Support for backing up to Google Photo's

Google Drive is giving me warnings it no longer backs up my photo's and I need to use my browser to do that. Only Firefox does not support it. Is there any view or hope f… (read more)

Google Drive is giving me warnings it no longer backs up my photo's and I need to use my browser to do that. Only Firefox does not support it. Is there any view or hope for future support so it will work in Firefox as well?

Open 1

Cannot sync my bookmarks from before a factory reset of my laptop

Hello, Today I performed a factory reset on my laptop (Windows 11). Before i did that, I checked if my Firefox account has synced all it's data, bookmarks, history etc. w… (read more)

Hello, Today I performed a factory reset on my laptop (Windows 11). Before i did that, I checked if my Firefox account has synced all it's data, bookmarks, history etc. was checked and I pressed "sync" button. Then performed all of the actions connected with factory reset of a windows including partition removal. After that installed Firefox, logged in, but had to reset my password because it wasn't saved within my Bitwarden. Then synced and it turned out, that there is no saved bookmarks on my account. Is there a way to return my bookmarks?

Best regards, Karol Picher

Open 3 1

How do I remove the amazon icon from my home screen?

I tried several times to dismiss the amazon icon from my home screen but it won't dismiss. When I click on it, it tries to behave like a browser to search amazon and my p… (read more)

I tried several times to dismiss the amazon icon from my home screen but it won't dismiss. When I click on it, it tries to behave like a browser to search amazon and my password is not working now.

Open 1

Refund Request

Dear Customer Service Team, I am writing to request a refund for my monthly subscription fee for the product Mozilla VPN, in accordance with your 30-day money-back guaran… (read more)

Dear Customer Service Team, I am writing to request a refund for my monthly subscription fee for the product Mozilla VPN, in accordance with your 30-day money-back guarantee. Unfortunately, the subscription (from 18th July 2026) did not meet my expectations, and I would therefore like to make use of this guarantee and cancel my membership. Could you please confirm the cancellation and process the refund to my original payment method at your earliest convenience? Thank you for your understanding and assistance.

Best regards, Lorenz Claus

Open 1

Picture-in-Picture mode wont work

I am watching a movie and would like to use Picture-in-Picture mode so I can continue watching while working, thanks to its floating window feature. However, I can no lon… (read more)

I am watching a movie and would like to use Picture-in-Picture mode so I can continue watching while working, thanks to its floating window feature. However, I can no longer use it.

I have already tried clicking the Picture-in-Picture icon on the video, using the Ctrl + Shift + ] shortcut, and verifying that the feature is enabled under Settings > Tabs and Browsing > Media. Unfortunately, none of these methods worked.

I would appreciate it if you could help me resolve this issue as soon as possible. Aside from its extension support, Picture-in-Picture is one of the main reasons I chose Mozilla Firefox.

Thank you in advance for your assistance.

Open 7

My background suddenly changed to white letters on black, and none of the directions help me put it back

Again, on my Firefox Google screen everything changed from black letters on white to white letters on black. I've googled instructions on how to fix this, but nothing ha… (read more)

Again, on my Firefox Google screen everything changed from black letters on white to white letters on black. I've googled instructions on how to fix this, but nothing has worked.

Open 1