Firefox on Mac is freezing and missing min/max bar

This issue just randomly started; I don't remember Firefox doing an update. I've tried to navigate through some of the menus but it isn't responding as one would hope. Th… (read more)

This issue just randomly started; I don't remember Firefox doing an update. I've tried to navigate through some of the menus but it isn't responding as one would hope.

This is on a new MacBook that's less than a month old, so it's a fairly new install.

Anyone have any ideas?

Asked by willjasen 3 weeks ago

Last reply by willjasen 6 days ago

Not prompted for master password

Hi, For some unknown reason, Firefox does not prompt me for the master password. This started happening after I opened quite a lot of tabs few weeks back. The prompt used… (read more)

Hi,

For some unknown reason, Firefox does not prompt me for the master password. This started happening after I opened quite a lot of tabs few weeks back. The prompt used to pop up on Firefox start up. But now it doesn't. I would have to do something to manually pop up the prompt. By something I mean, trying to save a password on a site, go to login page of a site, click on view logins etc. I'm not sure why this odd behavior is been shown. Any clues on how I could debug the issue?

Asked by ninostephen.dev 1 week ago

Last reply by ninostephen.dev 6 days ago

saving profile for restore to previous version

Do I need to save my profile to restore the previous version? It is very confusing in the help files with conflicting information that makes me worry that I may not be ab… (read more)

Do I need to save my profile to restore the previous version? It is very confusing in the help files with conflicting information that makes me worry that I may not be able to use my profile from V75 in the previous version I only want to temporarily restore to the previous version until the web page display problems and URL address box overlapping the favourites bar are are sorted out but I hope to retain my bookmarks to work in the previous version Thanks TW

Asked by 70773388 2 months ago

Last reply by 70773388 6 days ago

Firefox 76.01 on Windows 7 broke audio completely

The 76.01 update of Firefox has completely broken the audio function in my browser. Youtube and Yahoo Finance specifically. I have not checked further. Yes I know Windows… (read more)

The 76.01 update of Firefox has completely broken the audio function in my browser. Youtube and Yahoo Finance specifically. I have not checked further. Yes I know Windows 7 is not supported by Microsoft, but Firefox has claimed that it would support Windows 7 indefinitely. Yesterday when I opened Firefox a message said that audio and video might not work if I did not have DRM enabled. I checked and saw that I had DRM enabled, but audio did not work. A button in the message said Enable DRM, I clicked the button anyway. No audio. I restarted Firefox, no audio. I restarted my computer, no audio. I opened Chrome and everything is working fine. I did not even okay this update. I have my preferences set to NOT automatically update. it seems like Firefox is ignoring my preferences. Firefox should provide an instant downgrade to the previous version that supported audio. In the past I have downgraded a few times until things were working smoothly, but it's a headache. Now I understand Firefox makes it even harder to do that. I may just switch to Chrome permanently.

Asked by brtew 1 month ago

Last reply by brtew 6 days ago

Doxy.me Webcam not showing my video.

My health provider uses doxy.me for telehealth. Whenever we set up a session using Firefox on my laptop my healthcare provider can't see me on his end. I used doxy.me tro… (read more)

My health provider uses doxy.me for telehealth. Whenever we set up a session using Firefox on my laptop my healthcare provider can't see me on his end. I used doxy.me troubleshooter and it gets stuck at "loading video stream". Using the same laptop but instead using Microsoft Edge and the video works fine. I have used Firefox for other web conferences using Zoom and that works fine. Any reason why this is happening?

Asked by sparky1957 1 month ago

Last reply by sparky1957 6 days ago

Firefox / "consent.exe" crashing in infinite loop on startup

I have had the following issue 5 times now over a longer period of time (Windows 10, Firefox 77.0.1 and earlier versions). Rarely, when I want to start Firefox, I get stu… (read more)

I have had the following issue 5 times now over a longer period of time (Windows 10, Firefox 77.0.1 and earlier versions).

Rarely, when I want to start Firefox, I get stuck in an infinite loop. The mouse cursor changes to a "loading" cursor and starts flickering forever, trying to start Firefox. This is bad enough for my whole system to behave strangely, e.g. mouse clicks will randomly not register or release.

Upon inspecting the task manager, I find that `consent.exe` repeatedly pops up and disappears. I assume it crashes and then firefox tries to restart, repeating in an infinite loop ... I only recently found a dubious/hacky way to stop this without logging out or restarting my pc: When I forcefully rename `C:/Windows/System32/consent.exe` via console, e.g. to `.../consent.exe_`, Firefox will crash "properly" with an error message and I can rename it back.

I have no idea what this `consent.exe` does or why it is called, which makes finding the cause or fixing the issue very hard..


Details / attempted fixes

The most recent time I had this issue, it appeared after trying to open an external link while Firefox was open. Firefox then found a new update and started automatically updating to the newest version (77.0.1), before trying to open the link and giving an error message (I don't remember what it was..). To properly apply the update I closed Firefox, tried to open it again, and I started getting this infinite crash loop.

This is not the first time I had this exact same issue, but the cause seems to vary. The first time I encountered this was back when there was a buggy Windows update, which if I read my logs correctly seems to have been at the end of February 2020. As far as I can remember at this time, the issue appeared immediately after restarting my PC and updating Windows (no opening of external links involved). The only way I managed to fix it was by uninstalling that Windows update. I disabled the following updates for some months. At this time I assumed the cause was the buggy Windows update, but since then I had the same issue 4 more times. Of the times I can remember the issue appeared immediately after

  • updating windows
  •  ??
  •  ??
  • clicking an external link
  • clicking an external link > automatic Firefox update > restart Firefox > crash

Every time I got this issue I tried many things to fix it, including

  • restarting Firefox
  • restarting the PC
  • deleting my Firefox profiles in `%AppData%\Mozilla\Firefox\Profiles` and `%AppData%\..\Local\Mozilla\Firefox\Profiles`

none of the above worked any time I had this issue - nonetheless the issue would disappear randomly without me knowing what fixed it.

The first time when it was seemingly caused by the buggy Windows update, I even uninstalled and reinstalled all of Firefox, including deleting my Profiles in AppData. Even then, the issue persisted on a completely clean and barebone install of Firefox. However, since then it is seemingly caused by opening external links and the problem always randomly disappeared before I got to try a clean Firefox install.

The most recent time, the issue disappeared while I was trying `firefox.exe --version`, `firefox.exe --help` to find out my Firefox version (I don't know the correct commands, so nothing happened). This did not work, but when I then tried to start Firefox again, I got about 10 or so error messages on the first attempt (unfortunately, I don't remember the error message..), and then the issue was gone on the second attempt to restart Firefox.

One other random guess I have is that some of my about:config settings may be related, in particular I completely disabled any links from opening popups, be it a new tab or window. But this sounds really like a bug and I certainly do not want to undo this setting.


In the end I am not even sure if this is a Firefox or Windows issue, and I am also not sure what would be a better place to look for support. Should I submit the above as bug report?

I am also very reluctant to try to reproduce the issue since I have no idea what the fix is and spent hours on it every time.

Asked by Shiwa 3 weeks ago

Last reply by Shiwa 5 days ago

"Firefox.app" can't be opened.

I am running MACOS 10.15.5 on a MacBook Pro. Up until recently Firefox has worked perfectly. Now, and for maybe the past week or so, I get the pop-up error message "Firef… (read more)

I am running MACOS 10.15.5 on a MacBook Pro. Up until recently Firefox has worked perfectly. Now, and for maybe the past week or so, I get the pop-up error message "Firefox.app" can't be opened. No other indications or messages.

I have removed and reinstalled the app from the Firefox 77.0.1.dmg file. Still have the issue. I get the same msg when attempting to start Firefox in safe mode. I thought at first this issue may be due to the upgrade to 10.15.5 from 10.15.4, but a family member's Firefox works perfectly on 10.15.5. I actually don't remember when the jump to "5" from "4" actually happened. I have checked the forms and found nothing relating to this specific error. Perhaps I missed it.

I have attempted to recover Firefox from an earlier (6/2/2020)Time Machine backup which I believe was prior to the "5" upgrade, but the message is still the same.

Any help/suggestions would be appreciated. Thanks.

Asked by ldhess 3 weeks ago

Last reply by ldhess 5 days ago

This webpage has been blocked

Recently while browsing http://www.mediafire.com/, I mistakenly clicked on Block. Thereafter tried all the available solutions, but the web site always returning this mes… (read more)

Recently while browsing http://www.mediafire.com/, I mistakenly clicked on Block. Thereafter tried all the available solutions, but the web site always returning this message: This webpage has been blocked. Anyone out there solved this sort of problem, please help. Thank you. Jasim Raihan

Asked by jasim.raihan123 1 month ago

Last reply by jasim.raihan123 4 days ago

Firefox slowing down my entire system

HI, it's a problem that's been around for years, yet i never got an appropriate answer, so i'm asking here: The longer i keep Firefox running, the slower my whole system … (read more)

HI,

it's a problem that's been around for years, yet i never got an appropriate answer, so i'm asking here:

The longer i keep Firefox running, the slower my whole system gets and the slower firefox itself gets - up to a point (generally like about 10 hours or so) where everything becomes so slow, i have to manually shut down Firefox via the Task Manager. All that seems to be independent from the fact whether i actually do something in Firefox or not.

So i don't know what Firefox actually does while i'm away that kills my whole system, but i'd really like to know and i appreciate any help!!!

THX in advance

Asked by j.jansen7909 2 weeks ago

Last reply by j.jansen7909 4 days ago

Downloaded Firefox, now Youtube and Skype don't work after my computer goes to sleep

I downloaded Firefox a couple of months ago and ever since, Skype, Youtube, and any video based apps and services don't work after my MacBook Pro goes to sleep for the ni… (read more)

I downloaded Firefox a couple of months ago and ever since, Skype, Youtube, and any video based apps and services don't work after my MacBook Pro goes to sleep for the night. I've tried clearing history, cookies, etc., but so far nothing has solved the problem. The only thing that makes it work is restarting the computer everyday. Please help!

Asked by tostyj 2 weeks ago

Last reply by tostyj 2 days ago

Unable to sign into certain sites

I've run into a strange issue lately - certain sites are left unable to sign in. I've tried disabling add-ons, clearing cache, cookies, history, lowering my security sett… (read more)

I've run into a strange issue lately - certain sites are left unable to sign in. I've tried disabling add-ons, clearing cache, cookies, history, lowering my security settings, adding site exclusions, disabling VPN, refreshing firefox, uninstall/reinstall, uninstall/clear data/reinstall/refresh firefox, everything. Still, nothing.

One site in particular is Dropbox. I enter my creds, it asks for my authenticator, error. So I tried in another browser and it works fine. So it's definitely a firefox issue.

I did disable my authenticator temporarily, and was able to sign in on Firefox. However the moment I re-enabled it, I'm no longer able to sign in again.

I have a few other sites that won't sign in either. Some give errors, some accept my password then refresh to the non-signed in page.

I'm at a loss. I've tried everything I can think of. And confirmed all sites work in other browsers.

OS: Windows 10 OS Version: 1909 Firefox: 78.0

Asked by Arí 1 week ago

Last reply by Arí 2 days ago

How Do I Get My URL Address Bar Back?

I previously disabled the the new Firefox Megabar, however with the FF 78 update it reverted back to 'Megabar'. How do I get rid of Megabar??? (It's annoying as hell.) I… (read more)

I previously disabled the the new Firefox Megabar, however with the FF 78 update it reverted back to 'Megabar'. How do I get rid of Megabar??? (It's annoying as hell.)

I would like my address bar with my most frequently visited sites back (that I've had on my URL bar list for years). What do I do?

Asked by Azure 7 hours ago

Plugincontainer high cpu causing Prime video stutter

Plugincontainer high CPU causing Prime video stutter. I only get this with Amazon Prime, Hulu and Netflix are fine. This problem has just recently started. Plugincontaine… (read more)

Plugincontainer high CPU causing Prime video stutter. I only get this with Amazon Prime, Hulu and Netflix are fine. This problem has just recently started. Plugincontainer in Hulu or Netflix hovers around 10% but in Amazon Prime it will shoot up to 60% causing the video to stutter. I have process explorer to monitor CPU.

My plugins are: OpenH264 Video Codec provided by Cisco Systems, Inc. Version 1.8.1.1 Last Updated October 29, 2019

Shockwave Flash Shockwave Flash 32.0 r0 Version 32.0.0.387 Last Updated July 2, 2020

Widevine Content Decryption Module provided by Google Inc. Version 4.10.1582.2 Last Updated February 18, 2020

Firefox says they are up to date.

Asked by sotackd 6 days ago

MY BROWSER DOWNLOADS VIDEOS NOW INSTEAD OF PLAYING

i was using it just fine before to access MOV files on the website that i wish to access on, but now it just suddenly starts asking me to download!!! I tried reinstalling… (read more)

i was using it just fine before to access MOV files on the website that i wish to access on, but now it just suddenly starts asking me to download!!! I tried reinstalling and the same thing happend. I cheecked the in about:config for media.play stand alone is true and it still did not work. i tried turning it to false and true again did not work. i tried disabling hardware accelleration and it still did not work please help. i must access these files as they are large and plentiful and downloadin ghtem is extremely inefficient

Asked by babocoolnum.1 6 days ago

Last reply by babocoolnum.1 6 days ago

drag and drop images from web into folder?

hi all! i love to download images from my tumblr dashboard into a folder that lives on my mac toolbar. i used to use brave browser, which allowed me to drag the images an… (read more)

hi all! i love to download images from my tumblr dashboard into a folder that lives on my mac toolbar. i used to use brave browser, which allowed me to drag the images and drop them directly into the folder. this doesnt seem to work using firefox - i can drag images, but they dont download into the folder :( please help! thanks.

Asked by al3641 6 days ago

Last reply by al3641 6 days ago

Three fingure gesture on Windows 10 to Play/Pause video on any tab

As shown in the attached image the play/pause gesture on windows 10 by using three finger tap doesn't work on Firefox. The feature works perfectly on chrome. can you impl… (read more)

As shown in the attached image the play/pause gesture on windows 10 by using three finger tap doesn't work on Firefox. The feature works perfectly on chrome. can you implement the same in Firefox.

Asked by kunalxvora 6 days ago

Can't make anymore Bookmarks in my Firefox-browser

Can't make anymore Bookmarks in my Firefox-browser, no copy/paste or the bookmarks starin the adresbar or Ctrl+D will work. Shutdown my ad-ons won't work either. I could … (read more)

Can't make anymore Bookmarks in my Firefox-browser, no copy/paste or the bookmarks starin the adresbar or Ctrl+D will work. Shutdown my ad-ons won't work either. I could only collect my important bookmarks in "Pocket". This been going on for years now in my firefox-browser.

Asked by Hillebrandt van Dreumel 6 days ago

Conflict with Text editing shortcuts : How to ovveride/disable FF shortcuts?

I'm having terrible time editing text on various website (eg: google docs, any text fields), keyboard shortcuts either conflict with FF (ex: CTRL+B open bookmarks, not Bo… (read more)

I'm having terrible time editing text on various website (eg: google docs, any text fields), keyboard shortcuts either conflict with FF (ex: CTRL+B open bookmarks, not Bold text) or not work at all (ex: CTRL+Z), along all regular other shortcuts

I tried config setting: permissions.default.shortcuts=2 I tried the extension Shortcuts nothing overrides

OS: Windows 10 FF: developer edition

any way to disable or override FF shortcuts?

Asked by NadimX 6 days ago

Site Sometimes Open While Sometimes Redirect to Other Sites

Hi, I work on my website Reviews Case Buy my site is not opening correctly in Firefox. I used to use Chrome but that uses a lot of battery as well as system resources tha… (read more)

Hi, I work on my website Reviews Case Buy my site is not opening correctly in Firefox. I used to use Chrome but that uses a lot of battery as well as system resources that's why I switched to Firefox. Is there any solution to this problem so that I can get rid of such problems.

Asked by bongabakheeel7788 6 days ago

Can't access radio buttons or checkboxes

Hello, I am a Firefox user for a long time (before 1.0). I was seeing how the user base is going down lately. I wondered why. Now, I start to understand. I've been using … (read more)

Hello, I am a Firefox user for a long time (before 1.0). I was seeing how the user base is going down lately. I wondered why. Now, I start to understand.

I've been using Linux for more than 20 years. Several flavors. Now, I use Sabayon and KDE Neon. I understand it's not a big user base for Linux in the world, for desktop.

Still, in the last years, I have had a BIG problem using Firefox under Linux, regardless the theme I chose, the Linux distribution, or its base distribution. The radio and the check boxes. Can't see any if the site does not have some override of the common controls. Can't filter when shopping, can't set addresses, can't pay.

I've found many people complaining about. The solutions provided were to try finding some theme or hack the site pages by inspecting elements and changing styles there.

Are you serious? Do you think the Linux users are all IT web specialists? How do you expect people adopt Firefox back? Even my son simply switched to Chrome due to this. Because it's practical.

I have tried so many things, none worked so far.

You blew your knee by changing the plugins API, that disturbed everybody's productivity, but people were patient, waited many years to have their stuff back, still not there yet. But missing such basic feature as common controls makes it unusable.

You must do something, as Google does, as Microsoft does, even Opera.

Asked by msdobrescu 6 days ago