read more)

I'm watching a YouTube video and taking notes simultaneously. It used to work fine, but today, possibly after update 119.0(64-bit), it's not functioning properly. I couldn't resume my video with <space> after switching back from my note using <ALT>+<TAB>.

Any solution for this? Or should I consider downgrading my FF?

Asked by fy 5 months ago

Last reply by zeroknight 5 months ago

change to mozilla

when the change occurs on Nov1 from firefox to Mozilla do I need to sign in using my current password or will mozilla already know that and I can just access my email and… (read more)

when the change occurs on Nov1 from firefox to Mozilla do I need to sign in using my current password or will mozilla already know that and I can just access my email and other things by hitting the mozilla icon I do not know if I remember my firefox email password

Asked by cat1964 5 months ago

Last reply by James 5 months ago

Issues after updating - Firefox logo missing from homepage; customized font settings ignored

Hello, after updating Firefox to v.119 a couple of issues have developed that I can’t seem to resolve. First of all the Firefox logo has disappeared from my home page. T… (read more)

Hello, after updating Firefox to v.119 a couple of issues have developed that I can’t seem to resolve.

First of all the Firefox logo has disappeared from my home page. To show what I mean here are some screenshots: The 1st one shows what I see when I open the browser as normal - as can be seen I have several extensions normally in use so the 2nd image shows Firefox opened in ‘Troubleshoot’ mode.

Both these two were taken with the Privacy & Security settings set to ’Strict‘, the 3rd image shows ‘Troubleshoot ’mode with Privacy & Security set to ‘Standard’. ~~~ Now onto the subject of fonts; I’ve done some searching around and even with the Privacy & Security settings customized to ignore fingerprinting, Firefox still ignores my font-setting preference, which is FreeSerif, usually at 14 or 16pt size. Despite me unchecking the setting to allow websites to use their own fonts I cannot get any page to load using my preferred font. This causes me problems as I suffer from a particular type of astigmatism which makes san-serif fonts difficult to read.

Thanks in advance for any help offered.

Andy King

Asked by andym.king 5 months ago

Last reply by zeroknight 5 months ago

Login/password manager - export

When I export the data I get three date/time fields with numbers in exponential notation that will not covert to a date in MS Excel, e.g., "1.50931E+12" What am I doing w… (read more)

When I export the data I get three date/time fields with numbers in exponential notation that will not covert to a date in MS Excel, e.g., "1.50931E+12" What am I doing wrong?

Asked by scharrell 5 months ago

Last reply by cor-el 5 months ago

Home page button

I have been using Firefox for years. Recently my browser developed a glitch. I uninstalled Firefox then reinstalled it. That part went fine. I find the newer version very… (read more)

I have been using Firefox for years. Recently my browser developed a glitch. I uninstalled Firefox then reinstalled it. That part went fine. I find the newer version very user unfriendly. There is no home page button and I cannot figure out how to add one. Your bookmarks are awful. It tries to be intuitive but in the end all it does is takes 3 to 4 steps to do something that used to bee done in one. This is not an improvement. I want a bookmark list not a not a most recent list. This is a major pain in the a.. . I do not want to stop using Firefox but this user unfriendliness is a major problem. Not quite sure what to do.

Bruce Fairman

Asked by bfairman 5 months ago

Last reply by cor-el 5 months ago

Flickering of Black/white squares on Firefox

Attached is a picture I took of what I'm experiencing. At first I thought it was an issue with my monitor or perhaps my computer hardware, but it seems to only affect Fir… (read more)

Attached is a picture I took of what I'm experiencing. At first I thought it was an issue with my monitor or perhaps my computer hardware, but it seems to only affect Firefox. Besides the obvious black squares you can see, I invite you to look at the top of the page displayed. Where it talks about Megan thee stallion, the "a" and "n" of "Megan" are kind of cut off by something.

I also experienced twice, maybe three times the whole page going blank for a second or so before returning to normal (not my whole screen, just the firefox browser). I just checked and Firefox is up to date.

I don't know if this is relevant, but I also checked Windows Defender and saw it had detected a threat, named Win32/OfferCore. I have since deleted it and have started a complete analysis of my computer which is still underway.

My OS is Windows 10. I hope this can be resolved, as currently it is stopping me from being able to read an article on Wikipedia, with many of the letters being kind of cut in the same fashion as with "Megan".


Thanks for any help, it'll be appreciated

Asked by Amandine 5 months ago

Last reply by zeroknight 5 months ago

Accessing a specific part of the Royal Yachting Association Website.

I can log into the RYA site, I then want to access a specific part of their site (Cerificate Administration), I click on CAdmin but nothing happens. I have contacted the … (read more)

I can log into the RYA site, I then want to access a specific part of their site (Cerificate Administration), I click on CAdmin but nothing happens. I have contacted the RYA who have acknowledge a problem exists and sent me a message, which is below, unfortunetly I do not undestand what they want me to do on Firefox - do you understand? Can you help please?.

Many thanks John Knopp

From the RYA 'Thank you for your email, and apologies for the continued issues with your access to Certificate Administration. Please can I ask that you enable all Cookies for the RYA website on your web browser. Currently, some browsers cookie policies prevent the correct operation of our website. Instructions on how to allow cookies for various browsers can be found below. Microsoft Edge https://support.microsoft.com/en-us/microsoft-edge/view-cookies-in-microsoft-edge-a7d95376-f2cd-8e4a-25dc-1de753474879 Mozilla Firefox https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop Google Chrome https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop macOS Safari https://support.apple.com/en-gb/guide/safari/ibrw850f6c51/mac Opera https://blogs.opera.com/news/2015/08/how-to-manage-cookies-in-opera/ We are actively looking into the issue and hope to have a resolution shortly. If this does not correct the issue you are having, please let us know.

Kind regards

Richard Behrens Technical Support Administrator Royal Yachting Association'

Asked by snapeknopps 5 months ago

Last reply by zeroknight 5 months ago

change request: change wording / tell people they can switch off background updates

Hi, it seems to me that there are quite a few questions in the forum about the backgound update process. It has bugged me for a long time that my Firefox would every now… (read more)

Hi,

it seems to me that there are quite a few questions in the forum about the backgound update process. It has bugged me for a long time that my Firefox would every now and then just refuse to open a new page and force me to restart.

Only now did I learn that this changes when de-selecting the (recommended) "automatically install updates" option. The wording used does not make clear that automatically installing updates sometimes renders Firefox inoperable until a restart. I would love to see at least a "learn more" link there? I chose "automatically" but then was cursing every time Firefox refused to open a new page in the middle of my work. Then I failed to connect this to the choice I had made weeks or months back.

install and migration/Update Firefox to the latest release https://support.mozilla.org/en-US/kb/update-firefox-latest-release suggests that on Windows there is a way to have automatic updates without forcing a restart in the middle of the workflow? I assume this is through some little helper process, which perhaps is not popular on MacOS.

But: would it not be possible to at least point to these options from the message that says that Firefox needs to restart so people know they have a choice? Even better would be to have a "not now" button but I realize there might be technical reasons why we cannot have that.

Asked by Alex Voss 5 months ago

Last reply by cor-el 5 months ago

How to add bookmarks, password data into new PC from non functioning PC

Hi Support Team, I had a Firefox old & important data (Bookmarks, password..) in non-functioning old PC, but Hard disk has with old folders. Could you please help me… (read more)

Hi Support Team,

I had a Firefox old & important data (Bookmarks, password..) in non-functioning old PC, but Hard disk has with old folders. Could you please help me to retrieve old data into new PC Firefox browser from hard disk or another method.

Thanks Oshada

Asked by Dilantha Oshada 5 months ago

Last reply by cor-el 5 months ago