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`unable to access my bank account online with your Browser!

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser. I continually receive this message:\Secure Connection F… (read more)

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser.

I continually receive this message:\Secure Connection Failed

"An error occurred during a connection to click-notification.capitalone.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

This is my ticket (116230) from my initial request.

What can I do?

Asked by Janet Newell 5 months ago

Last reply by Paul 5 months ago

Mozilla not opening local site without Internet

Dear Sir/Madam, I need help with Mozilla Firefox 119.0.1 (64-bit) version which is almost not working internally without Internet link. When I try to open local internal… (read more)

Dear Sir/Madam,

I need help with Mozilla Firefox 119.0.1 (64-bit) version which is almost not working internally without Internet link. When I try to open local internal site Mozilla Firefox waits to open https://www.bootstrapcdn.com/ Internet location which is unavailable because we are using the browser in isolated network and it is waiting for this site for more than 15 minutes before it opens the local site.

This is not the way we are expecting the browser to work so the question is can we disable this requests in Mozilla Firefox that we were not aware of and that are not asked from out side?

Thank you!

Igor Vanevski, IT administrator, Belgrade, Serbia

Asked by igor.vanevski 5 months ago

Last reply by cor-el 5 months ago

Firefox autofills different username

So I have two different accounts for one website. However one of them I use very rarely, maybe once in 2-3 months the other one i use almost daily. Therefore I have saved… (read more)

So I have two different accounts for one website. However one of them I use very rarely, maybe once in 2-3 months the other one i use almost daily. Therefore I have saved both logins in Firefox and I can see them in my passwords.

The problem is that whenever I try to access the website, Firefox auto-fills the "second" account, the one i only use rarely. What this means is that instead of me being able to just press login i have to delete the username filled in by Firefox and select the other one. So what i would like to do is to maybe tell Mozilla that I want it to use the other account for auto-fill.

Asked by Andrei 6 months ago

Last reply by Terry 6 months ago

How do I stop firefox from asking to update???

Why is this so difficult? I keep getting the attachment. How do I stop it? I NEVER WANT FIREFOX TO TELL ME THERE IS AN UPDATE. I will check and update when I'm ready.… (read more)

Why is this so difficult? I keep getting the attachment. How do I stop it? I NEVER WANT FIREFOX TO TELL ME THERE IS AN UPDATE. I will check and update when I'm ready. How do I stop this?

Asked by scottg1 5 months ago

Last reply by zeroknight 5 months ago

Update caused bookmarks to disappear

Please help me restore my bookmarks and history - the update seems to have wiped everything clean. PLUS I have multiple Firefox icons appearing in my dock. MacBook Pro. … (read more)

Please help me restore my bookmarks and history - the update seems to have wiped everything clean. PLUS I have multiple Firefox icons appearing in my dock. MacBook Pro.

Asked by larrystillwell 5 months ago

Last reply by Paul 5 months ago

Firefox is not 100% compatibile xfce window manager

Is there a way to use the default xfce windows instead of firefox`s own? I mean I have my own setting in the xfce window manager that are not applyed to firefox. fo examp… (read more)

Is there a way to use the default xfce windows instead of firefox`s own? I mean I have my own setting in the xfce window manager that are not applyed to firefox. fo example: I unchecked Raise windows when clicking inside application window, that is not applyed to firefox, I also have a context menu when right clicking on other windows title bars that I can customize, In firefox I have something total else.

Asked by Vajna Botond 5 months ago

Last reply by zeroknight 5 months ago

Removing Google account from Firefox

During my absence my house maid created a Google account for herself on my Firefox browser, which is confusing my browsing as it is also a default account. I wish to remo… (read more)

During my absence my house maid created a Google account for herself on my Firefox browser, which is confusing my browsing as it is also a default account. I wish to remove my maid's account but cannot find how. Please help. I am using Windows 10.

Asked by Epicuros813 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Firefox changed and all windows, tabs and settings disappeared: how to restore lost session?

I restarted my computer and when I booted Firefox up it looked completely different. I'm assuming they updated, but updates never impacted my settings before and in this … (read more)

I restarted my computer and when I booted Firefox up it looked completely different. I'm assuming they updated, but updates never impacted my settings before and in this case none of my sessions or history is left.

I logged in to my Mozilla account and that recovered my extensions, though not my toolbar settings.

The real issue is that all of my tabs and windows are gone. In History, "Recently closed windows" is greyed out and Recently closed tabs shows nothing but what's been opened since I restarted.

Is there any way to recover my history?

Edit:

Resolved: Somehow a blank profile had been set as the default.

Asked by wynden 5 months ago

Last reply by Paul 5 months ago

Keyboard and mouse input stops working after watching videos

When watching videos on YouTube or Amazon Prime, Firefox will eventually stop recognizing keyboard and mouse input in all windows and tabs. This can happen after just a … (read more)

When watching videos on YouTube or Amazon Prime, Firefox will eventually stop recognizing keyboard and mouse input in all windows and tabs. This can happen after just a few minutes of video or after hours. It affects nearly all input: typing or clicking in webpages, the toolbar, the address bar, etc., though I can click the 'x' button to close tabs. When I close the final window, a dialogue will appear stating that Firefox is non-responsive and allowing me to kill the process. This seems unusual, because the OS's system monitor indicates there is plenty of unused and available RAM and CPU resources. Firefox behaves normally after restarting.

OS: Xubuntu 22.04 Firefox version: 120.0 (though previous versions have been affected for the last few months)

Asked by ff.acco 5 months ago

Last reply by jonzn4SUSE 5 months ago

middle clicking bookmarks automatically switches to the new tab even with the setting disabled

I would like to know how I can middle click with my scroll wheel to open a bookmark in a new tab, but not be dumped straight into that new tab. I like opening multiple ta… (read more)

I would like to know how I can middle click with my scroll wheel to open a bookmark in a new tab, but not be dumped straight into that new tab. I like opening multiple tabs at once before going into them.

Asked by GIRGHGH 5 months ago

Last reply by zeroknight 5 months ago

transfering .jsonlz4 bookmarks to new PC

Hi - I just reset my PC and trying to restore Firefox. I saved the default release folder (qejikze4.default-release-1669319412153) which contains the latest bookmarks in… (read more)

Hi - I just reset my PC and trying to restore Firefox. I saved the default release folder (qejikze4.default-release-1669319412153) which contains the latest bookmarks in the "bookmarkbackups" folder. I tried to just replace the bookmark file in the new install (how I previously transfered them), but I can't find the files in the latest V.120 version. Any suggestions on how I can do it?

Thanks

Peter

Asked by ppmerriman 5 months ago

Last reply by cor-el 5 months ago

Firefox keeps giving me a message that it can not access the information on website

I am trying to login in to my health insurance website but Firefox keeps giving me a message that it can not access the information at this time. This is not the first ti… (read more)

I am trying to login in to my health insurance website but Firefox keeps giving me a message that it can not access the information at this time. This is not the first time or the first website that I have had issues with. Do i have to switch to Chrome or Edge?? Is there a setting that will allow me to access the insurance website?? I have used Firefox for years but the past few months it has caused me lots of problems trying to access my accounts on various websites.

Asked by rondapierce60 5 months ago

Last reply by Paul 5 months ago

Profile

Locked out of Firefox due to: profile cannot be loaded because it is missing or inaccessible. Used all the options on your troubleshooting pages w/o results

Asked by Mary Baugh 5 months ago

Last reply by cor-el 5 months ago

Firefox breaking ÇBC.CA: Certaian stories fail to 'hold' before going to a 'broken page

Cannot POST /news/politics/ortis-closing-arguments-1.7031393 This is getting be a more and more common message on CBC.CA -- click on a story, go there, it processes for … (read more)

Cannot POST /news/politics/ortis-closing-arguments-1.7031393

This is getting be a more and more common message on CBC.CA -- click on a story, go there, it processes for a few moments, then posts THAT! Chrome doesn't do it but I'm having pw issues with chrome and would much rather stick with FF, so can this be fixed?! What's wrong, what's causing it? I'm using ad blockers but they don't seem to be the problem and I'm at my wits' end. I have no patience for this kind of bullshit, especially when everything always worked before this started happening. Typically it's about five stories out of the twenty-five or so offerings on the page but I'm sick of messing around with it, having to close the tab, go to something else and hope IT doesn't break! Is there a fix? I don't don't know to diagnose this stuff; I'm not a geek, I'm a user. I have SOME skills but not this. Is this FF or is this CBC?!

Try it: website is cbc,ca , just click on some stories and see if they hold. If they do for you then it's my FF.

Asked by trennor 6 months ago

Last reply by zeroknight 5 months ago

Firefox crashed and I couldn't get it started. I unistalled it and reinstalled it. I lost all of my bookmarks, passwords and all information. What do I do to recover everything?

Firefox crashed and I couldn't get it restarted. I had to uninstall it and reinstall it. I lost all of my bookmarks, logins and other information. What do I do to recover… (read more)

Firefox crashed and I couldn't get it restarted. I had to uninstall it and reinstall it. I lost all of my bookmarks, logins and other information. What do I do to recover it?

Asked by craig414 5 months ago

Last reply by ARMAN KHAN 5 months ago

McAfee Popup

I have Firefox as my browser on my laptop. Today I have been getting numerous pop-up messages from McAfee (which I do not have- I use a different web defense app) saying … (read more)

I have Firefox as my browser on my laptop. Today I have been getting numerous pop-up messages from McAfee (which I do not have- I use a different web defense app) saying I need to renew my subscription or virus detected. Nothing I do gets rid of these pop-ups, which keep coming back (see example below) . How can I stop this from occurring? HELP!!

Asked by lawrenceastevens 5 months ago

Last reply by zeroknight 5 months ago