• Archived

Bookmarks are erased

My Mac iOS updated and erased all my firefox bookmarks. I tried to log in and it created a new account instead of logging in to my firefox account. i need help recovering… (read more)

My Mac iOS updated and erased all my firefox bookmarks. I tried to log in and it created a new account instead of logging in to my firefox account. i need help recovering my saved bookmarks

Asked by christa.hendricks 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

Address bar issues

I'm using Firefox with Google as my default search engine. When ever I try to type in the Google search box, what I am typing appears in the address bar. I want to search… (read more)

I'm using Firefox with Google as my default search engine. When ever I try to type in the Google search box, what I am typing appears in the address bar. I want to search in the Google search box as it is at eye level for what I am doing. I have tried all sorts of ideas from the web to fix this but no joy. Does anyone know how I disable this? Thank you

Asked by Buck 3 weeks ago

Last reply by Agent virtuel 3 weeks ago

  • Archived

Missing Bookmarks

My Bookmarks are missing from the side of my screen where they have been residing for almost ever. I have tried everything to get them back where they belong to no avail… (read more)

My Bookmarks are missing from the side of my screen where they have been residing for almost ever. I have tried everything to get them back where they belong to no avail. I surely hope that someone can help me get them back. Thank you.

Asked by Carol101 1 year ago

Last reply by Carol101 1 year ago

  • Archived

Cookies repeatedly bad, causes site display and export errors

Several times now when I access my banking site and export data, the exported data is not correct. Sometimes columns are missing or columns are in the wrong order. One … (read more)

Several times now when I access my banking site and export data, the exported data is not correct. Sometimes columns are missing or columns are in the wrong order. One time even the display showed missing columns. Another example is when I look up a stock quote, sometimes the numbers from previous days are displayed. Troubleshooting with the site manager we found if I cleared cache and cookies, the problem went away. Everything works for several days, then the problem reappears.

Clearing the cookies is simple enough but then I have to be re-verified on all of the sites that require such and that becomes a real pain. (ie. We are sending you a text, please enter the number to continue)

Google Chrome and Microsoft Edge both work fine with this site. Please don't make me switch but I will if this continues.

Asked by alcal1750 1 year ago

Last reply by techguy150 1 year ago

  • Archived

Cannot access gmail on desktop but can on laptop/tablet

Haven't been able to access Gmail from Firefox on my desktop. It says"temporary error" It has been like this for 8 hours. I can access it using Microsoft edge browser on … (read more)

Haven't been able to access Gmail from Firefox on my desktop. It says"temporary error" It has been like this for 8 hours. I can access it using Microsoft edge browser on desktop and i can access gmail on my laptop with firefox. i deleted duck duck go from firefox on desktop. I cleared the cache and cleared the cookies but still problem. It says on gmail technical info: Numeric code 4. i have Firefox version 109.0. it works fine with everything else


the only other thing i can think of is to delete Firefox and reinstall it?

Jan Schindler [email and phone# removed from public forum]

Asked by jansch135 1 year ago

Last reply by cor-el 1 year ago

  • Archived

keep getting this message trying to google search

The page you are trying to view cannot be shown because an error in the network protocol was detected. Why do i keep getting this message only on firefox but all my other… (read more)

The page you are trying to view cannot be shown because an error in the network protocol was detected. Why do i keep getting this message only on firefox but all my other web browsers work fine when doing web searches

Asked by melvinbdl 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Google websites horrible loading on all of my computers

Hello support, I have problems with loading the google websites. See the link with the video: Video how google cannot be load Tried to use troubleshoot mode - iss… (read more)

Hello support,

I have problems with loading the google websites. See the link with the video:

Video how google cannot be load

  • Tried to use troubleshoot mode - issue still persist
  • Cookies and Site data has been cleared, Firefox restarted - issue still persist
  • Browsing data has been cleared, Firefox restarted - issue still persist
  • Hardware acceleration has been turned ON / turned OFF - , Firefox restarted - issue still persist
  • No proxy settings - issue still persist
  • Tried on all of my 3 computers, same issue - I have Firefox connected to your cloud on all of my computers
  • I tried 3 different internet networks and providers, same issue
  • On 2 my personal computers is running Awast anti-virus, on my third company computer there is not Awast but there is other security anti-virus of company where I'm working, so this should also have no impact on....

Tried other internet browsers Edge, Chrome, there is no issue, every site from google running smoothly and without any problem.

Asked by ITH.sk | Desktop 1 year ago

Last reply by Terry 1 year ago

  • Archived

downloading images

I used to get images off web pages easily, now I just get an html link, which when I try and copy to powerpoint presentation, just gives me the link address and not the i… (read more)

I used to get images off web pages easily, now I just get an html link, which when I try and copy to powerpoint presentation, just gives me the link address and not the image! Very slow and unusable in the end. please help me to get to jpg or png as before.

Asked by Peter's Recovery Channel 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Browser is "zooming in" on print jobs

My browser is "zooming in" on print jobs and only printing a small section of the top of the print job. See image attached. Doesn't happen in other programs. Preferences … (read more)

My browser is "zooming in" on print jobs and only printing a small section of the top of the print job. See image attached. Doesn't happen in other programs. Preferences have been reset. Shrink in about:config set to true.

Asked by toosphexy 1 year ago

Last reply by toosphexy 1 year ago

  • Archived

When I log onto Firefox I get this message. " This site is blocked because it may contain unsafe content that can harm your device or compromise your personal info.

bold textWhen I log onto Firefox I get this message. "This site is blocked because it may contain unsafe content that can harm your device or compromise your personal in… (read more)

bold textWhen I log onto Firefox I get this message. "This site is blocked because it may contain unsafe content that can harm your device or compromise your personal info.

Asked by tiatapoota1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Suddenly unable to access any of the Firefox browser items in upper margin: including History and Help

Hello, I may be in the wrong place, but I do not know all the proper terminology or definitions. I use Firefox for my browser. I have for many years. Starting yesterday,… (read more)

Hello, I may be in the wrong place, but I do not know all the proper terminology or definitions. I use Firefox for my browser. I have for many years. Starting yesterday, I was unable to access my History, I tried the other items across the top of the screen and none of them are accessible. Somewhere I saw I should click on a menu button for finding history: I cannot find a menu button "in the upper corner". I kept looking for help and was sent in circles. I also kept seeing something about Firefox Accounts; and Firefox Accounts vs. Mozilla Accounts: I have NO idea what that means. I tried to sign in: no. So, I think I have created a Firefox account now, with a password and done the "reset". I also do not know what that means, but here I am. Please someone tell me how to get help: help that does not assume I already know the answer. Thank you.

Asked by rawlsrules 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I'm the only one doing all the work NOT FIREFOX

All my passwords and sites and user name just sit there. I have to enter them manually. Screen says TURN ON FIREFOX, I WOULD LOVE TO turn it on but how? This is a ton … (read more)

All my passwords and sites and user name just sit there. I have to enter them manually. Screen says TURN ON FIREFOX, I WOULD LOVE TO turn it on but how?

This is a ton of work with no benefit to me

Asked by KC 1 year ago

Last reply by user113769624224192447785996055064334551921 1 year ago

  • Archived

How can I search the History for websites I visited b/t Feb. 8-16, 2022 (older than 6 months)? Thank you.

How can I search my History for websites I visited using Firefox b/t Feb. 8-16, 2022 (older than 6 months)? I'm trying desperately to retrace my steps on these days to r… (read more)

How can I search my History for websites I visited using Firefox b/t Feb. 8-16, 2022 (older than 6 months)? I'm trying desperately to retrace my steps on these days to resolve an issue at work.

Please let me know if anyone has any questions.

Thank you for any advice or assistance anyone can offer.

Al

Asked by dcarea101 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Trouble when I sign in my Firrefox, a Facebook group over rides my sign in.

I use Firefox to sign into my Google, each time I do however another group pg. from Facebook seems to over ride my going in. I am not a part of this group & I don't … (read more)

I use Firefox to sign into my Google, each time I do however another group pg. from Facebook seems to over ride my going in. I am not a part of this group & I don't know what to do to stop this from happening. I always have to click onto a new tab for Firefox to come up for my pg. to come up & I delete that FB group pg. But this happens to me every time I sign in. I do not know what to do here. Why does this happen as I am not as I mentioned have any part of this group that pops in from FB. I am a senior & not very tech, so please I need help on this matter. Thank you very much. I don't know what else to do here.

Asked by jan2roy2 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago