Firefox Support Forum

firefox is not prompting the primary password login dialog box and not even providing me "saved login"

Even when i tried to open password in settings so that i can manually copy paste them, it ask me to log in first as shown in picture but when i click on login, nothing happens, it does prompt primary password login dialog box.

as shown in picture below, even if i click login, it just does not work.

p.s tried clearing cash and cookies.

Dear help team,

First of all, thank you for your efforts to help this community. I've been using Firefox for about a decade and this is my first question, I believe.

I recently got a new Macbook. I've installed Firefox to it (my primary browser) and want to sync Firefox to it. I have Firefox on my iMac and my iPhone. However, my password is from 2014 and I can't seem to remember it no matter how many times I try. If I choose a new password, it gives me a warning that I will lose my account information, including my bookmarks, add-ons, history, etc. I really don't want to lose that info! I have spent a long time personalizing my Firefox.

Pleeeease tell me there's some other way to sync Firefox to my new laptop (when I can't remember my super old password).

Thanks in advance for your help! Best, Jason

Have had this problem for a couple of years now, across dozens of Firefox updates. Decided to finally make a post since have not been able to find anything online.

Normally not too much of an issue as I can edit on a different computer through Firefox Sync (or through the Bookmarks manager), just posting to see if anyone else has seen this before.

If I open a Bookmarks Toolbar folder, then right-click a bookmark to edit it, the contextual menu appears behind the open folder dropdown menu.

Issue persists even if I reset Firefox, or even completely uninstall / remove ALL its bits and pieces, reboot, and do a clean install.

Since I am on a Mac, I use the AppCleaner app from FreeMacSoft to completely remove an app.

This happens only on one of my two Macs. Have never seen this behavior on any other Mac (I work on dozens for work). Both my Macs also have Win 10 installs through BootCamp and those two also behave normally. I use Firefox Sync across 4 Firefox installs (2 Mac OS and 2 Win 10), an iPhone, and an iPad.

Screenshot enclosed below. Feel free to ask for any other info you may need. I recognize this may not be a Firefox issue. There seems to be a funky interaction between my install of Mac OS and Firefox. This occurs only with Firefox. All other apps exhibit normal menu behaviors.

Tech details: Firefox 117.0 Mac OS Catalina 10.15.7 running on mid 2012 15" MacBook Pro with 1 TB SSD and 16 GB RAM

Many Thanks!

As above

Why would they disable accessibility tools without even a notice?

What kind of monsters would do that for the sake of political grandstanding?

Client type : desktop Firefox Developer Edition Client version : 117.0b9 (64bits) Client language : Korean OS type : Windows 10 Home 22H2 OS version : 19045.3208

Steps to reproduce : 1. Run Firefox Developer Editon. 2. Try searching using the navigation bar on the home screen. 3. Enjoy that nothing happens.

Expected Result : Happy life at Firefox

Actual Result: Tedious LOADING

I've been using Firefox Developer Edition for the past two years without problems. From some point on(about 1 week ago), All browser's search functions suddenly don't work. Navigation bar? Not work. Searchig from Bookmark? Not work. Do not use google? Not work even with duckduckgo. with out DNS? Not work even with 142.250.206.206. There is only one website that i can access with Firefox Developer Edition. It is Mozilla's official website At this moments, I curious that "why isnt work>?" So i used Developer tools, And then I found something amazing. There was no request or response on the Network tab! (Of course, I pressed Ctrl + R) And then, on second thought, I found that the JS function that should have been small in the lower left of the browser screen was not displayed. Finally, I thought, hmm... My Firefox is broken! So i found the FireFox, and then i uninstall it, and reinstall it! All the External Plugin works, OK then What if FireFox????? Unfortunately, Firefox Developer Edition's problem remained the same. I'm sorry that i couldn't even give you a possible cause of the problem. But i SUFFER for a week! Please resolve the issue.....

So I synced my bookmarks then I notice that all of them are mixed up, so i look for ways to fix them, I then see I can restore my files, I try it then it says it was unable too, and then after that it deleted everything, I tried to restore them again and again using different dates but nothing worked.

p.s. I did post this earlier but it was in the middle of the night, so nobody saw it.

I have both the standard address window, and a separate search window. When I type a www.XXX.com into the ADDRESS window, I expect to go there. Instead, I get a google search! WTF?!

On a site with a menu along the top the rightmost item is missing, and only in Firefox, not Chrome or Edge. It happens on various pages with the same menu setup. I cleared cookies & cache, turned off extensions, no luck. See attached image. What could the problem be ?

Chrome scrolls to element while Firefox doesn't for this URL with # :

https://www.service-public.fr/particuliers/actualites/A15610#titreChapitre_-5776306477855185115

There is an element with id "titreChapitre_-5776306477855185115" in the page (chapter "Personnes ayant un test de dépistage positif" which means "People who test positive to Covid", Chrome will scroll to this chapter (well, at least 60% of time it auto scrolls to the element) while Firefox will always display the top of the page.

Firefox is slightly better and more similar to Chrome on the english version for some reason : https://www.service-public.fr/particuliers/actualites/A15610?lang=en#titreChapitre_-5634635573997558496

Hello Firefox Community,

I've been a long-time fan of Firefox's bookmarks management system, but over the past year, I've encountered a persistent issue that's affecting my productivity. I regularly use the bookmark bar and organize my bookmarks into folders. However, any changes I make don't seem to stick and get reset after a period of time. This is especially frustrating as I heavily rely on bookmarks to keep my browsing organized. Problem Details

Here's what typically happens:

1. I add a bookmark to a specific folder or position, either in the general list of bookmarks or on the bookmark toolbar.
2. Sometime later, that bookmark leaves its designated position and moves to the bottom of the unsorted list of bookmarks.

Devices and Operating Systems

• MacBook M1 2020 running macOS Monterey
• Dell Alienware 17 r5 running Windows 10

Both devices have the latest version of Firefox installed, and I use Firefox Sync to keep my bookmarks and settings consistent across these devices. Suspicion

I suspect that this issue occurs when I make a change to bookmarks on one computer and then open Firefox on the other computer. The bookmarks seem to reset, possibly due to some issue with Firefox Sync.

Looking forward to hearing your thoughts and possible solutions!

Kind regards,

Hello ! ..I need help ! I accidentally refreshed Firefox, and now I cannot re-open all the tabs and the 2 windows I had prior to the refresh -- is there a way to get them back ?! I really woudl hate to have lost them all... Cheers

Hi. I have problem with firefox account addon. I acidenty remove it from the addon menu(that one on the right up corner in firefox) and i can't find it in addons setings. how can i add it again to addon menu?

Hi! please help me lmao i'm not sure wtf is going on. I recently (as of a week ago) had to wipe my pc and reinstall windows 10 after a botched update. So i installed firefox on a practically new pc. thing is... when i turn it on, i get this baby in my taskbar (see image): right under the pinned firefox and thunderbird logo, i get a really scrungly OLD (and i mean OLD) firefox logo. clicking it opens nothing. hovering over it shows a preview of a blank window with a random string as title. clicking it only opens a second blank window with nothing in it. eventually when windows finishes starting up, it closes itself. i'm scared it might be a virus. help? how do i make it stop??

I'm running firefox 117.0.1 on windows 10 home single language 1903 (sorry if that's wrong, i dont know where to check otherwise)

When I click on a link from an email or document, Firefox opens but goes to my homepage and doesn't go to the link page. I've tried setting my home page to blank, changed the settings for opening a new tab or window, and the one for "switch to it immediately" but it doesn't seem to help. How do I fix this? Thanks, A PS I'm on Mac OS 10.15.7 Catalina with Firefox 117.0

I’m having trouble moving firefox to a new computer. I copy the files, expecting to see my existing set up with bookmarks, extensions, and passwords, and I get no response, no errors, just completely fresh firefox.

Both systems are on arch linux and both running Firefox 117.0. I completely close both firefox. I copy ~/.mozilla/firefox to an ext4 thumb drive from my old computer. on the new computer, I delete the existing ~/.mozilla/firefox. I copy the files from the thumb drive to /firefox/. I restart firefox. unmodified firefox

I’ve also tried chowing the files. and also chmoding 700 and 755 (advice from old stackoverflow threads) ive tried chowing and chmoding. Each time i restart the whole process for posterity. Still no response

I’m dumbfounded as to why it’s not working, and I don’t even know where to look now

I formatted my computer and logged into firefox, but all of my things are gone. No bookmarks or anything. I've never had this problem before when formatting, so I'm hoping it's still somewhere? Thanks in advance