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Firefox crashes on start up

Firefox keeps crashing upon start up. Was lagging, shut it off and turned it back on and even after a reboot, I keep getting crashes. I have seen it mentioned that the No… (read more)

Firefox keeps crashing upon start up. Was lagging, shut it off and turned it back on and even after a reboot, I keep getting crashes. I have seen it mentioned that the Norton Toolbar seems to be the cause of it all. How do I fix this issue so I can boot my Firefox back up?

Asked by Demi 3 years ago

Answered by philipp 3 years ago

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Firefox crashes on startup

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay … (read more)

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay up when crash report comes up. For this I have tried to start in safe mode and it crashes as well. Proceeded to download and install latest version, same results. Uninstalled firefox and did a clean install and it is still crashing, even in safe mode. I have read through the previous questions on this and nothing there has worked.

Have restarted my computer a number of times, but have not down a shut down and start.

No new extensions or plug ins have been added. The last Norton update was 1 week ago.

Crash ID: bp-edab8628-ea22-44f0-bdb7-f1b0d2160913

any help resolving this is greatly appreciated.

Asked by JimW57 3 years ago

Answered by philipp 3 years ago

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Firefox crashes

Firefox crashes at startup. Even starting from the command line with parameters -safe-mode. Crash ID: bp-d6c7f89b-ff88-4dd6-9f13-47e6b2160913 I guess that all info about … (read more)

Firefox crashes at startup. Even starting from the command line with parameters -safe-mode. Crash ID: bp-d6c7f89b-ff88-4dd6-9f13-47e6b2160913 I guess that all info about the crash is sent to Mozilla FF using the above Crash ID.

Asked by wier0470 3 years ago

Answered by philipp 3 years ago

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Firefox crashes on startup

Firefox has been crashing on startup going right to crash reporter. This happened only a few hours ago so I am confused. I did a full scan with Norton and malewarebytes, … (read more)

Firefox has been crashing on startup going right to crash reporter. This happened only a few hours ago so I am confused. I did a full scan with Norton and malewarebytes, and it showed up negative. Here is my crash report

bp-d4e20a9c-c635-46e1-84c8-e886c2160913

Thanks in advance

Asked by _Andrew_ 3 years ago

Answered by FredMcD 3 years ago

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Firefox Crash in versions prior to 48.02 version

Hi I´m having a strange problem with Firefox. I was using Firefox 42.0 pt-br because i was using some extensions that only work in the version 42.0 Sudenly, one day, i tr… (read more)

Hi I´m having a strange problem with Firefox. I was using Firefox 42.0 pt-br because i was using some extensions that only work in the version 42.0 Sudenly, one day, i try to run my Firefox, and Firefox crash repeatedly. I tried to reset Firefox, open firefox in safe mode, delete my profile and create a new, uninstall and rinstall again the version 42,I tried everything. The strange is that the only version that works on my Pc is the version 48.02. None of the arlier versions works, such 47, 46,45,44,43,42 versions. I´m using a Windows 8 Pro X64 Pt-Br. Whats happening ? Why the other versions dont work, only the version 48.02 works fine ? Does anyone could help me please?

if help, here are my crash report:

==============================================================================================

AdapterDeviceID: 0x0116 AdapterDriverVersion: 9.17.10.4101 AdapterSubsysID: 08911854 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0 AvailablePageFile: 6340321280 AvailablePhysicalMemory: 5310382080 AvailableVirtualMemory: 3910934528 BIOS_Manufacturer: INSYDE BlockedDllList: BreakpadReserveAddress: 55902208 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1473766907 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473766673 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 08911854, AdapterDriverVersion: 9.17.10.4101 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1248, AdapterSubsysID2: 08911854, AdapterDriverVersion2: 10.18.13.5906DWrite- DWrite+ D2D1.1- D2D1.1+ D2D- D2D+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 42 StartupTime: 1473766906 SystemMemoryUsePercentage: 37 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8140,"isWow64":true,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2014,"locale":"pt-BR"},"hdd":{"profile":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"},"binary":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"},"system":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 3000","vendorID":"0x8086","deviceID":"0x0116","subsysID":"08911854","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.4101","driverDate":"1-30-2015","GPUActive":true},{"description":"NVIDIA GeForce GT 555M ","vendorID":"0x10de","deviceID":"0x1248","subsysID":"08911854","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5906","driverDate":"11-24-2015"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"pt-BR","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 13352402944 TotalPhysicalMemory: 8535244800 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
Provedor de Serviço de TCPv6 de RSVP : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
Provedor de Serviço de TCP de RSVP : 2 : 1 :  
Provedor de Serviço de UDPv6 de RSVP : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Provedor de Serviço de UDP de RSVP : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: pt-BR

==============================================================================================

Thanks for your attention

Asked by saintchelo 3 years ago

Answered by philipp 3 years ago

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Firefox crashes on startup

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF cause… (read more)

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF causes the crash notification to appear. I am unable to start FF in it's safe mode.

Crash ID: bp-efa5c800-80ef-4852-a1c8-f57302160913

Asked by Keslaa 3 years ago

Answered by Keslaa 3 years ago

  • Archived

Firefox crashes

Attempt to run Firefox but it crashed immediately even in Safe Mode: Crash ID: bp-6dcc482e-3e0e-4e20-a51f-66c5f2160913 AdapterDeviceID: 0x0102 AdapterDriverVersion: 9.17.… (read more)

Attempt to run Firefox but it crashed immediately even in Safe Mode:

Crash ID: bp-6dcc482e-3e0e-4e20-a51f-66c5f2160913

AdapterDeviceID: 0x0102 AdapterDriverVersion: 9.17.10.3040 AdapterSubsysID: 04ad1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,loop%40mozilla.org:1.3.2 AvailablePageFile: 5243224064 AvailablePhysicalMemory: 1794097152 AvailableVirtualMemory: 3966312448 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 49217536 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1473773637 E10SCohort: unsupportedChannel EMCheckCompatibility: true Email: mlehmbeck@bankunited.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: D3D11 layers disabled due to a prior crash. (t=0.891149) InstallTime: 1473770439 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 04ad1028, AdapterDriverVersion: 9.17.10.3040 FP(D000-L100000-W00000000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 133 StartupTime: 1473773637 SystemMemoryUsePercentage: 56 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3977,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3093,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"WDC WD1600AAJS-75M0A0","revision":"02.03E02"},"binary":{"model":"WDC WD1600AAJS-75M0A0","revision":"02.03E02"},"system":{"model":"WDC WD1600AAJS-75M0A0","revision":"02.03E02"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0102","subsysID":"04ad1028","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.3040","driverDate":"2-22-2013","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8338460672 TotalPhysicalMemory: 4170182656 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1.833562067 Vendor: Mozilla Version: 47.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by mlehmbeck 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox crashes

Crash ID: bp-4baf1fc9-8748-440f-a098-e78e02160913 Crash ID: bp-4e833778-9b91-4956-9386-df0182160913 Firefox will not start and keeps displaying the crash reporter instead… (read more)

Crash ID: bp-4baf1fc9-8748-440f-a098-e78e02160913 Crash ID: bp-4e833778-9b91-4956-9386-df0182160913

Firefox will not start and keeps displaying the crash reporter instead of opening, starting in safe mode doesn't work either. I've tried using version 39.0.3 and version 40.0, I am using these older versions as I write automated test scripts and they do not work on your more recent browser versions. (Something you should also look into)

Any thoughts as to why firefox has just decided to randomly start doing this?

Asked by harrison.davies 3 years ago

Last reply by harrison.davies 3 years ago

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Firefox crashes

Hello everyone. at around 6am central time firefox was working perfectly. now its 9 am and i'm getting nothing but crashes. i've tried everything from restarting in safe … (read more)

Hello everyone. at around 6am central time firefox was working perfectly. now its 9 am and i'm getting nothing but crashes. i've tried everything from restarting in safe mode to refreshing firefox, still crashes. i cant access firefox at all. i'm using internet explorer to fill this out.

here's the crash id

Crash ID: bp-c5f70400-13a5-4860-a0e6-630c42160913

Asked by Mozillahelp2252 3 years ago

Answered by Mozillahelp2252 3 years ago

  • Archived

Firefox crashes

Hey Firefox! Our Firefox is crushing. Need your help please. Please see Firefox crush report below from "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Crash ID: bp-… (read more)

Hey Firefox!

Our Firefox is crushing. Need your help please.

Please see Firefox crush report below from "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted"

Crash ID: bp-1ee5762b-f94f-40e7-ae2e-591372160913 Crash ID: bp-3d20f803-2a4d-43c2-910e-5ebc52160913 Crash ID: bp-38f31722-6821-4ff7-9f1e-d11202160913 Crash ID: bp-447fe74b-afcd-4952-a601-cbae42160913 Crash ID: bp-4756b7a9-5f7f-406c-8a1c-cbb0a2160913 Crash ID: bp-04818793-bca7-4556-a955-d771c2160913 Crash ID: bp-b7cfe05a-6552-4267-9e4e-c36b42160913 Crash ID: bp-f2a3b857-f5cc-484c-adab-6cc2c2160913

Asked by mcompendio 3 years ago

Last reply by philipp 3 years ago

  • Archived

Firefox Continuous Crashes Windows 7 x64 Machiens

Firefox is continuously crashing on several (50+ machines) all Windows 7 x64 machines. It does not even launch. All we get is the "We're sorry". We thought may be it was … (read more)

Firefox is continuously crashing on several (50+ machines) all Windows 7 x64 machines. It does not even launch. All we get is the "We're sorry". We thought may be it was because they were on version 41.0.1 but after upgrading to 48.0.2, it still did not work. It just continues to crash on launch. When launched in safe mode "firefox.exe -safe-mode", it crashes immediately as well.

Please help.

Crash IDs Crash ID: bp-0a14d57e-a94d-40c8-a7e2-845cf2160913 Crash ID: bp-7cc12739-2e2d-4be6-9229-b27f62160913 Crash ID: bp-8cd77738-6cbc-4a75-b250-bcf2e2160913


Machine OS: Windows 7 Architecture: x64 Browser version tested: 39.0, 41.0.1, 48.0.2

Additional Details of the crash (Details Button) AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 AvailablePageFile: 14908764160 AvailablePhysicalMemory: 6224113664 AvailableVirtualMemory: 3987734528 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 50397184 BreakpadReserveSize: 67108864 BuildID: 20150630154324 CrashTime: 1473779372 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473779368 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0152, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 9.17.10.2932D3D11-WARP? D3D11-WARP+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1473779368 SystemMemoryUsePercentage: 26 Throttleable: 1 TotalPageFile: 16915705856 TotalPhysicalMemory: 8458805248 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 39.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

This report also contains technical information about the state of the application when it crashed.

Asked by xirsteon 3 years ago

Last reply by jscher2000 3 years ago

  • Solved
  • Archived

Firefox crashes upon startup

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean rein… (read more)

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean reinstall but it has not fixed the problem. I uninstalled Firefox, removed the remaining files in the Program Files and Documents and Settings\username\Application Data folders to ensure a completely clean reinstall, reinstalled Firefox and I still crash. I think that the problem may lie in my operating system.

I am one of the few that still uses Windows XP Media Center, Service Pack III. I use a Compaq Presario computer with an AMD Athlon 64 Processor 3700+, 2.19 GHz. I submitted a report and this is the report: Crash ID: bp-d1fac27a-df30-494c-a889-9acd22160913

Asked by StevenMartin 3 years ago

Answered by StevenMartin 3 years ago