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  • Archived

Account email on profile is no longer valid and I am unable to change it.

I never actually sign in to my account, but I use Firefox all the time. Recently I tried to save something to my pocket for the first time and it required me to sign in.… (read more)

I never actually sign in to my account, but I use Firefox all the time. Recently I tried to save something to my pocket for the first time and it required me to sign in. I tried to change the profile information but it sent a code to my old email that no longer exists. Do I need to delete Firefox and reinstall a clean copy under a new account?

Asked by Debbie28 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Old verses New FireFox

I started Firefox and apparently it was being updated. When I finally got into the browser, it was totally vanilla. All the old information, bookmarks, toolbar informatio… (read more)

I started Firefox and apparently it was being updated. When I finally got into the browser, it was totally vanilla. All the old information, bookmarks, toolbar information, were missing. I am using Windows11 Home. If I go to Firefox on my phone, all seems to be the same as it always has been. What happened to my toolbars, etc?

Asked by klawuhn 10 months ago

Last reply by Terry 10 months ago

  • Archived

I paid for a years Mozilla VPN. Downloaded it. When I open it all I get is a list of codes. Help much appreciated.

Steps to gaining access to my Mozilla VPN download and how to set-up and use the app. Including how to turn program off when needed for other program useage. Any help rea… (read more)

Steps to gaining access to my Mozilla VPN download and how to set-up and use the app. Including how to turn program off when needed for other program useage. Any help really appreciated. RMc at [email removed from public]

Asked by Ruth McGibbon 10 months ago

Last reply by James 10 months ago

  • Archived

Copying a URL in Jira isn't creating a link with the issue title

When I'm using Jira in Edge and I copy the URL from the browser bar, pasting from the clipboard formats the URL as a hyperlink with the title of the Jira issue. This is … (read more)

When I'm using Jira in Edge and I copy the URL from the browser bar, pasting from the clipboard formats the URL as a hyperlink with the title of the Jira issue. This is super convenient, and I'm hoping that the same functionality exists in Firefox and that I just haven't found it yet.

Does such a thing exist?

Asked by ktelesco 10 months ago

Last reply by Mich 10 months ago

  • Archived

Recovering 8 yrs of Research/ Lost Bookmarks & Tabs

My computer crashed 10 days ago- & my Firefox browser disappeared along with several on screen folders When I started checking for a reason, the only thing I found,… (read more)

My computer crashed 10 days ago- & my Firefox browser disappeared along with several on screen folders

When I started checking for a reason, the only thing I found, was that my C Drive was almost out of memory

When I re-loaded Firfow, 8 years of Research tabs/ bookmarks were gone... Can you help

                                C Crow

Asked by BrownsHistorian 10 months ago

Last reply by TyDraniu 10 months ago

  • Archived

Cant't always read and change data on this site

I'm not sure how to interpret the message on the extensions here but needles to say Xdebug helper is not setting the proper headers. What is this message and how to solv… (read more)

I'm not sure how to interpret the message on the extensions here but needles to say Xdebug helper is not setting the proper headers.

What is this message and how to solve it?

Asked by johannes 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Multiple Crashes of Firefox. Especially when running other apps in WINE

I have been experiencing multiple crashes in Firefox recently especially when running things like Runescape through WINE in Lutris. Below are some of the crash reports. A… (read more)

I have been experiencing multiple crashes in Firefox recently especially when running things like Runescape through WINE in Lutris. Below are some of the crash reports. Any and all help appreciated. I have tried multiple full system updates and restarts with no change to the frequency of crashes.

bp-ee5bc7c5-9caa-4154-a050-244700230628 bp-2cf43760-79ed-48c1-9a52-ecb9c0230628 bp-30fff297-8bff-4b99-aeee-8264a0230628

Asked by firefox2363 10 months ago

Last reply by firefox2363 10 months ago

  • Archived

Problems with new FF installation.

Hi, FF Community Forum - I installed a fresh copy of FF. Big problem; when I click on a link, nothing happens. Any suggestions will be greatly appreciated. I am desper… (read more)

Hi, FF Community Forum - I installed a fresh copy of FF. Big problem; when I click on a link, nothing happens. Any suggestions will be greatly appreciated. I am desperate, and after spending many hours troubleshooting and reviewing past articles, I am at my wit's end. I will try any reasonable suggestion, bar throwing this infernal torture device, out the window. But then again .... Seriously, I need help, and a vial of aspirin. Thanx for reading my tale of woe. Again, all ideas will be attempted. Best regards, Nick M.

Asked by mr.nick 10 months ago

Last reply by Medhasree Suram 10 months ago

  • Archived

Youtube subtitles being displayed incorrectly

Entire set of subtitles being shown at the start of the video and then nothing. For e.g. try this link: https://www.youtube.com/watch?v=kvN5_GXlg2Y Please let me know am… (read more)

Entire set of subtitles being shown at the start of the video and then nothing. For e.g. try this link: https://www.youtube.com/watch?v=kvN5_GXlg2Y

Please let me know am I the only one or what? Also issue is not occurring in incognito mode which could mean I just need to clear some cache.

Asked by hitaishi58 10 months ago

Last reply by hitaishi58 10 months ago

  • Archived

Firefox Stopped Openign External Links

Before the latest update, I was able to open links (eg zoommtg:) but that quit working. I originally thought it was a problem with Ubuntu, but I tried in Chromium and it … (read more)

Before the latest update, I was able to open links (eg zoommtg:) but that quit working. I originally thought it was a problem with Ubuntu, but I tried in Chromium and it seemed to work fine. In addition to not being able to open links, I can't click on the "Show Folder" in the downloads dialog. This leads me to believe Firefox is having trouble communicating with the desktop.

  • OS Ubuntu 22.04.2 LTS
  • Firefox Version 114.0.1 (Snap)

Ideally, I'd like to find a log or some indicator as to why this is happening. It's quite annoying because I find myself doing a lot of copying and pasting of links and what not. Any help would be appreciated.

Asked by p-twohig 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Outlook Calendar with Firefox

Using Outlook Calendar, any day with more than 1 event simply shows as 3 dots. You have to open that day to see the events. Not this way with Edge nor Chrome. Am I mis… (read more)

Using Outlook Calendar, any day with more than 1 event simply shows as 3 dots. You have to open that day to see the events. Not this way with Edge nor Chrome. Am I missing a setting?

Asked by Doris001 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

Login Problems

Problem logging into several sites with Firefox but no problem with Chrome or Edge. Firefox is and has been my browser of chose forever and I really need a fix for this … (read more)

Problem logging into several sites with Firefox but no problem with Chrome or Edge. Firefox is and has been my browser of chose forever and I really need a fix for this

Asked by dmfreeman1202 10 months ago

Last reply by Terry 10 months ago

  • Archived

PR_END_OF_FILE_ERROR

For what ever reason, and despite what I read and try to fix, and after several DAYS of trying too resolve this, and working on this instead of what I am suppose to be do… (read more)

For what ever reason, and despite what I read and try to fix, and after several DAYS of trying too resolve this, and working on this instead of what I am suppose to be doing to earn a living, I continue to get this horrible aggravating, seemingly, un-fixable problem: PR_END_OF_FILE_ERROR. I am at my wits end about this. I NEED to be working and doing other things, not spending my 4th of July weekend trying to fix a Mozilla firefox issue.

PLEASE HELP QUICKLY

Asked by Mark's 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Toolbar(Sidebar)

My Bookmark list disappears regularly and I have to seek ways ro re-install in the left hand margin. Also finding various web sites (Banks etc) no longer work well with … (read more)

My Bookmark list disappears regularly and I have to seek ways ro re-install in the left hand margin. Also finding various web sites (Banks etc) no longer work well with Firefox. So with much regret it is goodbye Firefox as soon as I can reocnfigure

Asked by arkleygordons 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago