Retrieve data

I was signed in to my firefox account on my laptop, but then my laptop broke and cannot be recovered. I had my account set up to sync my data (i have email confirmation o… (read more)

I was signed in to my firefox account on my laptop, but then my laptop broke and cannot be recovered. I had my account set up to sync my data (i have email confirmation of this) so I signed in to firefox on my phone to retrieve passwords, bookmarks, etc. I reset my password to enter because I didn’t remember what it was (it was saved on the laptop). But none of my data appears on the mobile app. Is there a way to access my data still?

Open 1 60

Can you turn off CTRL+SHIFT+S for tsaving the screen as it's something I use a lot, thanks.

The shortcut change feature in Firefox does not have an option to disable CTRL+SHIFT+S shortcut function that saves the screen. Is it possible to disable tor change the s… (read more)

The shortcut change feature in Firefox does not have an option to disable CTRL+SHIFT+S shortcut function that saves the screen. Is it possible to disable tor change the shortcut. Very frustrating. Thank you.

Open 1 60

How to disable this navigation shortcut

the go back to previous page shortcut is annoying and it kept messing with my work and I want to disable it I use touchpad and accidentally goes back to previous page all… (read more)

the go back to previous page shortcut is annoying and it kept messing with my work and I want to disable it I use touchpad and accidentally goes back to previous page all the time and sometimes I have to redo my unsaved work because of this. Please disable this arrow in a blue circle thing

Open 1 80

Pdf Highlighter not working

In the past, I was able to freehand highlight PDFs that did not recognize the Text. I was using this function this week; maybe the newest Firefox update is at fault. With… (read more)

In the past, I was able to freehand highlight PDFs that did not recognize the Text. I was using this function this week; maybe the newest Firefox update is at fault. Without this, half of my documents are not really usable in Firefox. Everything else works. If it recognizes the text, I have no problems; the pencil tool also works just fine.

Open 1 60

I bought Mozilla vpn and it won't install, keeps telling me, needs elevated?

I purchased Mozilla VPN weeks ago and having problems installing it. Request requires elevation. Seems I wasted my money if I can't install it Barry Drinkwater [redacted … (read more)

I purchased Mozilla VPN weeks ago and having problems installing it. Request requires elevation.

Seems I wasted my money if I can't install it

Barry Drinkwater [redacted phone# from community support forum]

Open 1

Where are my bookmarks ... AGAIN!

I have been a user of Firefox for many, many years (it is my default browser) and as of today I am extremely upset with you. Once again I go to use my favorite browser an… (read more)

I have been a user of Firefox for many, many years (it is my default browser) and as of today I am extremely upset with you. Once again I go to use my favorite browser and all my bookmarks have been removed. THIS IS THE SECOND TIME SINCE THE NEW YEAR 2026.

I spent a great deal of time putting the bookmarks together that hold all the links to clients and their respective sites, along with all the places I have applied to and was about to apply, and today, again, they have all disappeared.

So, give me a reason to keep using your browser? As of this point, I am going to move to another browser and begin setting up all the bookmarks that I remember ... thanks for what seems to have become a HUGE problem with Firefox and blowing away my bookmarks and making me reset everything.

I have used Firefox when everyone told me to move to another because I believed you were the best at protecting my browsing experience and you didn't disappoint. But these last two times you have removed so much of my time I am at a loss as to why I even bother with you now ... besides, you have removed my Dad's obituary link and I'm not sure I will ever trust you again.

A, once, true believer in your ability to protect me.

Open 1 110