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  • Archived

Site not operating properly on Firefox

I am unable to use the Google Reverse Image website via Firefox. It will not allow me to upload the image to the site. I have no problem when accessing the site via Mic… (read more)

I am unable to use the Google Reverse Image website via Firefox. It will not allow me to upload the image to the site. I have no problem when accessing the site via Microsoft Edge.

Asked by Yeoman3 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Firefox Desktop tabs not opening

Hello. I have had an issue with new tabs not opening in Firefox for about two days. My browser is updated to the latest version. The best way to describe the issue is lik… (read more)

Hello. I have had an issue with new tabs not opening in Firefox for about two days. My browser is updated to the latest version. The best way to describe the issue is like this: every time I boot up the browser, everything will be working fine. Then, within 4-5 minutes, tabs will stop opening. Every time I want to open a new webpage in a new or already existing tab, it will get eternally stuck on the loading stage. However, if I have something like a youtube playlist running in one of the tabs, it will switch from video to video with no problem. If I close the browser and try to open in again, it won't open (although I've already figured out that the latest issue can be solved with an administrator mode). Other browsers are working fine and don't have such issue.

I have tried reloading the browser, reloading the computer, cleaning cache/history/cookies, running the browser without any addons, running the debug mode, reinstalling the browser (twice), running the antivirus check, creating a new firefox profile. Nothing helps. Also, the problem persists in the debug mode - when I open it, the pages load for 3-5 minutes and then the tabs stop opening as well.

Please suggest what can I do to fix this issue.

Asked by selinakyle 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox (and Chrome) crashing as soon as a video makes a sound.

My browser will literally crash as soon as any video I play makes sound (tested on both Youtube and Hulu). Strangely enough, if the video is silent at the beginning, it w… (read more)

My browser will literally crash as soon as any video I play makes sound (tested on both Youtube and Hulu). Strangely enough, if the video is silent at the beginning, it won't crash until a sound actually plays and regardless of if the sound is coming through my TV or my headset.

Asked by Jordan 1 year ago

Last reply by Paul 1 year ago

  • Archived

stuck in safe mode after using hulu

I woke up to my windows 10 updated foxfire stuck in safe mode. I have tried shutting down and restarting the app after 30 seconds, restarting the computer, options sugges… (read more)

I woke up to my windows 10 updated foxfire stuck in safe mode. I have tried shutting down and restarting the app after 30 seconds, restarting the computer, options suggested in the help section are not available when I look for them. There is no start in safe mode box to check under the general settings as shown in the help section.

Asked by lurchlinger 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Server not found

I do not understand how to allow websites to open. I have tried changing the privacy settings. I know the CDC is a trusted web site and it will not allow me to go to them… (read more)

I do not understand how to allow websites to open. I have tried changing the privacy settings. I know the CDC is a trusted web site and it will not allow me to go to them. I am in school and I need access to that site

Asked by aperkeygirl 1 year ago

Last reply by ZenziZang 1 year ago

  • Solved
  • Archived

Icons Doubled in Size

When I installed version 103 on Windows 10 yesterday, the Tabs, address panel row of icons and the onscreen bookmarks icons doubled in size pushing about half of them off… (read more)

When I installed version 103 on Windows 10 yesterday, the Tabs, address panel row of icons and the onscreen bookmarks icons doubled in size pushing about half of them off screen. Can I get them back to the size the were?

I keep them on screen to facilitate use and work more effectively. Pushing them off screen reduces the effectiveness of Firefox for me. I spent too much time today trying to find options that would allow me to revert to the former format without uninstalling v.103 - without success.

HELP!!!!

Asked by rabbit 1 year ago

Answered by rabbit 1 year ago

  • Archived

at 2-3 days ago Firefox won't download my cenruryling email website. After i log in I get the usual loading" window but tht's it!

Since abt 2-3 days ago Firefox won't load my centurylink email. All OK until after I log in to centurylink and get the usual "loading" gray window. But then that window f… (read more)

Since abt 2-3 days ago Firefox won't load my centurylink email. All OK until after I log in to centurylink and get the usual "loading" gray window. But then that window flashes quickly and that's it! I tried refreshing Firefox but did not help! No problem using Google chrome or even with longtime Firefox on my laptop. I have used Firefox for more than 10 years for all browsing and this is first time of serious problem! Tony

Asked by TONYOCO 1 year ago

Last reply by cor-el 1 year ago

  • Archived

The last advice I can remember re - a download, really stuffed my life up badly.

Yes, I know I am old now, but......the last advice I received from Firefox sent the computer into a spin, the fonts changed to very large, I lost all my games (which now … (read more)

Yes, I know I am old now, but......the last advice I received from Firefox sent the computer into a spin, the fonts changed to very large, I lost all my games (which now are very tiny) when I can access them, the fonts are huge...... not sure when it landed in/on the computer, roughly about 3 weeks, as I was unwell at the time......Hubby is very reluctant to get someone in, people I have access to seem to know nothing about Firefox. I have always used Firefox from day one. I am a bad sleeper, so tend to do my games overnight, while listening to the radio......I have always relied on you lovely people to fix me up, I am sort of lost without my computer. I realise I am probably sounding a bit silly now, (I will be 80 next month).....groan...so sorry...I hope you can help me soon, going bonkers without the games etc. Thanks so much.....Sylvia Liney...

Asked by SlimSylv 1 year ago

Last reply by cor-el 1 year ago

  • Archived

[Solution] changing file folder icon on favorite links bar (Bookmarks)

Just posting this to confirm that the solution provided by cor-el in an archived thread (four years ago) works, if you want to change your bookmark folder icons. [[ htt… (read more)

Just posting this to confirm that the solution provided by cor-el in an archived thread (four years ago) works, if you want to change your bookmark folder icons.

[[ https://support.mozilla.org/en-US/questions/1210566| https://support.mozilla.org/en-US/questions/1210566]]

After clicking the top right menu icon from the browser, going to Help > More Troubleshooting Information, and then opening the Profile Folder location, I added a `chrome` folder to the root of the directory, and created an empty `userChrome.css` file within it.

I then added the following to `userChrome.css`. On startup it successfully changed the folder icons (I just didn't want any icon for each folder, so I set it to none):

``` @namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */

  1. personal-bookmarks .bookmark-item[container],
  2. bookmarksMenuPopup .bookmark-item[container] {
list-style-image:none !important;
-moz-image-region:auto!important;

} ```

Asked by eriq.xia 1 year ago

Last reply by Paul 1 year ago

  • Archived

Can't restore bookmarks from html file

Last week, I exported my bookmarks to an HTML file (as I do every month). Today, I had to uninstall and reinstall Firefox. I was able to restore my profile, but I can't g… (read more)

Last week, I exported my bookmarks to an HTML file (as I do every month). Today, I had to uninstall and reinstall Firefox. I was able to restore my profile, but I can't get FFX to restore my bookmarks from last week's backup. I bring up the bookmark manger, click on "Restore from HTML", and point to the backup file. I click "Open", but nothing happens. I've done this in the past with no problems, but I can't seem to do it this time. What's wrong, and what do I have to do to fix it?

Asked by crogerblair1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

FIREFOX v 103.00 - MAC OS v10.15.7 - printing PDF directly from Vendor website, the HEADER is messed up

I installed the update for version 103.00. I already followed all the suggested steps of clearing CACHE and cookies and rebooting the system. Did not fix the problem. … (read more)

I installed the update for version 103.00. I already followed all the suggested steps of clearing CACHE and cookies and rebooting the system. Did not fix the problem.

I have several Vendors that I connect to their site, login, and print out my Invoice from them. It directly calls the Firefox printer dialogue box and when it is printing directly to any of my HP Printers (as I tried 3 here officejet 8600, Offuce /het Pro 8025e, and HPLaserJet P3100, all did the same thing after applying the 103.00 update.

The 1st page of the document has a different HEADER the remaining pages. It appears that Firefox is not reading interpreting the information about the 1st PAGE Header FONT size or something else correctly on this 1st page, but ONLY on the HEADER. If there is a logo that would normally print, it is completely unrecognizable and not the right size, like it cuts part of it off.

As a workaround, I have had to choose SAVE TO PDF from the Printer Dialog box, and once it is saved as a PDF on my desktop and opened in either Adobe or Preview, it prints correctly.

I have attached a Picture of just the part that is messed up, sorry the rest of the page has account numbers and personal information, and this is more than enough information for you to work with.

This just started happening since I applied the version 103.00. This is definitely a BUG.

Asked by cathysusanwelsh 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Revert Firefox font scaling behavior after 103?

Hi, after the update to Firefox 103, everything is too big in my Firefox. Looking at the release notes, I realize that this is because Firefox is now responding differen… (read more)

Hi, after the update to Firefox 103, everything is too big in my Firefox. Looking at the release notes, I realize that this is because Firefox is now responding differently to the "make everything bigger" setting in Windows. I typically have this set to 150 to get everything in Windows set to the appropriate sizes. This was fine with the old Firefox behavior, but now everything in Firefox is too large. Can I revert Firefox to the old font scaling behavior?

 add-on, setting adjustment, or about config switch?

Asked by open_source_fan 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

1 Site will not load and having trouble fixing it. All others work

I have followed the fixes. It will work after I "Refresh Firefox" but goes back to not working again. Should I reinstall Firefox? How do I add this site to the excepti… (read more)

I have followed the fixes. It will work after I "Refresh Firefox" but goes back to not working again. Should I reinstall Firefox? How do I add this site to the exceptions? Thank you


Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.cdc.gov.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Asked by cjr50 1 year ago

Answered by cjr50 1 year ago

  • Archived

YouTube Video Progress Bar Issue

After the latest Firefox update, YouTube video progress bar got placed below the Play button, the full screen button, etc. It is still placed in the original position on … (read more)

After the latest Firefox update, YouTube video progress bar got placed below the Play button, the full screen button, etc. It is still placed in the original position on other browsers, so not sure why this happened.

Asked by charp3456 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Bookmarks

Since upgrading Firefox my bookmarks are now in a list of other things such as History, downloads and password etc. Previously my bookmarks were listed on the toolbar. Ho… (read more)

Since upgrading Firefox my bookmarks are now in a list of other things such as History, downloads and password etc. Previously my bookmarks were listed on the toolbar. How can I get them back on to the toolbar folks

Asked by davidmartin20 1 year ago

Last reply by Terry 1 year ago

  • Archived

CIBC online banking

I've always accessed CIBC online banking with Firefox, but as of a few days ago it will no longer load: the wheel just keeps spinning endlessly. Is there a new problem… (read more)

I've always accessed CIBC online banking with Firefox, but as of a few days ago it will no longer load: the wheel just keeps spinning endlessly.

Is there a new problem?

BCK

Asked by brian.clendenan 1 year ago

Last reply by jonzn4SUSE 1 year ago