Unable to move different pages or have different tabs on my Mac Air laptop screen.

From the last two Firefox updates, I no longer can move sites screens around on my Mac Air laptop. Only one page at a time shows up and consumes the screen. I am no lon… (read more)

From the last two Firefox updates, I no longer can move sites screens around on my Mac Air laptop. Only one page at a time shows up and consumes the screen. I am no longer able to copy and past and move info to another screen. A couple of weeks agom I cleared my cache but not sure that had anything to do with it. Please suggest solutions. Is there an add on or something that needs adjusting?

Thank you.

Asked by Claudia MacLeod 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

When I open my StartMail on my desktop computer I get a blank screen and cannot sign in.

When I open my StartMail on my desktop computer I get a blank screen and cannot sign in. All of my other programs work just fine. I have no idea what I did while prepar… (read more)

When I open my StartMail on my desktop computer I get a blank screen and cannot sign in. All of my other programs work just fine. I have no idea what I did while preparing to send an email on May 6th and StartMail disappeared. I’ve checked history, restarted my commuter, cleared all history and get everything else back each time. StartMail continues to open as usual on our laptop computer.

Asked by Bill 5 days ago

Last reply by jonzn4SUSE 5 days ago

Severe issues with email system after last Windows 11 upgrade, if I click on content it creates endless tabs of that content in in Firefox, other strange issues with email, help!

I'm using Windows Live Mail 2012 (which yes is pretty old) and one of the problems manifests itself in Firefox so let me describe this, I'm asking here because I don't th… (read more)

I'm using Windows Live Mail 2012 (which yes is pretty old) and one of the problems manifests itself in Firefox so let me describe this, I'm asking here because I don't think Microsoft ever supports anything any more so yes I'm grasping at straws but here goes. If I click on an email preview in my email client it proceeds to try and open that content in an almost infinite set of windows. If instead I click on a web link in that content it proceeds to attempt to open an almost infinite number of tabs of copies of this content in Firefox, I'm not saying this is the fault of the browser but it's a weird problem. Finally if I try and open the website that I need to use to manage the memory usage of this limited memory cable provider email account, the website no longer processes that correctly either so after a short time I will run out of memory entirely and lose usage of the account so you can see why solving this is an urgent matter for me. (I already contacted the cable provider tech support and their considered opinion was I ought to pound sand since they no longer provide email accounts any more for anyone. I have a peculiar feeling that one possible answer involves doing complex editing in the Registry, I think I'd rather back out the update (although MSC wil probably just overwrite it again in 6 months anyway) but I guess either would be acceptable, I'm just wondering how come I'm the only person in the known universe who has seen this weird issue?

Asked by jlawton 4 weeks ago

Last reply by markwarner22 4 weeks ago

Outlook (formerly Hotmail) keeps freezing before I get a message "script" or "this page" "is slowing down Firefox or the page."

This happens a lot all of a sudden. It used to say something like this "script is slowing down the page" or "page is slowing down browser" but it's only Outlook/Hotmail. … (read more)

This happens a lot all of a sudden. It used to say something like this "script is slowing down the page" or "page is slowing down browser" but it's only Outlook/Hotmail.

It's super annoying. Any fixes?

Thanks.

Asked by richardmichaellucas 5 days ago

Last reply by jonzn4SUSE 3 days ago

Settings/general

I'm a single home user connecting via my phone hotspot. Att is my carrier. In settings/general it says my browser is being managed by my organization. Is att that organiz… (read more)

I'm a single home user connecting via my phone hotspot. Att is my carrier. In settings/general it says my browser is being managed by my organization. Is att that organization or have I been hacked?

Asked by Robert Keller 1 month ago

Last reply by markwarner22 1 month ago

An issue with video only with Firefox with XEye Academy

Hello, I am currently enrolled in courses on XEye Academy ("academy.XEyecs.com") and accessing their platform on my laptop using Firefox. I’m experiencing an issue where… (read more)

Hello,

I am currently enrolled in courses on XEye Academy ("academy.XEyecs.com") and accessing their platform on my laptop using Firefox. I’m experiencing an issue where videos continuously load without playing.

The issue appears to be only on Firefox on my laptop, as videos play with no issues on other browsers and even on another PC using Firefox.

I would appreciate your guidance in resolving this issue on Firefox on my laptop.

Thank you for your support!

Asked by Michael Samy 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

an Avira pop up that wouldn't go away until I rebooted

I was in the middle of a bunch of work and this Avira pop up showed up blocking 1/3 of the screen. Probably a scam, but no way to get rid of it. Finally I had to reboot. … (read more)

I was in the middle of a bunch of work and this Avira pop up showed up blocking 1/3 of the screen. Probably a scam, but no way to get rid of it. Finally I had to reboot. I googled options and none of them worked. I have been getting Avira "scare tactics" but they were easy to close. But this was extremely annoying. If this continues, how to I get rid of it??

Asked by jpasco 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

BOOKMARKS - Why are they bad now?

(on a mac book pro 2021-Ventura 13.7.2) 1 - first time sending FireFox bug issue. I took 1/2hr to type out my book mark issues, as specific detail as possible so it w… (read more)

(on a mac book pro 2021-Ventura 13.7.2)

  1. 1 - first time sending FireFox bug issue. I took 1/2hr to type out my book mark issues, as specific detail as possible so it would be clear why your NEW Update messed up your BOOKMARK function - a first time and was DONE. went to bottom to click Submit. Saw the ask for Images, made the screenshots, uploaded screen shots here, saw your Button for "Data share"- not sure what this is but wanted to help you/help me, so I clicked it, said something next suggesting I Data share manually - link for HOW to Data share manual, decided was too much for my time right now - clicked the top window Arrow "Back" to THIS page AND 40MIN OF INFO WAS GONE!!!!

Don't put a button and ask for info suggesting I click or I move away from a page to HELP YOU !!! then lose all the work I just did. DON'T WASTE MY TIME!!! OMG - WTF!!! this is not a "fun thing" to spend time on during a busy day or ever. now don't care to re-type it and am leaving with bad experience. well done!

"Volunteers" - why are volunteers doing Firefox support work for free?

See attached screen shots. Bottom line-GO BACK TO THE OLD BOOKMARK FUNCTION where I can add a new bookmark AND put it in folder where I want it in 1 step.

Asked by sunnykcarey 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Tab groups

Hello, My Firefox recently updated (it's now v. 138.0.1), and now I can't seem to create tab groups anymore. When I move one tab on top of another, nothing happens. What … (read more)

Hello, My Firefox recently updated (it's now v. 138.0.1), and now I can't seem to create tab groups anymore. When I move one tab on top of another, nothing happens. What can I do to get this useful tool back? Thank you!

Asked by Gilly Nadel 1 day ago

Last reply by MarkRH 22 hours ago