Firefox Support Forum

I have a constant problem with Chase.com - they are telling me it's Firefox, then it's because of the cookie blockers on FireFox. I have heard every excuse under the sun. I try to login, I get chase doesn't recognize device, then they send a one time code, which doesn't work, so I have to call them, they tell me it's Firefox causing the problem. I know that's a myth because the same thing happens on MS Edge. Is anyone else having this problem? Do you have any suggestions?

Example: If I start typing in the address bar and type the letter a... amazon.com comes up since I frequent there a lot. But, if I start typing the name of my bank nothing comes up in the address bar. I always have to type it out.

In the past few months, I've had problems with links that come from emails received on my account. There are a couple of senders who have links to a web page. When I go to that page, they often will have a youtube link, but the link is missing. Further, when working with the sender, they send another email with the web page pasted into it, I still don't see the link. They can see it before they send it.

I'm getting email direct from their website and am not using outlook or another client on my end. I have the same results on every browser I've tried. I'm not using any ad blocker and Firefox and Windows are up to date. I have also tried disabling my firewall. Nothing seems to help so far.

Anyone have an idea of what I might be missing?

Thanks!

I spent last week at the bench and now when I open my Firefox browser, I discovered that all my bookmarks have disappeared. The folders are there but not the bookmarks. I tried to restore my last backup which was on July 7 this year but the backup failed to restore. I had over 11 MB. What is wrong? How can I restore my lost bookmarks? These bookmarks have information that I will need in the next days.

yesterday I updated firexfox to its latest version.

after that, the tabs aren't showing properly anymore.

as I use my computer for work and leisure I usually keep a few separate tabs open, and up until yesterday, when I clicked, or hovered, over the firexfox icon in the taskbar, it would show me a preview of the individual tabs I had open, then to see the windows open in each tab I needed to click on the relevant tab.

since the update yesterday though, when I click, or hover, over the firexfox icon, insted of the tabs, it shows me ALL the window open, in what is now a chaotic and disorganised mess. the tabs are still separate in reality, if I minimase a tab, I can see the other tab open on the screen, but I now don't have access to them anymore as I should normally by the firefox icon, as it only show ALL the window open regardless of tab.

this is an incredibly disturbing problem, expecially when I have to use firefox for my studies and I have serveral research papers and resources open at once, and divived in tabs for ease of navigation.

while I still can access to the individual tabs through 'alt+tab' and scrolling with three fingers on the mousepad, this is still a massive issue that only arised with the update done yesterday.

is there any way to fix this?

thank you kindly in advance.

Today I started having a problem with Smartnews.com. When I click a news item link, it displays a barcode and asks to install the app on my phone. When I use Microsoft Edge, I do not have this problem - the article displays fine. Does anyone know what is going on with Smartnews.com? Thanks

When I open a new browser window the page slides sideways, how do I turn this effect off? It never did this before, and it is extremely annoying.

The new window appears to slide from the left side of the screen across the screen until it is fully visible; that's what I am trying to describe. As if a card was being dragged out of the left side of the screen, across the page. I hope someone knows how to make this animation stop, please?

Hi, sometime yesterday or the day before I started noticing that Firefox would hang any time I saved an image to my harddrive. The "hang" lasts 4-6 seconds or so and during that time Firefox is completely unresponsive. You cannot scroll a page, switch to another tab, etc. It does not matter what page/website you attempt to save an image from. They are all experiencing the same hanging delay. I have tried both restarting Firefox and restarting my PC. Neither seems to alleviate this issue. Not sure how to proceed from here.

The problem today is with the CA FTB website https://webapp.ftb.ca.gov/MyFTBAccess/Login/AccessYourAccount, I reset the firefox security setting to standard and emptied the cookies and cache. Didn't help. Edge has no problem with the site. There have been other sites with problems lately too such as the login to Vanguard online accounts which logs in, but some features on the site don't work. I don't like Edge, but I'm having to use it too often lately. I believe these problems came up within the last few months. Do you need any further information with which to troubleshoot?

I contacted you the other day and refreshed which helped somewhat, today It would not come up aT all. I am contacting from edge at the moment. I am very frustrated. Is there a chance I could talk to a live person; this takes way to long?

Dave Fisher [phone# removed from public support forum]

why do i get this,(We're experiencing technical difficulties.) on all pch.com and spectrum.pch.com