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  • Archived

An xml file keep misidentified as an html file without any visible reason

Recently, after my computer get repaired, I had to do various things, such as reinstall some software and, in the case of Firefox, put back my bookmarks and rss feeds (th… (read more)

Recently, after my computer get repaired, I had to do various things, such as reinstall some software and, in the case of Firefox, put back my bookmarks and rss feeds (they were lost and if there was a backup, I didn't find it)

The problem only happen with this page. I didn't find any other page with this problem.

I checked all what I can about this page (using view-source). I compared it with other xml files, mostly other rss, and the documentation I found about rss, xml and html. Visibly, this is a regular xml/rss page. I didn't found anything special in.

There are element underlined in red in the source code but it is mostly what can be seen as an error if this is parsed at assuming it's html code.

I also check what I get if I do a right click then, in the contextual menu, I select "inspecter" (sorry, on my computer, Firefox is set to french and I don't know the english term ; this is the last entry of the menu). I got a different code. Apparently, Firefox applied (pseudo) fixes to display the page as an html document.

I checked the name of the page. This is unusual but, in my rss feeds, there are several other rss feeds named this kind of way and all of them work properly.

The last thing I checked is the RSS link that is on most pages of the site and send to this glitched page. It doesn't seem to be more the cause.

Visibly, for an unknown reason, Firefox decreed this is html code and I found no way to make it reconsider this or parse this page as xml.

It seem the first mention of problem with the rss feed on this site was a comment written almost four months ago but I don't know if it was the same problem.

Asked by asmanel 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Settings change during update

It appears that the security settings and others were changed without any notification during a recent update. A login with card number and password were subsequently sav… (read more)

It appears that the security settings and others were changed without any notification during a recent update. A login with card number and password were subsequently saved without my knowledge thus exposing my online banking accounts to possible unauthorized use. This should not happen and should be addressed.

Asked by mchell 1 year ago

Last reply by James 1 year ago

  • Archived

Email address and Facebook

Two days ago I tried to log into my Facebook account of several years and was told my email address was not connected to the account. Having tried every which way possibl… (read more)

Two days ago I tried to log into my Facebook account of several years and was told my email address was not connected to the account. Having tried every which way possible to log in I simply cannot . Now I am being treated like a criminal by Facebook. Their website suggests I contact my emil provider hence this mail.

Asked by monica165 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox Icon lost in Dock

I want to know what caused the Firefox icon to disappear from my dock and be replaced by the generic icon. Firefox seems to continue to work well. I don't want to re-inst… (read more)

I want to know what caused the Firefox icon to disappear from my dock and be replaced by the generic icon. Firefox seems to continue to work well. I don't want to re-install it when it seems to work. However, I want to know what caused this to happen and if there is an easy way to restore it to the unique icon. I've read about the various remedies but don't want to take the time for a re-install when everything seems to be working.

Please just tell me the cause and if there is an easy solution.

Asked by mitchellsklare 1 year ago

Last reply by drdancmm 1 year ago

  • Archived

Firefox apparently deleted by system restore

Greetings... Yesterday, my laptop was functioning without difficulty. Today, when I logged into Windows 10, instead of my usual profile/desktop appearing, a default prof… (read more)

Greetings...

Yesterday, my laptop was functioning without difficulty. Today, when I logged into Windows 10, instead of my usual profile/desktop appearing, a default profile/desktop appeared.

I performed a system restore using the most recent restore point (two days ago). The system restore completed successfully and upon restart and login, my usual profile/desktop appeared.

However, my installation of Firefox no longer completely exists. In the C:\Program Files\Mozilla Firefox directory, many of the files that customarily exist no longer appear, including firefox.exe.

Most certainly, I do not want to lose any of my bookmarks, open tabs, or custom settings that I have established in my Firefox over many years of use. What would be the best way for me to restore Firefox on my laptop, while preserving all of my bookmarks, open tabs, custom settings, etc?

Would a simple reinstall of Firefox accomplish this task, without my losing any of my bookmarks, open tabs, custom settings, etc? Or, is there something else that I should do?

I would sincerely appreciate your feedback regarding this problem. Thank you!

...ted

Asked by Ted Benjeski 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Autofill passwords

My ability to access saved passwords on regular sites I visit is lost each time I turn my laptop off. This means each time I log onto Mozilla I have to reset Privacy. Thi… (read more)

My ability to access saved passwords on regular sites I visit is lost each time I turn my laptop off. This means each time I log onto Mozilla I have to reset Privacy. This does not happen on Microsoft Edge. As I would really like to use Mozilla I would like to sort it out.

regards, Andrew

Asked by aygeebee70 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Spell check not working

Spell check doesn't work at all. It doesn't show incorrectly spelled words, and there's nothing in the write click menu in text areas. I have it turned on in settings, an… (read more)

Spell check doesn't work at all. It doesn't show incorrectly spelled words, and there's nothing in the write click menu in text areas. I have it turned on in settings, and I have a dictionary installed.

Asked by dzvanhoffen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How do i fix freezes?

ok so ive tried everything and from what ive seen firefox has a sudden spike in cpu in a random proccess and stops working before firefox kills it off and everything goes… (read more)

ok so ive tried everything and from what ive seen firefox has a sudden spike in cpu in a random proccess and stops working before firefox kills it off and everything goes back to normal

one place where it happens consistently is the sign in page on ebay. the only fix ive found is opening firefox in troubleshoot mode

before you ask, ive reset everything on firefox. brand new install of it too. nothing on this version of it. still happens. its not the plugins nor settings

please help me im not the only one having this issue

Asked by Redthesonic123 1 year ago

Last reply by RachelGomez161999 1 year ago

  • Archived

Signed into my account on my dad's laptop. Data was lost and merged with mine?

All his bookmarks and saved passwords were merged into my Firefox account and deleted from his laptop when I signed in from my PC. Is there any way to undo this and retur… (read more)

All his bookmarks and saved passwords were merged into my Firefox account and deleted from his laptop when I signed in from my PC. Is there any way to undo this and return/restore the settings on his laptop?

Asked by Neko Alchemy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't save .gif in its original format, even if I visit the file's page itself. I only get "webp" in the save dialog's format options

Take any example GIF file on pretty much any website. if I right-click the image, I can "Save image as", but my only format option is webp. I have the same issue if I vis… (read more)

Take any example GIF file on pretty much any website. if I right-click the image, I can "Save image as", but my only format option is webp. I have the same issue if I visit the direct link to the file and choose "save page as". Surely there is a way to save the page in its original format right? It's a GIF so I should have the option to save it as a GIF?

I've also noticed if I right-click a GIF and "copy image" I only get a single frame of the image on my clipboard, but I would be able to work around that if I could just save it the way I want to.

Asked by Twisted_Code 1 year ago

Last reply by cor-el 1 year ago

  • Archived

open closed tabs

when reopening closed tabs it doesn't open last closed tabs, it only opens closed tabs in the window you are using. so if you have closed a window it doesn't reopen like … (read more)

when reopening closed tabs it doesn't open last closed tabs, it only opens closed tabs in the window you are using. so if you have closed a window it doesn't reopen like it does on chrome

Asked by Fluxa 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox deletes all cookies on exit - but I want to leave specific cookies saved

Hi, I have set Firefox to delete every cookie when I exit. However some websites use cookies for dark mode. My question is this : can I make it so Firefox continues… (read more)

Hi,

I have set Firefox to delete every cookie when I exit. However some websites use cookies for dark mode. My question is this : can I make it so Firefox continues to delete every cookie but save only some specific cookies For exemple, linkedin uses a dozen of cookies and two of them are used to store value for dark mode. Can i save only those two ?

Thanks in advance

Asked by aercl 1 year ago

Last reply by cor-el 1 year ago