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  • Archived

Firefox now saves files that I only wanted to open

Please, give us a way not to save files that I just want to open. For instance, I open a PDF to read it. If I want to save it, I'm able to save it myself. Now I need to… (read more)

Please, give us a way not to save files that I just want to open.

For instance, I open a PDF to read it. If I want to save it, I'm able to save it myself.

Now I need to check and delete many files that are in my Downloads folder, which is a huge waste of time.

Thank you for considering my opinion.

Regards

John

Asked by cc17 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox appearance weird

I'm just reinstall my windows 8. But, i don't know why the firefox appearance are weird and difficult to used because of the appearance. What should i do? Nb: It looks no… (read more)

I'm just reinstall my windows 8. But, i don't know why the firefox appearance are weird and difficult to used because of the appearance. What should i do? Nb: It looks normal on "troubleshoot mode".

Asked by kynhhp 1 year ago

Last reply by kynhhp 1 year ago

  • Archived

How to DISABLE the back and forward arrows that now come up on the left and right sides of the Firefox panel

HELP!!! Tell me how to DISABLE the back and forward arrows that now come up on the left and right sides of the Firefox panel from out of nowhere. They keep destroying my … (read more)

HELP!!! Tell me how to DISABLE the back and forward arrows that now come up on the left and right sides of the Firefox panel from out of nowhere. They keep destroying my work even though I try my hardest to avoid them! They have my swearing at my computer.

Asked by jedi2 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to turn off Firefox usage hints

Just now, as I was in the middle of something, Firefox popped up a usage tip about tabs. I find this disruptive. Is there a way to turn these off? If I want to know how t… (read more)

Just now, as I was in the middle of something, Firefox popped up a usage tip about tabs. I find this disruptive. Is there a way to turn these off? If I want to know how to do something, I'll look in the help.

It's fine when you create a new feature to display a tab when I first launch after an upgrade, or to have the Help menu show a Latest Features item, but please don't interrupt my work with pop-ups.

For the moment, I don't see anything in Preferences about this. Is there an about:config setting I can add to suppress this feature?

Asked by CharlesBelov 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Gray Screen

Today I downloaded the latest Firefox upgrade and got a flaming orange toolbar which is difficult to read. Troubleshooting the issue by browsing the internet, I tried se… (read more)

Today I downloaded the latest Firefox upgrade and got a flaming orange toolbar which is difficult to read. Troubleshooting the issue by browsing the internet, I tried several things I don't remember, and also clicked on the DuckDuckGo privacy tab when that option came up. I was unable to change the color of the tab but then suddenly got a gray screen with all gray tabs. There is no color.

It is not a Microsoft issue, as I have tried rebooting several times and always get a color screen at the reboot. But when the page starts loading, all the icons are gray. I tried a system restore but after a long reboot got a message that the restore was unsuccessful because apparently blocked by my security software (Webroot). The advice was to temporarily disable Webroot but when I go into my apps, the only option is to uninstall and I am hesitant to do that because I don't know if I can quickly reinstall it without having to call Webroot customer service.

At this point I can't figure out what to do. Can you help without my having to reset everything? I always keep a lot of windows open which is one feature I like about Firefox, and really don't want to have to reconstruct all those pages.

I will appreciate your help in solving this problem, which I think is a software issue and possibly related to some things I might have clicked while trying to change the toolbar color.

Asked by rz4odessa 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Can't clear cache

Hi there! I can't clear my cache. I go to Preferences > Privacy & Security > Clear Data... but my recent URLs always still show up under History (see image). Pl… (read more)

Hi there! I can't clear my cache. I go to Preferences > Privacy & Security > Clear Data... but my recent URLs always still show up under History (see image). Please advise! Thanks

Asked by jeverard.design 1 year ago

Answered by Dropa 1 year ago

  • Archived

advanced preferences trying to fix large screen pages. Now text is so small it is unreadable

'Tried to fix extra large text on windows 11 issue. followed directions on support and went to advanced preferences. Now text is so small I cannot read it. This is on … (read more)

'Tried to fix extra large text on windows 11 issue. followed directions on support and went to advanced preferences. Now text is so small I cannot read it. This is on a new computer. Please help Need to get back to the original set up

Asked by sibleyhillbilly 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Mozilla opening a new page called apollo program, but it doesnt let the page download because of firewall.

Mozilla opens a random page without me doing anything. Page doesnt download all the way because i think ether avast or windows firewall blocks it. Has anyone found a solu… (read more)

Mozilla opens a random page without me doing anything. Page doesnt download all the way because i think ether avast or windows firewall blocks it. Has anyone found a solution to stop this from happening. I have done a deep scan incase of a malware and avast found nothing.

Asked by aleksiainasoja95 1 year ago

Last reply by Dropa 1 year ago

  • Archived

mozilla VPN

My previous PC failed. On my new PC I cannot find (remember?) my VPN Can you please advise? Yep, I'm 78 years old and not as alert as I once was :=) Thanks, … (read more)

My previous PC failed. On my new PC I cannot find (remember?) my VPN Can you please advise?

Yep, I'm 78 years old and not as alert as I once was :=)

Thanks,

J Maddux

Asked by Jerry 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

I recieved a update for a private windown icon that went on my task bar from you guys,

I was trying to move it and I accidentally deleted it. I would like to reinstall it. I cannot seem to find the right phrase to find it on your sight and do a reinstall. I… (read more)

I was trying to move it and I accidentally deleted it. I would like to reinstall it. I cannot seem to find the right phrase to find it on your sight and do a reinstall. If you would be so kind to point me in the right direction,I would be most grateful. Little updates like this is why I have remained a loyal fan since the Netscape Navigator days.

Thank you for your time.

[email removed from public]

Asked by jobakli.2020 1 year ago

Answered by Balázs Meskó 1 year ago

  • Archived

yahoo mail tab closes unexpectedly in Firefox 106.0.1 (64-bit)

Firefox 106.0.1 (64-bit) my notebook is a Dell Vostro15 3000 with Win.11 pro (version 21H2) The Yahoo mail tab, which I have always open, keeps closing unexpectedly but… (read more)

Firefox 106.0.1 (64-bit) my notebook is a Dell Vostro15 3000 with Win.11 pro (version 21H2) The Yahoo mail tab, which I have always open, keeps closing unexpectedly but I can't figure out if this happens with an exact action of mine. I believe it closes either when I read a yahoo mail or view an attachment, but also randomly even if I am visiting another irrelevant page on another tab of Firefox, when I suddenly discover that this exact tab (yahoo mail) has been closed. This never happened on my previous NB with win 10. Is this a win 11 problem?

Asked by panhatzi 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Unable to access Firefox account

I need access to my other Firefox account. It's an account I have for work and it was created while I was a temp. I got hired on by the company and they disabled my old A… (read more)

I need access to my other Firefox account. It's an account I have for work and it was created while I was a temp. I got hired on by the company and they disabled my old AD account and that is the email I used to create a Firefox sync account. I don't have access to that email account anymore so therefore cannot receive a verification email to log in. I would like to change the email on that account to my new address. I really need all those bookmarks. We support well over a hundred different services and such, and it would take weeks or months to build up these bookmarks again. I have the login info for that Firefox account.

Asked by DukeStallion 1 year ago

Last reply by Paul 1 year ago

  • Locked
  • Archived

welpppp

i've been a loyal fan for over 20 years but i just can't comprehend why would ignoring dns settings be a good idea .. i can't even imagine a hypothetical situation when t… (read more)

i've been a loyal fan for over 20 years but i just can't comprehend why would ignoring dns settings be a good idea .. i can't even imagine a hypothetical situation when this makes sense.

and now i have to either tolerate edge, chrome or just forget internet which is really hard to do when you work in IT ...

amazing.

Asked by primski 1 year ago

Last reply by Paul 1 year ago

  • Archived

ff fillable pdf forms

I was trying to save a pdf to my computer. Can't find a way in the ff fillable pdfs. Directions I found say to click on file link (Apply Button), but I can't find any b… (read more)

I was trying to save a pdf to my computer. Can't find a way in the ff fillable pdfs. Directions I found say to click on file link (Apply Button), but I can't find any button like that. I can't find any descriptions of the buttons, either. Some buttons don't have a pop up that says what they do when you point at them.

Asked by livingsed 1 year ago

Last reply by cor-el 1 year ago

  • Archived

slow browser and external "management"

HI! I am a Firefox user for many years, but I am encountering now problems I never had. First, before the opening of an address I get a message "Transferring data from as… (read more)

HI! I am a Firefox user for many years, but I am encountering now problems I never had. First, before the opening of an address I get a message "Transferring data from assets.adobedtm.com" and it takes a while before I access the site. Problem 2: in Firefox settings I see a message: "your browser is being managed by your organization" But I do not belong to any organization!!! Furthermore I see a link to "ImportEnterpriseRoots" classified as "active" and "true". What the hell is this? I hope you can help solve those problems. In the meantime I will use Edge... All the best, Bernard Margueritte-- French journalist

Asked by Margueritte 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox account will not disconnect from public computer

I logged into my Firefox account on a public computer, however, when I logged off, all of my passwords, open tabs and bookmarks are still showing up on the Firefox browse… (read more)

I logged into my Firefox account on a public computer, however, when I logged off, all of my passwords, open tabs and bookmarks are still showing up on the Firefox browser on this public computer.

Nothing I have tried to remove it from this public computer has worked.

I have tried the following:

  • logged off of my Firefox profile from this public computer
  • unsync from this computer, sync is now off and disabled.
  • Clear ALL history, including cookies, cache, active logins, search....
  • Restarted this public computer several times, including a complete shut down.

And none of it has worked. Currently, when anyone opens Firefox on this public computer, all of my saved tabs will open, even though I'm logged off and unsynced. Also, if anyone goes to Firefox settings on this computer, they will be able to see ALL of my saved passwords on my Firefox account, also, even though I'm logged off and unsynced.

Please help. I need to remove my Firefox account from this public computer without deleting it off my personal laptop.

Thank you.

Asked by cl400 1 year ago

Last reply by cor-el 1 year ago