Firefox Support Forum

Many files and folders have accumulated under the <profile>/storage/archives/0/ folder. The root folders therein are apparently named according to the yyyy-MM-dd date format. The dates range from ca. 1-2 years old.

The only information I could find about this folder was via ChatGPT, but that is not a reliable source of course.

Can I safely delete these folders and/or exclude them from a profile backup?

On my MacBookAir (M2) audio on a lot of sites is out off sync (Imgur, X) but not on YouTube or streaming services (netflix and others). I restarted FF in save mode: no improvement. FF is up to date. OSX is up to date.

If I open a website in Safari there is no problem: audio/video perfectly in sync; gifs on Imgur.com for instance.

Not sure but on my MacBookPro (Intel) there was no such a problem.

Suggestions?

i love firefox. however I made a donation of $21,40 on 10/24/23. problem is it appeared on my credit again on12.22.23. I did not plan on a recurring donation. how do I stop the recurrence?

Hello

I was taking a Government mandated test conducted by NTN, this exams are proctored and I have to run lock down software in order to take them, have webcam on etc. Part of the process is making sure that no other software is open and running in my task bar, which the proctor verifies. While I was about an hour into the test everything was shut down and I was notified by browser that the proctor shut my exam down and I needed to contact support.

So I opened a ticket and they told me that their software detected Firefox launching in the background. Because of that the proctor took action and disqualified me for cheating/opening software during an exam.

The huge frigging issue is, I DID NO SUCH GODDAMN THING. Firefox was 100% off and I never even went near the goddamn thing, they watch everything you do on screen as well and my mouse never even moves towards the taskbar at all. I was in the middle of watching a video clip in the exam to answer questions about it.

Long story short, I'm in a lot of trouble. I'm not going to jail or anything like that, but I am being accused of cheating and have had the job offer rescinded. I really needed this job and wouldn't jeopardize it in a million years. Like come on ffs it was a video about what you would do in a situation, what the hell am I going to Google??

Can anyone offer any insight, or some way to prove to them that I didn't do anything. Is there some Windows log or Firefox log or something that would show that I never launched it? NTN Tech support feels that it was some sort of background process or update, but the rules are the rules.

ANY HELP AT ALL would be GREATLY appreciated!!!! I've tried calling Mozilla and no dice. Not sure how to get a hold of anyone there.

I never really used firefox password before, I decided not to use the master password function, but today Pocket was not opening, i was prompted for password, so I changed my firefox password, and now icon at top of screen says my firefox account is disconnected? Help! .

Firefox uses below 2ghz CPU speed when my laptop runs from battery when I'm watching YouTube videos and browsing. But YouTube when power adapter is ON, Firefox uses above 2Ghz speed when watching YouTube videos and browsing some web sites.

Firefox crashed and when it did all my history was gone. All of it. For months if not years. I need to get the history from about the last month back. I am not asking for community people to answer as I already checked that and there is no accountability, clarity, ability to confirm etc. etc. etc. I am asking the engineers at Mozilla to please give me the method that will surely work and is user friendly. I am willing to pay a small fee if necessary.

I live in the sticks and get my internet via satellite. Sometimes it's acceptably fast and I can watch a video, not live, but after only a short wait to download it.

I have Tranquility Reader extension, and this is very useful. But whenever possible, I'd like to be able to see images, ads, and whatnot. Is it possible to automatically activate an extension, this extension, when my download speed is less than 10Mbps.

Can this be done currently? If so, how? If not, would you be able to notify me if this feature is ever added or something similar.

Thank you, Charles Smith Murphy, NC

Hello Firefox Community,

I'm reaching out because I've encountered an issue while trying to install an add-on on Gmail, and I'm hoping someone here might be able to help me out. The issue happens with any add-on, but the one I wanted to install is (https://workspace.google.com/u/0/marketplace/app/todoist_for_gmail/815972520808)

When trying to install an add-on, I get directed through to give the add-on permissions and I get thrown to the following error 400 each time (see screenshots). I've already tried a few troubleshooting steps, such as clearing my browser cache and cookies, disabling other add-ons/extensions, and even restarting my browser, but unfortunately, none of these actions have resolved the issue.

I'm sure this problem is a more general issue with Firefox. I reached out go Google and they could not help and the installation was successful on Chrome. I also tried installing other add-ons and a similar problem occurs. If anyone else has experienced a similar problem or has any suggestions for troubleshooting steps I can try, I would greatly appreciate your insights.

Additionally, if there's any specific information or logs I should provide to help diagnose the issue further, please let me know, and I'll do my best to provide whatever is needed.

Thank you in advance for any assistance you can offer!

Best regards, Kamil

Trying to use a dapp - ape terminal- to connect metamask wallet. I have disable all other extensions. i have disabled and re enabled metamask but error "metamask not detected". The same dapp is able to connect with metamask on chrome. Not sure what is the problem with Firefox.

When using multi-point headphones (I'm using open-runs) that are connected to my Windows 10 computer, while Firefox is open, the headphones think that audio is playing, even when it is not.

Closing Firefox fixes the issue, but playing any music from youtube/soundcloud and then pausing it does nothing to tell the multi-point headphones that audio is no longer playing.

Any help on getting Firefox to not do this is appreciated.

Basically, I have three different profiles in my Firefox with three different app icons, but only one of has notifications.

For some odd reason, the MacOS notification center is showing the wrong profile. It's like only one of the profiles is visible, or working. I tried resetting it, which is apples way of "deleting" it, but Firefox keeps forcing that particular profile and not my main one.

Firefox 122.0.1 (64-bit) MacOS Ventura 13.5.1 (22G90)

Hi,

I have got a problem with Mozzila for like a year or two - most of the time the browser is fast and react imidiatelly, but sometimes when i click on any link it only shows grey loading circle in tab name and took about 8-10sec to stop and not load anything. When i try again, linked website is loaded imidiatelly. This happening like aprox. 4-5 times in an hour of browsing web, but sometimes its all good for few hours. Opening even new tabs doesnt help and they are "stuck" in loading for the same time. Then, after that 7-10secs all of them works fine. (When i open new tab and wrote something when it is "stuck" and then when it unstuck then it deletes all what i have typed in adress box and whole tab is in default state). When i close and open Mozilla it works fine but again, just for some time (random duration..). Sometimes, it loads like half page (for example, images are missing).. when i reload site after "stuck" then it loads perfectly fine.

Im using pretty decent PC: Ryzen 5 5600X, HyperX 32GB RAM DD4 3200Mhz, Samsung Nvme SSD 3.0 512GB (now changed to WD black Nvme SSD 4.0 1TB), Aorus RTX 3070, ASUS B450-F Gaming MOBO with 1gbit ethernet card, Win 11 Pro.

Got best internet provider in area (almost no outage, like 1 outage in 2years) - got 1Gbit internet speed (Ookla speed test shows 900Mbit+ download and upload, with ping avg. 0,6ms

I am assuimng, that all components are good because when i play online games for hours it never disconnects or lags or anything, same is for downloading stuff, VPN connection etc...

I have tryied yet (was testing with VPN or other stuff off): 1. clear cache/cookies 2. update Windows / drivers / BIOS 3. reinstall Mozzila without loggin in / importing stuff (few tries) 4. reinstall whole PC 2 times (with changing name of PC), 1x try using Mozzila without even logging in (so absolutely clean Mozzila and Win) 5. update router, reset router multiple times 6. set DNS from auto to Google ones (8.8.8.8 and 8.8.4.4.), in router and in PC 7. turn off antivirus and firewall 8. was using many diffrent versions of Mozzila cose it happening like for 1-2years now

Got laptop with same Mozzila acc linked in and synced and there are no problems even in same network / same cable connection

Was trying to google some help or browse your site but there are mostly only common things which I alredy tryied..

Was not using other browser, cose I am used to use Mozzila (suggestions, looks, etc...), so i am trying to avoid solution to change browser...

Sorry to trouble you, i recently un-pinned mozila from the task bar by mistake, as its my main browser i re-pinned it from the icon on my desk top, now i have lost all my logins and passwords and some recently saved bookmarks. Would there be a way of recovering them, again sorry to trouble you. Nigel

I am conducting research and Firefox keeps on deleting my browsing history. I have already extended the history limit in the settings and that has not helped. I believe I may have missed a setting. I would like for Firefox to remember my history as long as possible to better aid me in my research.