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  • Archived

Mozilla uninstalled from MAC don´t know what or how, and cant be installed again

Mozilla web browser uninstalled by itself or mac or I dont know what, and I cant install it again. App does not appear when I run the downloaded program. Thanks AB … (read more)

Mozilla web browser uninstalled by itself or mac or I dont know what, and I cant install it again. App does not appear when I run the downloaded program. Thanks AB

Asked by ARBOL 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

During March 2018 I began using Firefox on my MacBookPro. I can no longer sign in to Firefox from its home page.

Firefox has also disappeared from the Launchpad on my MacBookPro, and I could not anywhere obtain a sign in page until I persisted in asking the same question four times … (read more)

Firefox has also disappeared from the Launchpad on my MacBookPro, and I could not anywhere obtain a sign in page until I persisted in asking the same question four times on what appeared to be a Firefox support window. None of the standard statements of Firefox problems appear to address my inability to sign in to Firefox and use it as I did during the month of March 2018.

Asked by Podporjack 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Default browser apps firefox is not listed in windows 10

Dear all Default browser apps firefox is not listed in windows 10, kindly check attached image. even if you make it default from Firefox (http://prntscr.com/jk6bt0), als… (read more)

Dear all Default browser apps firefox is not listed in windows 10, kindly check attached image. even if you make it default from Firefox (http://prntscr.com/jk6bt0), also redirect to the attached page http://prntscr.com/jk6bzz .

Asked by abdulrehmanbinaltaf 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

firefox.exe - Bad Image C:\WINDOWS\SYSTEM32\dbghelp.dll is either not designed to run on Windows or it contains an error.

This error message has been coming up on my computer since the windows upgrade 2 nights ago. I really prefer Firefox as my Explorer. I have uninstalled and reinstalled, s… (read more)

This error message has been coming up on my computer since the windows upgrade 2 nights ago. I really prefer Firefox as my Explorer. I have uninstalled and reinstalled, shut down and restarted and still get this error. Even after the reinstall. Please help. I really want you back on my computer.

firefox.exe - Bad Image C:\WINDOWS\SYSTEM32\dbghelp.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020.

Asked by Micmac304 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

How do I get a Firefox downbload without the pesky Mail.com

I want to get rid of the pesky Mail.com from Firefox short of Uninstalling it forever. How do I do that, or can you send me a clean link? … (read more)

I want to get rid of the pesky Mail.com from Firefox short of Uninstalling it forever. How do I do that, or can you send me a clean link?

Asked by fnyack 4 years ago

Last reply by James 4 years ago

  • Archived

Does Mozilla have anything to do with Digital Dreams 76.73.236.8 ?

I keep seeing my computer connecting to IP's allocated to Digital Dreams. FireFox will not update unless I allow the connection. But, it does not appear to use D D's box… (read more)

I keep seeing my computer connecting to IP's allocated to Digital Dreams. FireFox will not update unless I allow the connection. But, it does not appear to use D D's boxes during the update.

Thanks for your Time, Duke

Would not complete ' Uploading "FF Support 7-2-2017 12-26-01 PM.png"... '

Asked by DukeJinx 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes after install/initial opening

Tried fresh re-install , repair etc. Still can`t get it to load after install. Same with Chrome. Downloaded latest version and am running windows 7 Here is the error mes… (read more)

Tried fresh re-install , repair etc. Still can`t get it to load after install. Same with Chrome. Downloaded latest version and am running windows 7

Here is the error message :

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	54.0.1.6388
 Application Timestamp:	5953d1f8
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.23807
 Fault Module Timestamp:	5915f8e8
 Exception Code:	c0000005
 Exception Offset:	0002e0e6
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	7383
 Additional Information 2:	7383663bc8bf988319930dbd4e2fbd98
 Additional Information 3:	66b7
 Additional Information 4:	66b71dab98e4af3a8717556aa8c8c5c7


Any assistance would be greatly appreciated

Asked by Jomik 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

nightly update installer not working

I keep getting a pop-up message telling me to install the latest version of Nightly but every time it fails. I'm also getting horrendous playback and performance issues w… (read more)

I keep getting a pop-up message telling me to install the latest version of Nightly but every time it fails. I'm also getting horrendous playback and performance issues with videos on YT.

Asked by malthus101 2 years ago

Last reply by James 2 years ago

  • Archived

Preconfigurered Firefox ESR for organization (Custom Default Configuration)

Every laptop on our organization are installed with softphone apps which is x-lite. Thus, we had developing some portal on web to make it easier make some call. Basically… (read more)

Every laptop on our organization are installed with softphone apps which is x-lite. Thus, we had developing some portal on web to make it easier make some call. Basically the portal contains sip link with some number followed by colons.

Our orginzation use Firefox ESR 52.7.3. To make firefox able to handle sip protocol, we add some configuration on about:config as bellow

   network.protocol-handler.expose.sip -> Value -> false

After that, whenever our user click some sip link, the browser would triggered x-lite application. At the first time, the pop up launch application will be shown and then end user will choose default application to handle sip link.

Our client running on Windows Machine.

However, for our user to change about:config and choose default application launcher are hard to do. Hence we need to develop simply way to approach that.

So we think to make a pre-configured Firefox ESR which is comes with custom build configuration and default launch application are the solution for our problem.

I had read from several article that talk about deploying firefor for enterprise that comes with some configuration on default/pref as this link refer https://developer.mozilla.org/en-US/Firefox/Enterprise_deployment_before_60#Configuration. But the Firefox it self aren't ready to download.

However, Is it that any possible way to pre-configured installed? How to customize the installer?

Thanks

Asked by NPEFOX 2 years ago

Last reply by philipp 2 years ago

  • Archived

Is "get a new computer" a satisfactory answer to "Firefox no longer works with OS 10.4.11"?

I just got home from a trip -- I left on 12/22 and returned on 1/3 only to discover that sometime in the interim, Firefox "no longer works." I have an expensive desktop … (read more)

I just got home from a trip -- I left on 12/22 and returned on 1/3 only to discover that sometime in the interim, Firefox "no longer works." I have an expensive desktop Mac that I have not upgraded past 10.4.11 because it means buying a bunch of super expensive software. I feel like saying "F-you" Firefox.

Asked by melonmusic 3 years ago

Last reply by James 3 years ago

  • Archived

Installed latest 64bit version, but screen is mostly black with a few white shapes and/or pixs

Install completed normally, but the pages only show some pixs and white shapes. Sometimes different areas/shapes flash white as the cursor moves over them. Seems to be … (read more)

Install completed normally, but the pages only show some pixs and white shapes. Sometimes different areas/shapes flash white as the cursor moves over them. Seems to be only a video issue, since clicking on a spot with a function activates the function.

Running Win 7 64/bit, and duai Nvidia Geforce 8600GTS graphics cards

Asked by Rick49 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Why does Firefox disappear from desktop and computer, a day after downloading?

I download and get an icon on the desktop and on the bottom menu. If I click on the icon on the desktop, a text box on the screen with two options: "Firefox" and "Apps".… (read more)

I download and get an icon on the desktop and on the bottom menu. If I click on the icon on the desktop, a text box on the screen with two options: "Firefox" and "Apps". If I click on Firefox, the browser opens. If Aps, I go to App Store for no apparent reason.

After 1-2 days, all icons disappear and I cannot find them anywhere.

Asked by ryldisc 2 years ago

Last reply by James 2 years ago

  • Archived

I sent feedback that I was unable to install the latest version(s) of Firefox (since 47.0) and the answer I received was that I need to update to the latest ver

Seriously!! I have been trying to update to the latest version of Firefox since 47.0. Even though I have selected automatic updates and that is what was happening up to v… (read more)

Seriously!! I have been trying to update to the latest version of Firefox since 47.0. Even though I have selected automatic updates and that is what was happening up to version 47.0 it has stopped working. Firefox used to just update itself everytime I opened it but now I keep getting a pop up window saying unable to install latest version (several times a day). I can download a new version but not install it. I sent feedback saying I could not install the latest version and the reply I received was that I needed to install the latest version. Any help would be appreciated.

Asked by JudithM532 3 years ago

Last reply by James 3 years ago

  • Archived

how to reload Fiefox in hacked Windows 7 system upon reboot of 7?

trying to assist my sister. her Windows7 got hacked, Firefox is unresponsive. (She has no tech smarts. I do). Upon reboot of Win7, need to immediately load Firefox to qui… (read more)

trying to assist my sister. her Windows7 got hacked, Firefox is unresponsive. (She has no tech smarts. I do). Upon reboot of Win7, need to immediately load Firefox to quickly load Bitdefender 2018. How do we reload Firefox, please.

Asked by congajim 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Does Firefox bundle Add-ons (like Bitdefender Wallet) to updates?

When I opened my browser today I had a pop up saying that Bitdefender Wallet was added (screen shot attached). I didn't ask for this to be done and was wondering how it … (read more)

When I opened my browser today I had a pop up saying that Bitdefender Wallet was added (screen shot attached). I didn't ask for this to be done and was wondering how it happened? Anyway to contact Firefox to ask this question as I can't find a number online?

Any help is greatly appreciated!

Asked by mdayco 2 years ago

Last reply by Happy112 2 years ago