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  • Archived

On my Windows 10 machine Firefox cannot print pages where images overflow pages.

Various online booking sites will format blocks of key information as large images and Firefox* never prints such pages correctly. The problem seems to occur when an ima… (read more)

Various online booking sites will format blocks of key information as large images and Firefox* never prints such pages correctly. The problem seems to occur when an image is split between one page and the next. I've attached two small images of the top of the page as displayed in Firefox and the print preview for that page. The page has two buttons ("Map It" and "add to Apple Wallet") that are forced off of page one but do not appear on page two. Page two prints as shown -- blank with only header and footer lines -- and the information that should be on page two (including any text) is omitted. I've had the same issue for several years. This includes several Firefox versions, several printer manufacturers (Cannon, Epsom, and HP), and a number of OS updates. I am absurdly loyal to Firefox (dunno why) but I keep having to switch to Edge whenever I need to print a complex web page. I keep hoping that the problem will be fixed.

  • Name Firefox

Version 99.0.1 Build ID 20220411174855 Running on Windows 10 print_printer Canon G3060 series Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:99.0) Gecko/20100101 Firefox/99.0 OS Windows_NT 10.0 19043

Asked by bigleehimself 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Google and google searches not loading

I am unable to load google or any google searches. I have reinstalled firefox and the problem persists. When I immediately open firefox everything works as expected, but… (read more)

I am unable to load google or any google searches. I have reinstalled firefox and the problem persists.

When I immediately open firefox everything works as expected, but not long after browsing the fault arises.

Asked by wiggs38 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

ABC (Australia) https://iview.abc.net.au/ No longer plays. It does on other browsers

ABC (Australia) https://iview.abc.net.au/ No longer plays video. It does on other browsers. I've followed FF advice ive come across by disabeling extentions/add ons, rest… (read more)

ABC (Australia) https://iview.abc.net.au/ No longer plays video. It does on other browsers. I've followed FF advice ive come across by disabeling extentions/add ons, restarted FF but no luck. Also, I've started in safe mode. Also no luck.

Asked by Eating dirt 2 years ago

Last reply by Terry 2 years ago

  • Archived

Does resetting Sync password clear data if I'm still logged in?

I recently had to wipe my laptop and didn't have a chance to back stuff up off it. Thankfully, all my tabs and passwords are synced with Firefox Sync, but alas, I don't r… (read more)

I recently had to wipe my laptop and didn't have a chance to back stuff up off it. Thankfully, all my tabs and passwords are synced with Firefox Sync, but alas, I don't remember my password. So I pulled an old laptop I hadn't touched in a couple years, it was still logged in to Firefox Sync -- I could see all my tabs and passwords there. But the password for Firefox Sync itself? Out of date, turns out it's wrong (must've changed it at some point and not updated.)

So now I'm forced to, eventually, reset my password. What to do? Well, it says it will clear all my data (passwords, tabs, etc.) At the same time, since I'm *already logged in* and can view all the data, I'm hoping it would just stay here locally when it gets wiped server-side, and then I could re-sync my tabs and passwords in. Does this work this way?

tl;dr if I'm already logged into Firefox Sync, and reset the password, will I still lose everything?

Thanks.

Asked by timeroot.alex 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Search (w google) in bar adress just don't work after some search

After few search, the adress bar just don't work anymore : nothing happen.. (with google) Need to close et start again Firefox to use search... until the same proble… (read more)

After few search, the adress bar just don't work anymore : nothing happen.. (with google) Need to close et start again Firefox to use search... until the same problem again

Asked by Doumé 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Afer a while new tabs wont work anymore

Afte a while , when i open a new tab and enter a "word/phrase" the tab wont do anything - not search, not open wesites, or google it automaticaly on enter. I have to clos… (read more)

Afte a while , when i open a new tab and enter a "word/phrase" the tab wont do anything - not search, not open wesites, or google it automaticaly on enter. I have to close and open the browser to be able to use it again. I have allready fresh install, i have change the appblocker, logout and more setings but I have no solution yet. Maybe there is an log to look up to see where the problem persists. Thank you!

Asked by MD 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Direct import endnote

I've long used firefox for research using google scholar and science journals to directly import references into endnote. However, since the recent update (firefox v98) d… (read more)

I've long used firefox for research using google scholar and science journals to directly import references into endnote. However, since the recent update (firefox v98) direct import of .ris files (endnote) is no longer possible. The only option is to download the file.

There is no option to configure these file extensions in settings, and no prompt asking how to handle them...only where to download.

Please recover this function, as firefox is becoming increasingly unusable (loyal firefox user since 2002).

Asked by Roz123 2 years ago

Last reply by nisse.dum 1 year ago

  • Archived

Multiple tab closure now very unfriendly

Why is there now no option to close present tab only when clicking on X. The old (default) warning was excellent. With no warning, clicking the X kills Firefox - and all… (read more)

Why is there now no option to close present tab only when clicking on X. The old (default) warning was excellent. With no warning, clicking the X kills Firefox - and all open tabs. This has lost me hours of work already. i certainly don't want to go down the route of restoring all tabs first. I can't rely on it, for instance, holding all comments made on a form. And for that matter, I wouldn't want that to reinstate a login.

Please can we return to the warning with 2 options Close all tabs and Close current tab only.

Asked by Wrigh 2 years ago

Last reply by cor-el 1 year ago

  • Archived

total adblock.

I cannot removed total adblock and especially the ad for total adblock. I tried to follow the instructions, but they do not bring up the menu that they are supposed to b… (read more)

I cannot removed total adblock and especially the ad for total adblock. I tried to follow the instructions, but they do not bring up the menu that they are supposed to bring up. HELP

Asked by ripit58 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

PDF download window disppeared after the recent update

Before the most recent update (version 98.0), my default setting for pdf files is to open in Firefox and a pdf website I use prompted a download window when I clicked 'Do… (read more)

Before the most recent update (version 98.0), my default setting for pdf files is to open in Firefox and a pdf website I use prompted a download window when I clicked 'Download'. It has 'popupDownload=true' in the link which I believe did the trick.

After this update, clicking the same button just opens the pdf file instead of showing the download window, ignoring the command in the link.

Can anyone help me out? Thanks in advance.

Asked by shz 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Passwords lost and cannot be saved anew after "refresh"

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookma… (read more)

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookmarks were retained but all passwords wiped out. Further, as we painstakingly looked up or created new passwords on sites and entered them, the usual Firefox alert would come up asking if we wanted to save the new log-in, user name and password on each site, we'd select "yes" and then find none of them saved. Can anyone advise us? We're rebuilding our saved passwords on Chrome now but have had Firefox as out primary browser for over a decade.

Asked by michaellouiswells 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Automatic download is TERRIBLE

Why why why why is FF forcing download of pdf files? It is a horrible problem for me. Especially because I am a university prof and, in the classroom, constantly display… (read more)

Why why why why is FF forcing download of pdf files? It is a horrible problem for me.

Especially because I am a university prof and, in the classroom, constantly display (my own!) files from the course management system on the classroom devices. I DO NOT WANT MY FILES SAVED ONTO THE (PUBLIC) CLASSROOM DEVICE. Never mind multiple copies as it will download EACH AND EVERY TIME I open it.

I have been looking everywhere for a solution or a way to disable this feature, there seems to be no such option but I am seeing a lot of posts from people who object to this as much as I do.

After many many years of loyally using FF and a paid subscriber to some Mozilla services, I am afraid I am going to have to give up using FF is this isn't fixed NOW.

Asked by natalieboisvert 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox settings -- recover after MacBookPro OS update

Hello Support: My MacBookPRO OS was updated to Monterey 12.3.1 I lost my favored settings in Firefox. The Firefox settings loaded to default settings . I would like t… (read more)

Hello Support:

My MacBookPRO OS was updated to Monterey 12.3.1 I lost my favored settings in Firefox. The Firefox settings loaded to default settings

. I would like to recover my Firefox settings. Is this possible? Is there a step by step "punch card" list to get the set back for the former state?

--Regards, Richard

Asked by rbfall 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Lost Bookmarks

I updated my Firefox and it deleted all of my bookmarks I followed instructions found online, however when I click "manage bookmarks", the "import and backup" tab is not … (read more)

I updated my Firefox and it deleted all of my bookmarks I followed instructions found online, however when I click "manage bookmarks", the "import and backup" tab is not there

Asked by mofkasey 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Files being downloaded even though "Open in Firefox" is selected

I know firefox version 98.0 changed how downloads work, but I have my settings for downloads set to "Always ask you where to save files" and specifically for PDF files, I… (read more)

I know firefox version 98.0 changed how downloads work, but I have my settings for downloads set to "Always ask you where to save files" and specifically for PDF files, I have the action set to "Always ask". However, when I click download on a PDF file and then select "open with firefox" as the action option, the file not only opens in the browser, but also gets downloaded automatically without even allowing me to select where. Is this intended behavior? There are lots of times I just want to view a file and not actually download it, and this is quite annoying.

Asked by lukaslemke22 2 years ago

Last reply by Terry 1 year ago

  • Archived

Why is firefox automatically downloading strange files I've never seen before?

Why is firefox automatically downloading strange files I've never seen before? (MEUIVFJ-.htm and 3tHMwYhc) They look a little untrustworthy. My download dropdown sudde… (read more)

Why is firefox automatically downloading strange files I've never seen before? (MEUIVFJ-.htm and 3tHMwYhc) They look a little untrustworthy. My download dropdown suddenly showed me that one had been downloaded, and then a while later the other one was downloaded. Are these actual Mozilla files? Or are they some kind of scam/trojan/spyware? I just realized that two were downloaded last month as well.

Asked by dodgewinton 2 years ago

Last reply by TechHorse 1 year ago